AirAsia

AirAsia Support – How to Get Help Fast? Call Center, Customer Service and Hotline Contact

In 2019 AirAsia moved its customer support division to the digital platform, so there are no call centers or phone numbers available. How to get help in urgent cases then? Learn how to contact customer service hotline in Australia, Singapore, Indonesia, Malaysia, Hong Kong, Taiwan, United States, Canada, and more. Flight booking changes, cancelations, refunds, complaints.

November 16, 2019

Airasia promo: no fee for surfboard if you travel to and from Australia

Get free 15 kg for your recognized surfboard bag if you fly to or from Australia. Surfboard bag must not exceed 277 cm or 109 inches in length.

Ongoing AirAsia sales and promotions:

Promo / AirAsia

We scan for the lowest AirAsia fares:

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AirAsia Philippines: emergency hotline during COVID-19 outbreak

AirAsia Philippines is opening emergency hotline numbers to assist passengers whose flights have been affected by the recent restrictions on travel:

 

(02) 8672 7828
available until 20 March, lines open from 8am to 5pm

(02) 8722 2742
lines open 24 hours

How to contact AirAsia?

To contact AirAsia you need to use one of the online channels:  Twitter, Facebook Messenger or live chat on AirAsia website. In 2019 AirAsia moved the customer support division to the digital platform, so there are no Call Center or phone numbers available. Although customers can’t call AirAsia anymore, the online channels provide extensive support with a fast response.

Please note:

  • When using the standard online chat you will be communicating with AirAsia AVA chatbot, not the real person. The quality of answers is satisfactory for popular questions and purchases of ancillary products and add-ons (baggage allowance, seat selection, meals, travel insurance).
  • Facebook Messenger chat is also limited to AVA chatbot.
  • There is a traditional chat available (you will get help from a real person), but the waiting times are quite long
  • You can send a direct message (DM) on Twitter to AirAsia Support staff to receive an answer from a person.
  • There is are no email addresses to contact AirAsia directly, and the email e-form is difficult to find.

Here are the links you can use to contact AirAsia Support:

AVA Live ChatTraditional ChatFacebook MessengerTwitter Support

Contact Your Local AirAsia Sales Office

If you need a personal assistance with your booking, a baggage issue, etc, try to talk to one of the AirAsia sales offices:

AirAsia Sales Offices

How to Get Help on Live Chat?

Learn a few useful tips about AirAsia live chat:

AirAsia Live Chat

List of AirAsia Customer Service channels

AirAsia Customer Service channels
Customer Service ChannelDetailsNotes
Call Centernot availableshut down in 2019
Twitter@AirAsiaSupportdirect access to AirAsia staff
FacebookFacebook Messengerchatbot only
AVA live chatAVA Live Chatchatbot only
online chatonline chatlong waiting times
email addressnot availablereplaced by Twitter
email formnot availablereplaced by Twitter
help pagesAirAsia Supportup to date information
newsroomNewsroomnews and important updates
sales officeslist of sales officesavailable in 19 countries

How do I contact AirAsia by phone?

Since June 2019, due to AirAsia’s Customer Support move to the digital platform, it is not possible to contact the airline’s call centers by phone. All the phone numbers that can be found on the internet (including international numbers) are not operational anymore. The AirAsia hotline is available on company’s social media. You can also get answers to popular questions from the AVA chatbot by entering live chat on AirAsia website.

List of AirAsia call centers by country

AirAsia call centers by country
CountryCall Center Phone NumberNotes
Australia+61 2 8188 2133, 1300 760 330shut down
China+86 20 2281 7666, +86 512 8555 7711shut down
Hong Kong+852 3112 3222, +852 3013 5060shut down
India+91 80 4666 2222, +91 80 6766 2222AirAsia India flights only
Indonesia+62 21 2927 0999, +62 804 1333 333shut down
Japan+81 50 6864 8181, +81 50-3176-1789, 0570-200-858shut down
Malaysia+603 2171 9333, 1600 85 8888, 600 85 9999shut down
Myanmar+95 1 251885/6shut down
New Zealand+64 9 887 6920shut down
Philippines+86 512 8555 7711, +632 722 2742shut down
Singapore+65 630 77688shut down
South Korea00798 1420 69940, 050 4092 00525shut down
Taiwan008 0185 3031, +886 2 8793 3532shut down
Thailand+66 2 515 9999shut down
United Kingdom0845 605 3333shut down
United States18447274588shut down
Vietnam+84-8-3838 9811, 3838 9812shut down

