(2023 Guide)
QANTAS — How To Get Help Fast?
Customer Service, Contact Phone Numbers, Chat, Email, Offices
Undoubtedly, Australian flag carrier Qantas is one of the most reliable airlines in the world. Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours. However, there may be times when things go south and busy call centers don't answer your calls. Learn about the best ways to contact Qantas Support to get help fast and solve your problem – not only in Australia but also when traveling overseas.
Qantas contacts for Australia AU: Sydney, Melbourne, Brisbane, Perth, Gold Coast, Adelaide, Darwin, Gosford, Rockhampton, Canberra, Cairns, Broome, Alice Springs, Tasmania. Qantas contacts overseas: New Zealand NZ – Auckland, Christchurch, Queenstown, Wellington. China – Beijing, Shanghai, Hong Kong. Indonesia – Jakarta, Bali. Japan – Tokyo, Osaka. Singapore. South Africa – Johannesburg, Cape Town. Thailand – Bangkok. France – Paris. Germany – Frankfurt. Ireland – Dublin. Thailand – Bangkok, Phuket. Vietnam – Ho Chi Minh. UAE – Dubai. UK England – London. USA – Los Angeles, New York. Canada – Vancouver.
Best ways to contact Qantas
Before contacting Qantas you should first try to check your flight status online or try to amend your booking on the Manage Booking page. Then, depending on the nature of your inquiry, you may contact Qantas in one of the following ways:
| 13-13-13 | main call center number from Australia: general enquiries contact |
|---|---|
| +61282222439 | main call center number from overseas: general enquiries contact |
| 13 12 23 | flight information contact: arrivals, departures, delays, etc |
| 1300 722 040 | urgent travel queries |
| 0477 726 827 | SMS service from Australia: simple enquirues (fast response) |
| 13 11 31 / +61 3 9658 5302 | contact dedicated to Frequent Flyer members (Australia / overseas) |
| 1300 306 980 | baggage services and information |
| 13 26 24 / +44 (0) 203 684 4034 | Qantas group bookings (Australia / UK) |
| 1300 738 206 / +61280590182 | hotel reservations (from Australia / overseas ) |
| 13 14 15 | Qantas Holidays (travel packages) |
| 1300 783 146 / 0800 800 608 | Qantas Travel Insurance (Australia / New Zealand) |
| 1300 992 700 / +61 2 8222 2569 | Qantas Money (Australia / overseas) |
| 13 49 60 / +61 2 8376 7600 | Qantas Insurance (Australia / overseas) |
| 1300 662 859 / +61 2 8222 2562 | Qantas Store (Australia / overseas) |
| +61 2 9691 3636 | Qantas Headquarters |
| regional numbers | helplines to contact Qantas branch in your country |
Before contacting the airline’s helpline it’s always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have.
| call centers | phone numbers by country |
|---|---|
| emails | to email Qantas local branches |
| online chat | available to Frequent Flyer members only |
| currently not available | |
| help pages | Help Pages |
| newsroom | Newsroom |
| social media | Twitter and Facebook for non-urgent enquiries |
| regional offices | Qantas sales offices near you for flight ticket bookings, reservation changes, refunds, etc |
| complaint form | if you'd like to file a complaint |
Tips before you contact Qantas
- If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional Qantas regional offices.
- If you want to cancel your flight and ask for a refund, read the official Qantas information, then fill out the online form to apply for a refund. There is no need to call Qantas. Please note that the refund may take up to 8 weeks to process.
- Members of the Qantas Frequent Flyer program can receive help via webchat or by e-mail: frequent_flyer@qantas.com.au.
- Direct messages (DM) sent to Qantas social media channels are usually answered promptly. If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on Twitter or Facebook.
- If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their SMS service. It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs.
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Waiting times when calling Qantas
Qantas (like most airlines) employs a certain number of staff in its call centers – sufficient to serve customers under standard conditions. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) the airline usually puts more resources into customer service. Unfortunately, these extra measures are not always adequate for the situation, so the waiting times occasionally can increase.
According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes – depending on when we were calling. We’ve found that some times are certainly better than others:
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Best times to contact Qantas
Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). Even if Qantas offers a call-back service, it doesn’t reduce the overall waiting time.
