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Up-to-Date (2020) List of AirAsia Offices

Contact your local AirAsia agent or official sales office. Addresses of ticketing/booking offices in Asia Pacific: Malaysia, Indonesia, Australia, Hong Kong, India, Philippines, Singapore, Thailand, Vietnam, and more.

13 September 2020

Looking for AirAsia Customer Service?

AirAsia offices are not a replacement for the airline’s call center. If you need assistance with your flight booking, contact one of AirAsia Customer Service channels:

What is a sales office?

A sales/ticketing/booking office is a part of AirAsia distribution network which is responsible for flight ticket sales and additional service sales within a specific geographical area. You can contact them to buy a ticket or extra baggage, but they may not be able to help you with problems related to your flight. In case of flight delays, last-minute cancelations, date changes, refunds, etc you should contact AirAsia Support directly.

AirAsia main sales offices

Here’s the list of main AirAsia offices around the world:

AirAsia sales offices
CityAddressPhone Number
BaliSun Boutique Hotel,
JL.Sunset Road No.23,
Kuta, Badung,
Bali, Denpasar,
Indonesia
+0361 767465
BeijingChaowai Soho,
Room 0163A, Block C,
Chaowai Soho, Chaowai Street,
Chaoyang District,
Beijing, China
+8610 59005707,
+8610 59005706
Chennai123/124, Ispahani Centre,
Nungambakkam High Road,
Nungambakkam,
Chennai 600 034,
Tamil Nadu, India
+91 044-4857 4505,
+91 044-48574506
Hong Kong174A, Peninsula Centre,
67 Mody Road,
Eat Tsim sha Tsui,
Kowloon, Hong Kong
+852 28966309,
+852 27218328
Kuala LumpurAirAsia Berhard RedQ,
Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa
Kuala Lumpur (klia2),
64000 KLIA,
Selangor, Malaysia
+60 3-8660 4333
MandalayChan Aye Thazan Township,
73rd Street,
Township Street,
Mandalay, Myanmar
+959 761252525,
+9591252525
Phnom PenhPhnom Penh International Airport,
National Road No.4,
Kakab Commune,
Posenchay District,
Phnom Penh, Cambodia
+855 81 777 988
SelangorAirAsia Berhard RedQ,
Jalan Pekeliling 5,
Lapangan Terbang,
Antarabangsa Kuala, Lumpur (KLIA2),
64000 KLIA,
Selangor, Malaysia
+60 3-8660 4333
SingaporeChangi Airport,
80 Airport Blvd ROW 9,
Passenger Terminal 1,
Singapore 819642
+65 6542 1248
Vietnam62 Nguyen Cu Trinh,
Pham Ngu Lao Ward,
District 1,
Ho Chi Minh City,
Vietnam
+84 2838388678,
+84 2838388679

Australia: AirAsia offices

AirAsia doesn’t have any official sales offices in Australia. The fastest way to get help is to use their Live Chat, or contact the airlines through other Customer Service Channels.

Some Australian airports have AirAsia check-in counters, open 3 hours prior to departure:

  • Perth International Airport, Australia – check-in counter at Terminal 1
  • Sydney Kingsford Smith International Airport, Australia – check-in counter at Terminal 1
  • Melbourne, Australia  – check-in counter at Avalon Airport
  • Gold Coast, Australia – check-in counter at Coolangatta Airport (international departures hall)
  • Darwin International Airport, Australia  – check-in counter at the international departures hall

Please note that check-in counter staff can only give you some basic information, help you with checking in your flight and baggage, and provide you the boarding pass. For any other issues you need to contact AirAsia Helpline.

Fly for less with AirAsia promotions

Daily updates on best value deals and promotions from AirAsia:


Malaysia: AirAsia sales offices

AirAsia Customer Service KLIA
Kuala Lumpur, Malaysia

Address:
KLIA Airport
Main Terminal Building
Level 5, Departure Hall
Kuala Lumpur
Malaysia

Google Maps

AirAsia Customer Service KLIA2
Malaysia, Kuala Lumpur

Address:
AirAsia Customer Service KLIA2
Main Terminal Building
Level 3, Departure Hall
Kuala Lumpur
Malaysia

Google Maps

Kuala Lumpur Sentral
AirAsia ticketing office KL

Address:
Lot 4, Level 2, Stesen Sentral
50470 Kuala Lumpur
Malaysia
Open: 9am – 9pm daily

Google Maps

Kuala Lumpur
AirAsia sales office KL

Address:
Podium Block Plaza Berjaya
G027B, Ground Floor
No.12, Jalan Imb
55100 Kuala Lumpur
Malaysia
Open: 9am – 7pm daily