Contact Your Local AirAsia Sales Office

If you need a personal assistance with your booking, a baggage issue, etc, try to talk to one of the AirAsia sales offices:

AirAsia Sales Offices

Getting help in the event of canceled / delayed flight

As AirAsia shut down their call centers in 2019, there are no phone numbers available anymore. The Customer Service was moved to digital channels that provide fast and comprehensive information. In the event of sudden flight cancellation or delay, you should look for help online:

  1. Check AirAsia’s main Twitter accounts: @AirAsiaSupport, @AirAsia
  2. Check their local Twitter accounts: @AirAsia_Indo@AirAsiaFilipino, @AirAsiaThai, @AirAsiaIndian, @AirAsia_jpn, @AirAsia_Korean
  3. Visit AirAsia News page. All important updates are published there.
  4. Get immediate but automatic answers from AirAsia AVA chatbot. The AVA bot is usually kept up to date with the answers regarding the latest events.
  5. Send a direct message (DM) to @AirAsiaSupport on Twitter if you still have questions. This is the only quick way to contact a real person at AirAsia Customer Service. Most questions are answered promptly.
  6. You may try to get a real person on traditional online chat. Please note: waiting times can be prohibitively long.
  7. Contact your local AirAsia Sales Office. They may be able to help during their office work hours.

Cheap Flights Centere

Flight prices fluctuate often. To detect the lowest AirAsia fares and sudden price drops, we use the in-house algorithm. These cheap tickets don’t last long, so be quick to get them!

Cheap Flights Centre

How to get help via e-mail?

Even if you investigate AirAsia’s website thoroughly, you will not find any e-mail address or e-mail contact form you could use to send a question to the support team. The airline prefers you to talk to their automated chatbot on live chat or look for the answers by browsing Help Pages and social media.

That’s the hidden cost of flying with budget airlines.

The good news is that you can still use the e-mail to contact AirAsia Support. The e-mail form is hidden, though, as the airline would like to keep it for the most challenging customers with problems that need assistance from a human.


Here’s how to contact AirAsia via e-mail:

  1. Go to the AirAsia website or mobile app, and enter the live chat.
  2. From the live chat menu choose “Feedback “(or type it) then select “Complaint“.
  3. A list of 10 topics appears (Baggage, Booking Changes, Flight Rescheduled / Cancellation, General Q&A, Member Account, Others, Products, Promotions, Service, Website / Mobile). For some topics, you may be transferred back to the automatic process, so choose “Others” to guarantee your way to the e-mail form.
  4. AVA chatbot will ask you for a complaint description. Just type anything here.
  5. The next question is about your booking number. Type “NA” if you don’t have it.
  6. In the last step, AVA asks for your e-mail address and name. Type in your real, valid e-mail (so you can receive the answer).
  7. Finally, AVA displays the link to the feedback form (“Click here to submit your feedback”). The form will open in the new browser window.
  8. Write your message for AirAsia Support, then click the Send button. Go to get back to the live chat and type “Y” there (“Type in “Y” after you have submitted your comment”).

Congratulations, you’ve just sent an e-mail to AirAsia customer service. The answer times vary, but you can be sure your message got read.

How to get help via live chat?

The AVA Live Chat is the main support channel for AirAsia at the moment. It uses AI-powered chatbot to answer customers’ questions in an automated fashion. It’s also possible (but quite difficult) to reach the AirAsia staff on live chat. To learn more:

AirAsia Live Chat Guide

How to reach AirAsia staff on Twitter?

Twitter is the surest way to reach a real person from AirAsia Support. Just send a DM (direct message), or mention @AirAsiaSupport in your tweet, and the support team will get back to you. The answer usually comes quickly. In some cases you may be redirected back to AVA chatbot to solve your issue, if it’s trivial.