To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week (Tuesday to Thursday). Basically, the earlier in the day you call, the less you’ll have to wait. Experienced Qantas customers suggest that the best time to call is early in the morning (4am – 7am AEST). Late hours on weekends can increase the chance for your call to be answered promptly.
Qantas phone numbers (by country)
Find below a complete list of Qantas phone numbers for its customer service. The main CS call center is located in Australia, but it’s always the best choice to call the airline branch in your country.
Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas.
| Country | Qantas Phone Number | Notes |
|---|---|---|
| Argentina | 0800 122 0337 | toll free |
| Australia | 13 13 13 | local |
| Australia | +61 2 8222 2439 | overseas |
| Austria | +0800 295547 | 24/7 |
| Belgium | +32 2700 6781 | 24/7 |
| Brazil | 0800 892 3346 | toll free |
| Cambodia | +855 0 23 220099 | |
| Canada | 1800 227 4500 | 24/7 |
| Chile | 800 835 882 | toll free |
| China, mainland | +86 400 819 9495 | |
| China, Beijing | +86 10 656 79006 | |
| China, Shanghai | +86 21 6145 0188 | |
| France | +33 1 57 32 92-83 | 24/7 |
| Germany | +49 69299571421 | 24/7 |
| Hong Kong | +852 2298 8111 | 24/7 |
| India | +91 22 6111 18 18 | |
| Indonesia | 001 803 61786 | toll free |
| Italy | +41 44 511 1237 | 24/7 |
| Japan | 03 6833 0700 | 24/7 |
| Malaysia | +603 20535033 | 24/7 |
| Mexico | +1800 227 4500 | 24/7 |
| Netherlands | +31 20 2035425 | 24/7 |
| New Zealand | 0800 808 767 | |
| Norway | +47 800 14 801 | |
| Philippines | 1800 1611 0034 | toll free |
| Poland | +48 22 625 0467 | |
| Qatar | +974 40360602 | |
| Russia | +7 495 641 5121 | |
| Singapore | +65 6415 7373 | 24/7 |
| Saudi Arabia | +966 13 882 3711 | |
| South Africa | +27 21 427 3128 | 24/7 |
| South Korea | +82 2 777 6871 | |
| Sweden | +46 8 590 000 90 | |
| Switzerland | +41 44 511 1237 | 24/7 |
| Taiwan | +886 2 2509 2000 | |
| Thailand | 001 800 611 4797 | toll free |
| UAE | +971 2 611 8640 | Abu Dhabi |
| UAE | +971 4389 8111 | Dubai |
| United Kingdom | 0800 964 432 | 24/7 |
| United States | 1800 227 4500 | 24/7 |
| Vietnam | +84 8999 10689 |
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How to contact Qantas Hotels?
If you have any enquires regarding your hotel booking, including cancelations and refund requests, you may contact Qantas Hotels on their dedicated live chat or phone numbers:
1300 738 206 from Australia
+61 2 8059 0182 from overseas
Qantas Hotel phone numbers are open every day between 8:30 am and 5:30 pm (AEDT).
Qantas phone numbers (by city)
The up-to-date list of Qantas phone numbers for its customer service around the world, by region or city.
Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas.
