Up-to-Date (2025) List of AirAsia Offices
Contact your local AirAsia agent or official sales office. Addresses of ticketing/booking offices in Asia Pacific: Malaysia, Indonesia, Australia, Hong Kong, India, Philippines, Singapore, Thailand, Vietnam, and more.
40-80% off (!)
your next AirAsia flight
Curated SuperDeals to popular destinations. When the prices drop, you'll know:
One quality email per week – no spam.
AirAsia main sales offices
Here’s the list of main AirAsia offices around the world:
| City | Address | Phone Number |
|---|---|---|
| Bali | Sun Boutique Hotel, JL.Sunset Road No.23, Kuta, Badung, Bali, Denpasar, Indonesia | +0361 767465 |
| Beijing | Chaowai Soho, Room 0163A, Block C, Chaowai Soho, Chaowai Street, Chaoyang District, Beijing, China | +8610 59005707, +8610 59005706 |
| Chennai | 123/124, Ispahani Centre, Nungambakkam High Road, Nungambakkam, Chennai 600 034, Tamil Nadu, India | +91 044-4857 4505, +91 044-48574506 |
| Hong Kong | 174A, Peninsula Centre, 67 Mody Road, Eat Tsim sha Tsui, Kowloon, Hong Kong | +852 28966309, +852 27218328 |
| Kuala Lumpur | AirAsia Berhard RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (klia2), 64000 KLIA, Selangor, Malaysia | +60 3-8660 4333 |
| Mandalay | Chan Aye Thazan Township, 73rd Street, Township Street, Mandalay, Myanmar | +959 761252525, +9591252525 |
| Phnom Penh | Phnom Penh International Airport, National Road No.4, Kakab Commune, Posenchay District, Phnom Penh, Cambodia | +855 81 777 988 |
| Selangor | AirAsia Berhard RedQ, Jalan Pekeliling 5, Lapangan Terbang, Antarabangsa Kuala, Lumpur (KLIA2), 64000 KLIA, Selangor, Malaysia | +60 3-8660 4333 |
| Singapore | Changi Airport, 80 Airport Blvd ROW 9, Passenger Terminal 1, Singapore 819642 | +65 6542 1248 |
| Vietnam | 62 Nguyen Cu Trinh, Pham Ngu Lao Ward, District 1, Ho Chi Minh City, Vietnam | +84 2838388678, +84 2838388679 |
Australia: AirAsia offices
AirAsia doesn’t have any official sales offices in Australia. The fastest way to get help is to use their Live Chat, or contact the airlines through other Customer Service Channels.
Some Australian airports have AirAsia check-in counters, open 3 hours prior to departure:
- Perth International Airport, Australia – check-in counter at Terminal 1
- Sydney Kingsford Smith International Airport, Australia – check-in counter at Terminal 1
- Melbourne, Australia – check-in counter at Avalon Airport
- Gold Coast, Australia – check-in counter at Coolangatta Airport (international departures hall)
- Darwin International Airport, Australia – check-in counter at the international departures hall
Please note that check-in counter staff can only give you some basic information, help you with checking in your flight and baggage, and provide you the boarding pass. For any other issues you need to contact AirAsia Helpline.
Not happy with flight prices to ? Get deal alerts to save 40% — 80% on every flight (free)
We are searching 24/7 for the best deals to popular destinations in the Asia Pacific. Get our weekly deal alerts straight to your inbox, and start your vacation with an affordable flight!
