Passenger reviews

An overview of the passenger experience on AirAsia — encompassing both the strengths and weaknesses as reported by travelers:



Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with AirAsia. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with AirAsia?

Flying with AirAsia offers a cost-effective and efficient travel experience, tailored for the budget-conscious passenger.

The airline shines in operational efficiency, from a streamlined booking process to punctual flights. In-cabin, expect basic yet adequate seating, with optional amenities like meals and “Hot Seats” available for an extra fee. Crew friendliness is a highlight, though customer support in case of disruptions could be better.

Overall, AirAsia is a solid choice for travelers prioritizing affordability and is widely recommended for short to medium-haul routes within Asia.

What are the seating options?

AirAsia’s seating options are designed to cater to the budget-conscious traveler and focus solely on an economy-class configuration. However, within this category, there are a few variations to consider:

  • Standard economy seats: These are the basic seats that come with a standard AirAsia fare. They offer limited legroom but are generally considered adequate for short-haul flights.
  • Hot seats: For an additional fee, you can opt for AirAsia’s “Hot Seats,” which are situated in the front rows and exit rows of the aircraft. These seats offer extra legroom, and priority boarding, and are close to the aircraft doors, making for quicker entry and exit.
  • Quiet zone: Some AirAsia aircraft feature a “Quiet Zone,” situated immediately behind the premium seats. This section is reserved for passengers aged 10 and above, aiming to provide a more peaceful flying environment. While the seats are the same as standard economy, the location offers a quieter experience for a small additional fee.

Is AirAsia economy comfortable?

AirAsia’s economy class is often described as a functional and cost-effective choice, particularly suited for short to medium-haul flights.

The seats are generally considered to be basic yet adequately comfortable for the flight duration they are designed for. Legroom is limited compared to full-service airlines, but it’s often deemed acceptable for the airline’s shorter routes.

If you’re looking for more legroom and comfort, you can opt for “Hot Seats,” which offer extra space and are situated in favorable locations like the front rows or exit rows.

What is the baggage allowance?

AirAsia operates a single-class configuration, offering only Economy class seating and the baggage allowance is as follows:

  • Cabin Baggage: Dimensions must not exceed 56cm (H) x 36cm (W) x 23cm (D) and must fit in the overhead storage compartment; maximum allowable weight is 7 kg.
  • Checked Baggage: One piece allowed with a maximum weight of 20 kg.

Does AirAsia have Wi-Fi?

Yes, AirAsia offers in-flight Wi-Fi on selected aircraft, specifically on their Airbus A320 and A330 fleets.