Qantas Airways — how to get help fast? Customer service, contact phone numbers, emails, offices (2025 guide) 

A: According to our tests, the average wait time for the Qantas call center was above 30 minutes (morning and early afternoon) and above 55 minutes (late afternoon and evening). The best time to call Qantas is early in the morning (4 am – 7am AEST).

A: Qantas customer care in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada ( +1 1800 227 4500), US (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373), and in some EU countries (Austria, Belgium, France, Germany, Italy, Netherlands, Ireland, Switzerland, and UK) are open 24/7, including holidays. Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays.

Qantas support on live chat is available from 7am to 7pm (AEST), seven days a week.

A: Qantas phone number in Australia: 13 13 13. If you are a Frequent Flyer member, call 13 11 31.

There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.

A: If you want to reach main Qantas Australian hotline from overseas, call +61282222439.

Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. Please see 'Qantas Telephone Numbers by Country' on this page for a list of international telephone numbers.

A: Qantas provides toll-free phone numbers for its call centers in some countries. Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand).

Please note that toll-free calls should be made from a landline. It may cost extra, or the number may be unavailable if called from a mobile phone.

A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). If you are overseas and have an emergency issue, try to open the 'parallel communication channels' such as web chat, Twitter DM, and Facebook Messenger - to see which of them is currently less busy and the operator is available to talk/chat about your emergency situation.

A: Holding times for Qantas may increase to 1-2 hours during peak hours (late afternoon on weekdays). Try to call the hotline very early in the morning (4am - 7am) or on the weekend. Alternatively, send a direct message to Qantas Support on Twitter or via Facebook Messenger.

A: Qantas provides an easy to fill online form you can use to apply for a refund, so there is no need to call their hotline.

To start a refund process enter your Booking Reference and your last name (a separate refund request must be submitted per person and per service) - your booking details will be then retrieved automatically.

Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned.

A: If you want to make a group booking, call Qantas Group Travel 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or use the online form to obtain a group quote. You may also send an email to info@qantasgrouptravel.com.

For groups departing from the United Kingdom, call +44 (0) 203 684 4034 (9am - 5.15pm, Monday to Friday).

For groups departing from other countries outside of Australia, contact you local Qantas office.

A: If your baggage has been damaged, delayed or is missing, you should report it as soon as possible to Qantas Customer Center (13 13 13). Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia).

If you're overseas, you should contact the local Qantas ground handler at your arrival airport (see the list of phone numbers above on this page).

A: To contact Qantas Frequent Flyer (FF) about reward points and loyalty program, call 13 11 31 in Australia or +61 3 9658 5302 outside Australia (phone lines open from 7am to 8pm, Australian Eastern Time).

A: If you’re a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service staff.

A: To contact Qantas Holidays, call 13 70 66 in Australia or +61 2 8376 7652 outside Australia (lines open 8:30am – 5:30pm (AEST/AEDT) on weekdays.

A: To contact Qantas Hotels, call 1300 738 206 in Australia or +61 2 8059 0182 outside Australia (lines open 8:30am – 5:30pm AEST/AEDT, from Monday to Sunday).

A: To contact Qantas Wine, call 1800 505 004. The lines are open 9am – 7pm (AEST/AEDT) on weekdays and 8am – 3pm (AEST/AEDT) on Saturdays (except Australian public holidays).

A: To contact Qantas Wellbeing, call 13 49 60 in Australia. The lines are open 9am – 7pm (AEST) on weekdays. Alternatively, you can send an email to help@qantaswellbeing.com.

A: To contact Qantas Insurance, call 13 49 60 in Australia. The lines are open 9am – 7pm (AEST) on weekdays. From overseas, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday).

A: To contact Qantas Money, call 1300 992 700 in Australia. From overseas, call +61 2 8222 2569. Both lines are open 24/7.

You can also send an email using the Qantas Money online form: www.qantasmoney.com/contact-us.

A: If you want to enquire about aircraft charter, call 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or send an email to shrcharters@qantas.com.au.

A: To contact Qantas Rewards Store, call 1300 662 859 in Australia, 0800 886 033 in New Zealand, and +61 2 8222 2562 in other countries, All lines are open 8am - 7pm (AEST), Monday to Saturday.

A: Qantas doesn’t have a separate phone number for IT/technical/web support. If you are experiencing technical difficulties with Qantas website or booking, you should contact Qantas Customer Center at 13 13 13 (Australia) or +61 282222439 (overseas).

A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia.

Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia
Qantas head office phone number: +61 2 9691 3636

A: To contact Qantas at the Changi airport in Singapore, call 6415 7373.

A: Qantas phone number in Canada: 1800 227 4500. Lines are open 24 hours.

A: Qantas phone number in Indonesia: 001 803 61786. It's a toll-free number.

A: Qantas phone number in Malaysia: +603 20535033. Lines are open 24 hours.

A: Qantas phone number in New Zealand: 0800 808 767.

A: Qantas phone number in Singapore: +65 6415 7373. Lines are open 24 hours.

A: Qantas phone number in Hong Kong: +852 2298 8111. Lines are open 24 hours.

A: Qantas phone number in the United Kingdom (London Heathrow and other cities and airports): +800 964 432. Lines are open 24/7.

A: No. Qantas doesn't provide WhatsApp contact number.