- Every deal is 40% to 80% cheaper than the regular fare
- Departure airports in North America, Europe, Asia, and Australasia
- Including business class seats at the economy prices
- Ready to book on airline websites
Join 110,000+ savvy travelers:
Malaysia: AirAsia sales offices
AirAsia Customer Service KLIA
Kuala Lumpur, Malaysia
Address:
KLIA Airport
Main Terminal Building
Level 5, Departure Hall
Kuala Lumpur
Malaysia
AirAsia Customer Service KLIA2
Malaysia, Kuala Lumpur
Address:
AirAsia Customer Service KLIA2
Main Terminal Building
Level 3, Departure Hall
Kuala Lumpur
Malaysia
Kuala Lumpur Sentral
AirAsia ticketing office KL
Address:
Lot 4, Level 2, Stesen Sentral
50470 Kuala Lumpur
Malaysia
Open: 9am – 9pm daily
Kuala Lumpur
AirAsia sales office KL
Address:
Podium Block Plaza Berjaya
G027B, Ground Floor
No.12, Jalan Imb
55100 Kuala Lumpur
Malaysia
Open: 9am – 7pm daily
Penang Airport
AirAsia office
Address:
Penang International Airport
Lot 8, Departure Concourse
11900 Bayan Lepas, Pulau Pinang
Malaysia
Kuching
AirAsia sales office
Address:
Kuching International Airport
Lot L1L C15, Ground Floor, Arrival Level
93250 Kuching
Sarawak, Malaysia
Kuching, Sarawak Plaza
AirAsia sales office
Address:
Sarawak Plaza, Ground Floor
Unit RUG10 & RUG11
Jalan Tuanku Abdul Rahman
93100 Kuching
Malaysia
Open: 9.30am – 6.30pm daily
AirAsia KLIA2 Contact
Address:
Lapangan Terbang Antarabangsa Kuala Lumpur
LCCT KL
KLIA 2
KLIA2 Arrival Lane
64000 Sepang, Selangor
Malaysia
Contact number: +60 3-8778 5458
Tawau, Sabah
AirAsia sales office
Address:
Tawau Airport Building
FL 4, 1st Floor
Jalan Apas–Balun
91100 Tawau, Sabah
Malaysia
Tawau, Sabah
AirAsia ticketing office
Address:
Istana Monaco Hotel
TB228, Lot 5 Ground Floor
Jalan Bunga, Fajar Complex
91000 Tawau, Sabah
Malaysia
Open: 8.30am – 5.30pm, Mon–Fri
8.30am – 3pm, Sat
Ipoh
AirAsia sales office
Address:
A15 Jalan Dato Tahwil Azhar
30300 Ipoh, Perak
Malaysia
Open: 9.30am – 6.30, Mon–Fri
9.30am – 4.30 Sat
Sibu Airport
AirAsia sales office
Address:
Sibu Airport
Lot GFL01, Departure Area
Level 1 Landslide
96007 Sibu, Sarawak
Malaysia
Open: 7am – 8pm daily
Kota Kinabalu Airport
AirAsia ticketing office
Address:
Kota Kinabalu International Airport
Level 2 (Domestic Departure Hall Entrance), Terminal 1
Jalan Petagas Kota Kinabalu,
88100 Kota Kinabalu, Sabah
Malaysia
Kota Kinabalu
AirAsia sales office
Address:
Wisma Sabah
Lot G24, Ground Floor
Jalan Tun Razak
88000 Kota Kinabalu, Sabah
Malaysia
Open: 8.30am – 5.30am, Mon–Fri
8.30 – 3am, Sat
For the up to date list of AirAsia offices in Malaysia please download the PDF.
Looking for AirAsia Customer Service?
AirAsia offices are not a replacement for the airline’s call center. If you need assistance with your flight booking, contact one of AirAsia Customer Service channels:
Brunei: AirAsia sales office
Brunei Airport
AirAsia sales office
Address:
Brunei International Airport
Office No. 3, Departure Hall
Bandar Seri Begawan BS2513
Brunei Darussalam
Cambodia: AirAsia sales office
Siem Reap,
AirAsia sales office
Address:
No. C1, Street Central Market
Mondul 1 Village Sangkat Svay
Dangkum, Siem Reap City
Cambodia
Phone numbers: (+855) 63 968 869
Open: 8.30am – 10pm, Monday –Friday
Phnom Penh Airport
AirAsia sales office
Address:
Phnom Penh International Airport,
National Road No.4, Kakab Commune
Posenchay District, Phnom Penh
Cambodia
Phone numbers: (+855) 81 777 988
Open: 8am – 6pm, Monday – Friday
Japan AirAsia sales office
Tokyo
AirAsia sales office
Address:
Shinjuku Westcourt 5F
7–2–11 Nishishinjuku, Shinjuku–ku
Tokyo 160–0023
Japan
Open: 9.30-6pm, Monday – Saturday
Singapore: AirAsia sales office
Singapore, Airport
AirAsia sales and booking office
Address:
Singapore Changi Airport
Terminal 4
Row 4, Departure Level 2
Singapore
Singapore, Changi Airport
Thai AirAsia sales office
Address:
80 Airport Blvd ROW 9
Passenger Terminal 1
Changi Airport
Singapore 819642
Phone number: +65 6542 1248
AirAsia Flights Center
How cheap can you fly with AirAsia on your next trip?
