Through the lens of AI
Online reviews from passengers are invaluable for determining if Batik Air is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Batik Air reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Batik Air.
Is Batik Air
a low-cost (budget) airline?
No, Batik Air is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Indonesia, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Batik Air provides multiple travel classes, such as Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Batik Air — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Competitive pricing: Batik Air is often lauded for its budget-friendly fares, making it an attractive option for cost-conscious travelers.
- Route versatility: The airline operates a decent network of routes, particularly within Indonesia, offering passengers a variety of travel options.
- Newer fleet: Many passengers appreciate the modern and well-maintained aircraft that make up Batik Air’s fleet, enhancing the overall travel experience.
Weaknesses
- Inconsistent customer service: A recurring theme in online reviews, passengers have reported instances of poor customer service, both on the ground and in the air.
- Frequent delays: timeliness appears to be a significant issue, with numerous reports of flight delays affecting the airline’s reliability score.
- Limited in-flight amenities: While Batik Air provides basic in-flight services, they often lack additional amenities like in-flight entertainment or complimentary meals that are found on other carriers.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Batik Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Batik Air?
When flying with Batik Air, you can anticipate a straightforward, no-frills travel experience with a focus on affordability.
The airline operates a relatively modern fleet and covers a moderate range of mostly regional destinations. While in-flight amenities are limited and may not include complimentary meals or entertainment, the airline generally provides basic comfort. However, be prepared for the possibility of flight delays and inconsistent customer service, as these are common criticisms in passenger reviews.
Overall, Batik Air offers decent value for money, particularly for budget-conscious travelers.
What are the seating options?
Batik Air Seating Classes:
- Economy Class: Offers basic comfort tailored for short to medium-haul flights, with limited amenities.
- Business Class: Provides a premium experience with wider, reclining seats and additional amenities like in-seat power outlets.
Is Batik Air economy comfortable?
Batik Air’s Economy Class is generally considered to offer basic but adequate comfort.
The seating is designed for short to medium-haul flights and offers limited amenities. While it may not be luxurious, it is in line with industry standards for budget carriers. Overall, if you’re looking for functional comfort without added frills, Batik Air’s Economy Class should meet your expectations.
What is the baggage allowance?
Batik Air Baggage Allowance:
Domestic flights:
- Economy Class: 20 kg of checked baggage
- Business Class: 30 kg of checked baggage
International flights:
- Economy Class: 20 kg of checked baggage
- Business Class: 30 kg of checked baggage
Carry-on:
- All Classes: One piece of carry-on luggage not exceeding 7 kg, with dimensions not exceeding 40 x 30 x 20 cm.
Does Batik Air have Wi-Fi?
Batik Air does not offer in-flight Wi-Fi services across its fleet.
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User Review
4.1 (681 votes)Batik Air reviews
We asked AI to go through thousands of online reviews about Batik Air and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author
Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.