Contact your local AirAsia agent or official sales office. Addresses of sales and ticketing offices in Asia: Malaysia, Indonesia, Singapore, Australia, Hong Kong, India, Thailand, Philippines, and more.
62 Nguyen Cu Trinh,
Pham Ngu Lao Ward,
Ho Chi Minh City,
Australia: AirAsia offices
AirAsia doesn’t have any official sales offices in Australia. The fastest way to get help is to use their Live Chat, or contact the airlines through other Customer Service channels.
Some Australian airports have AirAsia check-in counters, open 3 hours prior the departure:
Perth International Airport, Australia – check-in counter at Terminal 1
Sydney Kingsford Smith International Airport, Australia – check-in counter at Terminal 1
Melbourne, Australia – check-in counter at Avalon Airport
Gold Coast, Australia – check-in counter at Coolangatta Airport (international departures hall)
Darwin International Airport, Australia – check-in counter at international departures hall
Please not that check-in counter staff can only give you some basic information, help you with checking in your flight and baggage, and provide you the boarding pass. For any other issues you need to contact AirAsia Customer Service.
Malaysia: AirAsia sales offices
AirAsia Customer Service KLIA
Kuala Lumpur, Malaysia
Main Terminal Building
Level 5, Departure Hall
With tens of branded offices throughout the Asia Pacific region, AirAsia is well prepared for customers who prefer a walk-in to book their flight tickets or to enquire for information. The wide availability of offices in nearly every airline’s destination city and nearly every airport served, makes AirAsia a good choice for passengers with special needs, large groups of travelers or just anyone who prefers to talk with the airline’s staff directly.