Batik Air Call Center & Offices
Tips to get help fast from Batik Air customer service. Phone numbers for BatikAir 24 hours call centers. Alternative ways to contact the hotline for customers from Australia, China, India, Indonesia, Malaysia, Singapore, Thailand. Batik Air offices in Bali Denpasar, Bandung, Batam, Jakarta, Surabaya, Jogja, Makassar, Medan, Palembang, Pekanbaru, and more.
New, lowest fares for Batik Air flights
Best ways to contact Batik Air
- To contact Batik Air use one of their Indonesian phone numbers: +6221 6379 8000 or +6280 4177 8899. Check Batik Air’s phone numbers by city.
- If you are calling from Australia or New Zealand, use the phone number of Batik Air call center in Australia: +61 8 9442 6024. Check Batik Air’s phone numbers by country if you are overseas.
- The airline has email addresses listed on their website (customercare@batikair.com or callcenter@batikair.com) although numerous reports from Batik Air customers claim that the email messages sent there have never been answered. Check the complete list of Batik Air departments’ emails.
- Batik Air doesn’t have a strong social media presence, and its customer service on Twitter or Facebook is slow. Messages sent on Facebook Messenger are typically replied within a day.
- There is no WhatsApp number or live chat available.
- If you need personal assistance with your booking, a baggage issue, etc, you can try to talk to one of the regional Batik Air offices.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
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Batik Air customer support channels
| Batik Air Support Channel | Details |
|---|---|
| Call Center Australia | +61 8 9442 6024 |
| Call Center Indonesia | +6221 6379 8000, +6280 4177 8899 |
| Call Center New Zealand | +61 8 9442 6024 |
| @TheBatikAir | |
| Batik Air on Facebook | |
| live chat | not available |
| not available | |
| email address | customercare@batikair.com, callcenter@batikair.com |
| email form | contact email form |
| help pages | not available |
| newsroom | Newsroom |
| sales offices | list of sales offices |
Batik Air phone numbers by country
| Country | Batik Air Phone Number |
|---|---|
| Australia | +61 8 9442 6024 |
| Indonesia | +6221 6379 8000, +6280 4177 8899 |
| Malaysia | +60 03 7841 5333 |
| New Zealand | +61 8 9442 6024 |
| Singapore | +65 6339 1922 |
| Taiwan | +886 2 8770 5008 |
| Vietnam | +848 3820 8911, +848 3820 2890 |
Consider using Internet phone services like Skype or Google Voice to call the airline’s phone numbers when you are overseas. The rates for international calls are significantly lower than those from your mobile or landline operator.
Batik Air phone numbers by city
| City | Batik Air Local Number |
|---|---|
| Ambon | +62 0911 351 531, +62 0911 351 532 |
| Banda Aceh | +62 0651 638 888 |
| Bandung | +62 022 860 617 17 |
| Balikpapan | +62 0542 703 376 1 |
| Banjarmasin | +62 0511 747 480 |
| Batam | +62 0778 479 389, +62 0778 761 549 |
| Bekasi | +62 021 889 231 6 |
| Bengkulu | +62 0736 513 72 |
| Bogor | 0251 8361 335 – 7 |
| Denpasar, Bali | +62 0361 765 183, +62 0361 751 011 ext 5323 |
| Fak Fak | +62 0956 255 55 |
| Gorontalo | +62 0435 890 704, +62 0435 890 706 |
| Ho Chi Minh City | +848 3820 8911, +848 3820 2890 |
| Jakarta | +6280 4177 8899, +6221 6379 8000 |
| Jambi | +62 0741 570 790 |
