Traveling during pandemic

Everything you need to know about traveling to Asia Pacific countries in 2020 and 2021

Batik Air Essentials
Check-in Methodsweb, mobile, airport's kiosk, airport's counter, call center
Check-in Timesopens 24 hours (web) / 2 hours (airport) before departure (domestic and international)closes 30 min (domestic) / 45 min (international) before departure
Ticket ClassesEconomy, Business
Free Checked Baggage20kg – Economy Class
30kg – Business Class
Free Cabin Baggage– one cabin baggage, max 40cm x 30cm x 20cm / 7kg
– one small bag

free cabin bag allowance applies to both Economy and Business Class
Free Mealyes
Free Ticket Cancellationno
Baggage Dropopens 2 hours before departure (domestic and international)closes 30 min (domestic) / 45 min (international) before departure
Boarding Gates Closing Times15 min before departure (domestic)30 min before departure (international)
Customer Service Channelsphone, email, help pages
Call Centers(+6221) 6379 8000 (Indonesia) / +61 8 9442 6024 (Australia/New Zealand)
DestinationsAustralia, China, India, Indonesia, Malaysia, Saudi Arabia, Singapore, Taiwan, Thailand
FleetAirbus A320-200, Airbus A320neo, Airbus A321neo, Boeing 727-800, Boeing 737-900ER

Best books about Asia to inspire wanderlust

Undoubtedly, a good book is one of the most essential travel accessories. And when your next adventure still feels so far away, scratch that travel itch and check our list of selected books that highlight the wonders of Asia.

Download and read on your Kindle app:

Batik Air FAQ

How can I get Batik Air ticket cheap?

To get Batik Air ticket cheap, try to book it as early as possible. Batik Air tickets get more expensive as the departure date approaches.

Make sure to check for ongoing sales and promotions. To get a cheap Batik Air ticket, visit our Promo Radar for the up-to-date list of promotions.

Is Batik Air a safe airline?

Batik Air is a safe airline – as a commercial airline, it has to be maintained the highest possible standard.

In 2016 Batik Air has been removed from the EU list of banned air carriers.

In 2018 Batik Air has been upgraded to the top safety tier – seven stars – by global rating agency It means that there are no safety concerns raised against the airline.

How many Batik Air planes have crashed?

Since its inception in 2012, Batik Air didn't have any accidents with fatalities..

Does Batik Air use Boeing 737 Max?

Batik Air does not operate any Boeing 737 MAX (grounded by aviation authorities around the world after two new airplanes crashed within five months).

Does Batik Air have free baggage?

Yes, in the Economy Class Batik Air allows 20kg free checked baggage, and in Business Class - 30kg free checked baggage.

Does Batik Air provide free meals?

Yes, free meals are included in the price of your Batik Air ticket.

How do I check in Batik Air?

There are four ways to check-in your flight in Batik Air:

1. Web check-in (online) on Batik Air website

2. Mobile check-in with Batik Air app

3. Airport kiosk check-in

4. Airport counter check-in

Online check-in is not required, but it will help you avoid queues in front of check-in kiosks at the airport. In case of any problems – when you are not able to use any of the above methods – the Batik Air staff at the airport will help you to check-in manually.

Do I need to print the boarding pass?

If you have received an E-Boarding Pass during your check-in process, you don’t need to print it. You can proceed straight to the gates (no checked baggage) or to bag drop counter (if you have baggage to check-in).

If the departure airport doesn’t allow e-boarding, you can easily reprint your boarding pass at the airport kiosk or counter. All you need is a 2D barcode that was sent to your phone via email or SMS during the check-in.

How early should I arrive at the airport?

Batik Air recommends arriving at the airport at least 2 hours for domestic flights and 3 hours for international flights. This allows for the less rushed and stressful travel experience.

The real optimal arrival time depends on the airport, your baggage (checked baggage to drop off or hand luggage only), your knowledge about airport procedures and time of the year. For busy holiday periods, special events or even weekends, you should add more time, just in case.

What travel documents do I need?

To check-in for domestic flights, you need an identity card. To check-in for international travel, you need a passport that is still valid for at least another 6 months.

Additionally, for international flights, to avoid problems at the destination, please make sure you have the applicable visa and a return (or an onward) journey ticket.

- Batik Air Rating - 100
  • Seat comfort
  • In-flight entertainment
  • Food and beverage
  • Customer service
  • Value for money
User Review
5 (1 ulasan)

Batik Air Review

Being the part of Lion Air Group, Batik Air is undeniably its best subsidiary. The airline aims at the highest level of service in its Business Class, while the Economy Class provides enough comfort for the undemanding passengers. The seats have generous legroom, personal screens show a wide selection of movies, delicious Asian cuisine includes beverages and snacks. Most Batik Air flights depart and arrive on schedule, without prolonged delays which are a frequent experience for Lion Air customers. Ticket prices tend to be a bit higher than on Lion Air, and it can be easily justified by the Batik Air’s higher level of service.


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Batik Air Flights Center

The starting point: essential info for all Batik Air passengers

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Call Centers & Offices

Batik Air customer support, call center phone numbers, offices

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Sales & Promotions

Up-to-date list of Batik Air promotions, deals and sales

Batik Air Airline

Ticket Booking

Batik Air booking process, ticket changes, refunds, cancelations

Batik Air Airline

Check-in & Baggage

Web, mobile and airport check-in. Baggage allowances.

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