| City | Qantas Local Number | Qantas Regional Number |
|---|---|---|
| Abu Dhabi | +971 2 611 8640 | |
| Amsterdam | 020 2035425 | +31 20 2035425 |
| Athens | +39 06 69781471 | |
| Auckland | +64 9 3578900 | |
| Bali Denpasar | 001 803 61786 | +62 21 2555 6300 |
| Bangkok | + 66 2 632 6611 | |
| Beijing | 6400 888 0089 | +86 10 656 7900 |
| Berlin | +49 69 299 571 421 | |
| Bern | +41 44 511 1237 | |
| Bogota | 1-800-752 2347 | + 57 (1) 213 2062 |
| Brisbane | 0800 808 767 | |
| Brussels | 027 00 67 81 | |
| Christchurch | 0800 808 767 | |
| Copenhagen | +43 31 49 76 | |
| Damman | +966 13 882 3711 | |
| Dubai | +971 4389 8111 | |
| Frankfurt | 069 299 571421 | |
| Hanoi | +84 8999 10689 | |
| Ho Chin Minh | +848 3910 5373 | |
| Hong Kong | +852 2298 8111 | |
| Istanbul | +90 212 251 1315 | |
| Jakarta | 001 803 61786 | +62 21 2555 6300 |
| Jeddah | +966 2 669 3376 | |
| Johannesburg | 0800 993025 | +27 11 5898386 |
| Kuala Lumpur | +60 3 2053 5033 | |
| London | 0845 7 747 767 | +44 208 600 4300 |
| Manila | +63 2 812 0607 | |
| Melbourne | 0800 808 767 | |
| Mexico | 1 800 227 4500 | |
| Moscow | +7 495 2344074 | |
| Mumbai | +91 22 6111 1818 | |
| New York | 1 800 227 4500 | |
| Oman | +968 24559941 | |
| Ottawa | 1 800 227 4500 | |
| Paris | 01 57 32 92 83 | +33 1 57 32 92 83 |
| Perth | 0800 808 767 | |
| Qatar | +974 44119017 | |
| Queenstown | 0800 808 767 | |
| Rome | +029 129 4801 | |
| Santiago | 800-835882 | + 56 2 2 817 9500 |
| San Isidro | 0-800-00882 | + 551 221 4444 |
| Seoul | +82 2 777 6871 | |
| Shanghai | +86 21 6145 0188 | |
| Stockholm | +46 8 590 000 90 | |
| Surabaya | 001 803 61786 | +62 21 2555 6300 |
| Sydney | 0800 808 767 | |
| Taipei | +886 2 2509 2000 | |
| Tokyo | 03 6833 0700 | |
| Warsaw | +48 22 625 0467 | |
| Wellington | 0800 808 767 | |
| Vienna | +43 1 587 7771 |
Call-back service
In some cases, if you’re calling Qantas Customer Care you may be offered the call-back service. It means you don’t have to stay on hold in the call queue – Qantas will ask you for your preferred call-back number and you will be noticed when one of its consultants will call you back.
Please note that the call-back service is available for call center numbers from Australia and New Zealand only.
Qantas phone numbers (by airport)
If you want to contact the airport regarding the lost property (items you may have left onboard or in an airport) you may use the phone number below.
| Airport | Airport Phone Number |
|---|---|
| Adelaide | 08 8208 8858 |
| Alice Springs | 08 8950 3915 |
| Ayers Rock | 08 8956 2255 |
| Brisbane | 07 3867 3264 (domestic) / 07 3307 9086 (international) |
| Bali Denpasar | 001 803 61786 |
| Cairns | 07 4050 4235 |
| Canberra | 02 6275 5446 |
| Darwin | 08 8920 4637 |
| Hobart | 1300 306 980 |
| Launceston | 03 6398 6915 |
| Melbourne | 03 8336 4100 |
| Perth | 08 9270 9504 |
| Sydney | 02 9952 9312 (domestic) / 1300 653 077 (international) |
| Townsville | 07 4758 0008 |
Frequent Flyers – dedicated phone lines
Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). Still, if it’s urgent you can sometimes get answers by calling numbers in other countries:
| Country | Qantas Frequent Flyer Phone Number |
|---|---|
| International 1 | +61 3 9658 5302 |
| International 2 | +61 2 9433 2329 |
| Australia (local) | 13 11 31 |
| Australia (overseas) | +61 3 9658 5302 |
| New Zealand | 0800 101 500 |
| USA/Canada | 1 800 227 4220 |
| Europe | +44 20 8600 4333 |
| United Kingdom (local) | 0845 7 747 100 |
| United Kingdom (overseas) | +44 20 8600 4333 |
If you’re a Platinum Frequent Flyer with Qantas, you’ll have your own dedicated number. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent.
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Can I email Qantas?
Yes. Although Qantas doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to frequent_flyer@qantas.com.au, and customers booking hotels with Qantas are provided with an email form to send their inquiries.
