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Emirates Airlines Customer Service. Phone Contact Numbers, 24 Hours Call Centers, Live Chat, and Offices.

Undoubtedly, Emirates is one of the most reliable airlines in the world. Its customer service is top-notch: 24 hours phone support, online chat, email, frequent flyer hotline, and booking offices are responsive most of the time. However, there may be times when things go south and busy call centers don't answer your calls.Learn about alternative ways to contact Emirates Support to get help fast and solve your problem – not only in UAE but also when trying to reach the airline from overseas.

Written by Maksim Koval
Updated on 24 December 2023

How to contact Emirates?

Before contacting the Emirates airline you should first try to check your flight status or amend your booking on the Manage Your Booking page.

In the second step, visit Emirates info hub, to find out about the current airline network situation, requirements at your destination, and ticket options available at the moment for passengers. Also, read the latest travel updatesFAQs, and check the airline’s Twitter posts – most likely, you will find answers to your questions there. If you need to cancel your trip and would like to get a refund, you may be able to do it without contacting Customer Service, just by filling out the Request a Refund form.

Passengers whose flights have been affected by delays or cancellations and need CS assistance may use the main Emirates Customer Service number +971600555555 (Dubai, UAE) or one of the regional call centers’ phone numbers listed later in this article. Please note that there may be longer wait times when the number of passengers affected is larger than usual.

Emirates Customer Support Channels
Call centersGeneral inquiries, flight booking, refunds, flight changes, cancellations, etc. The main call center is located in Dubai (UAE). Find the call center phone number near you.
Live chatEmirates online chat use chatbots ("virtual assistants") to provide automated answers to popular questions. Live chat consultants are available for more complex problems.
Flight informationFlight status (arrivals, departures, delays) can be checked online. SMS/email/mobile app alerts are available.
Phone numbersHelplines to call Emirates branch in your country.
Regional officesEmirates local offices near you for flight ticket bookings, reservation changes, refunds, etc
Email addressTo reach Emirates by email.
Email formTo reach Emirates through web form.
Social mediaContact Twitter and Facebook for non-urgent enquiries.
Skywards contactsDedicated contacts for the Emirates frequent flyer program.
Mobile appFlight search, booking, flight status, alerts, and more.
SMSUsed for (1) Flight status alerts, (2) Emirates Skywards security measures, to send a one-time passcode during a second-level authentication.
Help pagesTo find help with reservations, refunds, flight changes, etc.
Health informationHealth tests, and vaccinations-related information.
Flexible ticketsYour ticket options - refunds, cancellations, travel vouchers.
FAQsFind answers to your questions about Emirates products, services, etc.
Baggage contactIf your baggage has been delayed or damaged.
Refund requestTo request a refund for Emirates flights or additional services.
Complaint formIf you'd like to file a complaint
OfficesGeneral inquiries, flight booking, refunds, flight changes, cancellations,

Best times to call Emirates

Emirates call centre wait times can be frustratingly long. To decrease lengthy periods on hold, try to call the airline at off-peak times during the middle of the week. Emirates’ experienced customers have suggested that the best time to call is in the early morning (4 am – 7 am). Also, late hours on weekends can increase the chance for your call to be answered promptly.