AirAsia AVA Live Chat – The Ultimate Guide
AirAsia live chat is now the main (and the fastest) channel to get help from the airline. Automated AVA chatbot can't solve all the problems though. In this tutorial, you will learn how to find a real human on AirAsia Support chat, and how to get help in your country (Australia, Malaysia, Indonesia, Malaysia, Singapore, New Zealand, United States, Thailand, and more).
- What is AirAsia AVA chatbot?
- Why should I use it?
- How to access AVA Live Chat?
- AVA chatbot on WhatsApp
- AVA chatbot on WeChat
- AVA chatbot on Facebook Messenger
- How the AVA chatbot can help you?
- I'd like to talk to a real person!
- Booking/changing flight details via live chat
- Finding AirAsia promotions
- Getting AirAsia guidelines related to 2020 outbreak
- How to get a refund using the live chat?
- Using live chat to file a complaint
- What languages are available?
What is AirAsia AVA chatbot?
AirAsia AVA chatbot is a virtual assistant used on the AirAsia website, mobile app, and Facebook Messenger. AVA (AirAsia Virtual Allstar) is powered by artificial intelligence (AI) instantly responding to customers’ inquiries 24/7. The chatbot uses natural language understanding to mimic human conversation and currently speaks 11 languages (English, Malay, Indonesian, Japanese, Korean, Thai, Hindi, Vietnamese, Tagalog, Simplified Chinese, and Traditional Chinese).
The quality of answers is satisfactory for popular questions, common problems, and purchase of ancillary products and add-ons (baggage allowance, seat selection, meals, travel insurance). AVA chatbot can also assist to book a flight, upgrade a ticket, or change the reservation.
A chatbot is a computer program designed to communicate with people via messages on internet chats and online messengers. The new generation of chatbots uses AI (Artificial Intelligence) powered software to able to analyze and “understand” the human language, and to answer questions in a way that simulates a natural conversation.
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