AirAsia cheap flights to Australia, Bangladesh, Brunei, Cambodia, China, France, Georgia, Hong Kong, India, Indonesia, Iran, Japan, Laos, Macau, Malaysia, Mauritius, Myanmar, Nepal, New Zealand, Oman, Philippines, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, and Vietnam
AirAsia doesn’t require passengers to check-in online, but it is recommended if you want to avoid queues in front of check-in kiosks at the airport. Learn about check-in times and find out about common issues.
In 2019 AirAsia moved its customer support division to the digital platform, so there are no call centers or phone numbers available. AirAsia Live Chat is now the main and the fastest channel to get help from the airline.
Since the beginning of the COVID-19 pandemic, Asian countries have taken a cautious approach to inbound tourism and have had some of the strictest border restrictions. At the moment, the region is in a phase of caution, slow process of reopening travel, with every country introducing its own regulations.
Take advantage of relaxed airline policies with free ticket changes, cancellations, and travel vouchers. We will show you how to book flights with change fees waived, and which airlines provide the most relaxed policies when it comes to cancellations and refunds.
Miles from frequent flyer programs and points from travel credit cards are the proven methods to get those cheap flights everyone is craving. Those loyalty programs provide most opportunities to get real discounts on flights and are the best ways to fly for cheap.
AirAsia live chat is now the main customer service channel. Automated AVA chatbot can’t solve all the problems though. In this tutorial, you will learn how to find a real human on AirAsia chat, and how to get help fast.
Sales offices are part of the AirAsia distribution network which is responsible for flight tickets and additional service sales within a specific geographical area. Find an AirAsia sales office near you:
Not all low-cost airline fares are cheap. To enjoy low price tickets, get them early – at least 3 weeks in advance. Near your travel date, AirAsia prices will be similar to those offered by the full-service airlines. Use the Flight Scanner to find the dates with the lowest fares.
Adjust your travel dates
Prices skyrocket during holidays – watch out for local holidays and adjust your travel dates to avoid expensive tickets. Cheap flights are non-existent during popular “red days” like Chinese New Year or Idul Fitri. Prices can go as high as 5 times the price of the ticket for non-peak dates.
Watch for a good sale
AirAsia publishes its web promotions frequently. To get a great bargain be sure to watch the sales on their website over the course of several weeks. Subscribe to their newsletter and follow AirAsia accounts on social media. Or just use Promo Radar that collects promotions from all airlines in one place.
Become BIG member
Sign up for AirAsia BIG frequent flyer program to enjoy exclusive seat sales. The BIG program is often described by travelers as confusing, but still, it’s a good way to get tickets really cheap.
Pre-book the exact luggage allowance
It is always cheaper. Plan your baggage in advance and don’t just look at the maximum weight – make sure you are within the specified size (length/width/height) and the number of bags allowed. It will be enormously expensive if you go over and have to purchase additional kgs during check-in at the airport. Huge fees are awaiting you if the airline staff catches you with oversized luggage at the boarding gates!
Consider Fly-Thru service
Fly on a single ticket if your itinerary involves 2 flights or more. Typically, any connecting flights booked as a single ticket conform with whatever connecting times apply. At big hub airports, AirAsia tries to make sure that their gates for each flight are close together. Also, with a single ticket you can order a Fly-Thru service for checking baggage from origin to destination, including transfers.
If you wish to have a premium “hot” seat or ensure your party is seated together, you need to select your seats in advance. Try to check-in as early as possible for a larger selection of available seats. The hot seat rates are reasonable and the larger legroom will make a difference, especially on longer flights.
Pre-book your meal
AirAsia meals are not included in the price of your ticket. If you think you may want a meal in-flight, make the purchase while you’re booking, as the meal selection for buying onboard is usually limited and prices are higher. AirAsia meals are predominantly Asian cuisine (such as nasi lemak, chicken satay, or curry lamb), but also include more western dishes (pasta, salads, lasagne, etc.). The meals are quite tasty, flavorful, and fresh and we recommend pre-booking especially for longer flights.
If you enjoy having a beer or a drink during the trip, you may think about it in advance. Some Islamic countries such as Malaysia or Indonesia have completely dry airports, especially if you are taking a domestic flight. Also, if your route is served by Air Asia Malaysia (code: AK) the inflight menu will not have alcoholic drinks available for purchase.
For a long, night flight consider booking AirAsia Premium Flatbed class. It’s the cheapest way to get a Business Class experience with roomy 20-inches wide seats that can be fully reclined to become a flatbed. Plus a priority boarding, pillow and soft duvet, complimentary meals and drinks, and a free 40kg check-in baggage allowance. These seats are available on most AirAsia X routes, with prices starting from $130.