Want to file a complaint? Use this form to send your feedback to Qantas.
| Country | Qantas E-mail |
|---|---|
| Austria | qantasaustria@mindpearl.com |
| Belgium | qantasbenelux@mindpearl.com |
| Brazil | reservas@qantas.com.au |
| Fiji | sales.tk@travelking.com.fj |
| Finland | qantasscandinavia@mindpearl.com |
| Germany | qantaswebsupport.europe@mindpearl.com |
| Italy | qantasitaly@mindpearl.com |
| Netherlands | qantasbenelux@mindpearl.com |
| Philippines | qfmnlsales@holidaytours.net |
| South Africa | qantassouthafrica@mindpearl.com |
| Switzerland | qantasswitzerland@mindpearl.com |
| Vietnam | qantashcm@holidaytours.net |
Interestingly, instead of a general email address, Qantas provides its customers with a “snail address”. Although the usefulness of this method of communication is debatable, you can send a letter (or a postcard?) to:
Customer Care
Qantas Airways Ltd
10 Bourke Road
Mascot NSW 2020
Australia
SMS service for fast problem solving
Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. It is especially useful if you have a relatively simple inquiry – easy to complete by exchanging a few text messages. The waiting times to get a response by SMS are usually shorter than the call center hold times.
To text Qantas via SMS, use 0477 QANTAS or 0477 726 827
Get help faster via Qantas SMS
It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Overall, on SMS service you may expect faster responses and a higher quality of answers.
Qantas SMS service is available to customers within Australia only.
Save time: contact Qantas via social media
The quickest way to change your booking is on Qantas Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media.
To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message.
To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button – it opens Facebook Messenger window, where you can chat with Qantas staff.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
If your travel is in the next 48-72 hours, then reaching to Qantas call centre is still the best choice. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message.
How to access Qantas live chat?
Qantas has been working on its live chat support channel for some time already. It’s still not a fully mature product, but it already may serve as an alternative way to get help from the airline.
Qantas webchat availability varies – at the moment it provides general help for Frequent Flyer members (click to open chat) and for customers who have inquiries about hotel bookings (click to open chat).
Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on Qantas website.
If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat.
Get help from Qantas regional office
| City | Qantas Office Address | Qantas Office Number |
|---|---|---|
| Australia | Qantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia | +61 2 9691 3636 |
| Indonesia, Bali | PT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali | +62 21 2555 6300 |
| Indonesia, Jakarta | PT. Holiday Tours and Travel, 19th floor, Jl Jend. Sudirman Kav. 79, Jakarta 12920, Indonesia | +62 2125556300 |
| Malaysia | H Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi, Kuala Lumpur 55100, Malaysia | +60 32713 3910 |
| Philippines | HT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines | +632 8 3966940 |
| South Korea | Holiday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea | +82 27776871 |
| Thailand | Holiday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand | +66 26326611 |
| Vietnam | Holiday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam | +84 8999 10689 |
How to file a formal complaint?
Sometimes you may wish to formally file a complaint with Qantas with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. – these are some of the issues you may want to complain about to Qantas.
To file a complaint, go to Qantas’ website and fill out the online form. You can also call the Feedback Line 1300 659 161 within Australia or +61 2 9067 1620 outside Australia (lines open from 9am to 5pm AEST, 7 days per week).
If you are unsatisfied with how Qantas settles your complaint, you can contact the Airline Customer Advocate (ACA). The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to Qantas customers.
You can lodge a complaint directly on the ACA website or by email. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia).
Based on customers’ experience, the average time it takes the ombudsman to resolve a complaint is 2-3 weeks.
Qantas customer support FAQ
Q: How long is Qantas hold time?
A: According to our tests, the average wait time for the Qantas call center was above 30 minutes (morning and early afternoon) and above 55 minutes (late afternoon and evening). The best time to call Qantas is early in the morning (4 am – 7am AEST).
Q: What are Qantas customer care opening hours?
A: Qantas customer care in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada ( +1 1800 227 4500), US (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373), and in some EU countries (Austria, Belgium, France, Germany, Italy, Netherlands, Ireland, Switzerland, and UK) are open 24/7, including holidays. Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays.
