Qantas Airlines

Qantas Customer Service: Contact Numbers, Live Chat Support, Help Desks, Offices

Undoubtedly, Australian Qantas is one of the most reliable airlines in the world. Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours. However, there may be times when things go south and busy call centers don't answer your calls. Learn about alternative ways to contact Qantas Support to get help fast and solve your problem – not only in Australia but also when traveling overseas.

Covering customer support information for Australia – Sydney, Melbourne, Brisbane, Perth, Gold Coast, Adelaide, Darwin, Gosford, Rockhampton, Canberra, Cairns, Broome, Alice Springs, Tasmania, New Zealand – Auckland, Christchurch, Queenstown, Wellington, China – Beijing, Shanghai, Hong Kong, Indonesia – Jakarta, Bali, Japan – Tokyo, Osaka, Singapore, South Africa – Johannesburg, Cape Town, Chile – Santiago, Thailand – Bangkok, France – Paris, Germany – Frankfurt, Thailand – Bangkok, Phuket, Vietnam –  Ho Chi Minh, UAE – Dubai, UK England – London, USA – Los Angeles, New York.

17 May 2021

Qantas Flight Center

Essential information for passengers. New, lower fares for Qantas flights.

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Qantas sales & promotions

A curated list of Qantas promotions, ticket sales, special deals, vouchers, and promo codes.

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Qantas hotline during COVID-19 outbreak

During the coronavirus outbreak, Qantas introduced significant cuts of its flights and services – please check details on Qantas Flight Center. Before contacting the airline you should first try to check your flight status online or amend your booking on the Manage Booking page.

Passengers whose flights have been affected by the restrictions on travel can find assistance by using the Qantas Customer Service phone numbers listed below. Please note that there may be delays in call wait times, as there are large numbers of passengers affected by the COVID-19 outbreak.

13 13 13

flight bookings, open 24 hours

13 11 31

Frequent Flyer Service Center

1300 738 206

hotel bookings Australia, open 9am - 6pm (AEST)

+61 28059 0182

hotel bookings international

How can I contact Qantas?

Depending on the nature of your enquiry, you may contact Qantas in one of the following ways:
Qantas main contacts
13-13-13main call center number (from Australia): general enquiries, flight booking, refunds, flight changes, cancellations, etc.
+61282222439main call center number (from overseas): general enquiries, flight booking, refunds, flight changes, cancellations, etc.
13 12 23flight information: arrivals, departures, delays, etc
0477 726 827
SMS service (from Australia): simple enquirues, fast response
13 26 24group bookings (from Australia)
13 11 31call centre dedicated to Frequent Flyer members (from Australia): Qantas Club, Qantas loyalty points, rewards, lounges, etc.
1300 306 980
baggage services and information
1300 738 206
hotel reservations (from Australia )
+61280590182hotel reservations (from overseas)
13 14 15Qantas Holidays (travel packages)
1300 783 146Qantas Travel Insurance (Australia)
0800 800 608Qantas Travel Insurance (New Zealand)
regional numbershelplines to call Qantas branch in your country
emailsto email Qantas local branches
online chatavailable to Frequent Flyer members only
social mediaTwitter and Facebook for non-urgent enquiries
regional officesQantas sales offices near you for flight ticket bookings, reservation changes, refunds, etc
complaint formif you'd like to file a complaint

If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional Qantas regional offices. Members of the Frequent Flyer program can receive help on the web chat (agent or chatbot) or by e-mail: [email protected].

Direct messages (DM) sent to Qantas social media channels are usually answered promptly – if you are experiencing long waiting times when calling Qantas, try to contact the airline directly on Twitter or Facebook.

Qantas Customer Service is also available through email form on the airline’s website, although it’s limited to baggage questions and general feedback.

Best times to call Qantas

Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). Even if Qantas offers a call-back service, it doesn’t reduce the overall waiting time.

To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week. Experienced Qantas customers suggest that the best time to call is early in the morning (4am – 7am AEST). Also, late hours on weekends can increase the chance for your call to be answered promptly.

