Contact your local AirAsia agent or official sales office. Addresses of ticketing/booking offices in Asia Pacific: Malaysia, Indonesia, Australia, Hong Kong, India, Philippines, Singapore, Thailand, Vietnam, and more.
A sales/ticketing/booking office is a part of AirAsia distribution network which is responsible for flight ticket sales and additional service sales within a specific geographical area. You can contact them to buy a ticket or extra baggage, but they may not be able to help you with problems related to your flight. In case of flight delays, last-minute cancelations, date changes, refunds, etc you should contact AirAsia Support directly.
Generally, it depends on the type of promotion. Certain short-term promotions, flash sales, or online promotions targeted at BIG Members may not be available at AirAsia sales offices. We recommend looking for promotions on AirAsia Promo Radar, then check for availability at your nearest sales office.
62 Nguyen Cu Trinh,
Pham Ngu Lao Ward,
Ho Chi Minh City,
Australia: AirAsia offices
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AirAsia doesn’t have any official sales offices in Australia. The fastest way to get help is to use their Live Chat, or contact the airlines through other Customer Service Channels.
Some Australian airports have AirAsia check-in counters, open 3 hours prior to departure:
Perth International Airport, Australia – check-in counter at Terminal 1
Sydney Kingsford Smith International Airport, Australia – check-in counter at Terminal 1
Melbourne, Australia – check-in counter at Avalon Airport
Gold Coast, Australia – check-in counter at Coolangatta Airport (international departures hall)
Darwin International Airport, Australia – check-in counter at the international departures hall
Please note that check-in counter staff can only give you some basic information, help you with checking in your flight and baggage, and provide you the boarding pass. For any other issues you need to contact AirAsia Helpline.
Malaysia: AirAsia sales offices
AirAsia Customer Service KLIA
Kuala Lumpur, Malaysia
Main Terminal Building
Level 5, Departure Hall
AirAsia RedQ is located near KLIA2 Airport in Kuala Lumpur, Malaysia
AirAsia Offices Rating
Number of offices
With tens of branded offices throughout the Asia Pacific region, AirAsia is well prepared for customers who prefer a walk-in to book their flight tickets or to enquire for information. The wide availability of offices in nearly every airline’s destination city and nearly every airport served, makes AirAsia a good choice for passengers with special needs, large groups of travelers or just anyone who prefers to talk with the airline’s staff directly.