Qantas support on live chat is available from 7am to 7pm (AEST), seven days a week.
Q: What is Qantas phone number in Australia?
A: Qantas phone number in Australia: 13 13 13. If you are a Frequent Flyer member, call 13 11 31.
There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.
Q: What is Qantas contact international number?
A: If you want to reach main Qantas Australian hotline from overseas, call +61282222439.
Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. Please see 'Qantas Telephone Numbers by Country' on this page for a list of international telephone numbers.
Q: What's the toll-free phone number for Qantas?
A: Qantas provides toll-free phone numbers for its call centers in some countries. Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand).
Please note that toll-free calls should be made from a landline. It may cost extra, or the number may be unavailable if called from a mobile phone.
Q: What is Qantas urgent/emergency contact?
A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). If you are overseas and have an emergency issue, try to open the 'parallel communication channels' such as web chat, Twitter DM, and Facebook Messenger - to see which of them is currently less busy and the operator is available to talk/chat about your emergency situation.
Q: Qantas is impossible to contact. How can I get through and speak to a person?
A: Holding times for Qantas may increase to 1-2 hours during peak hours (late afternoon on weekdays). Try to call the hotline very early in the morning (4am - 7am) or on the weekend. Alternatively, send a direct message to Qantas Support on Twitter or via Facebook Messenger.
Q: How to contact qantas for a refund?
A: Qantas provides an easy to fill online form you can use to apply for a refund, so there is no need to call their hotline.
To start a refund process enter your Booking Reference and your last name (a separate refund request must be submitted per person and per service) - your booking details will be then retrieved automatically.
Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned.
Q: Who should I contact in Qantas for group flight booking?
A: If you want to make a group booking, call Qantas Group Travel 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or use the online form to obtain a group quote. You may also send an email to info@qantasgrouptravel.com.
For groups departing from the United Kingdom, call +44 (0) 203 684 4034 (9am - 5.15pm, Monday to Friday).
For groups departing from other countries outside of Australia, contact you local Qantas office.
Q: How can I contact Qantas about lost baggage?
A: If your baggage has been damaged, delayed or is missing, you should report it as soon as possible to Qantas Customer Center (13 13 13). Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia).
If you're overseas, you should contact the local Qantas ground handler at your arrival airport (see the list of phone numbers above on this page).
Q: How can I contact Qantas FF (Points/Rewards/Loyalty) support?
A: To contact Qantas Frequent Flyer (FF) about reward points and loyalty program, call 13 11 31 in Australia or +61 3 9658 5302 outside Australia (phone lines open from 7am to 8pm, Australian Eastern Time).
Q: How can I contact Qantas Platinum/Premier/Gold support?
A: If you’re a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service staff.
Q: How can I contact Qantas Holidays?
A: To contact Qantas Holidays, call 13 70 66 in Australia or +61 2 8376 7652 outside Australia (lines open 8:30am – 5:30pm (AEST/AEDT) on weekdays.
Q: How can I contact Qantas Hotels?
A: To contact Qantas Hotels, call 1300 738 206 in Australia or +61 2 8059 0182 outside Australia (lines open 8:30am – 5:30pm AEST/AEDT, from Monday to Sunday).
Q: What is Qantas Wine contact?
A: To contact Qantas Wine, call 1800 505 004. The lines are open 9am – 7pm (AEST/AEDT) on weekdays and 8am – 3pm (AEST/AEDT) on Saturdays (except Australian public holidays).
Q: How can I contact Qantas Wellbeing (Qantas Health App)?
A: To contact Qantas Wellbeing, call 13 49 60 in Australia. The lines are open 9am – 7pm (AEST) on weekdays. Alternatively, you can send an email to help@qantaswellbeing.com.
Q: How can I contact Qantas Insurance?
A: To contact Qantas Insurance, call 13 49 60 in Australia. The lines are open 9am – 7pm (AEST) on weekdays. From overseas, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday).
Q: How can I contact Qantas Money (Qantas credit cards)?
A: To contact Qantas Money, call 1300 992 700 in Australia. From overseas, call +61 2 8222 2569. Both lines are open 24/7.
