Through the lens of AI
Online reviews from passengers are invaluable for determining if Qantas is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Qantas reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Qantas.





Is Qantas
a low-cost (budget) airline?
No, Qantas is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Australia, a member of the Oneworld, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Qantas provides multiple travel classes, such as Economy, Premium Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Qantas — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Broad route network: Passengers often laud Qantas for its extensive list of destinations, which provides an array of options for both domestic and international travel. This robust network is particularly advantageous for those looking to travel trans-Pacific routes.
- Loyalty program: Qantas Frequent Flyer is consistently mentioned as a strong perk. The program’s generous rewards system and various partnerships allow for easy accumulation of points, which can be redeemed for flights, upgrades, and other amenities.
- In-flight amenities: High-quality in-flight entertainment and Wi-Fi connectivity have received positive remarks from travelers. These features are especially praised on long-haul flights where passenger comfort becomes even more critical.
Weaknesses
- Pricing: One of the most cited drawbacks of flying with Qantas is its high ticket cost. Many passengers note that while the airline does offer a premium experience, it often comes at a premium price.
- Aging fleet: Reviews frequently mention the age of some Qantas aircraft, particularly on domestic routes. Passengers have complained about outdated interiors and worn seats, which can detract from the overall travel experience.
- Inconsistent meal quality: While Qantas generally offers a range of dining options, passengers have pointed out a lack of consistency in meal quality. Some have been pleasantly surprised, while others found the food lackluster, creating a hit-or-miss dining scenario.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Qantas. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Qantas?
When flying with Qantas, passengers can anticipate a generally reliable and comfortable journey, thanks in part to the airline’s broad route network and extensive list of in-flight amenities.
Although ticket prices lean towards the higher end, travelers often find value in Qantas’ robust loyalty program, which allows for the easy accumulation and redemption of points. Comfort levels are typically high, especially in business and first-class cabins, but an aging fleet on certain routes can sometimes undermine the experience.
Dining options are available, but the quality can be hit or miss. Overall, Qantas offers a dependable service tailored more for those who prioritize extensive route options and a comprehensive loyalty program over budget considerations.
What are the seating options?
Economy Class
- Standard Seats: Basic but comfortable seats with adjustable headrests.
- Extra Legroom Seats: Positioned near the emergency exits, these seats offer more space to stretch.
- Preferred Seating: Seats located closer to the front of the economy section for quicker boarding and deplaning.
Premium Economy Class
- Standard Premium Seats: More spacious than an economy with a greater recline and legroom.
- Bulkhead Seats: Located at the front of the premium economy section, these offer even more legroom but may have limited storage.
Business Class
- Business Suite: Fully flat bed with direct aisle access.
- Skybed: Older Business Class seat, reclines to a fully flat bed, but not all have direct aisle access.
First Class
- First Suite: Private suite featuring a fully flat bed, an ottoman, and enhanced privacy.
Is Qantas economy comfortable?
The comfort level in Qantas’ economy class is generally regarded as satisfactory, especially when compared to other airlines operating similar long-haul routes.
Seats are equipped with adjustable headrests and adequate padding, designed to provide basic comfort for long durations. While you won’t find the luxuries that come with higher-tier classes, Qantas does offer some optional upgrades within the economy cabin for extra legroom and preferred seating closer to the front.
Passengers have also commended the in-flight entertainment options, which serve as a pleasant distraction on longer journeys. However, it’s worth noting that comfort can vary depending on the aircraft type, as some of Qantas’ older planes may have less modern amenities. Overall, Qantas’ economy class offers a decent level of comfort considering it’s a budget-oriented option.
What is the baggage allowance?
Qantas’ baggage allowance varies by class and route, adhering to both weight and piece concepts depending on your destination. Here’s a general breakdown:
Domestic flights
- Economy Class: 1 piece up to 23 kg (50 lbs)
- Business Class: 2 pieces up to 32 kg (70 lbs) each
International flights
- Economy Class: Typically 1 piece up to 30 kg (66 lbs) but may vary by route
- Premium Economy: 2 pieces up to 23 kg (50 lbs) each
- Business Class: 2 pieces up to 32 kg (70 lbs) each
- First Class: 3 pieces up to 32 kg (70 lbs) each
Trans-Tasman flights (Australia/New Zealand)
- Economy Class: 1 piece up to 23 kg (50 lbs)
- Premium Economy/Business Class: 2 pieces up to 23 kg (50 lbs) each
- First Class: 3 pieces up to 23 kg (50 lbs) each
Does Qantas have Wi-Fi?
Yes, Qantas does offer in-flight Wi-Fi on selected domestic and international routes.
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User Review
4.1 (681 votes)Qantas reviews
We asked AI to go through thousands of online reviews about Qantas and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.