| Jayapura | +62 0967 592 042, +62 0967 594 576, +62 0967 594 577 |
| Jogjakarta (Yogyakarta) | +62 0274 783 1919, +62 0274 787 2929 |
| Kaimana | +62 0957 212 62 |
| Kedoya | +62 021 580 093 8 |
| Kelapa Gading | +62 021 451 727 9 |
| Kendiri | +62 0401 331 771 |
| Kupang | +62 0380 882 119, +62 0380 882 117 |
| Makassar | +62 0411 350 777, +62 0411 350 888 |
| Malang | +62 0341 400 680, +62 0341 400 681, +62 0341 888 0011 |
| Manado | +62 0431 847 000 |
| Mataram | +62 0370 662 744 4 |
| Medan | +62 061 771 544 49 |
| Padang | +62 0751 786 478 1 |
| Palembang | +62 0711 783 0711, +62 0711 783 0722 |
| Palu | +62 0451 486 774, +62 0451 486 775 |
| Pangkal Pinang | +62 0717 434 339, +62 0717 434 349 |
| Pekanbaru | +62 0761 771 142 5 |
| Penang | +604 6414 144, +604 6415 144 |
| Pontianak | +62 0561 706 661 11 |
| Samarinda | +62 0541 743 252, +62 0541 743 256, +62 0541 744 815. |
| Semarang | +62 024 761 431 5 |
| Serpong | +62 021 531 556 78 |
| Serpong | +65 6339 1922 |
| Solo (Surakarta) | +62 0271 781 999 |
| Sorong | +62 0951 321 444, +62 0951 328 444, +62 0951 329 444 |
| Surabaya | +62 031 503 6111, +62 031 503 7111 |
| Taiwan | +886 2 8770 5008 |
| Tarakan | +62 0511 202 6008 |
| Ternate | +62 0921 255 66 |
| Tual | +62 0916 22186 |
Can I email Batik Air?
| Batik Air Department | Batik Air E-mail |
|---|---|
| Customer Service, Australia | batikair@airlinerepservices.com.au |
| Customer Care, Indonesia | customercare@batikair.com |
| Call Center, Indonesia | callcenter@batikair.com |
| Customer Service, Taiwan | customer.service-taiwan@batikair.com |
| Information Center, Indonesia | info@batikair.com |
Get help from Batik Air regional office
| City | Batik Air Office Address |
|---|---|
| Ambon | Jl. Dr. Leimena Bandara Pattimura, Ambon |
| Banda Aceh (airport) | Bandara Sultan Iskandar Muda, Banda Aceh, Aceh Besar Regency, Aceh 24415 |
| Bandung | Jl. Abdul Rahman Saleh Komplek City Square No. 1A, Bandung |
| Balikpapan (airport) | Bandara International Sepinggan, Balik Papan |
| Banjarmasin (airport) | Bandara Syamsudin Noor Banjarmasin |
| Batam (airport) | Bandara International Hang Nadim, Batam |
| Bekasi | Komp. Ruko Bekasi Mas D/4 Bekasi |
| Bengkulu (airport) | Bandara Fatmawati Sukarno, Bengkulu |
| Bogor | Jl Pajajaran No 14, Ruko No 1, Bogor Timur |
| Denpasar, Bali (airport) | Bandar Udara Ngurah Rai, Jl I Gusti Ngurah Rai, Kuta, Bali 80361 |
| Fak Fak | Hotel Grand Papua Jl. DI Panjaitan No. 1A, Fak Fak |
| Gorontalo | Jl. Satria/Angkasa No. 274 Komp. Bandara Djalaludin, Gorontalo |
| Ho Chi Minh City | 124 Dien Bien Phu Street Dakao Ward, District 1, Ho Chi Minh City, Vietnam |
| Jakarta | Jl. Sangaji No. 17 Jakarta Pusat, Jakarta |
| Jambi (airport) | Bandara Sultan Taha Saepudin, Jambi |
| Jayapura | Jl. Kompleks Bandara Sentani, Jayapura |
| Jogjakarta / Yogyakarta (airport) | Bandara Adi Sucipto, Jogjakarta (Yogyakarta) |
| Kaimana | Jl. Krooy Kaimana, Kaimana |
| Kedoya | Jl.Terusan arjuna utara no 50, Kedoya |
| Kelapa Gading | Jl.Boulevard Raya Blok TA2 No.10, Kelapa Gading Timur, Jakarta Utara 14240 |
| Kendiri (airport) | Bandara Wolter Mongisidi, Kendari |
| Kupang (airport) | Bandar Udara El Tari Jl. Adisucipto, Terminal B, Kupang |
| Makassar | JL. J.A. Yani No. B 22-24, Makassar |
| Malang | Komp. Ruko Sarangan, Jl. Sarangan No. 1 B, Malang |
