Batik Air Airline

Batik Air Call Center & Offices

Tips to get help fast from Batik Air customer service. Phone numbers for BatikAir 24 hours call centers. Alternative ways to contact the hotline for customers from Australia, China, India, Indonesia, Malaysia, Singapore, Thailand. Batik Air offices in Bali Denpasar, Bandung, Batam, Jakarta, Surabaya, Jogja, Makassar, Medan, Palembang, Pekanbaru, and more.

Batik air passenger call center

Best ways to contact Batik Air

  • To contact Batik Air use one of their Indonesian phone numbers: +6221 6379 8000 or +6280 4177 8899. Check Batik Air’s phone numbers by city.
  • If you are calling from Australia or New Zealand, use the phone number of Batik Air call center in Australia: +61 8 9442 6024. Check Batik Air’s phone numbers by country if you are overseas.
  • The airline has email addresses listed on their website ([email protected] or [email protected]) although numerous reports from Batik Air customers claim that the email messages sent there have never been answered. Check the complete list of Batik Air departments’ emails.
  • Batik Air doesn’t have a strong social media presence, and its customer service on Twitter or Facebook is slow. Messages sent on Facebook Messenger are typically replied within a day.
  • There is no WhatsApp number or live chat available.
  • If you need personal assistance with your booking, a baggage issue, etc, you can try to talk to one of the regional Batik Air offices.

Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.

Batik Air customer support channels

Find below the complete list of Batik Air support channels. Before contacting the airline it's always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have.
Batik Air Customer Support Channels
Batik Air Support ChannelDetails
Call Center Australia+61 8 9442 6024
Call Center Indonesia+6221 6379 8000, +6280 4177 8899
Call Center New Zealand+61 8 9442 6024
Twitter@TheBatikAir
FacebookBatik Air on Facebook
live chatnot available
WhatsAppnot available
email address[email protected], [email protected]
email formcontact email form
help pagesnot available
newsroomNewsroom
sales officeslist of sales offices
Batik air call center
Batik Air's call center team

Batik Air phone numbers by country

Find below a complete list of Batik Air phone numbers to be used when calling from abroad. The main call center is located in Indonesia, but it's always the best choice to call the airline branch located in your country.
Batik Air Phone Numbers by Country
CountryBatik Air Phone Number
Australia+61 8 9442 6024
Indonesia+6221 6379 8000, +6280 4177 8899
Malaysia+60 03 7841 5333
New Zealand+61 8 9442 6024
Singapore+65 6339 1922
Taiwan+886 2 8770 5008
Vietnam+848 3820 8911, +848 3820 2890

Consider using Internet phone services like Skype or Google Voice to call the airline’s phone numbers when you are overseas. The rates for international calls are significantly lower than those from your mobile or landline operator.