Indonesia: AirAsia sales offices
Bali, Denpasar Airport
AirAsia sales office
Address:
Ngurah Rai International Airport
Domestic Terminal, Departure Hall
Jl. Raya Denpasar 80361
Bali, Denpasar
Indonesia
Bali, Kuta
AirAsia sales office
Sun Boutique Hotel
JL.Sunset Road No.23
Kuta, Badung, Bali, Denpasar
Indonesia
Phone number: (+0361) 767465
Open: 8am – 8pm, daily
Jakarta, Airport
AirAsia booking office
Address:
Soekarno Hatta International Airport
Terminal 2 E, Departure Hall
Customer Service Center
Jakarta, Indonesia
Jakarta
AirAsia sales office
Address:
Sarinah Plaza Jl. M.H Thamrim
No. 11 LG Jakarta Pusat
Indonesia
Open: 9am – 8pm, daily
Yogyakarta, Airport
AirAsia sales office
Address:
Adisutjipto International Airport
Terminal B, Departure
Jl. Raya Solo KM 9
Kota Yogyakarta 55282
Daerah Istimewa Yogyakarta
Indonesia
Surabaya
AirAsia sales office
Address:
Pakuwon Trade Centre Supermall
ABC Vacation
LG Floor A6-01 / A6-50
JL. Puncak Indah Lontar 2 Surabaya
Indonesia
Open: 10am – 9.30pm, daily
Surabaya, Airport
AirAsia sales office
Address:
Juanda International Airport
Terminal 2
Jalan Ir H Juanda
Surabaya, Jawa Timur 61253
Indonesia
Bandung
AirAsia sales office
Address:
Grand Serela Hotel
Jl. L.L.R.E. Martadinata (Jl. Riau)
No. 56 Kota Bandung
Jawa barat 40271
Indonesia
Open: 9am – 6pm, Monday – Saturday
Lombok, Airport
AirAsia sales office
Address:
Lombok International Airport Praya
Departure Area, JLobby
Lombok
Nusa Tenggara Barat
Indonesia
Medan Airport
AirAsia sales office
Address:
Kualanamu International Airport
Customer Service Lounge Arrival Terminal
Deli Serdang, Medan
Indonesia
Medan
AirAsia sales office
Address:
Garuda Plaza Hotel Lobby Level
Jl. Sisingamanga Raja No.18
Medan, Sumatera Utara 20213
Indonesia
Open: 8am – 8pm, daily
Medan
AirAsia sales office
Address:
Berjaya Holidays
Jl. Asia No. 548 P
Medan
Indonesia
Makassar Airport
AirAsia sales office
Address:
Sultan Hasanudin International Airport
Departure hall
Jalan Raya Airport No.1
Makassar, Sulawesi Selatan
Indonesia
For the up to date list of AirAsia offices in Indonesia please download the PDF.
How to Get Help on Live Chat?