@AirAsiaSupport
Click the envelope icon to send a DM to AirAsia customer service staff

How to make a complaint about AirAsia?

The most effective way to make a complaint about AirAsia is to use their feedback form. It is not accessible directly on the airline’s website – you need to go through a short, automatic conversation on their live chat first. At the end of it, you will be redirected to a unique URL of the feedback form.

This is how to make a complaint about AirAsia:

  1. Go to AirAsia website or mobile app, and enter the live chat. From the AVA chatbot menu choose “Feedback“, then “Complaint“.
  2. Follow the next steps (make sure to provide your valid e-mail address), and at the end of this process you will be redirected to the feedback e-mail form. Describe your problem, then click the Send button.
  3. Wait for e-mail with an answer from AirAsia Support.

If you just want to get something off your chest or to warn others away from the airlines, you can post your review on Skytrax, Tripadvisor, Productreview or Trustpilot websites. That said, we highly recommend that you cool off before posting your complaints. Just wait a day or two before posting a review, to make sure your mind is clear and unmuddled by emotion. It’s only fair.

How to contact AirAsia Australia?

To contact AirAsia Australia use one of the online channels: Facebook, Twitter or live chat. Due the AirAsia Support move to the digital platform, there is no call center available. All phone contact numbers that can be found on internet (including +61 2 8188 2133) are not operational anymore.

More Info

If you need personal assistance with your booking, a baggage issue, etc, or you want to inquire about ongoing promotions, try to talk to one of the AirAsia sales offices. Not all issues can be resolved this way, but a knowledgeable office staff can direct you into the right solution. AirAsia has its offices in Perth, Sydney, Melbourne, Gold Coast and Darwin, among others. Find the AirAsia office near you:

Australian Offices

How to Get Help on Live Chat?

Learn a few useful tips about AirAsia live chat:

AirAsia Live Chat

How do I contact Air Asia India call center?

If you are flying with AirAsia India (flight codes starting with I5) you can contact the Indian call center using the phone numbers: +91 80 4666 2222 / +91 80 6766 2222. You can also contact AirAsia India on the airline’s online channels: Facebook, Twitter, or enter the live chat on the website.

More Info

If you need personal assistance with your booking, a baggage issue, etc, or you want to inquire about ongoing promotions, try to talk to one of the AirAsia sales offices. Not all issues can be resolved this way, but a knowledgeable office staff can direct you into the right solution. AirAsia has its offices in Chennai, Delhi and Kochi, among others. Find the AirAsia office near you:

Indian Offices

How to contact AirAsia Indonesia call center?

Since June 2019, due the Air Asia call centre move to the digital platform, there are no phone numbers available anymore. The 24 hour Customer Service can be reached on Facebook, Twitter or by entering the live chat on company’s website. Please note: any call center phone numbers that can be found on internet (including +62 21 2927 0999, +62 804 1333 333 and international CS numbers such as 021 29270999) are not operational anymore.

More Info

If you need personal assistance with your booking, a baggage issue, etc, or you want to inquire about ongoing promotions, try to talk to one of the AirAsia sales offices. Not all issues can be resolved this way, but a knowledgeable office staff can direct you into the right solution. AirAsia has its offices in Bali, Jakarta, Yogyakarta, Bandung, Lombok, Medan, Surabaya and Makassar, among others. Find the AirAsia office near you:

Indonesian Offices

How to contact AirAsia customer service in Malaysia?

To contact AirAsia Malaysia customer service use one of the online channels: Facebook, Twitter or live chat on airline’s website. Due the AirAsia hotline move to the digital platform, there are no toll free contact numbers available. All hotline phone numbers in Malaysia that can be found on internet (including premium line 1600 85 8888) are not operational anymore.

More Info

If you need personal assistance with your booking, a baggage issue, etc, or you want to inquire about ongoing promotions, try to talk to one of the AirAsia sales offices. Not all issues can be resolved this way, but a knowledgeable office staff can direct you into the right solution. AirAsia has its offices in Kuala Lumpur, Penang, Kota Kinabalu, Tawau, and Kuching, among others. Find the AirAsia office near you:

Malaysian Offices

Tips, Tricks & Hacks

Make your travels easier and save money when flying with AirAsia

AirAsia Tips & Tricks

How do I call Air Asia from Singapore?