Batik Air phone numbers by city

The up-to-date list of Batik Air phone numbers for its customer service in Indonesia and abroad by city.
Batik Air Phone Numbers by City
CityBatik Air Local Number
Ambon+62 0911 351 531, +62 0911 351 532
Banda Aceh+62 0651 638 888
Bandung+62 022 860 617 17
Balikpapan+62 0542 703 376 1
Banjarmasin+62 0511 747 480
Batam+62 0778 479 389, +62 0778 761 549
Bekasi+62 021 889 231 6
Bengkulu+62 0736 513 72
Bogor0251 8361 335 – 7
Denpasar, Bali+62 0361 765 183, +62 0361 751 011 ext 5323
Fak Fak+62 0956 255 55
Gorontalo+62 0435 890 704, +62 0435 890 706
Ho Chi Minh City+848 3820 8911, +848 3820 2890
Jakarta+6280 4177 8899, +6221 6379 8000
Jambi+62 0741 570 790
Jayapura+62 0967 592 042, +62 0967 594 576, +62 0967 594 577
Jogjakarta (Yogyakarta)+62 0274 783 1919, +62 0274 787 2929
Kaimana+62 0957 212 62
Kedoya+62 021 580 093 8
Kelapa Gading+62 021 451 727 9
Kendiri+62 0401 331 771
Kupang+62 0380 882 119, +62 0380 882 117
Makassar+62 0411 350 777, +62 0411 350 888
Malang+62 0341 400 680, +62 0341 400 681, +62 0341 888 0011
Manado+62 0431 847 000
Mataram+62 0370 662 744 4
Medan+62 061 771 544 49
Padang+62 0751 786 478 1
Palembang+62 0711 783 0711, +62 0711 783 0722
Palu+62 0451 486 774, +62 0451 486 775
Pangkal Pinang+62 0717 434 339, +62 0717 434 349
Pekanbaru+62 0761 771 142 5
Penang+604 6414 144, +604 6415 144
Pontianak+62 0561 706 661 11
Samarinda+62 0541 743 252, +62 0541 743 256, +62 0541 744 815.
Semarang+62 024 761 431 5
Serpong+62 021 531 556 78
Serpong+65 6339 1922
Solo (Surakarta)+62 0271 781 999
Sorong+62 0951 321 444, +62 0951 328 444, +62 0951 329 444
Surabaya+62 031 503 6111, +62 031 503 7111
Taiwan+886 2 8770 5008
Tarakan+62 0511 202 6008
Ternate+62 0921 255 66
Tual+62 0916 22186

Can I email Batik Air?

Find below a list of Batik Air email addresses. Please note: numerous reports from Batik Air customers claim that the email messages are mostly remain unanswered.
Batik Air E-mails
Batik Air DepartmentBatik Air E-mail
Customer Service, Australia[email protected]
Customer Care, Indonesia[email protected]
Call Center, Indonesia[email protected]
Customer Service, Taiwan[email protected]
Information Center, Indonesia[email protected]
Batik air customer care airport
A warm welcome from the Batik Air customer care team at the airport

Get help from Batik Air regional office

Find below addresses of Batik Air ticketing and sale offices in Indonesia and abroad. You can reach your local Batik Air office for queries, flight ticket bookings, reservation changes and refunds, or just to give feedback.
Batik Air Sale/Ticketing Offices
CityBatik Air Office Address
AmbonJl. Dr. Leimena Bandara Pattimura, Ambon
Banda Aceh (airport)Bandara Sultan Iskandar Muda, Banda Aceh, Aceh Besar Regency, Aceh 24415
BandungJl. Abdul Rahman Saleh Komplek City Square No. 1A, Bandung
Balikpapan (airport)Bandara International Sepinggan, Balik Papan
Banjarmasin (airport)Bandara Syamsudin Noor Banjarmasin
Batam (airport)Bandara International Hang Nadim, Batam
BekasiKomp. Ruko Bekasi Mas D/4 Bekasi
Bengkulu (airport)Bandara Fatmawati Sukarno, Bengkulu
BogorJl Pajajaran No 14, Ruko No 1, Bogor Timur
Denpasar, Bali (airport)Bandar Udara Ngurah Rai, Jl I Gusti Ngurah Rai, Kuta, Bali 80361
Fak FakHotel Grand Papua Jl. DI Panjaitan No. 1A, Fak Fak
GorontaloJl. Satria/Angkasa No. 274 Komp. Bandara Djalaludin, Gorontalo
Ho Chi Minh City124 Dien Bien Phu Street Dakao Ward, District 1, Ho Chi Minh City, Vietnam
JakartaJl. Sangaji No. 17 Jakarta Pusat, Jakarta
Jambi (airport)Bandara Sultan Taha Saepudin, Jambi
JayapuraJl. Kompleks Bandara Sentani, Jayapura
Jogjakarta / Yogyakarta (airport)Bandara Adi Sucipto, Jogjakarta (Yogyakarta)
KaimanaJl. Krooy Kaimana, Kaimana
KedoyaJl.Terusan arjuna utara no 50, Kedoya
Kelapa GadingJl.Boulevard Raya Blok TA2 No.10, Kelapa Gading Timur, Jakarta Utara 14240
Kendiri (airport)Bandara Wolter Mongisidi, Kendari
Kupang (airport)Bandar Udara El Tari Jl. Adisucipto, Terminal B, Kupang
MakassarJL. J.A. Yani No. B 22-24, Makassar
MalangKomp. Ruko Sarangan, Jl. Sarangan No. 1 B, Malang
ManadoKomp. Itc. Marina Plaza, Blok Bunaken No. 18, Manado
Mataram (airport)Bandara Selaparang, Mataram
Medan (airport)Bandara Polonia, Medan
Padang (airport)Bandara Int. Minangkabau, Padang
Palembang (airport)Bandara Sultan Mahmud, Badarudin II, Palembang
PaluJl. Emi Saelan No. 35, Palu
Pangkal Pinang (airport)Bandar Depati Amir, Jl. Koba Km. 6, Pangkal Pinang
Pekanbaru (airport)Bandara Sultan Syarif Kasim II, Pekan Baru
PenangLevel 2, Departure Concourse, Penang International Airport, Penang
Pontianak (airport)Bandara Supadio, Jl Arteri Supadio KM 17, Pontianak
SamarindaKomp Mal Lembuswana, Blok C No. 2, Samarinda
Semarang (airport)Bandara International A. Yani
SerpongMall WTC Matahari Ruko No 5839
Singapore61, Stamford Road, #01-07, Stamford Court, Singapore
Solo / Surakarta (airport)Bandara Adi Sumarmo, Solo
Sorong (airport)Komp. Bandara Domine Edward, Jl. Basuki Rahmat Km 8
SurabayaJl. Sulawesi No. 75, Surabaya
Taipei, Taiwan11F-5., No.142,Section 3, Minquan East Road, Songshan District, Taipei, Taiwan
Tarakan (airport)Bandara Juwata Tarakan
TernateJl. Kapitan Pattimura No. 125, Ternate
TualJl. Jendral Sudirman, Langgur, Maluku Tenggara

