Emirates Airlines Customer Service. Phone Contact Numbers, 24 Hours Call Centers, Live Chat, and Offices.

Emirates airline logo

Undoubtedly, Emirates is one of the most reliable airlines in the world. Its customer service is top-notch: 24 hours phone support, online chat, email, frequent flyer hotline, and booking offices are responsive most of the time. However, there may be times when things go south and busy call centers don't answer your calls.Learn about alternative ways to contact Emirates Support to get help fast and solve your problem – not only in UAE but also when trying to reach the airline from overseas.

Covering Emirates worldwide customer support information: UAE (United Arab Emirates) – Abu Dhabi, Dubai, Qatar – Doha, Saudi Arabia – Riyadh, Austria, Australia – Sydney, Melbourne, Perth, China – Beijing, Shanghai, Guangzhou, Belgium, Denmark, Germany – Berlin, Frankfurt, Hong Kong, Greece – Athens, Indonesia – Jakarta, Bali, Italy – Rome, Japan – Tokyo, Osaka, Korea – Seoul, Kuwait, Malaysia – Kuala Lumpur, Maldives, Nepal, Netherlands – Amsterdam, New Zealand – Auckland, Wellington, Singapore, Oman, South Africa – Johannesburg, Cape Town, France – Paris, Thailand – Bangkok, Phuket, Philippines – Manila, Russia, Poland – Warsaw, Spain, Sri Lanka – Colombo, Sweden, Vietnam –  Ho Chi Minh, Taiwan – Taipei, Turkey – Istanbul, UK England – London, Manchester, Ukraine – Kyiv, USA – Chicago, Los Angeles, New York, San Francisco, Seattle, Washington DC.

23 April 2023

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Emirates customer support during pandemic

During the 2020 outbreak, Emirates introduced significant cuts to its flights and services. Before contacting the airline you should first try to check your flight status or amend your booking on the Manage Your Booking page.

In the second step, visit Emirates info Hub, to find out about the current airline network situation, health test and vaccination requirements at your destination, and ticket options available at the moment for passengers. Also, read the latest travel updatesFAQs, and check the airline’s Twitter posts – most likely you will find answers to your questions there. If you need to cancel your trip and would like to get a refund, you may be able to do it without contacting Customer Service, just by filling out the Request a Refund form.

Passengers whose flights have been affected by the restrictions on travel and need CS assistance may use the main Emirates Customer Service number +971600555555 (Dubai, UAE) or one of the regional call centers’ phone numbers listed later in this article. Please note that there may be delays in call wait times when the numbers of passengers affected by changes in the travel restrictions are larger than usual.

In this article, we will show you how to get help from Emirates customer care much faster.

How can I contact Emirates?

Depending on the nature of your inquiry, you may get help from Emirates in one of the following ways:

Emirates Customer Support Channels
Call centersGeneral inquiries, flight booking, refunds, flight changes, cancellations, etc. The main call center is located in Dubai (UAE). Find the call center phone number near you.
Live chatEmirates online chat use chatbots ("virtual assistants") to provide automated answers to popular questions. Live chat consultants are available for more complex problems.
Flight informationFlight status (arrivals, departures, delays) can be checked online. SMS/email/mobile app alerts are available.
Phone numbersHelplines to call Emirates branch in your country.
Regional officesEmirates local offices near you for flight ticket bookings, reservation changes, refunds, etc
Email addressTo reach Emirates by email.
Email formTo reach Emirates through web form.
Social mediaContact Twitter and Facebook for non-urgent enquiries.
Skywards contactsDedicated contacts for the Emirates frequent flyer program.
Mobile appFlight search, booking, flight status, alerts, and more.
SMSUsed for (1) Flight status alerts, (2) Emirates Skywards security measures, to send a one-time passcode during a second-level authentication.
Help pagesTo find help with reservations, refunds, flight changes, etc.
Health informationHealth tests, and vaccinations-related information.
Flexible ticketsYour ticket options - refunds, cancellations, travel vouchers.
FAQsFind answers to your questions about Emirates products, services, etc.
Baggage contactIf your baggage has been delayed or damaged.
Refund requestTo request a refund for Emirates flights or additional services.
Complaint formIf you'd like to file a complaint
OfficesGeneral inquiries, flight booking, refunds, flight changes, cancellations,

Best times to call Emirates

Emirates call centre wait times can be frustratingly long. To decrease lengthy periods on hold, try to call the airline at off-peak times during the middle of the week. Emirates’ experienced customers have suggested that the best time to call is in the early morning (4 am – 7 am). Also, late hours on weekends can increase the chance for your call to be answered promptly.

