(2023 Guide)Β QANTAS β€” How To Get Help Fast?Customer Service, Contact Phone Numbers, Chat, Email, Offices

Qantas: Contact numbers and customer service

Undoubtedly, Australian flag carrier Qantas is one of the most reliable airlines in the world. Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours. However, there may be times when things go south and busy call centers don't answer your calls. Learn about the best ways to contact Qantas Support to get help fast and solve your problem – not only in Australia but also when traveling overseas.

Qantas contacts for Australia AU: Sydney, Melbourne, Brisbane, Perth, Gold Coast, Adelaide, Darwin, Gosford, Rockhampton, Canberra, Cairns, Broome, Alice Springs, Tasmania. Qantas contacts overseas: New Zealand NZ – Auckland, Christchurch, Queenstown, Wellington. China – Beijing, Shanghai, Hong Kong. Indonesia – Jakarta, Bali. Japan – Tokyo, Osaka. Singapore. South Africa – Johannesburg, Cape Town. Thailand – Bangkok. France – Paris. Germany – Frankfurt. Ireland – Dublin. Thailand – Bangkok, Phuket. Vietnam –  Ho Chi Minh. UAE – Dubai. UK England – London. USA – Los Angeles, New York. Canada – Vancouver.

23 April 2023

Best ways to contact Qantas

Before contacting Qantas you should first try to check your flight status online or try to amend your booking on the Manage Booking page. Then, depending on the nature of your inquiry, you may contact Qantas in one of the following ways:

Qantas contact numbers
13-13-13main call center number from Australia: general enquiries contact
+61282222439main call center number from overseas: general enquiries contact
13 12 23flight information contact: arrivals, departures, delays, etc
1300 722 040urgent travel queries
0477 726 827
SMS service from Australia: simple enquirues (fast response)
13 11 31 / +61 3 9658 5302contact dedicated to Frequent Flyer members (Australia / overseas)
1300 306 980
baggage services and information
13 26 24 / +44 (0) 203 684 4034Qantas group bookings (Australia / UK)
1300 738 206 / +61280590182
hotel reservations (from Australia / overseas )
13 14 15Qantas Holidays (travel packages)
1300 783 146 / 0800 800 608Qantas Travel Insurance (Australia / New Zealand)
1300 992 700 / +61 2 8222 2569Qantas Money (Australia / overseas)
13 49 60 / +61 2 8376 7600Qantas Insurance (Australia / overseas)
1300 662 859 / +61 2 8222 2562Qantas Store (Australia / overseas)
+61 2 9691 3636Qantas Headquarters
regional numbershelplines to contact Qantas branch in your country

Before contacting the airline’s helpline it’s always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have.

Qantas support channels
call centersphone numbers by country
emailsto email Qantas local branches
online chatavailable to Frequent Flyer members only
WhatsAppcurrently not available
help pagesHelp Pages
social mediaTwitter and Facebook for non-urgent enquiries
regional officesQantas sales offices near you for flight ticket bookings, reservation changes, refunds, etc
complaint formif you'd like to file a complaint

Tips before you contact Qantas

  • If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional Qantas regional offices.
  • If you want to cancel your flight and ask for a refund, read the official Qantas information, then fill out the online form to apply for a refund. There is no need to call Qantas. Please note that the refund may take up to 8 weeks to process.
  • Members of the Qantas Frequent Flyer program can receive help via webchat or by e-mail: frequent_flyer@qantas.com.au.
  • Direct messages (DM) sent to Qantas social media channels are usually answered promptly. If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on Twitter or Facebook.
  • If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their SMS service. It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs.

Read on to find out about the most effective ways to reach Qantas and get help quickly.

Waiting times when calling Qantas

Qantas (like most airlines) employs a certain number of staff in its call centers – sufficient to serve customers under standard conditions. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) the airline usually puts more resources into customer service. Unfortunately, these extra measures are not always adequate for the situation, so the waiting times occasionally can increase.

According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes – depending on when we were calling. We’ve found that some times are certainly better than others:

Best times to contact Qantas

Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). Even if Qantas offers a call-back service, it doesn’t reduce the overall waiting time.

To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week (Tuesday to Thursday). Basically, the earlier in the day you call, the less you’ll have to wait. Experienced Qantas customers suggest that the best time to call is early in the morning (4am – 7am AEST). Late hours on weekends can increase the chance for your call to be answered promptly.

Qantas phone numbers (by country)

Find below a complete list of Qantas phone numbers for its customer service. The main CS call center is located in Australia, but it’s always the best choice to call the airline branch in your country.

Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas.

