Qantas: Contact numbers and customer service

Qantas Airways — how to get help fast? Customer service, contact phone numbers, emails, offices (2024 guide) 

Undoubtedly, Australian flag carrier Qantas is one of the most reliable airlines in the world. Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours. However, there may be times when things go south and busy call centers don't answer your calls. Learn about the best ways to contact Qantas Support to get help fast and solve your problem – not only in Australia but also when traveling overseas.

Written by Maksim Koval
Updated on 24 December 2023

Best ways to contact Qantas

Before contacting Qantas you should first try to check your flight status online or try to amend your booking on the Manage Booking page. Then, depending on the nature of your inquiry, you may contact Qantas in one of the following ways:

Qantas contact numbers
13-13-13main call center number from Australia: general enquiries contact
+61282222439main call center number from overseas: general enquiries contact
13 12 23flight information contact: arrivals, departures, delays, etc
1300 722 040urgent travel queries
0477 726 827
SMS service from Australia: simple enquirues (fast response)
13 11 31 / +61 3 9658 5302contact dedicated to Frequent Flyer members (Australia / overseas)
1300 306 980
baggage services and information
13 26 24 / +44 (0) 203 684 4034Qantas group bookings (Australia / UK)
1300 738 206 / +61280590182
hotel reservations (from Australia / overseas )
13 14 15Qantas Holidays (travel packages)
1300 783 146 / 0800 800 608Qantas Travel Insurance (Australia / New Zealand)
1300 992 700 / +61 2 8222 2569Qantas Money (Australia / overseas)
13 49 60 / +61 2 8376 7600Qantas Insurance (Australia / overseas)
1300 662 859 / +61 2 8222 2562Qantas Store (Australia / overseas)
+61 2 9691 3636Qantas Headquarters
regional numbershelplines to contact Qantas branch in your country

Before contacting the airline’s helpline it’s always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have.

Qantas support channels
call centersphone numbers by country
emailsto email Qantas local branches
online chatavailable to Frequent Flyer members only
WhatsAppcurrently not available
help pagesHelp Pages
newsroomNewsroom
social mediaTwitter and Facebook for non-urgent enquiries
regional officesQantas sales offices near you for flight ticket bookings, reservation changes, refunds, etc
complaint formif you'd like to file a complaint

Tips before you contact Qantas

  • If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional Qantas regional offices.
  • If you want to cancel your flight and ask for a refund, read the official Qantas information, then fill out the online form to apply for a refund. There is no need to call Qantas. Please note that the refund may take up to 8 weeks to process.
  • Members of the Qantas Frequent Flyer program can receive help via webchat or by e-mail: frequent_flyer@qantas.com.au.
  • Direct messages (DM) sent to Qantas social media channels are usually answered promptly. If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on Twitter or Facebook.
  • If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their SMS service. It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs.

Booking through a travel agent can be a game-changer!

If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.

When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.