Due the AirAsia hotline move to the digital platform in June 2019, there is no phone number to call Air Asia from Singapore. To contact AirAsia from Singapore you should use one of the airline’s online channels: Facebook, Twitter or live chat. Please see the top of this page for contact details.

More Info

If you need personal assistance with your booking, a baggage issue, etc, or you want to inquire about ongoing promotions, try to talk to one of the AirAsia sales offices. Not all issues can be resolved this way, but a knowledgeable office staff can direct you into the right solution. Find the AirAsia office near you:

Singaporean Offices

How to contact AirAsia from Thailand?

To contact AirAsia from Thailand you have a choice of three online channels: Facebook, Twitter or live chat. Due the AirAsia call center move to the digital platform, there is no hotline or contact phone numbers available. All international phone numbers that can be found on internet are not operational anymore.

More Info

If you need personal assistance with your booking, a baggage issue, etc, or you want to inquire about ongoing promotions, try to talk to one of the AirAsia sales offices. Not all issues can be resolved this way, but a knowledgeable office staff can direct you into the right solution. AirAsia has its offices in Bangkok, Phuket, Pattaya, Chiang Mai, and Krabi, among others. Find the AirAsia office near you:

Thai Offices

How do I contact AirAsia Philippines?

To contact AirAsia in Philippines use one of the airline’s hotline channels on the internet: Facebook, Twitter or live chat. Due the AirAsia customer service move to the digital platform, there is no phone contact number available 24 hours anymore. All call center phone numbers for AirAsia in Philippines that can be found online (including +86 512 8555 7711) are not operational anymore.

More Info

If you need personal assistance with your booking, a baggage issue, etc, or you want to inquire about ongoing promotions, try to talk to one of the AirAsia sales offices. Not all issues can be resolved this way, but a knowledgeable office staff can direct you into the right solution. AirAsia has its offices in Manila, Cebu, Davao, Makati, and Puerto Princesa, among others. Find the AirAsia office near you:

Filipino Offices

AirAsia Customer Service FAQ

How to contact AirAsia?

To contact AirAsia you need to use one of the online channels: Twitter, Facebook Messenger or live chat on AirAsia website.

How to contact AirAsia Australia?

To contact AirAsia Australia use one of the online channels: Facebook, Twitter or live chat. Due the AirAsia Support move to the digital platform, there is no call center available.

How do I contact Air Asia India call center?

If you are flying with AirAsia India (flight codes starting with I5) you can contact the Indian call center using the phone numbers: +91 80 4666 2222 / +91 80 6766 2222.

Where to find AirAsia email form?

Unfortunately customers cannot contact AirAsia by email (directly or using the eform on the website) anymore, as the airline's support has been moved entirely to the social media and live chat.

- AirAsia Customer Service Rating - 0.0
Overall
4.1
  • Call center
  • Social media
  • Online chat
  • Help pages
  • Response time
Kirim
User Review
3.95 (37 votes)

Review

As a low-cost airline, AirAsia is optimizing the costs of its services, and this includes customer service as well.  In 2019 the airline moved the customer support division to the digital platform, shutting down their call centers around Asia. In the post-call-center era, to contact AirAsia you need to use one of the online channels: Twitter, Facebook Messenger or live chat on the airline’s website. You should be aware that when using the online chat, you will be communicating with the AirAsia AVA chatbot, not the real person. Fortunately, the AI-powered chatbot can answer most questions immediately – the queuing time (targeted by the most complaints in the past) is practically reduced to zero! The quality of answers is satisfactory, and when you really need assistance from AirAsia staff, you can always DM them on Twitter.

Overall, we recommend AirAsia – the lack of call centers may be at first discouraging; still, the online channels have proved to be sufficient to solve most problems the average passenger can face.

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Promotions

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Sales Offices

List of AirAsia sales, ticketing and booking offices in Asia Pacific

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