Qantas phone numbers by country
CountryQantas Phone NumberNotes
Argentina0800 122 0337
toll free
Australia 13 13 13
Australia+61 2 8222 2439overseas
Austria+0800 29554724/7
Belgium+32 2700 678124/7
Brazil0800 892 3346toll free
Cambodia+855 0 23 220099
Canada1800 227 450024/7
Chile800 835 882toll free
China, mainland+86 400 819 9495
China, Beijing+86 10 656 79006
China, Shanghai+86 21 6145 0188
France+33 1 57 32 92-8324/7
Germany+49 6929957142124/7
Hong Kong+852 2298 811124/7
India+91 22 6111 18 18
Indonesia001 803 61786toll free
Italy+41 44 511 123724/7
Japan03 6833 070024/7
Malaysia+603 2053503324/7
Mexico+1800 227 450024/7
Netherlands+31 20 203542524/7
New Zealand0800 808 767
Norway+47 800 14 801
Philippines1800 1611 0034toll free
Poland+48 22 625 0467
Qatar+974 40360602
Russia+7 495 641 5121
Singapore+65 6415 737324/7
Saudi Arabia+966 13 882 3711
South Africa+27 21 427 3128 24/7
South Korea+82 2 777 6871
Sweden+46 8 590 000 90
Switzerland+41 44 511 123724/7
Taiwan+886 2 2509 2000
Thailand001 800 611 4797toll free
UAE+971 2 611 8640Abu Dhabi
UAE+971 4389 8111 Dubai
United Kingdom0800 964 43224/7
United States1800 227 450024/7
Vietnam+84 8999 10689

How to contact Qantas Hotels?

If you have any enquires regarding your hotel booking, including cancelations and refund requests, you may contact Qantas Hotels on their dedicated live chat or phone numbers:

1300 738 206 from Australia
+61 2 8059 0182 from overseas

Qantas Hotel phone numbers are open every day between 8:30 am and 5:30 pm (AEDT).

Qantas phone numbers (by city)

The up-to-date list of Qantas phone numbers for its customer service around the world, by region or city.

Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas.

Qantas phone numbers by city
CityQantas Local NumberQantas Regional Number
Abu Dhabi+971 2 611 8640
Amsterdam020 2035425+31 20 2035425
Athens+39 06 69781471
Auckland+64 9 3578900
Bali Denpasar001 803 61786+62 21 2555 6300
Bangkok+ 66 2 632 6611
Beijing6400 888 0089+86 10 656 7900
Berlin+49 69 299 571 421
Bern+41 44 511 1237
Bogota1-800-752 2347
+ 57 (1) 213 2062
Brisbane0800 808 767
Brussels027 00 67 81
Christchurch0800 808 767
Copenhagen+43 31 49 76
Damman+966 13 882 3711
Dubai+971 4389 8111
Frankfurt069 299 571421
Hanoi+84 8999 10689
Ho Chin Minh+848 3910 5373
Hong Kong+852 2298 8111
Istanbul+90 212 251 1315
Jakarta001 803 61786+62 21 2555 6300
Jeddah+966 2 669 3376
Johannesburg0800 993025+27 11 5898386
Kuala Lumpur+60 3 2053 5033
London0845 7 747 767
+44 208 600 4300
Manila+63 2 812 0607
Melbourne0800 808 767
Mexico 1 800 227 4500
Moscow+7 495 2344074
Mumbai+91 22 6111 1818
New York1 800 227 4500
Oman+968 24559941
Ottawa1 800 227 4500
Paris01 57 32 92 83+33 1 57 32 92 83
Perth0800 808 767
Qatar+974 44119017
Queenstown0800 808 767
Rome+029 129 4801
Santiago800-835882+ 56 2 2 817 9500
San Isidro0-800-00882
+ 551 221 4444
Seoul+82 2 777 6871
Shanghai+86 21 6145 0188
Stockholm+46 8 590 000 90
Surabaya001 803 61786+62 21 2555 6300
Sydney0800 808 767
Taipei+886 2 2509 2000
Tokyo03 6833 0700
Warsaw+48 22 625 0467
Wellington0800 808 767
Vienna+43 1 587 7771

Call-back service

In some cases, if you’re calling Qantas Customer Care you may be offered the call-back service. It means you don’t have to stay on hold in the call queue – Qantas will ask you for your preferred call-back number and you will be noticed when one of its consultants will call you back.

Please note that the call-back service is available for call center numbers from Australia and New Zealand only.

Qantas phone numbers (by airport)

Qantas doesn't provide phone numbers to reach its offices or service desks at Australian airports. Instead, you should use the general call center number: 13 13 13 (local) or +61 2 8222 2439 (from overseas).

