Latest news about flight schedule, document requirements, and onboard regulations

AirAsia COVID-19 Update

Bestselling travel gear on Amazon

The right set of travel luggage and accessories can make your trips safer, easier, or simply more enjoyable. Being the world's largest store Amazon is the perfect place to check travel gear bestsellers to get some pre-trip shopping inspiration:

AirAsia Essentials
Check-in Methodsweb, mobile, airport's kiosk
Check-in Timesopening 14 days before departure (domestic and international)closing 1 hour (domestic) / 4 hours (international) before departure
Ticket ClassesLow Fare, Value Pack, Premium Flex, Premium Flatbed
Free Checked Baggage– Low Fare: 15kg (Indonesian domestic flights only)
– Value Pack, Premium Flex: 20kg.
– Premium Flatbed: 40kg
Free Cabin Baggage– one cabin bag, max 56cm x 36cm x 23cm
– one small bag, max 40cm x 30cm x 10cm

Max total weight: 7kg
Free Meal– Low Fare: no
– Value Pack, Premium Flex, Premium Flatbed: yes
Free Flight Date Change– Low Fare: no
– Value Pack: no
– Premium Flex: yes (2 times)
– Premium Flatbed: yes (unlimited)
Name Changeno
Destination Changeno
Cancellation Refundno
Baggage Dropopening 2 hours (domestic) / 3 hours (international) before departureclosing 45 min (domestic) / 1 hours (international) before departure
Boarding Gates Closing Times20 min before departure (domestic)90 min before departure (international)
Customer Service ChannelsLive Chat, Twitter, Facebook, help pages
Call Centersnot available
SubsidiariesAirAsia X, AirAsia China, AirAsia Vietnam, AirAsia India, AirAsia Japan, Indonesia AirAsia, Indonesia AirAsia X, Philippines AirAsia, Thai AirAsia, Thai AirAsia X
DestinationsAustralia, Bangladesh, Brunei, Cambodia, China, France, Georgia, Hong Kong, India, Indonesia, Iran, Japan, Laos, Macau, Malaysia, Mauritius, Myanmar, Nepal, New Zealand, Oman, Philippines, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam
Top RoutesKuala Lumpur – Bangkok, Bangkok – Manila, Bangkok – Bali, Bangkok – Sydney, Bangkok – Perth, Osaka – Bangkok, Melbourne – Bangkok, Gold Coast – Bangkok, Taipei – Bangkok, Singapore – Jakarta, Singapore – Yogyakarta, Yogyakarta – Bali, Bali Denpasar – Kuala Lumpur, Bali Denpasar – Jakarta, Melbourne – Bali Denpasar, Sydney – Bali Denpasar, Perth – Bali, Shanghai – Bali
FleetAirbus A320-200, Airbus A330-300, A320neo, Airbus A321neo
Safety RatingAirAsia Philippines: 7/7, AirAsia Malaysia: 6/7, AirAsia Indonesia: 6/7, AirAsia X: 6/7, AirAsia Thailand: 5/7

Tips, Tricks and Hacks

Not all low-cost airline fares are cheap. To enjoy low price tickets, get them early – at least 3 weeks in advance. Near your travel date, AirAsia prices will be similar to those offered by the full-service airlines. Use the Flight Scanner to find the dates with the lowest fares.

Prices skyrocket during holidays – watch out for local holidays and djust your travel dates to avoid expensive tickets. Cheap flights are non-existant during popular “red days” like Chinese New Year or Idul Fitri.  Prices can go as high as 5 times the price of the ticket for non-peak dates.

Watch for a good sale. AirAsia publish its web promotions frequently. To get a great bargain be sure to watch the sales on their website over the course of several weeks. Subscribe to their newsletter and follow AirAsia accounts on social media. Or just use Promo Radar that collects promotions from all airlines in one place.

Sign up for AirAsia BIG frequent flyer program to enjoy exclusive seat sales. The BIG program is often described by travelers as confusing, but still, it’s a good way to get tickets really cheap.

Say “no” to add-ons. A big part of AirAsia earnings comes from upselling. You will still enjoy a comfortable flight if you politely refuse to buy extra services and products during the online check-in or on-board.

If you need an add-on, make sure you have included it during the online check-in. At the airport, you will pay more for baggage, and the choice of meals available for purchase on-board is usually poorer than online.

Pre-book the exact luggage allowance that you’ll be needing. It is ALWAYS cheaper. Plan your baggage in advance and don’t just look at the maximum weight – make sure you are within the specified size (length/width/height) and the number of bags allowed. It will be enormously expensive if you go over and have to purchase additional kg during check-in at the airport. Huge fees are awaiting you if the airline staff catches you with oversized luggage at the boarding gates!

Fly on a single ticket if your itinerary involves 2 flights or more. Typically, any connecting itinerary booked as a single ticket conforms with whatever connecting times apply. At big hub airports, AirAsia tries to make sure that their gates for each flight are close together. Also, with single ticket you can order a Fly-Thru service for checking baggage through from origin to destination, including transfers.

In 2019 all AirAsia call centers have been shut down. The best way to contact AirAsia now is to use their live chat, where you will talk to the AI-powered chatbot. Check this detailed Live Chat Guide for related tips.

When using the online chat you will be communicating with AirAsia AVA chatbot, not the real person. The quality of answers is satisfactory for popular questions and purchases of ancillary products and add-ons such baggage allowance, seat selection, meals or travel insurance. In case you need an assistance from a person, send a direct message (DM) on Twitter to AirAsia Support staff.

AirAsia charges a fee of RM10.60 for reprinting the boarding pass at the airport counters – it applies for domestic flights within Malaysia only. If you fly within Malaysia it’s recommended to print your boarding pass before arriving at the airport.

Before leaving your home or hotel, it’s worth checking Google Maps for an estimated time of getting to the airport. Add some extra time in case of reported heavy traffic conditions.

AirAsia Rating and Review

  • Seat comfort
  • In-flight entertainment
  • Food and beverage
  • Customer service
  • Punctuality
  • Value for money
User Review
4.86 (7 votes)


As a budget carrier, AirAsia offers quite a comfortable experience for the cost. For those who don’t need luxury, the airline is a recommended choice. You just need to remember that there is a little or no in-flight entertainment onboard (especially for short-haul flights) and the meals are not included in the price (but can be pre-booked or purchased on a plane). The passengers report that the cabin staff crew is polite and helpful. Overall, a good choice if all you need is a quick flight to your destination.



Air asia logo

AirAsia Flights Center

The starting point for all AirAsia passengers

Air asia logo

Sales & Promotions

Up-to-date curated list of AirAsia promotions and price drops

Air asia logo

Call Centers & Contacts

All contacts you need to get fast help from AirAsia

Air asia logo

AirAsia Live Chat

How to get help fast on AirAsia live chat with AVA chatbot

Air asia logo

Sales Offices

List of AirAsia sales, ticketing and booking offices in Asia Pacific

Air asia logo

Tips, Tricks & Hacks

Useful, proven tips to make flying with AirAsia easier and cheaper

Air asia logo

Bookings & Tickets

AirAsia booking process, ticket changes, refunds, cancelations

Air asia logo


AirAsia web, mobile and kiosk check-in. Common problems explained.

Share via
Copy link