Tips to get help fast from Batik Air customer service. Phone numbers for BatikAir 24 hours call centers. Alternative ways to contact the hotline for customers from Australia, China, India, Indonesia, Malaysia, Singapore, Thailand. Batik Air offices in Bali Denpasar, Bandung, Batam, Jakarta, Surabaya, Jogja, Makassar, Medan, Palembang, Pekanbaru, and more.
To contact Batik Air use one of their Indonesian phone numbers: +6221 6379 8000 or +6280 4177 8899. Check Batik Air’s phone numbers by city.
If you are calling from Australia or New Zealand, use the phone number of Batik Air call center in Australia: +61 8 9442 6024. Check Batik Air’s phone numbers by country if you are overseas.
The airline has email addresses listed on their website ([email protected] or [email protected]) although numerous reports from Batik Air customers claim that the email messages sent there have never been answered. Check the complete list of Batik Air departments’ emails.
Batik Air doesn’t have a strong social media presence, and its customer service on Twitter or Facebook is slow. Messages sent on Facebook Messenger are typically replied within a day.
There is no WhatsApp number or live chat available.
If you need personal assistance with your booking, a baggage issue, etc, you can try to talk to one of the regional Batik Air offices.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
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Find below the complete list of Batik Air support channels. Before contacting the airline it's always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have.
Find below a complete list of Batik Air phone numbers to be used when calling from abroad. The main call center is located in Indonesia, but it's always the best choice to call the airline branch located in your country.
Batik Air Phone Numbers by Country
Batik Air Phone Number
+61 8 9442 6024
+6221 6379 8000, +6280 4177 8899
+60 03 7841 5333
+61 8 9442 6024
+65 6339 1922
+886 2 8770 5008
+848 3820 8911, +848 3820 2890
Consider using Internet phone services like Skype or Google Voice to call the airline’s phone numbers when you are overseas. The rates for international calls are significantly lower than those from your mobile or landline operator.
Batik Air phone numbers by city
The up-to-date list of Batik Air phone numbers for its customer service in Indonesia and abroad by city.
A warm welcome from the Batik Air customer care team at the airport
Get help from Batik Air regional office
Find below addresses of Batik Air ticketing and sale offices in Indonesia and abroad. You can reach your local Batik Air office for queries, flight ticket bookings, reservation changes and refunds, or just to give feedback.
Batik Air Sale/Ticketing Offices
Batik Air Office Address
Jl. Dr. Leimena Bandara Pattimura, Ambon
Banda Aceh (airport)
Bandara Sultan Iskandar Muda, Banda Aceh, Aceh Besar Regency, Aceh 24415
Jl. Abdul Rahman Saleh Komplek City Square No. 1A, Bandung
Bandara International Sepinggan, Balik Papan
Bandara Syamsudin Noor Banjarmasin
Bandara International Hang Nadim, Batam
Komp. Ruko Bekasi Mas D/4 Bekasi
Bandara Fatmawati Sukarno, Bengkulu
Jl Pajajaran No 14, Ruko No 1, Bogor Timur
Denpasar, Bali (airport)
Bandar Udara Ngurah Rai, Jl I Gusti Ngurah Rai, Kuta, Bali 80361
Hotel Grand Papua Jl. DI Panjaitan No. 1A, Fak Fak
Komp. Bandara Domine Edward, Jl. Basuki Rahmat Km 8
Jl. Sulawesi No. 75, Surabaya
11F-5., No.142,Section 3, Minquan East Road, Songshan District, Taipei, Taiwan
Bandara Juwata Tarakan
Jl. Kapitan Pattimura No. 125, Ternate
Jl. Jendral Sudirman, Langgur, Maluku Tenggara
Customer Support FAQ
Q: Where is Batik Air head office?
A: Batik Air head office is located withing Lion Air Group headquarters in West Jakarta.
Batik Air head office address: Lion Air Tower, Jl. Gajah Mada No.7, Jakarta Barat, Indonesia Batik Air head office phone number: +6280 4177 8899, +6221 6379 8000
Q: What's the Batik Air's COVID-19 hotline?
A: For queries related to Batik Air flights affected by the COVID-19 pandemic, call the airline's hotline numbers: 1+6221 6379 8000 or +6280 4177 8899
Q: How do I contact Batik Air ticketing office at the airport in Bali (Denpasar)?
A: To contact Batik Air office at the Bali's Ngurah Rai airport, call +62 0361 765 183 or +62 0361 751 011, ext 5323.
Q: What is Batik Air phone number in Australia?
A: Batik Air phone number in Australia: +61 8 9442 6024. There are no separate Batik Air phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.
Q: What is Batik Air phone number in Singapore?
A: Batik Air phone number in Singapore: +65 6339 1922.
Q: What is Batik Air phone number in Indonesia?
A: Batik Air phone number in Indonesia: +6221 6379 8000 or +6280 4177 8899.
Q: What is Batik Air phone number in Malaysia?
A: Batik Air phone number in Malaysia: +60 03 7841 5333.
Q: Can I contact Batik Air on WhatsApp?
A: No. At the moment Batik Air doesn't provide a WhatsApp number.
Q: Can I contact Batik Air on live chat?
A: No. There is no live chat available to talk with the Batik Air customer service team.
Being the part of Lion Air Group, Batik Air has a separate customer service channels. It is known to have a higher level of service than other Group members, and this should transform into better customer service through call center and other support channels. From our experience, the response time is just satisfactory, and some important support channels as email and social media are left behind. Fortunately, a small network of regional branches and offices abroad allows non-Indonesian customers to contact Batik Air locally. This includes Australia, New Zealand, Malaysia, Singapore, Taiwan, and Vietnam.