Qantas news

Best books about Asia to inspire wanderlust

Undoubtedly, a good book is one of the most essential travel accessories. And when your next adventure still feels so far away, scratch that travel itch and check our list of selected books that highlight the wonders of Asia.

Download and read on your Kindle app:

Traveling during pandemic

Everything you need to know about traveling to Asia Pacific countries in 2020 and 2021

Qantas FAQ

Q: Is Qantas a safe airline?

A: Yes, Qantas is a safe airline with an excellent safety record. Since the New Guinea Highlands crash of the small Havilland Dragon plane in 1951 (3 people killed), Qantas did not have any fatal accidents. In 2020 Qantas has been named The Safest Airline in the World by with the highest possible Safety Rating of 7/7.

Q: Does Qantas use Boeing 737 Max?

A: No, at the moment, Qantas does not use any Boeing 737 Max planes.

Q: Where does Qantas fly in Europe?

A: Qantas flies to the following European countries: Austria, France, Germany, Greece, Italy, Netherlands, Serbia, and Turkey.

Q: What's included on Qantas domestic flights in Economy Class?

A: On most economy domestic flights Qantas serves complimentary meals or snacks. There is also a free checked baggage allowance and inflight entertainment included with every Qantas domestic flight ticket.

Q: How can I get a discount on Qantas flights?

A: To get a discount on Qantas flights, you can redeem your Frequent Flyer points, or look for sales and promotions on the Qantas Promo Radar page.

Q: Does Qantas serve free alcohol on international flights?

A: Yes. Qantas serves free alcoholic beverages in every ticket class on international flights.

Q: How early should I arrive at the airport?

A: Qantas recommends arriving at the airport at least 2 hours for domestic flights and 3 hours for international flights. This allows for the less rushed and stressful travel experience. The real optimal arrival time depends on the airport, your baggage (checked baggage to drop off or hand luggage only), your knowledge about airport procedures and time of the year. For busy holiday periods, special events or even weekends, you should add more time, just in case.

Q: What travel documents do I need?

A: To check-in for domestic flights, you need an identity card (driver license, social security card, passport) and your Qantas booking reference (printed on your e-ticket itinerary receipt). If you are a Qantas Frequent Flyer / Qantas Club member, it's advisable to bring the adequate card with you. To check-in for international travel, you need a passport that is still valid for at least another six months. Additionally, to avoid problems at the destination, please make sure you have the applicable visa and a return (or an onward) journey ticket.

Q: What happens if Qantas cancels my flight?

A: If Qantas cancels your flight, the airline typically rebooks you on the next available departure. In some cases you may receive Flight Credits to be used for new booking of your choice. You can also request a full refund, usually at no additional cost.

Q: How much does it cost to cancel Qantas flight?

A: Qantas cancellation fees are steep and vary depending on the route. For example, the cancellation fee for a domestic (within Australia) flight in Economy Flex class stands at 99 AUD. The annulments of international trips are much higher - the cancellation of a flight from Australia to the US costs 400 AUD (Economy Sale) or 200 AUD (Economy Saver). In addition to the cancellation fee, Qantas charges a service fee of 45 AUD (domestic) or 77 AUD (international) for bookings changes made via telephone, at the airport, or Qantas travel outlets. There is no extra fee if you do it yourself on the Qantas website.

Qantas Essentials
Check-in Methodsweb, mobile, airport counter, airport kiosk
Check-in Timesdomestic flights: 24 hours to 30 minutes before departureinternational flights: 24 hours to 60 minutes before departure
Baggage Dropdomestic flights: up to 30 minutes before departureinternational flights: up to 90 minutes before departure
Boarding Gates Closing Times15 min before departure
Ticket ClassesEconomy, Premium Economy, Business, First
Checked Baggage30-70kgfree allowance depends on route, ticket class, and Qantas Frequent Flyers status
Free Cabin Baggage10-14kg
Free Mealyes, complimentary meals on most domestic and international flights
Name Changeyes (fee may apply)
Destination Changeyes (fee applies)
Flight Date Changeyes (fee applies)
Cancellation Refundyes (fee applies)
Customer Service Channelsphone, e-mail, online chat, Twitter, Facebook, help pages
SubsidiariesQantasLink, Jetstar, Jetconnect
HeadquartersMascot, Australia
Airline HubsBrisbane Airport, Melbourne Airport, Sydney Airport, Adelaide Airport, Dubai International Airport
DestinationsArgentina, Australia, Austria, Bahamas, Bahrain, Bermuda, Canada, Chile, China, Egypt, Fiji, France, French Polynesia, Germany, Greece, Hong Kong, India, Indonesia, Iran, Italy, Japan, Malaysia, Mauritius, Mexico, Netherlands, New Zealand, Pakistan, Papua New Guinea, Philippines, Serbia, Singapore, Solomon Islands, South Africa, South Korea, Syria, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam, Zimbabwe
FleetAirbus A330-200, Airbus A330-300, Airbus A380-800, Boeing 737-800, Boeing 747-400ER, Boeing 787-9
- Qantas rating - 100
  • Seat comfort
  • In-flight entertainment
  • Food and beverage
  • Customer service
  • Value for money
User Review
4.9 (21 votes)

Qantas Review

Being the second oldest independent airline in the world, Qantas is also undeniably one of the best airlines. It serves more than 180 destinations across the globe. Economy Class travelers have access to an abundance of services including comfortable seats with plenty of legroom, personal screens with a wide selection of movies, sports, news and music channels, delicious cuisine plus beverages and snacks, magazines, and more. Flying Business Class with Qantas opens a world of luxury: comfortable leather seats and cozy seat-bed, a wide selection of excellent cuisine, wines and spirits, laptop ports, large personal screens with a huge selection of TV channels to choose from, video on demands, in-flight duty-free shopping and much more. Qantas airline is one of traveler’s best choices in Asia Pacific.



Qantas Airlines

Qantas Flights Centre

The starting point: essential info for all Qantas passengers

Qantas Airlines

Qantas Promo Radar

An up-to-date curated list of Qantas sales and promotions

Qantas Airlines

Contacts and Offices

Qantas customer support contacts, phone numbers, offices

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