Learn a few useful tips about AirAsia live chat:
Hong Kong: AirAsia sales offices
Hong Kong
AirAsia sales office
Address:
174A, Peninsula Centre
67 Mody Road, Eat Tsim sha Tsui
Kowloon, Hong Kong
Phone numbers: (+852) 28966309, (+852) 27218328
Open: 10am – 7.30, Monday – Friday
India: AirAsia sales offices
Chennai
AirAsia sales office
Address:
123/124, Ispahani Centre
Nungambakkam High Road
Nungambakkam, Chennai 600 034
Tamil Nadu, India
Phone numbers: (+91) 044-4857 4505 / (+91) 044-48574506
Open: 9.30am – 6pm, Monday – Friday
9.30am – 1.30, Saturday
Kochi
AirAsia sales office
Address:
Pulinadu Building
XXVII/2605, Ground Floor Pulinadu Building
Altantis, M.G.Road
Kochi 682015, India
Phone numbers: (+0484) 4047070, (+0484) 235960
Open: 9.30am – 6pm, Monday – Friday
9.30 – 1.30, Saturday
Delhi
AirAsia sales office
Address:
Road Chattarpur Enclave
Track Holidays Pvt. Ltd.
D–85, 1st Floor, 100 Ft. Road
Chattarpur Enclave
New Delhi, India
Phone numbers: (+91) 9999123478 / (+91) 9999123479
Open: 9.30am – 6pm, Monday – Friday
9.30am – 1.30pm, Saturday
For the up to date list of AirAsia offices in India please download the PDF.
Questions about check-in process?
Read our in-depth guide to AirAsia check-in:
China: AirAsia sales offices
Beijing
AirAsia sales office
Address:
Chaowai Soho
Room 0163A, Block C, Chaowai Soho
Chaowai Street, Chaoyang District
Beijing, China
Phone numbers: (+8610) 59005707, (+8610) 59005706
Open: 9am – 8pm, Monday – Friday
10am – 6pm, Saturday & Sunday
Hangzhou
AirAsia sales office
Address:
Hangzhou Xiaoshan International Airport
Room 404 A, Departure Level
Xiaoshan District
China
For the up to date list of AirAsia offices in China please download the PDF.
Philippines: AirAsia sales offices
Cebu
AirAsia sales office
Address:
Elizabeth Mall
L3, Service Lane,
N.Bacalso Avenue Corner Leon Kilat Street
6000 Cebu City
Philippines
Open: 9am – 8pm, Monday – Friday
Cebu, Airport
AirAsia sales office
Address:
Mactan–Cebu International Airport
West Wing Domestic Area
Pusok, Lapu Lapu City
Cebu, Philippines
Open: 5am – 9pm, Monday – Friday
Makati
AirAsia sales office
Address:
Colonnade Residences Condominium
G/F Colonnade Residences Condominium
132 C. Palanca, Jr St Legaspi Village
Makati City
Philippines
Open: 9am – 6pm, Monday – Friday
9am – 4pm, Saturday
Puerto Princesa, Airport
AirAsia sales office
Address:
Bgy Bancao-Bancao Airport
Airport Compound
Puerto Princesa City
Philippines
Open: 7am – 6pm, Monday – Friday
8am – 4.30pm, Saturday and Sunday
Puerto Princesa, Airport
AirAsia sales office
Address:
Airport Compound BGYM San Miguel
Puerto Princesa City 5300
Philippines
Open: 8am – 5pm, Monday – Friday
Cebu, Airport
AirAsia ticketing office
Address:
Mactan–Cebu International Airport
Pre–Domestic Departure Area
Cebu, Philippines
Open: 5am – 9pm, Monday – Friday
Manila
AirAsia ticketing office
Address:
Manila, St. Malate
576 San Andres St. Malate
Manila
Philippines
Manila
AirAsia ticketing office
Address:
Metro Manila, Old Terminal
Domestic Rd. Brgy. 191
Pasay, Metro Manila
Philippines
Davao
AirAsia sales office
Address:
2/F Victoria Plaza
JP Laurel Ave., Brgy. 20–B
Davao City
Philippines
Open: 10am – 7pm, Monday – Friday
Davao, Airport
AirAsia sales office
Address:
Francisco Bangoy International Airport
Buhangin, Davao City
Philippines
Open: 10am – 7pm, Monday – Friday
Davao, Airport
AirAsia sales office
Address:
Francisco Bangoy International Airport
Ground Floor, Passenger Terminal Bldg.
Davao Int’l Airport, Sasa
Davao City
Philippines
Open: 5am – 7pm, Monday – Friday
For the up to date list of AirAsia offices in Philippines please download the PDF.