If you want to contact the airport regarding the lost property (items you may have left onboard or in an airport) you may use the phone number below.
Qantas lost property numbers by airport (Australia)
AirportAirport Phone Number
Adelaide08 8208 8858
Alice Springs08 8950 3915
Ayers Rock08 8956 2255
Brisbane07 3867 3264 (domestic) / 07 3307 9086 (international)
Bali Denpasar001 803 61786
Cairns07 4050 4235
Canberra02 6275 5446
Darwin08 8920 4637
Hobart1300 306 980
Launceston03 6398 6915
Melbourne03 8336 4100
Perth08 9270 9504
Sydney02 9952 9312 (domestic) / 1300 653 077 (international)
Townsville07 4758 0008

Frequent Flyers – dedicated phone lines

Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). Still, if it’s urgent you can sometimes get answers by calling numbers in other countries:

Qantas Frequent Flyer contacts
CountryQantas Frequent Flyer Phone Number
International 1+61 3 9658 5302

International 2+61 2 9433 2329
Australia (local)13 11 31
Australia (overseas)+61 3 9658 5302
New Zealand0800 101 500
USA/Canada1 800 227 4220
Europe+44 20 8600 4333
United Kingdom (local)0845 7 747 100
United Kingdom (overseas)+44 20 8600 4333

If you’re a Platinum Frequent Flyer with Qantas, you’ll have your own dedicated number. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent.

Qantas frequent flyer contacts
Qantas Frequent Flyer members can enjoy dedicated customer support.

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When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

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Can I email Qantas?

Yes. Although Qantas doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to frequent_flyer@qantas.com.au, and customers booking hotels with Qantas are provided with an email form to send their inquiries.

Want to file a complaint? Use this form to send your feedback to Qantas.

Find below an up-to-date list of Qantas email addresses by country:
Qantas e-mails
CountryQantas E-mail
South Africaqantassouthafrica@mindpearl.com

Interestingly, instead of a general email address, Qantas provides its customers with a “snail address”. Although the usefulness of this method of communication is debatable, you can send a letter (or a postcard?) to:

Customer Care
Qantas Airways Ltd
10 Bourke Road
Mascot NSW 2020

SMS service for fast problem solving

Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. It is especially useful if you have a relatively simple inquiry – easy to complete by exchanging a few text messages. The waiting times to get a response by SMS are usually shorter than the call center hold times.

To text Qantas via SMS, use 0477 QANTAS or 0477 726 827

Get help faster via Qantas SMS

It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Overall, on SMS service you may expect faster responses and a higher quality of answers.

Qantas SMS service is available to customers within Australia only.

Save time: contact Qantas via social media

The quickest way to change your booking is on Qantas Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media.

To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message.

To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button – it opens Facebook Messenger window, where you can chat with Qantas staff.

Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.

If your travel is in the next 48-72 hours, then reaching to Qantas call centre is still the best choice. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message.

How to access Qantas live chat?

Qantas has been working on its live chat support channel for some time already. It’s still not a fully mature product, but it already may serve as an alternative way to get help from the airline.

Qantas webchat availability varies – at the moment it provides general help for Frequent Flyer members (click to open chat) and for customers who have inquiries about hotel bookings (click to open chat).

Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on Qantas website.

Qantas live chat online web chat bot
To access Qantas Live Chat, visit the Frequent Flyer section of the website, then click the chat icon in the bottom right corner of the page

If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat.

Get help from Qantas regional office

Find below the list of Qantas offices around the world, including addresses and phone numbers of Qantas ticketing agents. You can reach your Qantas agency for queries, flight ticket bookings, reservation changes, and refunds, or just to give feedback.
Qantas Airways offices
CityQantas Office AddressQantas Office Number
AustraliaQantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia+61 2 9691 3636
Indonesia, BaliPT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali+62 21 2555 6300
Indonesia, JakartaPT. Holiday Tours and Travel, 19th floor, Jl Jend. Sudirman Kav. 79, Jakarta 12920, Indonesia+62 2125556300
MalaysiaH Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi,
Kuala Lumpur 55100, Malaysia
+60 32713 3910
PhilippinesHT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines+632 8 3966940
South KoreaHoliday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea+82 27776871
ThailandHoliday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand+66 26326611
VietnamHoliday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam+84 8999 10689
Qantas airways head office tiket2
Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia.

How to file a formal complaint?

Sometimes you may wish to formally file a complaint with Qantas with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. – these are some of the issues you may want to complain about to Qantas.

To file a complaint, go to Qantas’ website and fill out the online form. You can also call the Feedback Line 1300 659 161 within Australia or +61 2 9067 1620 outside Australia (lines open from 9am to 5pm AEST, 7 days per week).

