Essential info for AirAsia passengers. Fly without worries domestic or international – Australia, China, Hong Kong, Indonesia, Japan, New Zealand, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, UK, US, Vietnam, and more.
AirAsia is so cheap and successful as it perfected all features of a budget airline.
AirAsia only supplies the basic airfare, and everything else is priced extra as a add-on: meals, baggage, seat selection, entertainment, insurance, priority boarding, lounges, etc. Flight tickets have strict cancellations terms (often they are not refundable), and changing the booking details is subject to a fee.
Other reasons for AirAsia being so cheap are: operating from cheaper airports, choosing early morning or late night hours (cheaper gate fees), quick turnaround (short time for planes to wait on the airport), high load factor (frequent sales and promotions to ensure that almost all seats are full), and additional revenue from inflight advertisements.
How can I get AirAsia ticket cheap?
To get AirAsia ticket cheap, try to book it as early as possible. AirAsia tickets get more expensive as the departure date approaches.
Make sure to check for ongoing sales and promotions. To get AirAsia ticket cheap, visit our Promo Radar for the up to date list of promotions.
Sign up for AirAsia BIG loyalty program. Your BIG points can be used to get AirAsia ticket cheaper - with an additional discount.
Is Air Asia a safe airline?
Air Asia is a safe airline – as a commercial airline, it has to be maintained the highest possible standard.
After the tragic loss of Indonesia AirAsia flight 8501 in 2014, AirAsia formed two internal departments – Group Safety and Group Operational Quality Assurance to oversee safety and quality assurance.
AirAsia is not included in the EU Blacklist, and is allowed to fly to the United States - which means there are no safety concerns raised against the airline.
According to Airline and Safety Ratings 2020 by AirlineRating, AirAsia Philippines is rated 7/7, AirAsia Malaysia – 6/7, AirAsia Indonesia – 6/7, AirAsia X – 6/7, AirAsia Thailand – 5/7.
How many AirAsia planes have crashed?
Since its inception in 1993, AirAsia crashed once.
On 28 December 2014 Indonesia AirAsia Flight QZ8501 crashed into the Java Sea with no survivors. The Airbus A320-200 was carrying 162 people from Surabaya in Indonesia to Singapore.
Does AirAsia use Boeing 737 Max?
AirAsia does not operate any Boeing 737 MAX, grounded by aviation authorities around the world after two new airplanes crashed withing five months.
Previously operating the Boeing 737–300, AirAsia has now completely converted to the Airbus A330-300 for long-haul flights and Airbus A320-200 for short-haul flights.
What is the difference between AirAsiaGo and AirAsia?
AirAsiaGo is owned by Expedia Group and it's a different entity than AirAsia. Also, AirAsia focuses on flight tickets, while AirAsiaGo sells AirAsia tickets alongside hotels, tours, and activities from Expedia.
AirAsiaGo used to be a joint venture between AirAsia and Expedia but has been taken over by Expedia in 2018.
What is the difference between Air Asia and Air Asia X?
Air Asia X is a long-haul subsidiary of the main Air Asia Group. The main differences between Air Asia and Air Asia X are in aircraft, routes and additional services.
Air Asia (and its regional subsidiaries in India, Japan, Indonesia, Thailand, Philippines, Vietnam) uses narrow-body aircraft with a single class cabin such as Airbus A320 with a seating capacity of 180 passengers. It operates shorter flights (up to 4-5 hours) within South East Asia.
Air Asia X and Thai Air Asia X use wide-body aircraft, i.e Airbus A330-300 with a seating capacity of 377 passengers. They operate long-haul flights (more than 4-5 hours) to Australia, China, India, Indonesia, Japan, Malaysia, South Korea, Singapore, Saudi Arabia and the United States. Air Asia X has also the Premium Flatbed Class for more demanding passengers.
Aside from the mentioned differences, ticketing-system, website, branding, crew, airport counters, lounges and management style remain the same for both airlines.
Does AirAsia have free baggage?
Yes, in the lowest class - Low Fare - AirAsia has 15kg free baggage, but only for Indonesian domestic routes. Those routes are served by Indonesia AirAsia (part of AirAsia Group) and the flight codes start with 'QZ'.
In the higher classes - Value Pack, Premium Flex - there is 20kg free baggage included in the price of the ticket. The highest class - Premium Flatbed - allows for 40kg of free checked baggage.
How do I get free seat on AirAsia?
To get a free seat, wait for AirAsia Free Seat sale event, that occurs once every few months. During Free Seat promotion AirAsia puts zero fare on millions of seats.
