Through the lens of AI

Online reviews from passengers are invaluable for determining if Qantas is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.

As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Qantas reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Qantas.

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Passenger reviews

An overview of the passenger experience on Qantas — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

Weaknesses

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Qantas. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with Qantas?

When flying with Qantas, passengers can anticipate a generally reliable and comfortable journey, thanks in part to the airline’s broad route network and extensive list of in-flight amenities.

Although ticket prices lean towards the higher end, travelers often find value in Qantas’ robust loyalty program, which allows for the easy accumulation and redemption of points. Comfort levels are typically high, especially in business and first-class cabins, but an aging fleet on certain routes can sometimes undermine the experience.

Dining options are available, but the quality can be hit or miss. Overall, Qantas offers a dependable service tailored more for those who prioritize extensive route options and a comprehensive loyalty program over budget considerations.

What are the seating options?

Economy Class

  • Standard Seats: Basic but comfortable seats with adjustable headrests.
  • Extra Legroom Seats: Positioned near the emergency exits, these seats offer more space to stretch.
  • Preferred Seating: Seats located closer to the front of the economy section for quicker boarding and deplaning.

Premium Economy Class

  • Standard Premium Seats: More spacious than an economy with a greater recline and legroom.
  • Bulkhead Seats: Located at the front of the premium economy section, these offer even more legroom but may have limited storage.

Business Class

  • Business Suite: Fully flat bed with direct aisle access.
  • Skybed: Older Business Class seat, reclines to a fully flat bed, but not all have direct aisle access.

First Class

  • First Suite: Private suite featuring a fully flat bed, an ottoman, and enhanced privacy.

Is Qantas economy comfortable?

The comfort level in Qantas’ economy class is generally regarded as satisfactory, especially when compared to other airlines operating similar long-haul routes.

Seats are equipped with adjustable headrests and adequate padding, designed to provide basic comfort for long durations. While you won’t find the luxuries that come with higher-tier classes, Qantas does offer some optional upgrades within the economy cabin for extra legroom and preferred seating closer to the front.

Passengers have also commended the in-flight entertainment options, which serve as a pleasant distraction on longer journeys. However, it’s worth noting that comfort can vary depending on the aircraft type, as some of Qantas’ older planes may have less modern amenities. Overall, Qantas’ economy class offers a decent level of comfort considering it’s a budget-oriented option.

What is the baggage allowance?

Qantas’ baggage allowance varies by class and route, adhering to both weight and piece concepts depending on your destination. Here’s a general breakdown:

Domestic flights

  • Economy Class: 1 piece up to 23 kg (50 lbs)
  • Business Class: 2 pieces up to 32 kg (70 lbs) each

International flights

  • Economy Class: Typically 1 piece up to 30 kg (66 lbs) but may vary by route
  • Premium Economy: 2 pieces up to 23 kg (50 lbs) each
  • Business Class: 2 pieces up to 32 kg (70 lbs) each
  • First Class: 3 pieces up to 32 kg (70 lbs) each

Trans-Tasman flights (Australia/New Zealand)

  • Economy Class: 1 piece up to 23 kg (50 lbs)
  • Premium Economy/Business Class: 2 pieces up to 23 kg (50 lbs) each
  • First Class: 3 pieces up to 23 kg (50 lbs) each

Does Qantas have Wi-Fi?

Yes, Qantas does offer in-flight Wi-Fi on selected domestic and international routes.