Essential info for Qantas Airways passengers. Fly without worries domestic or international – Australia, Canada, China, France, Germany, Greece, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, Netherlands, New Zealand, Philippines, Singapore, South Africa, South Korea, Taiwan, Turkey, UK, US, Vietnam, and more.
A: Yes, Qantas is a safe airline with an excellent safety record. Since the New Guinea Highlands crash of the small Havilland Dragon plane in 1951 (3 people killed), Qantas did not have any fatal accidents. In 2020 Qantas has been named The Safest Airline in the World by AirlineRatings.com with the highest possible Safety Rating of 7/7.
Q: Does Qantas use Boeing 737 Max?
A: No, at the moment, Qantas does not use any Boeing 737 Max planes.
Q: Where does Qantas fly in Europe?
A: Qantas flies to the following European countries: Austria, France, Germany, Greece, Italy, Netherlands, Serbia, and Turkey.
Q: What's included on Qantas domestic flights in Economy Class?
A: On most economy domestic flights Qantas serves complimentary meals or snacks. There is also a free checked baggage allowance and inflight entertainment included with every Qantas domestic flight ticket.
Q: How can I get a discount on Qantas flights?
A: To get a discount on Qantas flights, you can redeem your Frequent Flyer points, or look for sales and promotions on the Qantas Promo Radar page.
Q: Does Qantas serve free alcohol on international flights?
A: Yes. Qantas serves free alcoholic beverages in every ticket class on international flights.
Q: How early should I arrive at the airport?
A: Qantas recommends arriving at the airport at least 2 hours for domestic flights and 3 hours for international flights. This allows for the less rushed and stressful travel experience. The real optimal arrival time depends on the airport, your baggage (checked baggage to drop off or hand luggage only), your knowledge about airport procedures and time of the year. For busy holiday periods, special events or even weekends, you should add more time, just in case.
Q: What travel documents do I need?
A: To check-in for domestic flights, you need an identity card (driver license, social security card, passport) and your Qantas booking reference (printed on your e-ticket itinerary receipt). If you are a Qantas Frequent Flyer / Qantas Club member, it's advisable to bring the adequate card with you. To check-in for international travel, you need a passport that is still valid for at least another six months. Additionally, to avoid problems at the destination, please make sure you have the applicable visa and a return (or an onward) journey ticket.
Q: What happens if Qantas cancels my flight?
A: If Qantas cancels your flight, the airline typically rebooks you on the next available departure. In some cases you may receive Flight Credits to be used for new booking of your choice. You can also request a full refund, usually at no additional cost.
Q: How much does it cost to cancel Qantas flight?
A: Qantas cancellation fees are steep and vary depending on the route. For example, the cancellation fee for a domestic (within Australia) flight in Economy Flex class stands at 99 AUD. The annulments of international trips are much higher - the cancellation of a flight from Australia to the US costs 400 AUD (Economy Sale) or 200 AUD (Economy Saver). In addition to the cancellation fee, Qantas charges a service fee of 45 AUD (domestic) or 77 AUD (international) for bookings changes made via telephone, at the airport, or Qantas travel outlets. There is no extra fee if you do it yourself on the Qantas website.
web, mobile, airport counter, airport kiosk
domestic flights: 24 hours to 30 minutes before departure
international flights: 24 hours to 60 minutes before departure
domestic flights: up to 30 minutes before departure
international flights: up to 90 minutes before departure
Boarding Gates Closing Times
15 min before departure
Economy, Premium Economy, Business, First
free allowance depends on route, ticket class, and Qantas Frequent Flyers status
Free Cabin Baggage
yes, complimentary meals on most domestic and international flights
yes (fee may apply)
yes (fee applies)
Flight Date Change
yes (fee applies)
yes (fee applies)
Customer Service Channels
phone, e-mail, online chat, Twitter, Facebook, help pages
QantasLink, Jetstar, Jetconnect
Brisbane Airport, Melbourne Airport, Sydney Airport, Adelaide Airport, Dubai International Airport
Argentina, Australia, Austria, Bahamas, Bahrain, Bermuda, Canada, Chile, China, Egypt, Fiji, France, French Polynesia, Germany, Greece, Hong Kong, India, Indonesia, Iran, Italy, Japan, Malaysia, Mauritius, Mexico, Netherlands, New Zealand, Pakistan, Papua New Guinea, Philippines, Serbia, Singapore, Solomon Islands, South Africa, South Korea, Syria, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam, Zimbabwe
Airbus A330-200, Airbus A330-300, Airbus A380-800, Boeing 737-800, Boeing 747-400ER, Boeing 787-9
Being the second oldest independent airline in the world, Qantas is also undeniably one of the best airlines. It serves more than 180 destinations across the globe. Economy Class travelers have access to an abundance of services including comfortable seats with plenty of legroom, personal screens with a wide selection of movies, sports, news and music channels, delicious cuisine plus beverages and snacks, magazines, and more. Flying Business Class with Qantas opens a world of luxury: comfortable leather seats and cozy seat-bed, a wide selection of excellent cuisine, wines and spirits, laptop ports, large personal screens with a huge selection of TV channels to choose from, video on demands, in-flight duty-free shopping and much more. Qantas airline is one of traveler’s best choices in Asia Pacific.