Malindo Air Check-In & Baggage Explained

• Airport check-in counters are open from 3 hours to 30 minutes before the departure time (domestic flights), and from 3 hours to 1 hour for international flights.
• Web and mobile check-in is available from 48 hours to 4 hours before departure time.
• Kiosk check-in is available from 24 hours to 75 minutes before the departure time.
• KL Sentral Station check-in service opens 8 hours before the departure and closes 3 hours before the flight (or 2 hours before departure for domestic flights and no checked baggage).

[ss_click_to_tweet tweet=”Make sure you calculate your baggage needs precisely. Should you exceed your allowance, additional charges at the airport are frightfully expensive: 10 USD / 14 USD per kg (domestic/ international).” content=”Make sure you calculate your baggage needs precisely. Should you exceed your allowance, additional charges at the airport are frightfully expensive: 10 USD / 14 USD per kg (domestic/ international).” style=”default”]

To avoid queueing up for Malindo check-in kiosks at the airport, we recommend using self check-in on the Malindo website. It’s free, really simple, and it takes less than 3 minutes. During the web check-in, you can select or change your seat or meal (if haven’t done this when booking your flight).

Web check-in is open from 48 hours to 4 hours prior to departure time.

Things you need for web check-in:

• Your passport, so you can enter its details to Malindo system
• Booking Number. You can find it on the booking confirmation document received by e-mail during the flight booking process.

The web check-in isn’t available for:

• Flight numbers starting with OD9xxx
• Passengers traveling with an infant
• Solo travelers below 16 years of age
• Passengers with special needs and reduced mobility

After check-in, you will receive a boarding pass, that will allow you to enter the Departures area at the airport and board the plane.

Please note: You should also proceed to the counters if you travel to or from Australia – there’s visa and passport details verification required for those flights.

If you haven’t checked-in online before arriving at the airport, you can still do it at Malindo counters. Just present your travel documents to the Malindo staff to obtain your boarding pass.

You should also proceed to the counters if you travel to or from Australia – there’s visa and passport details verification required for those flights.

Malindo Air counters close 1 hour before the departure for most flights.

The airport kiosks at Kuala Lumpur International Airport (KLIA) allow you the self-check-in without waiting in line at the Malindo counter.

• You can check-in your flight from 24 hours until 75 minutes before departure.
• Printing a baggage tag is not possible, you need to proceed to the baggage drop counters.
• If you’ve already checked-in online, you can use the kiosk to reprint your boarding pass
• You can change your seat at the kiosk (requires reprinting the boarding pass)

If you are taking KLIA Express or KLIA Transit train to the airport, you can self check-in even before arriving at the airport – using Malindo Air check-in counter located inside the KL Sentral station in the Kuala Lumpur city center. It’s exactly like at the airport, but usually with much shorter queues.

• KL Sentral Station check-in service opens 8 hours before the departure and closes 3 hours before the flight (or 2 hours before for domestic flights and no checked baggage).
• Your checked baggage will be sealed in a container and transferred to the airport
• The counter operating hours: 5 am-10 pm daily.
• KLIA Express Train arrives at KLIA Terminal 1 hour before your flight, after 28 minutes ride.
• There are trains every 15 min during peak hours (6 am -9 am, 4 pm to 10 pm) or every 20 min after peak hours.
• Ticket prices (one way): adult RM 55, child RM 25

You can check train times, fares and book KLIA Express tickets online.

Please note: In the airline industry, PNR is a database containing details about the itinerary of a particular passenger or group of passengers traveling together. The PNR number always corresponds to a booking, not individual passengers.

Please note: In the airline industry, PNR is a database containing details about the itinerary of a particular passenger or group of passengers traveling together. The PNR number always corresponds to a booking, not individual passengers.

Malindo Air offers free baggage allowance on all its higher fare tiers – Business Flexi, Business Promo, Economy Flexi, Economy Value. The lowest Super Saver tier doesn’t have any free baggage allowance included – you will need to pre-purchase the baggage add-on on the airline’s website.

Malindo Air rules for checked baggage limits by fare tier and aircraft type:

Infant without a seat is entitled to free check-in baggage allowance of 10kg.

Malindo Air has slightly different rules for checked baggage limits depending on the route.

As tickets booked with Super Saver tier don’t have any free baggage allowance included, you will need to buy some extra baggage. If the default baggage allowance for the remaining tiers (Business Flexi, Business Promo, Economy Flexi, Economy Value) is not enough, it’s also recommended to increase your limit and add extra kgs online (the baggage prices at the airport can be extremely high).

The baggage upgrade can be done in 5 kgs increments (+5 kg, +10 kg, +15 kg, +20 kg and +25 kg). The price depends on the route chosen, for example:

Here’s the general list of pre-purchased baggage fees, and the list of pre-purchase baggage fees by the route.

The maximum hand baggage allowance for all Malindo flights (domestic and international) is 7 Kg for Economy Class and 10 Kg for Business Class. The maximum luggage dimensions are 56 cm x 36 cm x 23 cm for both Economy and Business Class.

In addition to the free hand luggage allowance, you are also allowed to have those small items with you onboard:

• Blanket
• Small camera
• Book or magazine
• Lady’s small handbag or purse
• Umbrella
• Walking stick
• Infant’s food for consumption in flight
• Infant’s carrying basket.

The boarding gates close 15 minutes before the departure for most flights, 20 minutes before the departure for Turkish Airlines operated flights, and 10 minutes before the departure for ATR propeller plane flights.

Upon the online check-in on the Malindo mobile app, you will receive an e-boarding pass. It’s a paperless version of a regular boarding pass – a document that permits you to enter the departures area at the airport, to clear the security, and to board the aircraft for a particular flight. No need to print the physical boarding pass – just keep the mobile boarding pass on your smartphone and present it whenever the airport/airline staff demands it.

Please note: at the moment Malindo Air mobile boarding pass is available for KLIA departures only.

Malindo recommends arriving at the airport at least 2 hours before the departure for domestic flights and 3 hours for international flights. This allows for a less stressful and rushed travel experience.

The real optimal arrival time depends on the airport, your baggage (save around 20 minutes if you have hand luggage only, so you can skip baggage drop-off procedure) and time of the year. For busy holiday periods, special events, or even weekends, you should add more time. It’s always better to arrive earlier than necessary and have time for coffee, rather than risk missing a flight.

Children are defined as passengers aged between 2 and 16 years old. As a general rule, they should be always accompanied by an adult passenger. Although, it is possible for passengers aged 13 to 16 years old to travel alone, as long as it is reported to Malindo staff at the airport. Independent young travelers will be cared for by the ground staff who will care for them from the check-in process until the boarding gate where they will be handed over to the cabin crew.

If you travel with an infant (less than 24 months old), Malindo requires that you complete and sign off the Form Of Indemnity (FOI). Infants less than 9 days old are only permitted on board if you are able to present a written document sanctioning such travel signed by a medical practitioner from the hospital. Additionally, a parent must sign a Limited Liability Statement.

Learn more about traveling with children on the Malindo website.

To check-in for domestic flights, you need an identity card. To check-in for international travel, you need a passport that is still valid for at least another 6 months. Malaysian children may be required to produce their original birth certificates.

Additionally, for international flights, to avoid problems at the destination, please make sure you have the applicable visa and a return (or an onward) journey ticket. We advise you to visit IATA’s website site to check travel document requirements at your destination country.