Batik Air Call Center & Offices
Tips to get help fast from Batik Air customer service. Phone numbers for BatikAir 24 hours call centers. Alternative ways to contact the hotline for customers from Australia, China, India, Indonesia, Malaysia, Singapore, Thailand. Batik Air offices in Bali Denpasar, Bandung, Batam, Jakarta, Surabaya, Jogja, Makassar, Medan, Palembang, Pekanbaru, and more.
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Batik Air customer support channels
Find below the complete list of Batik Air support channels. Before contacting the airline it's always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have.
| Batik Air Support Channel | Details |
|---|---|
| Call Center Australia | +61 8 9442 6024 |
| Call Center Indonesia | +6221 6379 8000, +6280 4177 8899 |
| Call Center New Zealand | +61 8 9442 6024 |
| @TheBatikAir | |
| Batik Air on Facebook | |
| live chat | not available |
| not available | |
| email address | customercare@batikair.com, callcenter@batikair.com |
| email form | contact email form |
| help pages | not available |
| newsroom | Newsroom |
| sales offices | list of sales offices |
Best ways to contact Batik Air
- To contact Batik Air use one of their Indonesian phone numbers: +6221 6379 8000 or +6280 4177 8899. Check Batik Air’s phone numbers by city.
- If you are calling from Australia or New Zealand, use the phone number of Batik Air call center in Australia: +61 8 9442 6024. Check Batik Air’s phone numbers by country if you are overseas.
- The airline has email addresses listed on their website (customercare@batikair.com or callcenter@batikair.com) although numerous reports from Batik Air customers claim that the email messages sent there have never been answered. Check the complete list of Batik Air departments’ emails.
- Batik Air doesn’t have a strong social media presence, and its customer service on Twitter or Facebook is slow. Messages sent on Facebook Messenger are typically replied within a day.
- There is no WhatsApp number or live chat available.
- If you need personal assistance with your booking, a baggage issue, etc, you can try to talk to one of the regional Batik Air offices.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
Batik Air phone numbers by country
Find below a complete list of Batik Air phone numbers to be used when calling from abroad. The main call center is located in Indonesia, but it's always the best choice to call the airline branch located in your country.
| Country | Batik Air Phone Number |
|---|---|
| Australia | +61 8 9442 6024 |
| Indonesia | +6221 6379 8000, +6280 4177 8899 |
| Malaysia | +60 03 7841 5333 |
| New Zealand | +61 8 9442 6024 |
| Singapore | +65 6339 1922 |
| Taiwan | +886 2 8770 5008 |
| Vietnam | +848 3820 8911, +848 3820 2890 |
Consider using Internet phone services like Skype or Google Voice to call the airline’s phone numbers when you are overseas. The rates for international calls are significantly lower than those from your mobile or landline operator.
Batik Air phone numbers by city
The up-to-date list of Batik Air phone numbers for its customer service in Indonesia and abroad by city.
| City | Batik Air Local Number |
|---|---|
| Ambon | +62 0911 351 531, +62 0911 351 532 |
| Banda Aceh | +62 0651 638 888 |
| Bandung | +62 022 860 617 17 |
| Balikpapan | +62 0542 703 376 1 |
| Banjarmasin | +62 0511 747 480 |
| Batam | +62 0778 479 389, +62 0778 761 549 |
| Bekasi | +62 021 889 231 6 |
| Bengkulu | +62 0736 513 72 |
| Bogor | 0251 8361 335 – 7 |
| Denpasar, Bali | +62 0361 765 183, +62 0361 751 011 ext 5323 |
| Fak Fak | +62 0956 255 55 |
| Gorontalo | +62 0435 890 704, +62 0435 890 706 |
| Ho Chi Minh City | +848 3820 8911, +848 3820 2890 |
| Jakarta | +6280 4177 8899, +6221 6379 8000 |
| Jambi | +62 0741 570 790 |
| Jayapura | +62 0967 592 042, +62 0967 594 576, +62 0967 594 577 |
| Jogjakarta (Yogyakarta) | +62 0274 783 1919, +62 0274 787 2929 |
| Kaimana | +62 0957 212 62 |
| Kedoya | +62 021 580 093 8 |
| Kelapa Gading | +62 021 451 727 9 |
| Kendiri | +62 0401 331 771 |
| Kupang | +62 0380 882 119, +62 0380 882 117 |
| Makassar | +62 0411 350 777, +62 0411 350 888 |
| Malang | +62 0341 400 680, +62 0341 400 681, +62 0341 888 0011 |
| Manado | +62 0431 847 000 |
| Mataram | +62 0370 662 744 4 |
| Medan | +62 061 771 544 49 |
| Padang | +62 0751 786 478 1 |
| Palembang | +62 0711 783 0711, +62 0711 783 0722 |
| Palu | +62 0451 486 774, +62 0451 486 775 |
| Pangkal Pinang | +62 0717 434 339, +62 0717 434 349 |
| Pekanbaru | +62 0761 771 142 5 |
| Penang | +604 6414 144, +604 6415 144 |
| Pontianak | +62 0561 706 661 11 |
| Samarinda | +62 0541 743 252, +62 0541 743 256, +62 0541 744 815. |
| Semarang | +62 024 761 431 5 |
| Serpong | +62 021 531 556 78 |
| Serpong | +65 6339 1922 |
| Solo (Surakarta) | +62 0271 781 999 |
| Sorong | +62 0951 321 444, +62 0951 328 444, +62 0951 329 444 |
| Surabaya | +62 031 503 6111, +62 031 503 7111 |
| Taiwan | +886 2 8770 5008 |
| Tarakan | +62 0511 202 6008 |
| Ternate | +62 0921 255 66 |
| Tual | +62 0916 22186 |
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