Qantas Flights Center

A: Yes, Qantas is a safe airline with an excellent safety record. Since the New Guinea Highlands crash of the small Havilland Dragon plane in 1951 (3 people killed), Qantas did not have any fatal accidents. In 2020 Qantas has been named The Safest Airline in the World by AirlineRatings.com with the highest possible Safety Rating of 7/7.

A: No, at the moment, Qantas does not use any Boeing 737 Max planes.

A: Qantas flies to the following European countries: Austria, France, Germany, Greece, Italy, Netherlands, Serbia, and Turkey.

A: On most economy domestic flights Qantas serves complimentary meals or snacks. There is also a free checked baggage allowance and inflight entertainment included with every Qantas domestic flight ticket.

A: To get a discount on Qantas flights, you can redeem your Frequent Flyer points, or look for sales and promotions on the Qantas Promo Radar page.

A: Yes. Qantas serves free alcoholic beverages in every ticket class on international flights.

A: Qantas recommends arriving at the airport at least 2 hours for domestic flights and 3 hours for international flights. This allows for the less rushed and stressful travel experience. The real optimal arrival time depends on the airport, your baggage (checked baggage to drop off or hand luggage only), your knowledge about airport procedures and time of the year. For busy holiday periods, special events or even weekends, you should add more time, just in case.

A: To check-in for domestic flights, you need an identity card (driver license, social security card, passport) and your Qantas booking reference (printed on your e-ticket itinerary receipt). If you are a Qantas Frequent Flyer / Qantas Club member, it's advisable to bring the adequate card with you. To check-in for international travel, you need a passport that is still valid for at least another six months. Additionally, to avoid problems at the destination, please make sure you have the applicable visa and a return (or an onward) journey ticket.

A: If Qantas cancels your flight, the airline typically rebooks you on the next available departure. In some cases you may receive Flight Credits to be used for new booking of your choice. You can also request a full refund, usually at no additional cost.

A: Qantas cancellation fees are steep and vary depending on the route. For example, the cancellation fee for a domestic (within Australia) flight in Economy Flex class stands at 99 AUD. The annulments of international trips are much higher - the cancellation of a flight from Australia to the US costs 400 AUD (Economy Sale) or 200 AUD (Economy Saver). In addition to the cancellation fee, Qantas charges a service fee of 45 AUD (domestic) or 77 AUD (international) for bookings changes made via telephone, at the airport, or Qantas travel outlets. There is no extra fee if you do it yourself on the Qantas website.