Emirates Airlines Customer Service. Phone Contact Numbers, 24 Hours Call Centers, Live Chat, and Offices.

Depending on the nature of your inquiry, you may get help from Emirates in one of the following ways:

Find below a complete list of Emirates contact numbers for its international customer service. The main CS call center is located in Dubai (United Arab Emirates), but it’s always the best choice to call the airline branch in your country.

Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Emirates phone numbers when you are overseas.

The up-to-date list of Emirates phone numbers for its customer service around the world, by region, city/airport.

Please note that only some of those contact numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Emirates helpline when you are overseas.

Emirates has been working on its live chat support channel for some time already. It’s still not a fully mature product, but it already may serve as an alternative way to get help from the airline.

How does the Emirates live chat work then? Online chat uses chatbots (so-called “virtual assistants”) to provide automated answers to popular questions. The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on the Emirates website. Unfortunately, the bots are not multi-lingual, and can only have a simple conversation in English. The automated web chat is great if you don’t demand too much from a bot – it can help you to re‑book your ticket, add extra services to your flight (a meal, a better seat, etc), or inform you about the current status of an upcoming flight.  Click here to start an online chat with Emirates.

For more complex problems live chat consultants are available. Although Emirates promises to put you in touch with a human consultant when the bot fails to solve your problem, in reality it depends on the level of congestion on Emirates support channels at the moment. It may be a while until you get help from a person, so be patient.

Yes. Although Emirates airline doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail – see the table below.

Among a few email addresses published by Emirates on their “Contact us” page are security@emirates.com (to report security or privacy issues), abuse@emirates.com (to report a suspicious email claiming to be from Emirates), and SkywardsMemberVerification@emirates.com (to report a problem with access to Emirates Skywards member pages).

[ss_click_to_tweet tweet=”Although Emirates doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. ” content=”Although Emirates doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. ” style=”default”]

The quickest way to change your booking is on Emirates Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting Emirates call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media.

To contact Emirates on Twitter, visit their Twitter account, then click the envelope icon to send a direct message.

To contact Emirates on Facebook, visit their Facebook Page, then look for the Send Message button – it opens Facebook Messenger window, where you can chat with Emirates customer care staff.

Direct messages (DM) sent to Emirates social media channels are usually answered promptly – if you are experiencing long waiting times when calling Emirates, try to contact the airline directly on Twitter or Facebook.

Emirates Skywards members can enjoy dedicated customer support, with shorter waiting times than other customers. There are no dedicated phone numbers for frequent flyers though – simply call Emirates at one of the general contact numbers and then select the Skywards option at the beginning of your call.  You’ll get promptly connected with the Skywards customer care team.

So, if you’re a Blue, Silver, Gold, or Platinum member and calling regarding your Skywards miles from Australia, use +611300303777 number, from Malaysia +60362074999, from Singapore +6566221770, from USA+18007773999, etc. The main phone number +971600555555 is located in Dubai (UAE), but we advise you to call the phone number that serves customers from your country.

Emirates live chat serves as an alternative way to contact Skywards support staff. You just need to be logged into your Skywards account before opening a chat session, so the system can recognize you as a frequent flyer. The live chat virtual assistants or the person from the Skywards support team will provide you then with more personalized assistance.

Find below the list of Emirates offices around the world, including the addresses and phone numbers of Emirates ticketing agents. You can reach your Emirates agency for inquiries, flight ticket bookings, reservation changes, and refunds, or just to give feedback. For the complete list of offices visit the Emirates website.