Qantas Customer Service and Contacts
- Qantas hotline during COVID-19 outbreak
- How can I contact Qantas?
- Qantas customer support channels
- Qantas phone numbers by country
- Qantas phone numbers by city
- SMS service for fast problem solving
- Can I email Qantas?
- How to access Qantas live chat?
- Save time: contact Qantas via social media
- Frequent Flyers – dedicated phone lines
- Get help from Qantas regional office
Tips to get help fast from Qantas Customer Service. Phone numbers and contacts for Qantas support in Australia, New Zealand, Canada, France, Germany, Indonesia, Japan, Malaysia, Netherlands, Singapore, South Korea, Switzerland, United States, Sydney, Brisbane, Melbourne, Perth, Jakarta, Bali, Kuala Lumpur, Bangkok, and more.
Qantas hotline during COVID-19 outbreak
During the coronavirus outbreak, Qantas introduced significant cuts of its flights and services – please check details on Qantas Flight Centre page. Before contacting the airline you should first try to check your flight status online, or amend your booking on the Manage Booking page.
Passengers whose flights have been affected by the restrictions on travel can find assistance by using the Qantas Customer Service phone numbers:
13 13 13
flight bookings, open 24/7
13 11 31
Frequent Flyer Service Center
1300 738 206
hotel bookings, open 9am - 6pm (AEST)
+61 28059 0182
hotel bookings, international calls
Please note that there may be delays in call wait times, as there are large numbers of passengers affected by the COVID-19 outbreak.
How can I contact Qantas?
To contact Qantas use one of their phone numbers:
- 13 13 13 – call centre (from Australia only)
- +61 2 8222 2439 – call centre (from overseas)
- 13 11 31 – call centre (frequent flyer members, from Australia only)
- 13 12 23 – arrivals and departures flight information
- 13 26 24 – group bookings
- 1300 306 980 – baggage services
- 13 14 15 – Qantas Holidays (travel packages)
- 13 11 31 – Qantas Club
- 1300 738 206 – hotel reservations (from Australia only)
- +61 2 8059 0182 – hotel reservations (from overseas)
- 0477 QANTAS / 0477 726 827 – SMS service (from Australia only)
If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional Qantas regional offices. Members of Frequent Flyer program can receive help on the web chat (agent or chatbot) or by e-mail: [email protected].
Direct messages (DM) sent to Qantas social media channels are usually answered promptly – if you are experiencing long waiting times when calling Qantas, try to contact the airline directly on Twitter or Facebook.
Qantas Customer Service is also available through email form on the airline’s website, although it’s limited to baggage questions and general feedback.
Best times to call Qantas
Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). Even if Qantas offers a call-back service, it doesn’t reduce the overall waiting time.
To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week. Experienced Qantas customers suggest that the best time to call is early in the morning (4am – 7am AEST). Also, late hours on weekends can increase the chance for your call to be answered promptly.
Qantas customer support channels
| Qantas Support Channel | Details |
|---|---|
| Call Center Australia | 13 13 13 |
| Call Center international | +61 2 8222 2439 |
| SMS service Australia | 0477 QANTAS / 0477 726 827 |
| @Qantas | |
| Qantas on Facebook | |
| live chat | FF live chat (Frequent Flyer members only) |
| email address | not available |
| email form | contact email form (general feedback only) |
| help pages | Help Pages |
| newsroom | Newsroom |
| sales offices | list of sales offices |
The essential info for Qantas passengers
Qantas phone numbers by country
Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas.
| Country | Qantas Phone Number | Notes |
|---|---|---|
| Argentina | 0800 122 0337 | toll free |
| Australia | 13 13 13, +61 2 8222 2439 | |
| Austria | +0800 295547 | 24/7 |
| Belgium | +32 2700 6781 | 24/7 |
| Brazil | 0800 892 3346 | toll free |
| Cambodia | +855 0 23 220099 | |
| Canada | 1800 227 4500 | 24/7 |
| Chile | 800 835 882 | toll free |
| China, mainland | +86 400 819 9495 | |
| China, Beijing | +86 10 656 79006 | |
| China, Shanghai | +86 21 6145 0188 | |
| France | +33 1 57 32 92 83 | 24/7 |
| Germany | +49 69 299 571 421 | 24/7 |
| Hong Kong | +852 2298 8111 | 24/7 |
| India | +91 22 6111 18 18 | |
| Indonesia | 001 803 61786 | toll free |
| Italy | +41 44 511 1237 | 24/7 |
| Japan | 03 6833 0700 | 24/7 |
| Malaysia | +603 20535033 | 24/7 |
| Mexico | +1800 227 4500 | 24/7 |
| Netherlands | +31 20 2035425 | 24/7 |
| New Zealand | 0800 808 767 | |
| Norway | +47 800 14 801 | |
| Philippines | 1800 1611 0034 | toll free |
| Poland | +48 22 625 0467 | |
| Qatar | +974 40360602 | |
| Russia | +7 495 641 5121 | |
| Singapore | +65 6415 7373 | 24/7 |
| Saudi Arabia | +966 13 882 3711 | |
| South Africa | +27 21 427 3128 | 24/7 |
| South Korea | +82 2 777 6871 | |
| Sweden | +46 8 590 000 90 | |
| Switzerland | +41 44 511 1237 | 24/7 |
| Taiwan | +886 2 2509 2000 | |
| Thailand | 001 800 611 4797 | toll free |
| United Arab Emirates, Abu Dhabi | +971 2 611 8640 | |
| United Arab Emirates, Dubai | +971 4389 8111 | |
| United Kingdom | 0800 964 432, +44 (0) 203 684 4034 (group bookings) | 24/7 |
| United States | 1800 227 4500 | 24/7 |
| Vietnam | +84 8999 10689 |
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Qantas phone numbers by city
Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas.