Customer Support FAQ

Q: Where is Batik Air head office?

A: Batik Air head office is located withing Lion Air Group headquarters in West Jakarta.

Batik Air head office address: Lion Air Tower, Jl. Gajah Mada No.7, Jakarta Barat, Indonesia
Batik Air head office phone number: +6280 4177 8899, +6221 6379 8000

Q: What's the Batik Air's COVID-19 hotline?

A: For queries related to Batik Air flights affected by the COVID-19 pandemic, call the airline's hotline numbers: 1+6221 6379 8000 or +6280 4177 8899

Q: How do I contact Batik Air ticketing office at the airport in Bali (Denpasar)?

A: To contact Batik Air office at the Bali's Ngurah Rai airport, call +62 0361 765 183 or +62 0361 751 011, ext 5323.

Q: What is Batik Air phone number in Australia?

A: Batik Air phone number in Australia: +61 8 9442 6024. There are no separate Batik Air phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.

Q: What is Batik Air phone number in Singapore?

A: Batik Air phone number in Singapore: +65 6339 1922.

Q: What is Batik Air phone number in Indonesia?

A: Batik Air phone number in Indonesia: +6221 6379 8000 or +6280 4177 8899.

Q: What is Batik Air phone number in Malaysia?

A: Batik Air phone number in Malaysia: +60 03 7841 5333.

Q: Can I contact Batik Air on WhatsApp?

A: No. At the moment Batik Air doesn't provide a WhatsApp number.

Q: Can I contact Batik Air on live chat?

A: No. There is no live chat available to talk with the Batik Air customer service team.

- Batik Air Call Center Rating - 0.0
Overall
4.3
Kirim
User Review
5 (4 votes)

Review

Being the part of Lion Air Group, Batik Air has a separate customer service channels. It is known to have a higher level of service than other Group members, and this should transform into better customer service through call center and other support channels. From our experience, the response time is just satisfactory, and some important support channels as email and social media are left behind. Fortunately, a small network of regional branches and offices abroad allows non-Indonesian customers to contact Batik Air locally. This includes Australia, New Zealand, Malaysia, Singapore, Taiwan, and Vietnam.

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