By Maksim Koval, 10 June 2024

How to contact Batik Air customer service?

The primary way to contact Batik Air customer service is via their call center: +603 78415 388. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Batik Air customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Batik Air contacts

Batik Air ServiceContact Phone Number
Primary customer service+603 78415 388
International customer service+603 78415 388
+603 78415 388
Frequent flyer program (Batik Frequent Flyer)+603 78415 388
Refunds+603 78415 388
Baggage services+603 78415 388
Lost and found+603 78415 388
Special assistance+603 78415 388
Cargo+603 78415 388
Pet travel+603 78415 388
Customer Relations+603 78415 388
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Batik Air international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in Indonesia, jump the line by dialing those in other countries — Indonesia, Thailand, Australia, Singapore, — for example. Travelers report that the Batik Air support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryBatik Air Phone Number
Australia +617 3860 6021
China +852 3180 6683
India +92 11417 14850
Malaysia +603 78415 388
Indonesia +6221 6379 8000
New Zealand +0800 002 922
Saudi Arabia +96 65518 17764
South Korea +82 775 7772
Thailand +662 529 9999
UAE+971 4 703 6332

Batik Air WhatsApp number

To contact Batik Air via WhatsApp, use +62 811-1938-0888 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use Batik Air WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Batik Air international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Batik Air number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Batik Air phone numbers by city

Your regional Batik Air helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityBatik Air Phone Number
Auckland +0800 002 922
Bangkok +662 529 9999
Brisbane +617 3860 6021
Dubai +971 4 703 6332
Hong Kong +852 3180 6683
Jeddah +96 65518 17764
Jakarta+6221 6379 8000
Kuala Lumpur +603 78415 388
New Delhi +92 11417 14850
Seoul+82 775 7772

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Batik Air email address

Reach out to Batik Air at this email address: This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of Batik Air regional email addresses below:

More emails

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Batik Air — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryBatik Air Email Address
Lost and

If you want to send an email to one of Batik Air’s employees, try the popular email format used by many companies: For example, to email Jane Doe who works at the airline, use

Batik Air sales and ticketing offices

Batik Air ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Batik Air offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Batik Air Office Address / Phone

Brisbane International Airport,
Suite 3L18, Level 3, International Terminal,
Brisbane Airport, Queensland 4008


Unit 2503 25/F, Island Place Tower,
510 King's Road, North Point, Hong Kong.


New Delhi Sales Office
903, Kailash Building,
26,Kasturba Gandhi Marg, New Delhi-110001


Kuala Lumpur International Airport (Terminal 1)
Level 5, Departure Hall, Counter E,
64000, KLIA


Ground Floor, GR Complex, House No. 531
Lazimpat, Kathmandu, Nepal

New Zealand

Tower 1, Level 1, 205 Queen Street,
Auckalnd CBD, 1010

Saudi Arabia

No. 8, Alnakheel Center, Madinah Road
Jeddah, Kingdom of Saudi Arabia

South Korea

Reservation and Ticketing Office
18th floor, Eulji Hankuk Bldg., 50, Eulji-ro, Jung-gu, Seoul, Korea 04534


3rd Floor (between entrance 7 & 8), Terminal 1
Dong Mueang International Airport


Ground Floor, dnata Travel Center,
Business Bay, Dubai

Batik Air live chat

Batik Air does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.

Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).

Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.

The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why Batik Air has not yet introduced live chat for its passengers.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Batik Air directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Batik Air, begin by using the carrier’s designated feedback channels. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Batik Air does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint. Remember to include the necessary details, clearly stating the nature of your complaint. Batik Air will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +603 78415 388.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like or Spokeo to find the email address of the Batik Air CEO.

Premium hotline
for Batik Frequent Flyer members

Batik Frequent Flyer, Batik Air‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Batik Frequent Flyer member with Silver, Gold, Platinum status, you can dial +603 78415 388 to reach frequent flyer program (FFP) customer service in Indonesia.