If you are unsatisfied with how Qantas settles your complaint, you can contact the Airline Customer Advocate (ACA). The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline andΒ it provides a free and independent service to Qantas customers.

You can lodge a complaint directly on the ACA website or by email. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia).

Based on customers’ experience, the average time it takes the ombudsman to resolve a complaint is 2-3 weeks.

Qantas customer support FAQ

Q: How long is Qantas hold time?

A: According to our tests, the average wait time for the Qantas call center was above 30 minutes (morning and early afternoon) and above 55 minutes (late afternoon and evening). The best time to call Qantas is early in the morning (4 am – 7am AEST).

Q: What are Qantas customer care opening hours?

A: Qantas customer care in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada ( +1 1800 227 4500), US (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373), and in some EU countries (Austria, Belgium, France, Germany, Italy, Netherlands, Ireland, Switzerland, and UK) are open 24/7, including holidays. Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays.

Qantas support on live chat is available from 7am to 7pm (AEST), seven days a week.

Q: What is Qantas phone number in Australia?

A: Qantas phone number in Australia: 13 13 13. If you are a Frequent Flyer member, call 13 11 31.

There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.

Q: What is Qantas contact international number?

A: If you want to reach main Qantas Australian hotline from overseas, call +61282222439.

Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. Please see 'Qantas Telephone Numbers by Country' on this page for a list of international telephone numbers.

Q: What's the toll-free phone number for Qantas?

A: Qantas provides toll-free phone numbers for its call centers in some countries. Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand).

Please note that toll-free calls should be made from a landline. It may cost extra, or the number may be unavailable if called from a mobile phone.

Q: What is Qantas urgent/emergency contact?

A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). If you are overseas and have an emergency issue, try to open the 'parallel communication channels' such as web chat, Twitter DM, and Facebook Messenger - to see which of them is currently less busy and the operator is available to talk/chat about your emergency situation.

Q: Qantas is impossible to contact. How can I get through and speak to a person?

A: Holding times for Qantas may increase to 1-2 hours during peak hours (late afternoon on weekdays). Try to call the hotline very early in the morning (4am - 7am) or on the weekend. Alternatively, send a direct message to Qantas Support on Twitter or via Facebook Messenger.

Q: How to contact qantas for a refund?

A: Qantas provides an easy to fill online form you can use to apply for a refund, so there is no need to call their hotline.

To start a refund process enter your Booking Reference and your last name (a separate refund request must be submitted per person and per service) - your booking details will be then retrieved automatically.

Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned.

Q: Who should I contact in Qantas for group flight booking?

A: If you want to make a group booking, call Qantas Group Travel 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or use the online form to obtain a group quote. You may also send an email to info@qantasgrouptravel.com.

For groups departing from the United Kingdom, call +44 (0) 203 684 4034 (9am - 5.15pm, Monday to Friday).

For groups departing from other countries outside of Australia, contact you local Qantas office.

Q: How can I contact Qantas about lost baggage?

A: If your baggage has been damaged, delayed or is missing, you should report it as soon as possible to Qantas Customer Center (13 13 13). Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia).

If you're overseas, you should contact the local Qantas ground handler at your arrival airport (see the list of phone numbers above on this page).

Q: How can I contact Qantas FF (Points/Rewards/Loyalty) support?

A: To contact Qantas Frequent Flyer (FF) about reward points and loyalty program, call 13 11 31 in Australia or +61 3 9658 5302 outside Australia (phone lines open from 7am to 8pm, Australian Eastern Time).

Q: How can I contact Qantas Platinum/Premier/Gold support?

A: If you’re a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service staff.

Q: How can I contact Qantas Holidays?

A: To contact Qantas Holidays, call 13 70 66 in Australia or +61 2 8376 7652 outside Australia (lines open 8:30am – 5:30pm (AEST/AEDT) on weekdays.

Q: How can I contact Qantas Hotels?

A: To contact Qantas Hotels, call 1300 738 206 in Australia or +61 2 8059 0182 outside Australia (lines open 8:30am – 5:30pm AEST/AEDT, from Monday to Sunday).

Q: What is Qantas Wine contact?

A: To contact Qantas Wine, call 1800 505 004. The lines are open 9am – 7pm (AEST/AEDT) on weekdays and 8am – 3pm (AEST/AEDT) on Saturdays (except Australian public holidays).

Q: How can I contact Qantas Wellbeing (Qantas Health App)?

A: To contact Qantas Wellbeing, call 13 49 60 in Australia. The lines are open 9am – 7pm (AEST) on weekdays. Alternatively, you can send an email to help@qantaswellbeing.com.