| City | Qantas Local Number | Qantas Regional Number |
|---|---|---|
| Abu Dhabi | +971 2 611 8640 | |
| Amsterdam | 020 2035425 | +31 20 2035425 |
| Athens | +39 06 69781471 | |
| Auckland | +64 9 3578900 | |
| Bali Denpasar | 001 803 61786 | +62 21 2555 6300 |
| Bangkok | + 66 2 632 6611 | |
| Beijing | 6400 888 0089 | +86 10 656 7900 |
| Berlin | +49 69 299 571 421 | |
| Bern | +41 44 511 1237 | |
| Bogota | 1-800-752 2347 | + 57 (1) 213 2062 |
| Brisbane | 0800 808 767 | |
| Brussels | 027 00 67 81 | |
| Christchurch | 0800 808 767 | |
| Copenhagen | +43 31 49 76 | |
| Damman | +966 13 882 3711 | |
| Dubai | +971 4389 8111 | |
| Frankfurt | 069 299 571421 | |
| Hanoi | +84 8999 10689 | |
| Ho Chin Minh | +848 3910 5373 | |
| Hong Kong | +852 2298 8111 | |
| Istanbul | +90 212 251 1315 | |
| Jakarta | 001 803 61786 | +62 21 2555 6300 |
| Jeddah | +966 2 669 3376 | |
| Johannesburg | 0800 993025 | +27 11 5898386 |
| Kuala Lumpur | +60 3 2053 5033 | |
| London | 0845 7 747 767 | +44 208 600 4300 |
| Manila | +63 2 812 0607 | |
| Melbourne | 0800 808 767 | |
| Mexico | 1 800 227 4500 | |
| Moscow | +7 495 2344074 | |
| Mumbai | +91 22 6111 1818 | |
| New York | 1 800 227 4500 | |
| Oman | +968 24559941 | |
| Ottawa | 1 800 227 4500 | |
| Paris | 01 57 32 92 83 | +33 1 57 32 92 83 |
| Perth | 0800 808 767 | |
| Qatar | +974 44119017 | |
| Queenstown | 0800 808 767 | |
| Rome | +029 129 4801 | |
| Santiago | 800-835882 | + 56 2 2 817 9500 |
| San Isidro | 0-800-00882 | + 551 221 4444 |
| Seoul | +82 2 777 6871 | |
| Shanghai | +86 21 6145 0188 | |
| Stockholm | +46 8 590 000 90 | |
| Surabaya | 001 803 61786 | +62 21 2555 6300 |
| Sydney | 0800 808 767 | |
| Taipei | +886 2 2509 2000 | |
| Tokyo | 03 6833 0700 | |
| Warsaw | +48 22 625 0467 | |
| Wellington | 0800 808 767 | |
| Vienna | +43 1 587 7771 |
All Qantas sales, promotions and discounts in one place
Can I email Qantas?
Yes. Although Qantas doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to [email protected].
| Country | Qantas E-mail |
|---|---|
| Austria | [email protected] |
| Belgium | [email protected] |
| Brazil | [email protected] |
| Fiji | [email protected] |
| Finland | [email protected] |
| Germany | [email protected] |
| Italy | [email protected] |
| Netherlands | [email protected] |
| Philippines | [email protected] |
| South Africa | [email protected] |
| Switzerland | [email protected] |
| Vietnam | [email protected] |
SMS service for fast problem solving
Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. It is especially useful if you have a relatively simple inquiry – easy to complete by exchanging a few text messages. The waiting times to get a response by SMS are usually shorter than the call center hold times.
To text Qantas via SMS, use 0477 QANTAS or 0477 726 827.