Emirates call centers by country

Find below a complete list of Emirates contact numbers for its international customer service. The main CS call center is located in Dubai (United Arab Emirates), but it’s always the best choice to call the airline branch in your country.

Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Emirates phone numbers when you are overseas.

Emirates Phone Numbers by Country
CountryEmirates Phone NumberNotes
Australia +611300303777
Austria+431206091999German language available 8:00 - 18:00
Brazil+551155035000Portugese, 9:00 - 18:00, Mon - Fri
Brazil+551147001516English/Spanish, 24 hrs
China+4008822380Mandarin/Cantonese languages available 8:00 - 18:00
Fijinot available
France+331573249998:30 - 21:30, daily
Germany+4969945192000German language 8:00-18:00, Mon -Fri / English 24 hours
Greece+30 210 300 9955
Hong Kong+85230713019Cantonese language 8:00 - 18:00, daily / English 24 hours
Italy+390291483383Italian language 8:00 - 18:00 / English 24 hours
Japan+81367434567Japanese language 9:00 - 18:00 / English 24 hours
Laosnot available
Malaysia+60362074999closed on public holidays
Maldives+9603315465closed on public holidays
Mexiconot available
Nepal+977 14436163
New Zealand+6450836472824/7
Norwaynot available
Poland+48223060808Polish language 8:00 - 18:00 / English 24 hours
Qatarnot available
Russia+88005551919open 7:00 - 22:00
Singapore+6566221770closed on weekends and public holidays
Saudi Arabia+9668008500022
800 844 2000
South Africa+27103440608closed on public holidays
South Korea+82220228400
Sri Lanka+94114704070open Mon - Fri, 9:00 - 16:30
Swedennot available
Switzerland+41844111555German, French, Italian languages 8:00 - 18:00 / English 24 hours
Taiwan+886277450420open 8:00 - 18:00, daily
Thai language 8:30 - 17:30 / English 24 hours
UAE (United Arab Emirates)+97160055555524/7
United Kingdom+443448002777
United States+1800777399924/7
Vietnam+84 28 3911 3099

Emirates phone numbers by airport (city)

The up-to-date list of Emirates phone numbers for its customer service around the world, by region, city/airport.

Please note that only some of those contact numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Emirates helpline when you are overseas.

Emirates phone numbers by city/airport
Airport CityEmirates Local Number
Abu Dhabi+971600555555
Athens+30 210 300 9955
Bali Denpasar+622129345555
Buenos Aires+541153551166
Cape Town+27103440608
Dohanot available
Hanoi+84 28 3911 3099
Ho Chin Minh+84 28 3911 3099
Hong Kong+85230713019
800 844 2000
Kathmandu+977 14436163
Kuala Lumpur+60362074999
Las Vegas+18007773999
Los Angeles+18007773999
Mecca (Mekkah)+9668008500022
800 844 2000
Mexico not available
New York+18007773999
Oslo+47 223 10 888
Phnom Penh+85523998168
Rhode Island+18007773999
800 844 2000
Salt Lake City+18007773999
Santiago de Chile+56223937300
San Francisco+18007773999
Sao Paulo+551155035000 (Portugese)
+551147001516 (English/Spanish)
Stockholmnot available

How to access Emirates live chat?

Emirates has been working on its live chat support channel for some time already. It’s still not a fully mature product, but it already may serve as an alternative way to get help from the airline.

How does the Emirates live chat work then? Online chat uses chatbots (so-called “virtual assistants”) to provide automated answers to popular questions. The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on the Emirates website. Unfortunately, the bots are not multi-lingual, and can only have a simple conversation in English. The automated web chat is great if you don’t demand too much from a bot – it can help you to re‑book your ticket, add extra services to your flight (a meal, a better seat, etc), or inform you about the current status of an upcoming flight.  Click here to start an online chat with Emirates.