Google Maps

Penang Airport
AirAsia office

Address:
Penang International Airport
Lot 8, Departure Concourse
11900 Bayan Lepas, Pulau Pinang
Malaysia

Google Maps

Kuching
AirAsia sales office

Address:
Kuching International Airport
Lot L1L C15, Ground Floor, Arrival Level
93250 Kuching
Sarawak, Malaysia

Google Maps

Kuching, Sarawak Plaza
AirAsia sales office

Address:
Sarawak Plaza, Ground Floor
Unit RUG10 & RUG11
Jalan Tuanku Abdul Rahman
93100 Kuching
Malaysia
Open: 9.30am – 6.30pm daily

Google Maps

AirAsia KLIA2 Contact

Address:
Lapangan Terbang Antarabangsa Kuala Lumpur
LCCT KL
KLIA 2
KLIA2 Arrival Lane
64000 Sepang, Selangor
Malaysia

Contact number: +60 3-8778 5458

Google Maps

Tawau, Sabah
AirAsia sales office

Address:
Tawau Airport Building
FL 4, 1st Floor
Jalan Apas–Balun
91100 Tawau, Sabah
Malaysia

Google Maps

Tawau, Sabah
AirAsia ticketing office

Address:
Istana Monaco Hotel
TB228, Lot 5 Ground Floor
Jalan Bunga, Fajar Complex
91000 Tawau, Sabah
Malaysia
Open: 8.30am – 5.30pm, Mon–Fri
8.30am – 3pm, Sat

Google Maps

Ipoh
AirAsia sales office

Address:
A15 Jalan Dato Tahwil Azhar
30300 Ipoh, Perak
Malaysia
Open: 9.30am – 6.30, Mon–Fri
9.30am – 4.30 Sat

Google Maps

Sibu Airport
AirAsia sales office

Address:
Sibu Airport
Lot GFL01, Departure Area
Level 1 Landslide
96007 Sibu, Sarawak
Malaysia
Open: 7am – 8pm daily

Google Maps

Kota Kinabalu Airport
AirAsia ticketing office

Address:
Kota Kinabalu International Airport
Level 2 (Domestic Departure Hall Entrance), Terminal 1
Jalan Petagas Kota Kinabalu,
88100 Kota Kinabalu, Sabah
Malaysia

Google Maps

Kota Kinabalu
AirAsia sales office

Address:
Wisma Sabah
Lot G24, Ground Floor
Jalan Tun Razak
88000 Kota Kinabalu, Sabah
Malaysia
Open: 8.30am – 5.30am, Mon–Fri
8.30 – 3am, Sat

Google Maps

For the up to date list of AirAsia offices in Malaysia please download the PDF.

Looking for AirAsia Customer Service?

AirAsia offices are not a replacement for the airline’s call center. If you need assistance with your flight booking, contact one of AirAsia Customer Service channels:

Brunei: AirAsia sales office

Brunei Airport
AirAsia sales office

Address:
Brunei International Airport
Office No. 3, Departure Hall
Bandar Seri Begawan BS2513
Brunei Darussalam


Cambodia: AirAsia sales office

Siem Reap,
AirAsia sales office

Address:
No. C1, Street Central Market
Mondul 1 Village Sangkat Svay
Dangkum, Siem Reap City
Cambodia
Phone numbers: (+855) 63 968 869
Open: 8.30am – 10pm, Monday –Friday

Phnom Penh Airport
AirAsia sales office

Address:
Phnom Penh International Airport,
National Road No.4, Kakab Commune
Posenchay District, Phnom Penh
Cambodia
Phone numbers: (+855) 81 777 988
Open: 8am – 6pm, Monday – Friday


Myanmar: AirAsia sales office

Mandalay
AirAsia sales office

Address:
Chan Aye Thazan Township
73rd Street
Chan Aye Thazan Township
Mandalay, Myanmar
Phone numbers: (+959) 761252525 / (+959)1252525
Open: 9am – 5pm, Monday –Friday
9am – 1pm, Saturday and Sunday

Google Maps

Yangon
AirAsia sales office

Address:
La Pyae Wun Plaza
No (37), Level 1, Room 111,
La Pyae Wun Plaza, Dagon Township,
Yangon, Myanmar
Phone numbers: (+95) 9254049991 / (+95) 9254049992
Open: 9am – 5pm, Monday – Friday
9am – 2pm, Saturday and Sunday