Qantas customer support channels

Find below the complete list of Qantas support channels. Before contacting the airline's helpline it's always a good idea to check their social media, help pages and newsroom, as they often provide answers to most popular questions and problems customers may have.
Qantas customer support channels
Call Center Australia13-13-13
Call Center international+61 2 8222 2439
SMS service Australia0477 726 827
Twitter@Qantas
FacebookQantas on Facebook
live chatFF live chat (Frequent Flyer members only)
email addressbranches only
email formcontact email form (general feedback only)
help pagesHelp Pages
newsroomNewsroom
sales officeslist of sales offices

Qantas phone numbers by country

Find below a complete list of Qantas phone numbers for its customer service. The main CS call center is located in Australia, but it's always the best choice to call the airline branch in your country.

Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas.
Qantas phone numbers by country
CountryQantas Phone NumberNotes
Argentina0800 122 0337
toll free
Australia 13 13 13
local
Australia+61 2 8222 2439overseas
Austria+0800 29554724/7
Belgium+32 2700 678124/7
Brazil0800 892 3346toll free
Cambodia+855 0 23 220099
Canada1800 227 450024/7
Chile800 835 882toll free
China, mainland+86 400 819 9495
China, Beijing+86 10 656 79006
China, Shanghai+86 21 6145 0188
France+33 1 57 32 92-8324/7
Germany+49 6929957142124/7
Hong Kong+852 2298 811124/7
India+91 22 6111 18 18
Indonesia001 803 61786toll free
Italy+41 44 511 123724/7
Japan03 6833 070024/7
Malaysia+603 2053503324/7
Mexico+1800 227 450024/7
Netherlands+31 20 203542524/7
New Zealand0800 808 767
Norway+47 800 14 801
Philippines1800 1611 0034toll free
Poland+48 22 625 0467
Qatar+974 40360602
Russia+7 495 641 5121
Singapore+65 6415 737324/7
Saudi Arabia+966 13 882 3711
South Africa+27 21 427 3128 24/7
South Korea+82 2 777 6871
Sweden+46 8 590 000 90
Switzerland+41 44 511 123724/7
Taiwan+886 2 2509 2000
Thailand001 800 611 4797toll free
UAE+971 2 611 8640Abu Dhabi
UAE+971 4389 8111 Dubai
United Kingdom0800 964 43224/7
United States1800 227 450024/7
Vietnam+84 8999 10689

How to contact Qantas Hotels?

If you have any enquires regarding your hotel booking, including cancelations and refund requests, you may contact Qantas Hotels on their dedicated live chat or phone numbers:

1300 738 206 from Australia
+61 2 8059 0182 from overseas

Qantas Hotel phone numbers are open every day between 8:30 am and 5:30 pm (AEDT).

Qantas phone numbers by city

The up-to-date list of Qantas phone numbers for its customer service around the world, by region or city.

Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas.
Qantas phone numbers by city
CityQantas Local NumberQantas Regional Number
Abu Dhabi+971 2 611 8640
Amsterdam020 2035425+31 20 2035425
Athens+39 06 69781471
Auckland+64 9 3578900
Bali Denpasar001 803 61786+62 21 2555 6300
Bangkok+ 66 2 632 6611
Beijing6400 888 0089+86 10 656 7900
Berlin+49 69 299 571 421
Bern+41 44 511 1237
Bogota1-800-752 2347
+ 57 (1) 213 2062
Brisbane0800 808 767
Brussels027 00 67 81
Christchurch0800 808 767
Copenhagen+43 31 49 76
Damman+966 13 882 3711
Dubai+971 4389 8111
Frankfurt069 299 571421
Hanoi+84 8999 10689
Ho Chin Minh+848 3910 5373
Hong Kong+852 2298 8111
Istanbul+90 212 251 1315
Jakarta001 803 61786+62 21 2555 6300
Jeddah+966 2 669 3376
Johannesburg0800 993025+27 11 5898386
Kuala Lumpur+60 3 2053 5033
London0845 7 747 767
+44 208 600 4300
Manila+63 2 812 0607
Melbourne0800 808 767
Mexico 1 800 227 4500
Moscow+7 495 2344074
Mumbai+91 22 6111 1818
New York1 800 227 4500
Oman+968 24559941
Ottawa1 800 227 4500
Paris01 57 32 92 83+33 1 57 32 92 83
Perth0800 808 767
Qatar+974 44119017
Queenstown0800 808 767
Rome+029 129 4801
Santiago800-835882+ 56 2 2 817 9500
San Isidro0-800-00882
+ 551 221 4444
Seoul+82 2 777 6871
Shanghai+86 21 6145 0188
Stockholm+46 8 590 000 90
Surabaya001 803 61786+62 21 2555 6300
Sydney0800 808 767
Taipei+886 2 2509 2000
Tokyo03 6833 0700
Warsaw+48 22 625 0467
Wellington0800 808 767
Vienna+43 1 587 7771

