Jetstar australia

Jetstar Airways customer service — how to get help fast? Contact phone numbers, emails, offices (2024 guide) 

Jetstar Airways is one of the most reliable airlines in Asia Pacific. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and you can often talk to a live person 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Jetstar airlines staff for quick assistance and troubleshooting. Not only in Australia but all over the world when traveling abroad.

Written by Maksim Koval
Updated on 17 February 2024

Best ways to contact Jetstar

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from Jetstar Airways as quickly as possible. Let’s start with the basics – depending on the nature of your inquiry, you can call Jetstar using the following telephone numbers:

Jetstar phone numbers
131 538Jetstar Contact Center (from Australia)
613 9645 5999Jetstar Contact Center (from overseas)
regional phone numberscustomer services in other countries
1300 792 688 / 0800 401 283group reservations (Australia / New Zealand)
1300 722 327Jetstar Hotels (Australia / overseas)
1300 360 520Jetstar Holidays
1800 257 504Jetstar Insurance (AIG Australia)
133 677 / 1300 555 727disability services (TTY - Text Telephone / Speak & Listen)

Do you really need to call Jetstar Airways?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Jetstar Airways customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Booking section of Jetstar‘s website (you will need booking reference and your last name to login).

Before contacting Jetstar it’s always a good idea to check their help pages such as:

… or problem-specific pages with answers to the most common questions you may have:

How do I talk to a live person at Jetstar Airways?

Basically, you’ll be talking to a real person every time you call one of Jetstar‘ phone numbers. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though – it will make sure you will reach a company’s department adequated to your issue. This is also the system that puts you on hold if the lines are busy – but rest assured that on the other side there is always a human operator you can talk to.

Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a “chatbot operator” experience. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. But even there, a live person (part of Jetstar‘s customer service team) is available. Try typing “talk to human”, “live agent”, or something similar to tell the chatbot that your problem requires contact with a real person.

Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues.

Lastly, email is basically handled by humans. You may receive an auto reply right after you send the message to one of the Jetstar‘s email addresses (it will be marked as such), but after some time you can expect a reply from a real person.

Requesting a refund

If you want to request a refund, it can be done via the jetstar.com website. First, you need to cancel your flight by logging in to the Manage Booking section of the website. You’ll then have the option to request a refund. More information about the process can be found on the Compensation and Refunds page.

If you need help with a reservation made not through the Jetstar Airways website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

Booking through a travel agent can be a game-changer!

If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.

When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.