Google Maps

Japan AirAsia sales office

Tokyo
AirAsia sales office

Address:
Shinjuku Westcourt 5F
7–2–11 Nishishinjuku, Shinjuku–ku
Tokyo 160–0023
Japan
Open: 9.30-6pm, Monday – Saturday

Google Maps

Singapore: AirAsia sales office

Singapore, Airport
AirAsia sales and booking office

Address:
Singapore Changi Airport
Terminal 4
Row 4, Departure Level 2
Singapore

Google Maps

Singapore, Changi Airport
Thai AirAsia sales office

Address:
80 Airport Blvd ROW 9
Passenger Terminal 1
Changi Airport
Singapore 819642
Phone number: +65 6542 1248

Google Maps

AirAsia Flights Center

How cheap can you fly with AirAsia on your next trip?


Indonesia: AirAsia sales offices

Bali, Denpasar Airport
AirAsia sales office

Address:
Ngurah Rai International Airport
Domestic Terminal, Departure Hall
Jl. Raya Denpasar 80361
Bali, Denpasar
Indonesia

Google Maps

Bali, Kuta
AirAsia sales office

Sun Boutique Hotel
JL.Sunset Road No.23
Kuta, Badung, Bali, Denpasar
Indonesia
Phone number: (+0361) 767465
Open: 8am – 8pm, daily

Google Maps

Jakarta, Airport
AirAsia booking office

Address:
Soekarno Hatta International Airport
Terminal 2 E, Departure Hall
Customer Service Center
Jakarta, Indonesia

Google Maps

Jakarta
AirAsia sales office

Address:
Sarinah Plaza Jl. M.H Thamrim
No. 11 LG Jakarta Pusat
Indonesia
Open: 9am – 8pm, daily 

Google Maps

Yogyakarta, Airport
AirAsia sales office

Address:
Adisutjipto International Airport
Terminal B, Departure
Jl. Raya Solo KM 9
Kota Yogyakarta 55282
Daerah Istimewa Yogyakarta
Indonesia

Google Maps

Surabaya
AirAsia sales office

Address:
Pakuwon Trade Centre Supermall
ABC Vacation
LG Floor A6-01 / A6-50
JL. Puncak Indah Lontar 2 Surabaya
Indonesia
Open: 10am – 9.30pm, daily

Google Maps

Surabaya, Airport
AirAsia sales office

Address:
Juanda International Airport
Terminal 2
Jalan Ir H Juanda
Surabaya, Jawa Timur 61253
Indonesia

Google Maps

Bandung
AirAsia sales office

Address:
Grand Serela Hotel
Jl. L.L.R.E. Martadinata (Jl. Riau)
No. 56 Kota Bandung
Jawa barat 40271
Indonesia
Open: 9am – 6pm, Monday – Saturday

Google Maps

Lombok, Airport
AirAsia sales office

Address:
Lombok International Airport Praya
Departure Area, JLobby
Lombok
Nusa Tenggara Barat
Indonesia

Google Maps

Medan Airport
AirAsia sales office

Address:
Kualanamu International Airport
Customer Service Lounge Arrival Terminal
Deli Serdang, Medan
Indonesia

Google Maps

Medan
AirAsia sales office

Address:
Garuda Plaza Hotel Lobby Level
Jl. Sisingamanga Raja No.18
Medan, Sumatera Utara 20213
Indonesia
Open: 8am – 8pm, daily

Google Maps

Medan
AirAsia sales office

Address:
Berjaya Holidays
Jl. Asia No. 548 P
Medan
Indonesia

Google Maps

Makassar Airport
AirAsia sales office

Address:
Sultan Hasanudin International Airport
Departure hall
Jalan Raya Airport No.1
Makassar, Sulawesi Selatan
Indonesia

Google Maps

For the up to date list of AirAsia offices in Indonesia please download the PDF.

How to Get Help on Live Chat?

Learn a few useful tips about AirAsia live chat:

Hong Kong: AirAsia sales offices

Hong Kong
AirAsia sales office

Address:
174A, Peninsula Centre
67 Mody Road, Eat Tsim sha Tsui
Kowloon, Hong Kong
Phone numbers: (+852) 28966309, (+852) 27218328
Open: 10am – 7.30, Monday – Friday

Google Maps

India: AirAsia sales offices

Chennai
AirAsia sales office

Address:
123/124, Ispahani Centre
Nungambakkam High Road
Nungambakkam, Chennai 600 034
Tamil Nadu, India
Phone numbers: (+91) 044-4857 4505 / (+91) 044-48574506
Open: 9.30am – 6pm, Monday – Friday
9.30am – 1.30, Saturday