Please note, that zero fare applies to basic Economy class only, and excludes airport tax and fees (usually around 45 AUD / ~ 30 USD per passenger), and credit card processing fee of around 7 AUD / 5 USD. Also, you still need to pay for checked baggage and optional add-ons such as pre-booked meals and Pick A Seat.
Here's how to get a free seat on AirAsia:
1. Sign up for the AirAsia BIG Member loyalty program (it comes with the AirAsia account anyway). It may give you 24-hour priority access to the Free Seat sale event.
2. Choose the route and check if there is a Zero Fare ticket available. There are only a few 'free' tickets for each flight so you should be flexible with dates.
3. Book the Free Seat ticket, and on the payment page, choose the BigPay e-wallet payment method to avoid extra credit card processing fees.
Please note: certain periods (know as blackout dates) does not have any free seats. These dates usually involve public holidays, major celebrations, school breaks and weekends. Also, some destinations may also be excluded from Free Seat promotions. Keep it in mind when making plans.
What is AirAsia BIG and BigPay?
AirAsia BIG is the loyalty program where you can accumulate BIG Points through various purchases so you can redeem a flight ticket for free.
BigPay is an e-wallet within the BigPay app; the accompanying prepaid MasterCard card can waive processing fees charged by AirAsia during the flight booking. The transactions on the card or app collect BIG Points that can go towards your next AirAsia flight.
The value of BIG Points used to redeem a free flight differs depending on the destination. It seems to be around 0.80 MYR (~ 0.3 AUD or ~ 0.2 USD) for regular flights.
BIG Points are valid for two years.
Does AirAsia provide free meals?
AirAsia does not provide free in-flight meals if you book Low Fare class ticket. You can buy a meal either onboard or in advance during the flight booking. Pre-purchasing your meal online is cheaper - you will receive a 20% discount plus a free drink.
Free meal is included in higher ticket classes - Value Pack, Premium Flex and Premium Flatbed.
How do I check in AirAsia?
There are three ways to check-in your flight in AirAsia:
1. Web check-in (online) on AirAsia website
2. Mobile check-in with AirAsia app
3. Airport kiosk check-in
Online check-in is not required, but it will help you avoid queues in front of checkin kiosks at the airport. In case of any problems – when you are not able to use any of the above methods – the AirAsia staff at the airport will help you to check in manually.
Do I need to print the boarding pass?
If you have received an E-Boarding Pass during your check-in process, you don’t need to print it. You can proceed straight to the gates (no checked baggage) or to bag drop counter (if you have baggage to check-in).
If the departure airport doesn’t allow e-boarding, you can easily reprint your boarding pass at the AirAsia kiosk or airport counters (if kiosks are unavailable). All you need is a 2D barcode that was sent to your phone via email or SMS during the check-in. 2D barcode scanners are available on the airports in Singapore, Malaysia, Indonesia, Thailand (Bangkok, Chiang Mai & Phuket) and the Philippines (Clark).
How early should I arrive at the airport?
AirAsia recommends arriving at the airport at least 2 hours for domestic flights and 3 hours for international flights. This allows for the less rushed and stressful travel experience.
The real optimal arrival time depends on the airport, your baggage (checked baggage to drop off or hand luggage only), your knowledge about airport procedures and time of the year. For busy holiday periods, special events or even weekends, you should add more time, just in case.
What travel documents do I need?
To check-in for domestic flights, you need an identity card. To check-in for international travel, you need a passport that is still valid for at least another 6 months.
Additionally, for international flights, to avoid problems at the destination, please make sure you have the applicable visa and a return (or an onward) journey ticket.
How to contact AirAsia?
To contact AirAsia you need to use one of the online channels: Twitter, Facebook Messenger or live chat on AirAsia website. In 2019 AirAsia moved the customer support division to the digital platform, so there are no Call Center or phone numbers available. Although customers can’t call AirAsia anymore, the online channels provide extensive support with a fast response.