Sri lanka: AirAsia sales offices
Colombo
AirAsia sales office
Address:
Mack Air (PVT) Ltd.
No. 11, York Street
Colombo
Sri Lanka
Phone number: 07667 77 420
Email: airasia@keells.com
Thailand: AirAsia sales offices
Bangkok Suvarnabhumi Airport
AirAsia ticket office
Address:
Suvarnabhumi International Airport,
6th Floor Room No.TW6-037
No.999, Moo 1, Bangplee
Samutprakarn 10540
Bangkok, Thailand
Bangkok Don Mueang Airport
AirAsia ticket office
Address:
Don Mueang International Airport
Terminal 1
Room No. 3307, 3rd Floor
222 Vibhavadi Rangsit Rd.
Don Mueang District
Bangkok 10210, Thailand
Bangkok
AirAsia ticket office
Address:
Tesco Lotus Prachachuen
829 Pracharat Sai 2 Rd.
Bang Sue
Bangkok, Thailand
Open: 10am – 8.30pm
Bangkok
AirAsia ticket office
Address:
Tesco Lotus Sukhumvit 50, 1st Floor
1710, Sukhumvit Rd., Klong Toey
Bangkok 10110
Thailand
Open: 10am – 8.30pm
Bangkok
AirAsia ticket office
Address:
127 Tanow Road
Bovornivet
Phra Nakorn, BKK 10200
Bangkok, Thailand
Open: 10am – 8.30pm
Phuket
AirAsia ticket office
Address:
Tesco Lotus Phuket 2nd Floor
104 Chalermprakiat Rd., Rasada
Mueang, Phuket 83000
Thailand
Open: 10am – 8.30pm
Phuket Airport
AirAsia sales office
Address:
Phuket International Airport
Room No. 312, 3rd Floor
Mai Khao, Thalang District
Phuket 83110, Thailand
Pattaya
AirAsia sales office
Address:
Tesco Lotus South Pattaya, 2nd Floor
408/2 Moo 12, Sukhumvit Rd., Nongprue
Banglamung, Chonburi 20150
Pattaya, Thailand
Open: 10am – 8.30pm
Chiang Mai Airport
AirAsia sales office
Address:
Chiang Mai International Airport
Room No. 60, 1st Floor, TambonSuthep
Muang District, Chiang Mai 50200
Thailand
Chiang Mai
AirAsia sales office
Address:
Chiang Mai, Thaphae Road
416, Thaphae Road
Chiang Mai 50000
Thailand
Open: 10am – 8.30pm
Krabi Airport
AirAsia ticket office
Address:
Krabi International Airport
Room No. 133, Moo 5, Petchakasem Rd.
Nuaklong Sub District, Nuaklong District
Krabi 81130, Thailand
For the up to date list of AirAsia offices in Thailand please download the PDF.
Vietnam: AirAsia sales offices
Ho Chi Minh
AirAsia sales office
Address:
62 Nguyen Cu Trinh
Pham Ngu Lao Ward,
District 1, Ho Chi Minh City
Vietnam
Phone numbers: (+84) 2838388678, (+84) 2838388679
Open: 8.30am – 8pm, Monday – Friday
8.30am – 5.30pm, Saturday & Sunday
Hanoi
AirAsia sales office
Address:
345 Kim Ma St, Ba Dinh Ward
Ha Noi City , Vietnam
Phone number: (+84) 2473078777
Email: airasia.atsc@flightraveljsc.com
Open: 8.30am – 5.30pm, Monday – Friday
8.30am – 12.30pm, Saturday
For the up to date list of AirAsia offices in Vietnam please download the PDF.
AirAsia RedQ: the headquarters / corporate office
In 2016 AirAsia moved to its new headquarters offices (named RedQ – RedQuarters) located adjacent to Kuala Lumpur KLIA2 airport. It is now home to up to 2000 AirAsia staff.
AirAsia Berhard RedQ offices
Address:
AirAsia Berhard RedQ
Jalan Pekeliling 5
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor
Malaysia
Phone number: +60 3-8660 4333