For more complex problems live chat consultants are available. Although Emirates promises to put you in touch with a human consultant when the bot fails to solve your problem, in reality it depends on the level of congestion on Emirates support channels at the moment. It may be a while until you get help from a person, so be patient.

Emirates live chat conversation
A simple conversation with Emirates chat bot.

How to talk to a human consultant on live chat?

If you already chatting with a bot, simply select “Speak to a representative” from the list of options provided. If you don’t see it, just type “Can I speak to a human?” and you’ll be connected to a real person from the Emirates customer service team.

Can I email Emirates?

Yes. Although Emirates airline doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail – see the table below.

Among a few email addresses published by Emirates on their “Contact us” page are security@emirates.com (to report security or privacy issues), abuse@emirates.com (to report a suspicious email claiming to be from Emirates), and SkywardsMemberVerification@emirates.com (to report a problem with access to Emirates Skywards member pages).

Instead of providing a general e-mail address, Emirates allows its customers to send an e-mail to its support team using a web form. In fact, there are almost 20 (!) specialized web forms, each for a particular category of a request. The most useful are:

[ss_click_to_tweet tweet=”Although Emirates doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. ” content=”Although Emirates doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. ” style=”default”]

Save time: contact Emirates via social media

The quickest way to change your booking is on Emirates Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting Emirates call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media.

To contact Emirates on Twitter, visit their Twitter account, then click the envelope icon to send a direct message.

To contact Emirates on Facebook, visit their Facebook Page, then look for the Send Message button – it opens Facebook Messenger window, where you can chat with Emirates customer care staff.

Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.

Direct messages (DM) sent to Emirates social media channels are usually answered promptly – if you are experiencing long waiting times when calling Emirates, try to contact the airline directly on Twitter or Facebook.

If you fly Emirates in the next 48-72 hours, then reaching to Emirates call centre is still the best choice. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message.

Frequent flyers: how to contact Emirates Skywards?

Emirates Skywards members can enjoy dedicated customer support, with shorter waiting times than other customers. There are no dedicated phone numbers for frequent flyers though – simply call Emirates at one of the general contact numbers and then select the Skywards option at the beginning of your call.  You’ll get promptly connected with the Skywards customer care team.

So, if you’re a Blue, Silver, Gold, or Platinum member and calling regarding your Skywards miles from Australia, use +611300303777 number, from Malaysia +60362074999, from Singapore +6566221770, from USA+18007773999, etc. The main phone number +971600555555 is located in Dubai (UAE), but we advise you to call the phone number that serves customers from your country.


Emirates live chat serves as an alternative way to contact Skywards support staff. You just need to be logged into your Skywards account before opening a chat session, so the system can recognize you as a frequent flyer. The live chat virtual assistants or the person from the Skywards support team will provide you then with more personalized assistance.


Emirates Skywards Phone Numbers
CountrySkywards Phone Number
Skywards Australia+611300303777
Skywards France+33157324999
Skywards Germany+4969945192000
Skywards Hong Kong+85230713019
Skywards India+919167003333
Skywards Indonesia+622129345555
Skywards Japan+81367434567
Skywards Malaysia+60362074999
Skywards New Zealand+64508364728
Skywards Singapore+6566221770
Skywards Saudi Arabia+9668008500022
Skywards South Korea+82220228400
Skywards Switzerland+41844111555
Skywards Taiwan+886277450420
Skywards Thailand+6627873387
Skywards UAE+971600555555
Skywards UK+443448002777
Skywards US+18007773999

Emirates ticketing offices: get help from an agent

Find below the list of Emirates offices around the world, including the addresses and phone numbers of Emirates ticketing agents. You can reach your Emirates agency for inquiries, flight ticket bookings, reservation changes, and refunds, or just to give feedback. For the complete list of offices visit the Emirates website.

