Emirates Airlines Customer Service. Phone Contact Numbers, 24 Hours Call Centers, Live Chat, and Offices.

Find below a complete list of Emirates contact numbers for its international customer service. The main CS call center is located in Dubai (United Arab Emirates), but it’s always the best choice to call the airline branch in your country.

Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Emirates phone numbers when you are overseas.

The up-to-date list of Emirates phone numbers for its customer service around the world, by region, city/airport.

Please note that only some of those contact numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Emirates helpline when you are overseas.

Emirates has been working on its live chat support channel for some time already. It’s still not a fully mature product, but it already may serve as an alternative way to get help from the airline.

How does the Emirates live chat work then? Online chat uses chatbots (so-called “virtual assistants”) to provide automated answers to popular questions. The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on the Emirates website. Unfortunately, the bots are not multi-lingual, and can only have a simple conversation in English. The automated web chat is great if you don’t demand too much from a bot – it can help you to re‑book your ticket, add extra services to your flight (a meal, a better seat, etc), or inform you about the current status of an upcoming flight.  Click here to start an online chat with Emirates.

For more complex problems live chat consultants are available. Although Emirates promises to put you in touch with a human consultant when the bot fails to solve your problem, in reality it depends on the level of congestion on Emirates support channels at the moment. It may be a while until you get help from a person, so be patient.

Yes. Although Emirates airline doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail – see the table below.

Among a few email addresses published by Emirates on their “Contact us” page are security@emirates.com (to report security or privacy issues), abuse@emirates.com (to report a suspicious email claiming to be from Emirates), and SkywardsMemberVerification@emirates.com (to report a problem with access to Emirates Skywards member pages).

Although Emirates doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail.

The quickest way to change your booking is on Emirates Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting Emirates call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media.

To contact Emirates on Twitter, visit their Twitter account, then click the envelope icon to send a direct message.

To contact Emirates on Facebook, visit their Facebook Page, then look for the Send Message button – it opens Facebook Messenger window, where you can chat with Emirates customer care staff.

Direct messages (DM) sent to Emirates social media channels are usually answered promptly – if you are experiencing long waiting times when calling Emirates, try to contact the airline directly on Twitter or Facebook.

Emirates Skywards members can enjoy dedicated customer support, with shorter waiting times than other customers. There are no dedicated phone numbers for frequent flyers though – simply call Emirates at one of the general contact numbers and then select the Skywards option at the beginning of your call.  You’ll get promptly connected with the Skywards customer care team.

So, if you’re a Blue, Silver, Gold, or Platinum member and calling regarding your Skywards miles from Australia, use +611300303777 number, from Malaysia +60362074999, from Singapore +6566221770, from USA+18007773999, etc. The main phone number +971600555555 is located in Dubai (UAE), but we advise you to call the phone number that serves customers from your country.

Emirates live chat serves as an alternative way to contact Skywards support staff. You just need to be logged into your Skywards account before opening a chat session, so the system can recognize you as a frequent flyer. The live chat virtual assistants or the person from the Skywards support team will provide you then with more personalized assistance.

Find below the list of Emirates offices around the world, including the addresses and phone numbers of Emirates ticketing agents. You can reach your Emirates agency for inquiries, flight ticket bookings, reservation changes, and refunds, or just to give feedback. For the complete list of offices visit the Emirates website.

Q: Where is Emirates head office?

A: The head office (Emirates Group Headquarters) is located opposite to Dubai International Airport Terminal 3, in Garhoud Area in Dubai, United Arab Emirates.

Q: Does Emirates provide toll-free, 1-800 phone number?

A: Yes, 1-800 toll-free number is available for customers who need to contact Emirates customer care in US or Canada: 1-8007773999. The cost of the call will be covered by Emirates. Please note that toll-free calls should be made from a landline. It may cost extra, or the number may be unavailable if called from a mobile phone.

Q: Can I contact Emirates helpline by SMS?

A: No. Currently, Emirates airline uses SMS service only for flight status alerts and for login security measures (to send a one-time passcode during a second-level authentication).

Q: Does Emirates customer service provides a WhatsApp number?

A: No. The airlines's customer support cannot be reached on WhatsApp at the moment.

Q: Can I buy Emirates flight ticket over the phone?

A: The best way to book an Emirates flight is by using its website. If you need to book a flight over the phone though, you may contact one of the Emirates ticketing offices.

Q: Do I need to call emirates customer service to change tickets?

A: No. To make changes to your flight ticket, you just need to visit the Manage Booking page on the Emirates website. After login, enter your booking code to view your flight details and make date changes, departure times, or upgrade the cabin class.

Q: Can I cancel my Emirates flight and get a refund in cash?

A: No. Instead of a cash refund, Emirates offers an extended validity of your ticket (up to 24 months from the date of the original booking). You can cancel your ticket using the Emirates website, and then just call the airline contact centre when you're ready to book again.