web, mobile, airport's kiosk
opening 14 days before departure (domestic and international)
closing 1 hour (domestic) / 4 hours (international) before departure
Low Fare, Value Pack, Premium Flex, Premium Flatbed
– one cabin bag, max 56cm x 36cm x 23cm
– one small bag, max 40cm x 30cm x 10cm
Max total weight: 7kg
– Low Fare: no
– Value Pack, Premium Flex, Premium Flatbed: yes
Free Flight Date Change
– Low Fare: no
– Value Pack: no
– Premium Flex: yes (2 times)
– Premium Flatbed: yes (unlimited)
opening 2 hours (domestic) / 3 hours (international) before departure
closing 45 min (domestic) / 1 hours (international) before departure
Boarding Gates Closing Times
20 min before departure (domestic)
90 min before departure (international)
Customer Service Channels
Live Chat, Twitter, Facebook, help pages
AirAsia X, AirAsia China, AirAsia Vietnam, AirAsia India, AirAsia Japan, Indonesia AirAsia, Indonesia AirAsia X, Philippines AirAsia, Thai AirAsia, Thai AirAsia X
Australia, Bangladesh, Brunei, Cambodia, China, France, Georgia, Hong Kong, India, Indonesia, Iran, Japan, Laos, Macau, Malaysia, Mauritius, Myanmar, Nepal, New Zealand, Oman, Philippines, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam
Kuala Lumpur – Bangkok, Bangkok – Manila, Bangkok – Bali, Bangkok – Sydney, Bangkok – Perth, Osaka – Bangkok, Melbourne – Bangkok, Gold Coast – Bangkok, Taipei – Bangkok, Singapore – Jakarta, Singapore – Yogyakarta, Yogyakarta – Bali, Bali Denpasar – Kuala Lumpur, Bali Denpasar – Jakarta, Melbourne – Bali Denpasar, Sydney – Bali Denpasar, Perth – Bali, Shanghai – Bali
Airbus A320-200, Airbus A330-300, A320neo, Airbus A321neo
Not all low-cost airline fares are cheap. To enjoy low price tickets, get them early – at least 3 weeks in advance. Near your travel date, AirAsia prices will be similar to those offered by the full-service airlines. Use the Flight Scanner to find the dates with the lowest fares.
Prices skyrocket during holidays – watch out for local holidays and djust your travel dates to avoid expensive tickets. Cheap flights are non-existant during popular “red days” like Chinese New Year or Idul Fitri. Prices can go as high as 5 times the price of the ticket for non-peak dates.
Watch for a good sale. AirAsia publish its web promotions frequently. To get a great bargain be sure to watch the sales on their website over the course of several weeks. Subscribe to their newsletter and follow AirAsia accounts on social media. Or just use Promo Radar that collects promotions from all airlines in one place.
Sign up for AirAsia BIG frequent flyer program to enjoy exclusive seat sales. The BIG program is often described by travelers as confusing, but still, it’s a good way to get tickets really cheap.
Say “no” to add-ons. A big part of AirAsia earnings comes from upselling. You will still enjoy a comfortable flight if you politely refuse to buy extra services and products during the online check-in or on-board.
If you need an add-on, make sure you have included it during the online check-in. At the airport, you will pay more for baggage, and the choice of meals available for purchase on-board is usually poorer than online.
Pre-book the exact luggage allowance that you’ll be needing. It is ALWAYS cheaper. Plan your baggage in advance and don’t just look at the maximum weight – make sure you are within the specified size (length/width/height) and the number of bags allowed. It will be enormously expensive if you go over and have to purchase additional kg during check-in at the airport. Huge fees are awaiting you if the airline staff catches you with oversized luggage at the boarding gates!
Fly on a single ticket if your itinerary involves 2 flights or more. Typically, any connecting itinerary booked as a single ticket conforms with whatever connecting times apply. At big hub airports, AirAsia tries to make sure that their gates for each flight are close together. Also, with single ticket you can order a Fly-Thru service for checking baggage through from origin to destination, including transfers.
In 2019 all AirAsia call centers have been shut down. The best way to contact AirAsia now is to use their live chat, where you will talk to the AI-powered chatbot. Check this detailed Live Chat Guide for related tips.
When using the online chat you will be communicating with AirAsia AVA chatbot, not the real person. The quality of answers is satisfactory for popular questions and purchases of ancillary products and add-ons such baggage allowance, seat selection, meals or travel insurance. In case you need an assistance from a person, send a direct message (DM) on Twitter to AirAsia Support staff.
AirAsia charges a fee of RM10.60 for reprinting the boarding pass at the airport counters – it applies for domestic flights within Malaysia only. If you fly within Malaysia it’s recommended to print your boarding pass before arriving at the airport.
Before leaving your home or hotel, it’s worth checking Google Maps for an estimated time of getting to the airport. Add some extra time in case of reported heavy traffic conditions.
Most popular AirAsia videos
AirAsia Rating and Review
Food and beverage
Value for money
As a budget carrier, AirAsia offers quite a comfortable experience for the cost. For those who don’t need luxury, the airline is a recommended choice. You just need to remember that there is a little or no in-flight entertainment onboard (especially for short-haul flights) and the meals are not included in the price (but can be pre-booked or purchased on a plane). The passengers report that the cabin staff crew is polite and helpful. Overall, a good choice if all you need is a quick flight to your destination.