| Manado | Komp. Itc. Marina Plaza, Blok Bunaken No. 18, Manado |
| Mataram (airport) | Bandara Selaparang, Mataram |
| Medan (airport) | Bandara Polonia, Medan |
| Padang (airport) | Bandara Int. Minangkabau, Padang |
| Palembang (airport) | Bandara Sultan Mahmud, Badarudin II, Palembang |
| Palu | Jl. Emi Saelan No. 35, Palu |
| Pangkal Pinang (airport) | Bandar Depati Amir, Jl. Koba Km. 6, Pangkal Pinang |
| Pekanbaru (airport) | Bandara Sultan Syarif Kasim II, Pekan Baru |
| Penang | Level 2, Departure Concourse, Penang International Airport, Penang |
| Pontianak (airport) | Bandara Supadio, Jl Arteri Supadio KM 17, Pontianak |
| Samarinda | Komp Mal Lembuswana, Blok C No. 2, Samarinda |
| Semarang (airport) | Bandara International A. Yani |
| Serpong | Mall WTC Matahari Ruko No 5839 |
| Singapore | 61, Stamford Road, #01-07, Stamford Court, Singapore |
| Solo / Surakarta (airport) | Bandara Adi Sumarmo, Solo |
| Sorong (airport) | Komp. Bandara Domine Edward, Jl. Basuki Rahmat Km 8 |
| Surabaya | Jl. Sulawesi No. 75, Surabaya |
| Taipei, Taiwan | 11F-5., No.142,Section 3, Minquan East Road, Songshan District, Taipei, Taiwan |
| Tarakan (airport) | Bandara Juwata Tarakan |
| Ternate | Jl. Kapitan Pattimura No. 125, Ternate |
| Tual | Jl. Jendral Sudirman, Langgur, Maluku Tenggara |
Customer Support FAQ
Q: Where is Batik Air head office?
A: Batik Air head office is located withing Lion Air Group headquarters in West Jakarta.
Batik Air head office address: Lion Air Tower, Jl. Gajah Mada No.7, Jakarta Barat, Indonesia
Batik Air head office phone number: +6280 4177 8899, +6221 6379 8000
Q: What's the Batik Air's hotline?
A: For queries related to Batik Air flights, call the airline's hotline numbers: 1+6221 6379 8000 or +6280 4177 8899
Q: How do I contact Batik Air ticketing office at the airport in Bali (Denpasar)?
A: To contact Batik Air office at the Bali's Ngurah Rai airport, call +62 0361 765 183 or +62 0361 751 011, ext 5323.
Q: What is Batik Air phone number in Australia?
A: Batik Air phone number in Australia: +61 8 9442 6024. There are no separate Batik Air phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.
Q: What is Batik Air phone number in Singapore?
A: Batik Air phone number in Singapore: +65 6339 1922.
Q: What is Batik Air phone number in Indonesia?
A: Batik Air phone number in Indonesia: +6221 6379 8000 or +6280 4177 8899.
Q: What is Batik Air phone number in Malaysia?
A: Batik Air phone number in Malaysia: +60 03 7841 5333.
Q: Can I contact Batik Air on WhatsApp?
A: No. At the moment Batik Air doesn't provide a WhatsApp number.
Q: Can I contact Batik Air on live chat?
A: No. There is no live chat available to talk with the Batik Air customer service team.
Overall
User Review
( votes)Review
Being the part of Lion Air Group, Batik Air has a separate customer service channels. It is known to have a higher level of service than other Group members, and this should transform into better customer service through call center and other support channels. From our experience, the response time is just satisfactory, and some important support channels as email and social media are left behind. Fortunately, a small network of regional branches and offices abroad allows non-Indonesian customers to contact Batik Air locally. This includes Australia, New Zealand, Malaysia, Singapore, Taiwan, and Vietnam.