You can also send an email using the Qantas Money online form: www.qantasmoney.com/contact-us.
Q: How to contact Qantas charter service?
A: If you want to enquire about aircraft charter, call 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or send an email to shrcharters@qantas.com.au.
Q: What is Qantas Store contact?
A: To contact Qantas Rewards Store, call 1300 662 859 in Australia, 0800 886 033 in New Zealand, and +61 2 8222 2562 in other countries, All lines are open 8am - 7pm (AEST), Monday to Saturday.
Q: How to contact Qantas IT/technical/web support?
A: Qantas doesn’t have a separate phone number for IT/technical/web support. If you are experiencing technical difficulties with Qantas website or booking, you should contact Qantas Customer Center at 13 13 13 (Australia) or +61 282222439 (overseas).
Q: Where is Qantas head office?
A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia.
Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia
Qantas head office phone number: +61 2 9691 3636
Q: How do I contact Qantas at the Changi Airport Singapore?
A: To contact Qantas at the Changi airport in Singapore, call 6415 7373.
Q: What is Qantas phone number in Canada?
A: Qantas phone number in Canada: 1800 227 4500. Lines are open 24 hours.
Q: What is Qantas phone number in Indonesia?
A: Qantas phone number in Indonesia: 001 803 61786. It's a toll-free number.
Q: What is Qantas phone number in Malaysia?
A: Qantas phone number in Malaysia: +603 20535033. Lines are open 24 hours.
Q: What is Qantas phone number in New Zealand?
A: Qantas phone number in New Zealand: 0800 808 767.
Q: What is Qantas phone number in Singapore?
A: Qantas phone number in Singapore: +65 6415 7373. Lines are open 24 hours.
Q: What is Qantas phone number in Hong Kong?
A: Qantas phone number in Hong Kong: +852 2298 8111. Lines are open 24 hours.
Q: What is Qantas phone number in Heathrow, London, UK?
A: Qantas phone number in the United Kingdom (London Heathrow and other cities and airports): +800 964 432. Lines are open 24/7.
Q: Can I contact Qantas on WhatsApp?
A: No. Qantas doesn't provide WhatsApp contact number.
Overall
User Review
( votes)Qantas customer support reviews and ratings
5/5 By Qld trek from Central Queensland, Australia on Jul, 2021
Fantastic support in an emergency situation. Flight after 987 Mackay to Melb on 29/06. I had a family emergency and the crew could not have been more helpful! I really appreciate the fantastic support of the crew on this and the connecting flight as well as the customer service operators who got me where I needed to be! 10 out of 10, Qantas.
2/5 By @KalyanChidam on Dec 6, 2021
My flight from SYD to MEL on Sep 23rd was canceled by Qantas due to border closures. I called up customer support and they gave me an option of either getting a travel voucher or a full refund as the flight was canceled by Qantas. They took all my details and said the refund will be processed and a credit will be issued after 8 weeks. However, it is now more than 10 weeks and I have not received a credit yet and I am unable to trace the number I called. So please help!
4/5 By Lerry D. from Bell Gardens, CA on Nov 7, 2020
Great customer service! Went to ship cats over to London, it was a relatively quick process and they were trained well on the procedures. Just FYI for 2 cats it was $1300+ so don’t be surprised by the heavy price tag because that’s normal according to the sizes and weight of the cages.
5/5 By Jeanette B. from Tamworth, Australia on Feb 2019
Excellent customer service help. I had booked my flights from Tamworth to Melbourne to visit my grandchildren for a few days. When I checked my booking late on the night before my departure, I realised I had made a terrible mistake! Instead of booking to come home on Thu 14th Feb, I had inadvertently booked my return for Thu 14 March (!). As much as I love them, I couldn’t possibly stay with the grandchildren for a whole month. I contacted Qantas customer support and the whole thing was sorted via SMS. Thank you so much Qantas customer support!
5/5 By Rabs M. from Sydney, Australia on Aug 2017
Personally speaking, never had a problem. I use Qantas as they make an effort to ensure customer satisfaction. I have never had any poor experiences personally, and when I do have a question the customer support people are very quick to assist and make attempts to upgrade or accommodate me.