Batik Air Airline

Batik Air Call Center & Offices

Tips to get help fast from Batik Air customer service. Phone numbers for BatikAir 24 hours call centers. Alternative ways to contact the hotline for customers from Australia, China, India, Indonesia, Malaysia, Singapore, Thailand. Batik Air offices in Bali Denpasar, Bandung, Batam, Jakarta, Surabaya, Jogja, Makassar, Medan, Palembang, Pekanbaru, and more.

15 November 2023

Batik Air customer support channels

Find below the complete list of Batik Air support channels. Before contacting the airline it's always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have.
Batik Air Customer Support Channels
Batik Air Support ChannelDetails
Call Center Australia+61 8 9442 6024
Call Center Indonesia+6221 6379 8000, +6280 4177 8899
Call Center New Zealand+61 8 9442 6024
Twitter@TheBatikAir
FacebookBatik Air on Facebook
live chatnot available
WhatsAppnot available
email addresscustomercare@batikair.com, callcenter@batikair.com
email formcontact email form
help pagesnot available
newsroomNewsroom
sales officeslist of sales offices

Best ways to contact Batik Air

  • To contact Batik Air use one of their Indonesian phone numbers: +6221 6379 8000 or +6280 4177 8899. Check Batik Air’s phone numbers by city.
  • If you are calling from Australia or New Zealand, use the phone number of Batik Air call center in Australia: +61 8 9442 6024. Check Batik Air’s phone numbers by country if you are overseas.
  • The airline has email addresses listed on their website (customercare@batikair.com or callcenter@batikair.com) although numerous reports from Batik Air customers claim that the email messages sent there have never been answered. Check the complete list of Batik Air departments’ emails.
  • Batik Air doesn’t have a strong social media presence, and its customer service on Twitter or Facebook is slow. Messages sent on Facebook Messenger are typically replied within a day.
  • There is no WhatsApp number or live chat available.
  • If you need personal assistance with your booking, a baggage issue, etc, you can try to talk to one of the regional Batik Air offices.

Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.

Batik Air phone numbers by country

Find below a complete list of Batik Air phone numbers to be used when calling from abroad. The main call center is located in Indonesia, but it's always the best choice to call the airline branch located in your country.
Batik Air Phone Numbers by Country
CountryBatik Air Phone Number
Australia+61 8 9442 6024
Indonesia+6221 6379 8000, +6280 4177 8899
Malaysia+60 03 7841 5333
New Zealand+61 8 9442 6024
Singapore+65 6339 1922
Taiwan+886 2 8770 5008
Vietnam+848 3820 8911, +848 3820 2890

Consider using Internet phone services like Skype or Google Voice to call the airline’s phone numbers when you are overseas. The rates for international calls are significantly lower than those from your mobile or landline operator.

Batik Air phone numbers by city

The up-to-date list of Batik Air phone numbers for its customer service in Indonesia and abroad by city.
Batik Air Phone Numbers by City
CityBatik Air Local Number
Ambon+62 0911 351 531, +62 0911 351 532
Banda Aceh+62 0651 638 888
Bandung+62 022 860 617 17
Balikpapan+62 0542 703 376 1
Banjarmasin+62 0511 747 480
Batam+62 0778 479 389, +62 0778 761 549
Bekasi+62 021 889 231 6
Bengkulu+62 0736 513 72
Bogor0251 8361 335 – 7
Denpasar, Bali+62 0361 765 183, +62 0361 751 011 ext 5323
Fak Fak+62 0956 255 55
Gorontalo+62 0435 890 704, +62 0435 890 706
Ho Chi Minh City+848 3820 8911, +848 3820 2890
Jakarta+6280 4177 8899, +6221 6379 8000
Jambi+62 0741 570 790
Jayapura+62 0967 592 042, +62 0967 594 576, +62 0967 594 577
Jogjakarta (Yogyakarta)+62 0274 783 1919, +62 0274 787 2929
Kaimana+62 0957 212 62
Kedoya+62 021 580 093 8
Kelapa Gading+62 021 451 727 9
Kendiri+62 0401 331 771
Kupang+62 0380 882 119, +62 0380 882 117
Makassar+62 0411 350 777, +62 0411 350 888
Malang+62 0341 400 680, +62 0341 400 681, +62 0341 888 0011
Manado+62 0431 847 000
Mataram+62 0370 662 744 4
Medan+62 061 771 544 49
Padang+62 0751 786 478 1
Palembang+62 0711 783 0711, +62 0711 783 0722
Palu+62 0451 486 774, +62 0451 486 775
Pangkal Pinang+62 0717 434 339, +62 0717 434 349
Pekanbaru+62 0761 771 142 5
Penang+604 6414 144, +604 6415 144
Pontianak+62 0561 706 661 11
Samarinda+62 0541 743 252, +62 0541 743 256, +62 0541 744 815.
Semarang+62 024 761 431 5
Serpong+62 021 531 556 78
Serpong+65 6339 1922
Solo (Surakarta)+62 0271 781 999
Sorong+62 0951 321 444, +62 0951 328 444, +62 0951 329 444
Surabaya+62 031 503 6111, +62 031 503 7111
Taiwan+886 2 8770 5008
Tarakan+62 0511 202 6008
Ternate+62 0921 255 66
Tual+62 0916 22186