AirAsia
customer support

AirAsia Contact. Customer Support Hotline & Call Center.

How to contact AirAsia Customer Service Hotline in Australia, Indonesia, Singapore, Malaysia, India, Philippines or Thailand

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How to contact AirAsia?

To contact AirAsia you need to use one of the online channels:  Twitter, Facebook Messenger or live chat on AirAsia website. In 2019 AirAsia moved the customer support division to the digital platform, so there are no Call Center or phone numbers available. Although customers can’t call AirAsia anymore, the online channels provide extensive support with a fast response.

AirAsia Live ChatAirAsia on FacebookAirAsia on Twitter
  • When using the online chat you will be communicating with AirAsia AVA chatbot, not the real person. The quality of answers is satisfactory for popular questions and purchases of ancillary products and add-ons (baggage allowance, seat selection, meals, travel insurance).
  • Facebook Messenger chat is also limited to AVA chatbot.
  • You can send a direct message (DM) on Twitter to AirAsia Support staff to receive an answer from a person.
  • There is are no email addresses or email e-form to contact AirAsia directly.

If you’ve booked an AirAsia flight on Tiket2 website, you have access to our Call Center phone number, WhatsApp number and e-mail address, so you can contact Tiket2 Customer Care staff directly. Feel free to call us 24/7 in case of any questions or problems. Please make sure you have your booking code ready.


How do I contact AirAsia by phone?

Since June 2019, due the AirAsia's Customer Support move to the digital platform, it is not possible to contact the airline by phone. All the phone numbers that can be found on internet (including international numbers) are not operational anymore. The AirAsia hotline is available on company's social media. You can also get answers to popular questions from the AVA chatbot by entering live chat on AirAsia website.

How to contact AirAsia Australia?

To contact AirAsia Australia use one of the online channels: Facebook, Twitter or live chat. Due the AirAsia Support move to the digital platform, there is no call center available. All phone contact numbers that can be found on internet (including +61 2 8188 2133) are not operational anymore.

How to contact AirAsia Indonesia call center?

Since June 2019, due the Air Asia call centre move to the digital platform, there are no phone numbers available anymore. The 24 hour Customer Service can be reached on Facebook, Twitter or by entering the live chat on company's website. Please note: any call center phone numbers that can be found on internet (including +62 21 2927 0999, +62 804 1333 333 and international CS numbers such as 021 29270999) are not operational anymore.

How to contact AirAsia customer service in Malaysia?

To contact AirAsia Malaysia customer service use one of the online channels: Facebook, Twitter or live chat on airline's website. Due the AirAsia hotline move to the digital platform, there are no toll free contact numbers available. All hotline phone numbers in Malaysia that can be found on internet (including premium line 1600 85 8888) are not operational anymore.

How do I call Air Asia from Singapore?

Due the AirAsia hotline move to the digital platform in June 2019, there is no phone number to call Air Asia from Singapore. To contact AirAsia from Singapore you should use one of the airline's online channels: Facebook, Twitter or live chat. Please see the top of this page for contact details.

How to contact AirAsia from Thailand?

To contact AirAsia from Thailand you have a choice of three online channels: Facebook, Twitter or live chat. Due the AirAsia call center move to the digital platform, there is no hotline or contact phone numbers available. All international phone numbers that can be found on internet are not operational anymore.

How do I contact AirAsia Philippines?

To contact AirAsia in Philippines use one of the airline's hotline channels on the internet: Facebook, Twitter or live chat. Due the AirAsia customer service move to the digital platform, there is no phone contact number available 24 hours anymore. All call center phone numbers for AirAsia in Philippines that can be found online (including +86 512 8555 7711) are not operational anymore.

How do I contact Air Asia India?

To contact AirAsia India you should use one of the airline's customer care's channels: Facebook or Twitter, or enter the live chat on the website. Due the AirAsia customer care move to the digital platform in June 2019, there is no toll free helpline available anymore. All contact numbers in India that can be found on internet (including +91 80 4666 2222 and +91 80 67662222) are not operational.

Where to find AirAsia email form?

Unfortunately customers cannot contact AirAsia by email (directly or using the eform on the website) anymore, as the airline's support has been moved entirely to the social media and live chat. There are still email addresses and e-form links that you can find on the internet, but these are not operational. The only way to contact AirAsia Support now is through one of the online channels: Twitter, Facebook Messenger or live chat (the last two use automated chatbots only).

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