Child-free ‘Quite Zone’
Book a seat in the Quiet Zone for a peaceful flight experience. Those seats are located in front of the plane (less noise from the engines) with soft ambient lighting and early meal service. Children below 10 years old are not allowed in this section. The Quiet Zone is available on most all AirAsia X flights and comes with an extra cost.
Bring your own entertainment
AirAsia doesn’t have a real entertainment system onboard. Some flights have Samsung tablets for rent, preloaded with a variety of movies, TV shows, music, and some games. You may need to reserve it during booking though. It may be then a smart move to bring your own entertainment.
When using the online chat you will be communicating with AirAsia AVA chatbot, not the real person. The quality of answers is satisfactory for popular questions and purchases of ancillary products and add-ons such as baggage allowance, seat selection, meals, or travel insurance. In case you need assistance from a person, send a direct message (DM) on Twitter to AirAsia Support staff.
Frequently Asked Questions
Why is AirAsia so cheap and successful?
AirAsia is so cheap and successful as it perfected all features of a budget airline.
AirAsia only supplies the basic airfare, and everything else is priced extra as a add-on: meals, baggage, seat selection, entertainment, insurance, priority boarding, lounges, etc. Flight tickets have strict cancellations terms (often they are not refundable), and changing the booking details is subject to a fee.
Other reasons for AirAsia being so cheap are: operating from cheaper airports, choosing early morning or late night hours (cheaper gate fees), quick turnaround (short time for planes to wait on the airport), high load factor (frequent sales and promotions to ensure that almost all seats are full), and additional revenue from inflight advertisements.
How can I get AirAsia ticket cheap?
To get AirAsia ticket cheap, try to book it as early as possible. AirAsia tickets get more expensive as the departure date approaches.
Make sure to check for ongoing sales and promotions. To get AirAsia ticket cheap, visit our Promo Radar for the up to date list of promotions.
Sign up for AirAsia BIG loyalty program. Your BIG points can be used to get AirAsia ticket cheaper - with an additional discount.
Is Air Asia a safe airline?
Air Asia is a safe airline – as a commercial airline, it has to be maintained the highest possible standard.
After the tragic loss of Indonesia AirAsia flight 8501 in 2014, AirAsia formed two internal departments – Group Safety and Group Operational Quality Assurance to oversee safety and quality assurance.
AirAsia is not included in the EU Blacklist, and is allowed to fly to the United States - which means there are no safety concerns raised against the airline.
According to Airline and Safety Ratings 2020 by AirlineRating, AirAsia Philippines is rated 7/7, AirAsia Malaysia – 6/7, AirAsia Indonesia – 6/7, AirAsia X – 6/7, AirAsia Thailand – 5/7.
How many AirAsia planes have crashed?
Since its inception in 1993, AirAsia crashed once.
On 28 December 2014 Indonesia AirAsia Flight QZ8501 crashed into the Java Sea with no survivors. The Airbus A320-200 was carrying 162 people from Surabaya in Indonesia to Singapore.
Does AirAsia use Boeing 737 Max?
AirAsia does not operate any Boeing 737 MAX, grounded by aviation authorities around the world after two new airplanes crashed withing five months.
Previously operating the Boeing 737–300, AirAsia has now completely converted to the Airbus A330-300 for long-haul flights and Airbus A320-200 for short-haul flights.
What is the difference between AirAsiaGo and AirAsia?
AirAsiaGo is owned by Expedia Group and it's a different entity than AirAsia. Also, AirAsia focuses on flight tickets, while AirAsiaGo sells AirAsia tickets alongside hotels, tours, and activities from Expedia.
AirAsiaGo used to be a joint venture between AirAsia and Expedia but has been taken over by Expedia in 2018.
What is the difference between Air Asia and Air Asia X?
Air Asia X is a long-haul subsidiary of the main Air Asia Group. The main differences between Air Asia and Air Asia X are in aircraft, routes and additional services.
Air Asia (and its regional subsidiaries in India, Japan, Indonesia, Thailand, Philippines, Vietnam) uses narrow-body aircraft with a single class cabin such as Airbus A320 with a seating capacity of 180 passengers. It operates shorter flights (up to 4-5 hours) within South East Asia.
Air Asia X and Thai Air Asia X use wide-body aircraft, i.e Airbus A330-300 with a seating capacity of 377 passengers. They operate long-haul flights (more than 4-5 hours) to Australia, China, India, Indonesia, Japan, Malaysia, South Korea, Singapore, Saudi Arabia and the United States. Air Asia X has also the Premium Flatbed Class for more demanding passengers.
Aside from the mentioned differences, ticketing-system, website, branding, crew, airport counters, lounges and management style remain the same for both airlines.
Does AirAsia have free baggage?