It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Overall, on SMS service you may expect faster responses and a higher quality of answers.
Qantas SMS service is available to customers within Australia only.
Save time: contact Qantas via social media
The quickest way to change your booking is on Qantas Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media.
If your travel is in the next 48-72 hours, then reaching to Qantas call centre is still the best choice. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message.
To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message.
To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button – it opens Facebook Messenger window, where you can chat with Qantas staff.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
Frequent Flyers – dedicated phone lines
Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). Still, if it’s urgent you can sometimes get answers calling numbers in other countries:
- Australia: 13 11 31 / +61 3 9658 5302
- New Zealand: 0800 101 500
- United Kingdom: 0845 7 747 100 / 020 8600 4333
- Europe: +44 20 8600 4333
- USA and Canada: 1 800 227 4220
- Internationally: +61 3 9658 5302 / +61 2 9433 2329
If you’re a Platinum Frequent Flyer with Qantas, you’ll have your own dedicated number. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent.
How to access Qantas live chat?
Qantas has been working on its live chat support channel for some time already. It’s still not a fully mature product, but it already may serve as an alternative way to get help from the airline.
Live chat availability varies – at the moment it provides general help for Frequent Flyer members and for customers who have inquiries about hotel bookings.
Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on Qantas website.
If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat.
Get help from Qantas regional office
| City | Qantas Office Address | Qantas Office Number |
|---|---|---|
| Australia | Qantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia | +61 2 9691 3636 |
| Indonesia, Bali | PT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali | +62 21 2555 6300 |
| Indonesia, Jakarta | PT. Holiday Tours and Travel, 19th floor, Jl Jend. Sudirman Kav. 79, Jakarta 12920, Indonesia | +62 2125556300 |
| Malaysia | H Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi, Kuala Lumpur 55100, Malaysia | +60 32713 3910 |
| Philippines | HT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines | +632 8 3966940 |
| South Korea | Holiday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea | +82 27776871 |
| Thailand | Holiday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand | +66 26326611 |
| Vietnam | Holiday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam | +84 8999 10689 |
Qantas Contacts FAQ
Q: Where is Qantas head office?
A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia.
Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia
Qantas head office phone number: +61 2 9691 3636
Q: What's the Qantas' COVID-19 hotline?
A: For queries related to Qantas flights affected by the COVID-19 pandemic, call the airline's hotline numbers: 13 13 13 (within Australia) / +61 2 8222 2439 (from overseas).
Q: What's the toll-free phone number for Qantas?
A: Qantas provides toll-free phone numbers for its call centers in some countries. Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand).
Please note that toll-free calls should be made from a landline. It may cost extra, or the number may be unavailable if called from a mobile phone.
Q: How to text Qantas via SMS?
A: To text Qantas via SMS, send a text message to 0477 QANTAS (0477 726 827). Please note that the Qantas SMS service is available within Australia only.
Q: How do I contact Qantas at the Changi Airport Singapore?
A: To contact Qantas at the Changi airport in Singapore, call 6415 7373.
Q: What is Qantas phone number in Australia?
A: Qantas phone number in Australia: 13 13 13. If you are a Frequent Flyer member, call 13 11 31.
There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.
Q: What is Qantas phone number in Canada?
A: Qantas phone number in Canada: 1800 227 4500. Lines are open 24 hours.
Q: What is Qantas phone number in Indonesia?
A: Qantas phone number in Indonesia: 001 803 61786. It's a toll-free number.
Q: What is Qantas phone number in Malaysia?
A: Qantas phone number in Malaysia: +603 20535033. Lines are open 24 hours.
Q: What is Qantas phone number in New Zealand?
A: Qantas phone number in New Zealand: 0800 808 767.
Q: What is Qantas phone number in Singapore?
A: Qantas phone number in Singapore: +65 6415 7373. Lines are open 24 hours.
Q: What is Qantas phone number in Hong Kong?
A: Qantas phone number in Hong Kong: +852 2298 8111. Lines are open 24 hours.
Q: Can I contact Qantas on WhatsApp?
A: No. Qantas doesn't provide WhatsApp contact number.
- Qantas Customer Service Rating - 0.0
Overall
User Review
( votes)Review
Being the second oldest airline in the world, Qantas had more than enough time to gain their customer’s trust. It provides a wide choice of customer service channels with the response time is more than satisfactory. The Manage Booking page on their website offers good flexibility for customers wishing to change their travel plans, and in case of more complex problems Qantas can be contacted by phone, email, SMS, webchat or social media.
A wide network of regional branches around the world caters for customers from countries other than Australia.
If you’re looking for an all-round good airline, with plenty of support channels, Qantas Airways is always a good choice.
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