Google Maps

Kochi
AirAsia sales office

Address:
Pulinadu Building
XXVII/2605, Ground Floor Pulinadu Building
Altantis, M.G.Road
Kochi 682015, India
Phone numbers: (+0484) 4047070, (+0484) 235960
Open: 9.30am – 6pm, Monday – Friday
9.30 – 1.30, Saturday

Delhi
AirAsia sales office

Address:
Road Chattarpur Enclave
Track Holidays Pvt. Ltd.
D–85, 1st Floor, 100 Ft. Road
Chattarpur Enclave
New Delhi, India
Phone numbers: (+91) 9999123478 / (+91) 9999123479
Open: 9.30am – 6pm, Monday – Friday
9.30am – 1.30pm, Saturday

Google Maps

For the up to date list of AirAsia offices in India please download the PDF.

Questions about check-in process?

Read our in-depth guide to AirAsia check-in:

China: AirAsia sales offices

Beijing
AirAsia sales office

Address:
Chaowai Soho
Room 0163A, Block C, Chaowai Soho
Chaowai Street, Chaoyang District
Beijing, China
Phone numbers: (+8610) 59005707, (+8610) 59005706
Open: 9am – 8pm, Monday – Friday
10am – 6pm, Saturday & Sunday

Google Maps

Hangzhou
AirAsia sales office

Address:
Hangzhou Xiaoshan International Airport
Room 404 A, Departure Level
Xiaoshan District
China

Google Maps

For the up to date list of AirAsia offices in China please download the PDF.

Philippines: AirAsia sales offices

Cebu
AirAsia sales office

Address:
Elizabeth Mall
L3, Service Lane,
N.Bacalso Avenue Corner Leon Kilat Street
6000 Cebu City
Philippines
Open: 9am – 8pm, Monday – Friday

Google Maps

Cebu, Airport
AirAsia sales office

Address:
Mactan–Cebu International Airport
West Wing Domestic Area
Pusok, Lapu Lapu City
Cebu, Philippines
Open: 5am – 9pm, Monday – Friday

Google Maps

Makati
AirAsia sales office

Address:
Colonnade Residences Condominium
G/F Colonnade Residences Condominium
132 C. Palanca, Jr St Legaspi Village
Makati City
Philippines
Open: 9am – 6pm, Monday – Friday
9am – 4pm, Saturday

Google Maps

Puerto Princesa, Airport
AirAsia sales office

Address:
Bgy Bancao-Bancao Airport
Airport Compound
Puerto Princesa City
Philippines
Open: 7am – 6pm, Monday – Friday
8am – 4.30pm, Saturday and Sunday

Google Maps

Puerto Princesa, Airport
AirAsia sales office

Address:
Airport Compound BGYM San Miguel
Puerto Princesa City 5300
Philippines
Open: 8am – 5pm, Monday – Friday

Cebu, Airport
AirAsia ticketing office

Address:
Mactan–Cebu International Airport
Pre–Domestic Departure Area
Cebu, Philippines
Open: 5am – 9pm, Monday – Friday

Google Maps

Manila
AirAsia ticketing office

Address:
Manila, St. Malate
576 San Andres St. Malate
Manila
Philippines

Manila
AirAsia ticketing office

Address:
Metro Manila, Old Terminal
Domestic Rd. Brgy. 191
Pasay, Metro Manila
Philippines

Davao
AirAsia sales office

Address:
2/F Victoria Plaza
JP Laurel Ave., Brgy. 20–B
Davao City
Philippines
Open: 10am – 7pm, Monday – Friday

Google Maps

Davao, Airport
AirAsia sales office

Address:
Francisco Bangoy International Airport
Buhangin, Davao City
Philippines
Open: 10am – 7pm, Monday – Friday

Google Maps

Davao, Airport
AirAsia sales office

Address:
Francisco Bangoy International Airport
Ground Floor, Passenger Terminal Bldg.
Davao Int’l Airport, Sasa
Davao City
Philippines
Open: 5am – 7pm, Monday – Friday

Google Maps

For the up to date list of AirAsia offices in Philippines please download the PDF.

How to save when flying with AirAsia?

