AirAsia Support – How to Get Help Fast? Call Centers and Customer Service Contacts

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In 2019 AirAsia moved its customer support division to the digital platform, so there are no call centers or phone numbers available. How to get help in urgent cases then? Learn how to contact customer service hotline in Australia, Singapore, Indonesia, Malaysia, Hong Kong, Philippines, Korea, Taiwan, United States, Thailand, and more. Flight booking changes, cancelations, refunds, complaints.

5 August 2023

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How to contact AirAsia?

To contact AirAsia you need to use one of the online channels:  Twitter, Facebook Messenger or live chat on AirAsia website. In 2019 AirAsia moved the customer support division to the digital platform, so there are no Call Center or phone numbers available. Although customers can’t call AirAsia anymore, the online channels provide extensive support with a fast response.

Please note:

  • When using the standard online chat you will be communicating with AirAsia AVA chatbot, not the real person. The quality of answers is satisfactory for popular questions and purchases of ancillary products and add-ons (baggage allowance, seat selection, meals, travel insurance).
  • Facebook Messenger chat is also limited to AVA chatbot.
  • There is a traditional chat available (you will get help from a real person), but the waiting times are quite long
  • You can send a direct message (DM) on Twitter to AirAsia Support staff to receive an answer from a person.
  • There is are no email addresses to contact AirAsia directly, and the email e-form is difficult to find.

List of AirAsia customer service channels

By shutting down phone-based call centers entirely in 2019, AirAsia became one of the first airlines to move 100% of its customer support to the Internet. Since then, the airline has focused on adding new online channels, with the WhatsApp and WeChat chatbots being the latest. See the up to date list of AirAsia customer care channels below:

AirAsia Customer Service channels
Customer Service ChannelDetailsNotes
Call Centernot availableshut down in 2019