Q: How can I contact Qantas Insurance?

A: To contact Qantas Insurance, call 13 49 60 in Australia. The lines are open 9am – 7pm (AEST) on weekdays. From overseas, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday).

Q: How can I contact Qantas Money (Qantas credit cards)?

A: To contact Qantas Money, call 1300 992 700 in Australia. From overseas, call +61 2 8222 2569. Both lines are open 24/7.

You can also send an email using the Qantas Money online form: www.qantasmoney.com/contact-us.

Q: How to contact Qantas charter service?

A: If you want to enquire about aircraft charter, call 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or send an email to shrcharters@qantas.com.au.

Q: What is Qantas Store contact?

A: To contact Qantas Rewards Store, call 1300 662 859 in Australia, 0800 886 033 in New Zealand, and +61 2 8222 2562 in other countries, All lines are open 8am - 7pm (AEST), Monday to Saturday.

Q: How to contact Qantas IT/technical/web support?

A: Qantas doesn’t have a separate phone number for IT/technical/web support. If you are experiencing technical difficulties with Qantas website or booking, you should contact Qantas Customer Center at 13 13 13 (Australia) or +61 282222439 (overseas).

Q: Where is Qantas head office?

A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia.

Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia
Qantas head office phone number: +61 2 9691 3636

Q: How do I contact Qantas at the Changi Airport Singapore?

A: To contact Qantas at the Changi airport in Singapore, call 6415 7373.

Q: What is Qantas phone number in Canada?

A: Qantas phone number in Canada: 1800 227 4500. Lines are open 24 hours.

Q: What is Qantas phone number in Indonesia?

A: Qantas phone number in Indonesia: 001 803 61786. It's a toll-free number.

Q: What is Qantas phone number in Malaysia?

A: Qantas phone number in Malaysia: +603 20535033. Lines are open 24 hours.

Q: What is Qantas phone number in New Zealand?

A: Qantas phone number in New Zealand: 0800 808 767.

Q: What is Qantas phone number in Singapore?

A: Qantas phone number in Singapore: +65 6415 7373. Lines are open 24 hours.

Q: What is Qantas phone number in Hong Kong?

A: Qantas phone number in Hong Kong: +852 2298 8111. Lines are open 24 hours.

Q: What is Qantas phone number in Heathrow, London, UK?

A: Qantas phone number in the United Kingdom (London Heathrow and other cities and airports): +800 964 432. Lines are open 24/7.

Q: Can I contact Qantas on WhatsApp?

A: No. Qantas doesn't provide WhatsApp contact number.

User Review
4.78 (2138 votes)

Qantas customer support reviews and ratings

5/5 By Qld trek from Central Queensland, Australia on Jul, 2021

Fantastic support in an emergency situation. Flight after 987 Mackay to Melb on 29/06. I had a family emergency and the crew could not have been more helpful! I really appreciate the fantastic support of the crew on this and the connecting flight as well as the customer service operators who got me where I needed to be! 10 out of 10, Qantas.

2/5 By @KalyanChidamΒ on Dec 6, 2021

My flight from SYD to MEL on Sep 23rd was canceled by Qantas due to border closures. I called up customer support and they gave me an option of either getting a travel voucher or a full refund as the flight was canceled by Qantas. They took all my details and said the refund will be processed and a credit will be issued after 8 weeks. However, it is now more than 10 weeks and I have not received a credit yet and I am unable to trace the number I called. So please help!

4/5 By Lerry D. from Bell Gardens, CA on Nov 7, 2020

Great customer service! Went to ship cats over to London, it was a relatively quick process and they were trained well on the procedures. Just FYI for 2 cats it was $1300+ so don’t be surprised by the heavy price tag because that’s normal according to the sizes and weight of the cages.

5/5 By Jeanette B. from Tamworth, Australia on Feb 2019

Excellent customer service help. I had booked my flights from Tamworth to Melbourne to visit my grandchildren for a few days. When I checked my booking late on the night before my departure, I realised I had made a terrible mistake! Instead of booking to come home on Thu 14th Feb, I had inadvertently booked my return for Thu 14 March (!). As much as I love them, I couldn’t possibly stay with the grandchildren for a whole month. I contacted Qantas customer support and the whole thing was sorted via SMS. Thank you so much Qantas customer support!

5/5 By Rabs M. from Sydney, Australia on Aug 2017

Personally speaking, never had a problem. I use Qantas as they make an effort to ensure customer satisfaction. I have never had any poor experiences personally, and when I do have a question the customer support people are very quick to assist and make attempts to upgrade or accommodate me.