30+ tips and tricks for AirAsia:

Sri lanka: AirAsia sales offices

Colombo
AirAsia sales office

Address:
Mack Air (PVT) Ltd.
No. 11, York Street
Colombo
Sri Lanka
Phone number: 07667 77 420
Email: [email protected]

Google Maps

Thailand: AirAsia sales offices

Bangkok Suvarnabhumi Airport
AirAsia ticket office

Address:
Suvarnabhumi International Airport,
6th Floor Room No.TW6-037
No.999, Moo 1, Bangplee
Samutprakarn 10540
Bangkok, Thailand

Google Maps

Bangkok Don Mueang Airport
AirAsia ticket office

Address:
Don Mueang International Airport
Terminal 1
Room No. 3307, 3rd Floor
222 Vibhavadi Rangsit Rd.
Don Mueang District
Bangkok 10210, Thailand

Google Maps

Bangkok
AirAsia ticket office

Address:
Tesco Lotus Prachachuen
829 Pracharat Sai 2 Rd.
Bang Sue
Bangkok, Thailand
Open: 10am – 8.30pm

Google Maps

Bangkok
AirAsia ticket office

Address:
Tesco Lotus Sukhumvit 50, 1st Floor
1710, Sukhumvit Rd., Klong Toey
Bangkok 10110
Thailand
Open: 10am – 8.30pm

Google Maps

Bangkok
AirAsia ticket office

Address:
127 Tanow Road
Bovornivet
Phra Nakorn, BKK 10200
Bangkok, Thailand
Open: 10am – 8.30pm 

Krabi Airport
AirAsia ticket office

Address:
Krabi International Airport
Room No. 133, Moo 5, Petchakasem Rd.
Nuaklong Sub District, Nuaklong District
Krabi 81130, Thailand

Google Maps

Phuket
AirAsia ticket office

Address:
Tesco Lotus Phuket 2nd Floor
104 Chalermprakiat Rd., Rasada
Mueang, Phuket 83000
Thailand
Open: 10am – 8.30pm

Google Maps

Phuket Airport
AirAsia sales office

Address:
Phuket International Airport
Room No. 312, 3rd Floor
Mai Khao, Thalang District
Phuket 83110, Thailand

Google Maps

Pattaya
AirAsia sales office

Address:
Tesco Lotus South Pattaya, 2nd Floor
408/2 Moo 12, Sukhumvit Rd., Nongprue
Banglamung, Chonburi 20150
Pattaya, Thailand
Open: 10am – 8.30pm

Google Maps

Chiang Mai Airport
AirAsia sales office

Address:
Chiang Mai International Airport
Room No. 60, 1st Floor, TambonSuthep
Muang District, Chiang Mai 50200
Thailand

Google Maps

Chiang Mai
AirAsia sales office

Address:
Chiang Mai, Thaphae Road
416, Thaphae Road
Chiang Mai 50000
Thailand
Open: 10am – 8.30pm

Google Maps

For the up to date list of AirAsia offices in Thailand please download the PDF.

Vietnam: AirAsia sales offices

Ho Chi Minh
AirAsia sales office

Address:
62 Nguyen Cu Trinh
Pham Ngu Lao Ward,
District 1, Ho Chi Minh City
Vietnam
Phone numbers: (+84) 2838388678, (+84) 2838388679
Open: 8.30am – 8pm, Monday – Friday
8.30am – 5.30pm, Saturday & Sunday

Google Maps

Hanoi
AirAsia sales office

Address:
345 Kim Ma St, Ba Dinh Ward
Ha Noi City , Vietnam
Phone number: (+84) 2473078777
Email: [email protected]
Open: 8.30am – 5.30pm, Monday – Friday
8.30am – 12.30pm, Saturday

Google Maps

For the up to date list of AirAsia offices in Vietnam please download the PDF.

AirAsia RedQ: the headquarters / corporate office

In 2016 AirAsia moved to its new headquarters offices (named RedQ – RedQuarters) located adjacent to Kuala Lumpur KLIA2 airport. It is now home to up to 2000 AirAsia staff.

AirAsia Berhard RedQ offices

Address:
AirAsia Berhard RedQ
Jalan Pekeliling 5
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor
Malaysia
Phone number: +60 3-8660 4333

Google Maps
Airasia Redq Location Directions How To Get Tiket2
AirAsia RedQ is located near KLIA2 Airport in Kuala Lumpur, Malaysia
AirAsia Offices Rating
Overall
4.5
  • Number of offices
  • Airport offices
  • Office hours
  • Response Time
Sending
User Review
4.75 (4 votes)

Review

With tens of branded offices throughout the Asia Pacific region, AirAsia is well prepared for customers who prefer a walk-in to book their flight tickets or to enquire for information. The wide availability of offices in nearly every airline’s destination city and nearly every airport served, makes AirAsia a good choice for passengers with special needs, large groups of travelers or just anyone who prefers to talk with the airline’s staff directly.

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List of AirAsia sales, ticketing and booking offices in Asia Pacific

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