Dedicated customer service for the Batik Frequent Flyer FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

Alternatively, send an email to

If you find yourself already at the airport, consider seeking aid from an airline agent at the Batik Air lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting Batik Air on social media

Getting phone help from Batik Air often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @malindoair in a tweet about your issue. Batik Air team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (BatikAir twitter)


What is the hotline response time?

The average wait time for Batik Air representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Batik Air employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find Batik Air service desk at the airport?

Batik Air houses its main service desk at Soekarno–Hatta International Airport CGK in Jakarta, Indonesia. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Batik Air representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find Batik Air service desks at other major airports in its network: Adelaide Airport ADL, Perth International Airport PER, Phuket International Airport HKT, Singapore Changi Airport SIN.

Not all airports serviced by Batik Air maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Batik Air flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Indonesian carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed Batik Air flight contact number

If you think you're going to miss a flight, call Batik Air immediately at +603 78415 388. The sooner your airline knows that you'll be late, the more options it has to fix it. Batik Air often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from Batik Air?

Batik Air does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to Batik Air through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is Batik Air Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Batik Air does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Batik Air cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

Lufthansa’s head office is located in Selangor Darul Ehsan, Malaysia:

Meritus @ Oasis Corporate Park,
B2-1-01 Jalan PJU 1A/2,
Ara Damansara 47301 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
Phone: +603 78415 388

Batik Air HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Batik Air's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Batik Air from Indonesia?

Passengers in Indonesia can contact Batik Air by dialing this customer service phone number: +6221 6379 8000.

How to call Batik Air from Australia?

If you're in Australia and need to reach out to Batik Air, call its hotline: +617 3860 6021.

How to call Batik Air from Malaysia?

To call Batik Air from Malaysia, dial +603 78415 388. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Batik Air reservations phone number?

The main phone number for Batik Air reservations is +603 78415 388. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is Batik Air rebooking hotline?

To rebook your flight with Batik Air, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +603 78415 388.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.


Additional contacts. Source: Batik Air.

Batik Air phone numbers by country
CountryBatik Air Phone Number
Bangladesh+ 880 1777775582-83
Pakistan+ 042 3630-9671
Sri Lanka+ 94 0112 345 700
Turkey+ 212 334 29 00
Uzbekistan+ 998 90 830 5707
[table “XXXX” not found /]
Batik Air phone numbers by cities
CitiesBatik Air Phone Number
Dhaka+ 880 1777775582-83
Lahore+ 042 3630-9671
Colombo+ 94 0112 345 700
Istanbul+ 212 334 29 00
Tashkent+ 998 90 830 5707
Melbourne+612 8248 0035
Dhaka+880 1777775582-83
Amritsar+91 11 41714850
Karachi+021 3568-4012
Trichy+91 0431-2340209
Penang+604 6458858
Langkawi+604 955 5688
Johor Bahru+607 599 3418
Kota Bahru+609 771 5082
Kota Kinabalu+603 2035 6699
Kuching+608 2460909
Male+960 7377787
Kathmandu+977 1400 5204
Lahore+042 3630-9671
Colombo+94 0112 345 700
Istanbul+212 334 29 00
Tashkent+998 90 830 5707
Ha Noi+84 24 3633 1773
Ho Chi Minh City+84 28 3915 2022
Batik Air offices
CountryBatik Air Phone Number
BangladeshSecond Floor, Nagar Shefali,
House No# 09, Road No# 17, Block E, Banani,
Dhaka 1213, Bangladesh
PakistanNational Towers (Opposite Aiwan-E-Iqbal),
Egerton Road, Lahore - 54000
Sri LankaJetwing House II,
46/26 Navam Mawatha
Colombo 2, Sri Lanka
TurkeyMete Street, Ataman Bulding No 18
Floor 3 Taksim 34437 İstanbul
UzbekistanTashkent City, Shaykhantakhur District,
Olmazar MFY, Ukchi St, No3