Emirates Offices and Agents
CityEmirates Office Address
Australia, Melbourne
Emirates Melbourne Airport Office,
Melbourne Airport,
VIC 3045,

Google maps
Germany, Frankfurt
Emirates Frankfurt Airport Office,
Departure Hall E,
Terminal 2,
Frankfurt Airport,

Google maps
Indonesia, Bali
Emirates Bali Ticketing Office,
I Gusti Ngurah Rai International,
Lobby International Departure Terminal,
Tuban 80362 Bali,

Google maps
Indonesia, Jakarta
Emirates Jakarta Ticket Office,
Pacific Century Place Building,
Level 17,
Jendral Sudirman,
Kav 52-53 SCBD,
12190 South Jakarta,

Google maps
Malaysia, Kuala Lumpur
Emirates Kuala Lumpur Ticket Office,
168 Jalan Bukit Bintang,
Lot 9.03.01, Level 9,
Pavilion Office Retail Block,
55100 Kuala Lumpur,

Google maps
Emirates Singapore Ticket Office,
20 Anson Road,
#12-01 Twenty Anson,
79912 Singapore

Google maps
Thailand, Bangkok
Emirates Bangkok Ticket Office,
B.B.Building 2/F,
54 Asoke Road,
10110 Bangkok,

Google maps
UAE, Dubai
Emirates Dubai Office,
Departure Area,
Entrance 1, Terminal 3,
Dubai International Airport,
United Arab Emirates

Google maps
UK, Heathrow
Emirates London Airport Office,
Zone F,
Terminal 3 Departures,
London Heathrow Airport,
United Kingdom

Google maps
US, Houston
Emirates Houston Airport Office,
3700 North Terminal Road,
George Bush Intercontinental Airport,
Terminal D,
TX.77032 Houston,
United States

Google maps
US, JFK Airport
Emirates New York Airport Office,
Terminal 4,
John F. Kennedy International Airport ,
NY11430 New York,
United States

Google maps
Emirates airlines head office headquarters dubai
Emirates headquarters in Dubai, UAE

Emirates helpline FAQ

Q: Where is Emirates head office?

A: The head office (Emirates Group Headquarters) is located opposite to Dubai International Airport Terminal 3, in Garhoud Area in Dubai, United Arab Emirates.

Q: Does Emirates provide toll-free, 1-800 phone number?

A: Yes, 1-800 toll-free number is available for customers who need to contact Emirates customer care in US or Canada: 1-8007773999. The cost of the call will be covered by Emirates. Please note that toll-free calls should be made from a landline. It may cost extra, or the number may be unavailable if called from a mobile phone.

Q: Can I contact Emirates helpline by SMS?

A: No. Currently, Emirates airline uses SMS service only for flight status alerts and for login security measures (to send a one-time passcode during a second-level authentication).

Q: Does Emirates customer service provides a WhatsApp number?

A: No. The airlines's customer support cannot be reached on WhatsApp at the moment.

Q: Can I buy Emirates flight ticket over the phone?

A: The best way to book an Emirates flight is by using its website. If you need to book a flight over the phone though, you may contact one of the Emirates ticketing offices.

Q: Do I need to call emirates customer service to change tickets?

A: No. To make changes to your flight ticket, you just need to visit the Manage Booking page on the Emirates website. After login, enter your booking code to view your flight details and make date changes, departure times, or upgrade the cabin class.

Q: Can I cancel my Emirates flight and get a refund in cash?

A: No. Instead of a cash refund, Emirates offers an extended validity of your ticket (up to 24 months from the date of the original booking). You can cancel your ticket using the Emirates website, and then just call the airline contact centre when you're ready to book again.

User Review
3 (2 votes)

Emirates review

Being the biggest airline in the world and the national carrier of the emirate of Dubai (United Arab Emirates), Emirates had more than enough time to gain their customer’s trust. It provides a wide choice of customer service channels with a response time that is more than satisfactory. The Manage Your Booking page on their website offers good flexibility for customers wishing to change their travel plans, and in case of more complex problems, Emirates can be contacted via phone, email, webchat, or social media. A wide network of regional branches around the world caters to customers from 50+ countries, including Australia, Hong Kong, Malaysia, New Zealand, Singapore, UK, and United States.

If you’re looking for an all-around good airline, with plenty of customer support channels, Emirates is always a good choice.