Qantas phone numbers by airport

Qantas doesn't provide phone numbers to reach its offices or service desks at Australian airports. Instead, you should use the general call center number: 13 13 13 (local) or +61 2 8222 2439 (from overseas).

If you want to contact the airport regarding the lost property (items you may have left onboard or in an airport) you may use the phone number below.
Qantas lost property numbers by airport (Australia)
AirportAirport Phone Number
Adelaide08 8208 8858
Alice Springs08 8950 3915
Ayers Rock08 8956 2255
Brisbane07 3867 3264 (domestic) / 07 3307 9086 (international)
Bali Denpasar001 803 61786
Cairns07 4050 4235
Canberra02 6275 5446
Darwin08 8920 4637
Hobart1300 306 980
Launceston03 6398 6915
Melbourne03 8336 4100
Perth08 9270 9504
Sydney02 9952 9312 (domestic) / 1300 653 077 (international)
Townsville07 4758 0008

Call-back service

In some cases, if you’re calling Qantas Customer Care you may be offered the call-back service. It means you don’t have to stay on hold in the call queue – Qantas will ask you for your preferred call-back number and you will be noticed when one of its consultants will call you back.

Please note that the call-back service is available for call center numbers from Australia and New Zealand only.

Can I email Qantas?

Yes. Although Qantas doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to [email protected], and customers booking hotels with Qantas are provided with an email form to send their inquiries.

Want to file a complaint? Use this form to send your feedback to Qantas.

Find below an up-to-date list of Qantas email addresses by country:
Qantas e-mails
CountryQantas E-mail
Austria[email protected]
Belgium[email protected]
Brazil[email protected]
Fiji[email protected]
Finland[email protected]
Germany[email protected]
Italy[email protected]
Netherlands[email protected]
Philippines[email protected]
South Africa[email protected]
Switzerland[email protected]
Vietnam[email protected]

Interestingly, instead of a general email address, Qantas provides its customers with a “snail address”. Although the usefulness of this method of communication is debatable, you can send a letter (or a postcard?) to:

Customer Care
Qantas Airways Ltd
10 Bourke Road
Mascot NSW 2020
Australia

SMS service for fast problem solving

Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. It is especially useful if you have a relatively simple inquiry – easy to complete by exchanging a few text messages. The waiting times to get a response by SMS are usually shorter than the call center hold times.

To text Qantas via SMS, use 0477 QANTAS or 0477 726 827

It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Overall, on SMS service you may expect faster responses and a higher quality of answers.

Qantas SMS service is available to customers within Australia only.

Save time: contact Qantas via social media

The quickest way to change your booking is on Qantas Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media.

To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message.

To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button – it opens Facebook Messenger window, where you can chat with Qantas staff.

Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.

If your travel is in the next 48-72 hours, then reaching to Qantas call centre is still the best choice. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message.

Frequent Flyers – dedicated phone lines

Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). Still, if it’s urgent you can sometimes get answers by calling numbers in other countries:

Qantas Frequent Flyer contacts
CountryQantas Frequent Flyer Phone Number
International 1+61 3 9658 5302

International 2+61 2 9433 2329
Australia (local)13 11 31
Australia (overseas)+61 3 9658 5302
New Zealand0800 101 500
USA/Canada1 800 227 4220
Europe+44 20 8600 4333
United Kingdom (local)0845 7 747 100
United Kingdom (overseas)+44 20 8600 4333

If you’re a Platinum Frequent Flyer with Qantas, you’ll have your own dedicated number. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent.