Yes, in the lowest class - Low Fare - AirAsia has 15kg free baggage, but only for Indonesian domestic routes. Those routes are served by Indonesia AirAsia (part of AirAsia Group) and the flight codes start with 'QZ'.
In the higher classes - Value Pack, Premium Flex - there is 20kg free baggage included in the price of the ticket. The highest class - Premium Flatbed - allows for 40kg of free checked baggage.
How do I get free seat on AirAsia?
To get a free seat, wait for AirAsia Free Seat sale event, that occurs once every few months. During Free Seat promotion AirAsia puts zero fare on millions of seats.
Please note, that zero fare applies to basic Economy class only, and excludes airport tax and fees (usually around 45 AUD / ~ 30 USD per passenger), and credit card processing fee of around 7 AUD / 5 USD. Also, you still need to pay for checked baggage and optional add-ons such as pre-booked meals and Pick A Seat.
Here's how to get a free seat on AirAsia:
1. Sign up for the AirAsia BIG Member loyalty program (it comes with the AirAsia account anyway). It may give you 24-hour priority access to the Free Seat sale event.
2. Choose the route and check if there is a Zero Fare ticket available. There are only a few 'free' tickets for each flight so you should be flexible with dates.
3. Book the Free Seat ticket, and on the payment page, choose the BigPay e-wallet payment method to avoid extra credit card processing fees.
Please note: certain periods (know as blackout dates) does not have any free seats. These dates usually involve public holidays, major celebrations, school breaks and weekends. Also, some destinations may also be excluded from Free Seat promotions. Keep it in mind when making plans.
What is AirAsia BIG and BigPay?
AirAsia BIG is the loyalty program where you can accumulate BIG Points through various purchases so you can redeem a flight ticket for free.
BigPay is an e-wallet within the BigPay app; the accompanying prepaid MasterCard card can waive processing fees charged by AirAsia during the flight booking. The transactions on the card or app collect BIG Points that can go towards your next AirAsia flight.
The value of BIG Points used to redeem a free flight differs depending on the destination. It seems to be around 0.80 MYR (~ 0.3 AUD or ~ 0.2 USD) for regular flights.
BIG Points are valid for two years.
Does AirAsia provide free meals?
AirAsia does not provide free in-flight meals if you book Low Fare class ticket. You can buy a meal either onboard or in advance during the flight booking. Pre-purchasing your meal online is cheaper - you will receive a 20% discount plus a free drink.
Free meal is included in higher ticket classes - Value Pack, Premium Flex and Premium Flatbed.
How do I check in AirAsia?
There are three ways to check-in your flight in AirAsia:
1. Web check-in (online) on AirAsia website
2. Mobile check-in with AirAsia app
3. Airport kiosk check-in
Online check-in is not required, but it will help you avoid queues in front of checkin kiosks at the airport. In case of any problems – when you are not able to use any of the above methods – the AirAsia staff at the airport will help you to check in manually.
Do I need to print the boarding pass?
If you have received an E-Boarding Pass during your check-in process, you don’t need to print it. You can proceed straight to the gates (no checked baggage) or to bag drop counter (if you have baggage to check-in).
If the departure airport doesn’t allow e-boarding, you can easily reprint your boarding pass at the AirAsia kiosk or airport counters (if kiosks are unavailable). All you need is a 2D barcode that was sent to your phone via email or SMS during the check-in. 2D barcode scanners are available on the airports in Singapore, Malaysia, Indonesia, Thailand (Bangkok, Chiang Mai & Phuket) and the Philippines (Clark).
How early should I arrive at the airport?
AirAsia recommends arriving at the airport at least 2 hours for domestic flights and 3 hours for international flights. This allows for the less rushed and stressful travel experience.
The real optimal arrival time depends on the airport, your baggage (checked baggage to drop off or hand luggage only), your knowledge about airport procedures and time of the year. For busy holiday periods, special events or even weekends, you should add more time, just in case.
What travel documents do I need?
To check-in for domestic flights, you need an identity card. To check-in for international travel, you need a passport that is still valid for at least another 6 months.
Additionally, for international flights, to avoid problems at the destination, please make sure you have the applicable visa and a return (or an onward) journey ticket.
As a budget carrier, AirAsia offers quite a basic but comfortable experience. Thanks to the extensive cost-cutting and no-frills services AirAsia has the lowest prices for most routes and has become the airline of choice for budget travelers. You just need to remember that in the cheapest Low Fare class you just get a seat and nothing else. Meals, drinks, blankets, inflight entertainment are not included in the price (but can be pre-booked or purchased on a plane). For more demanding passengers AirAsia offers a step up and a bit more luxury flight experience with its Premium Flex and Premium Flatbed classes. Overall, AirAsia is always a good choice if all you need is just a quick flight to your destination.