Qantas frequent flyer contacts
Qantas Frequent Flyer members can enjoy dedicated customer support.

How to access Qantas live chat?

Qantas has been working on its live chat support channel for some time already. It’s still not a fully mature product, but it already may serve as an alternative way to get help from the airline.

Live chat availability varies – at the moment it provides general help for Frequent Flyer members (click to open chat) and for customers who have inquiries about hotel bookings (click to open chat).

Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on Qantas website.

Qantas live chat online web chat bot
To access Qantas Live Chat, visit the Frequent Flyer section of the website, then click the chat icon in the bottom right corner of the page

If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat.

Get help from Qantas regional office

Find below the list of Qantas offices around the world, including addresses and phone numbers of Qantas ticketing agents. You can reach your Qantas agency for queries, flight ticket bookings, reservation changes, and refunds, or just to give feedback.
Qantas Airways offices
CityQantas Office AddressQantas Office Number
AustraliaQantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia+61 2 9691 3636
Indonesia, BaliPT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali+62 21 2555 6300
Indonesia, JakartaPT. Holiday Tours and Travel, 19th floor, Jl Jend. Sudirman Kav. 79, Jakarta 12920, Indonesia+62 2125556300
MalaysiaH Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi,
Kuala Lumpur 55100, Malaysia
+60 32713 3910
PhilippinesHT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines+632 8 3966940
South KoreaHoliday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea+82 27776871
ThailandHoliday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand+66 26326611
VietnamHoliday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam+84 8999 10689
Qantas airways head office tiket2
Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia.

Qantas Contacts FAQ

Q: Where is Qantas head office?

A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia.

Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia
Qantas head office phone number: +61 2 9691 3636

Q: What's the Qantas' COVID-19 hotline?

A: For queries related to Qantas flights affected by the COVID-19 pandemic, call the airline's hotline numbers: 13 13 13 (within Australia) / +61 2 8222 2439 (from overseas).

Q: What's the toll-free phone number for Qantas?

A: Qantas provides toll-free phone numbers for its call centers in some countries. Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand).

Please note that toll-free calls should be made from a landline. It may cost extra, or the number may be unavailable if called from a mobile phone.

Q: How to text Qantas via SMS?

A: To text Qantas via SMS, send a text message to 0477 QANTAS (0477 726 827). Please note that the Qantas SMS service is available within Australia only.

Q: How do I contact Qantas at the Changi Airport Singapore?

A: To contact Qantas at the Changi airport in Singapore, call 6415 7373.

Q: What is Qantas phone number in Australia?

A: Qantas phone number in Australia: 13 13 13. If you are a Frequent Flyer member, call 13 11 31.

There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.

Q: What is Qantas phone number in Canada?

A: Qantas phone number in Canada: 1800 227 4500. Lines are open 24 hours.

Q: What is Qantas phone number in Indonesia?

A: Qantas phone number in Indonesia: 001 803 61786. It's a toll-free number.

Q: What is Qantas phone number in Malaysia?

A: Qantas phone number in Malaysia: +603 20535033. Lines are open 24 hours.

Q: What is Qantas phone number in New Zealand?

A: Qantas phone number in New Zealand: 0800 808 767.

Q: What is Qantas phone number in Singapore?

A: Qantas phone number in Singapore: +65 6415 7373. Lines are open 24 hours.

Q: What is Qantas phone number in Hong Kong?

A: Qantas phone number in Hong Kong: +852 2298 8111. Lines are open 24 hours.

Q: Can I contact Qantas on WhatsApp?

A: No. Qantas doesn't provide WhatsApp contact number.

Overall
4.3
Kirim
User Review
4.78 (9 votes)

Qantas review

Being the second oldest airline in the world, Qantas had more than enough time to gain their customer’s trust. It provides a wide choice of customer service channels with the response time is more than satisfactory. The Manage Booking page on their website offers good flexibility for customers wishing to change their travel plans, and in case of more complex problems Qantas can be contacted by phone, email, SMS, webchat or social media.
A wide network of regional branches around the world caters for customers from countries other than Australia.

If you’re looking for an all-round good airline, with plenty of support channels, Qantas Airways is always a good choice.

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