Qantas Airlines

Qantas Customer Service and Contacts

Tips to get help fast from Qantas Customer Service. Phone numbers and contacts for Qantas support in Australia, New Zealand, Canada, France, Germany, Indonesia, Japan, Malaysia, Netherlands, Singapore, South Korea, Switzerland, United States, Sydney, Brisbane, Melbourne, Perth, Jakarta, Bali, Kuala Lumpur, Bangkok, and more.

2 October 2020

Qantas hotline during COVID-19 outbreak

During the coronavirus outbreak, Qantas introduced significant cuts of its flights and services – please check details on Qantas Flight Centre page. Before contacting the airline you should first try to check your flight status online, or amend your booking on the Manage Booking page.

Passengers whose flights have been affected by the restrictions on travel can find assistance by using the Qantas Customer Service phone numbers:

13 13 13

flight bookings, open 24/7

13 11 31

Frequent Flyer Service Center

1300 738 206

hotel bookings, open 9am - 6pm (AEST)

+61 28059 0182

hotel bookings, international calls

Please note that there may be delays in call wait times, as there are large numbers of passengers affected by the COVID-19 outbreak.

How can I contact Qantas?

To contact Qantas use one of their phone numbers:

  • 13 13 13 – call centre (from Australia only)
  • +61 2 8222 2439 – call centre (from overseas)
  • 13 11 31 – call centre (frequent flyer members, from Australia only)
  • 13 12 23 – arrivals and departures flight information
  • 13 26 24 – group bookings
  • 1300 306 980 – baggage services
  • 13 14 15 – Qantas Holidays (travel packages)
  • 13 11 31 – Qantas Club
  • 1300 738 206 – hotel reservations (from Australia only)
  • +61 2 8059 0182 – hotel reservations (from overseas)
  • 0477 QANTAS / 0477 726 827SMS service (from Australia only)

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If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional Qantas regional offices. Members of Frequent Flyer program can receive help on the web chat (agent or chatbot) or by e-mail: [email protected].

Direct messages (DM) sent to Qantas social media channels are usually answered promptly – if you are experiencing long waiting times when calling Qantas, try to contact the airline directly on Twitter or Facebook.

Qantas Customer Service is also available through email form on the airline’s website, although it’s limited to baggage questions and general feedback.

Best times to call Qantas

Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). Even if Qantas offers a call-back service, it doesn’t reduce the overall waiting time.

To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week. Experienced Qantas customers suggest that the best time to call is early in the morning (4am – 7am AEST). Also, late hours on weekends can increase the chance for your call to be answered promptly.

Qantas customer support channels

Find below the complete list of Qantas support channels. Before contacting the airline it's always a good idea to check their social media, help pages and newsroom, as they often provide answers to most popular questions and problems customers may have.
Qantas Customer Support Channels
Qantas Support ChannelDetails
Call Center Australia13 13 13
Call Center international+61 2 8222 2439
SMS service Australia0477 QANTAS / 0477 726 827
Twitter@Qantas
FacebookQantas on Facebook
live chatFF live chat (Frequent Flyer members only)
email addressnot available
email formcontact email form (general feedback only)
help pagesHelp Pages
newsroomNewsroom
sales officeslist of sales offices

Qantas phone numbers by country

Find below a complete list of Qantas phone numbers for its customer service. The main CS call center is located in Australia, but it's always the best choice to call the airline branch in your country.

Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas.
Qantas Phone Numbers by Country
CountryQantas Phone NumberNotes
Argentina0800 122 0337toll free
Australia13 13 13, +61 2 8222 2439
Austria+0800 29554724/7
Belgium+32 2700 678124/7
Brazil0800 892 3346toll free
Cambodia+855 0 23 220099
Canada1800 227 450024/7
Chile800 835 882toll free
China, mainland+86 400 819 9495
China, Beijing+86 10 656 79006
China, Shanghai+86 21 6145 0188
France+33 1 57 32 92 8324/7
Germany+49 69 299 571 42124/7
Hong Kong+852 2298 811124/7
India+91 22 6111 18 18
Indonesia001 803 61786toll free
Italy+41 44 511 123724/7
Japan03 6833 070024/7
Malaysia+603 2053503324/7
Mexico+1800 227 450024/7
Netherlands+31 20 203542524/7
New Zealand0800 808 767
Norway+47 800 14 801
Philippines1800 1611 0034toll free
Poland+48 22 625 0467
Qatar+974 40360602
Russia+7 495 641 5121
Singapore+65 6415 737324/7
Saudi Arabia+966 13 882 3711
South Africa+27 21 427 3128 24/7
South Korea+82 2 777 6871
Sweden+46 8 590 000 90
Switzerland+41 44 511 123724/7
Taiwan+886 2 2509 2000
Thailand001 800 611 4797toll free
United Arab Emirates, Abu Dhabi+971 2 611 8640
United Arab Emirates, Dubai+971 4389 8111
United Kingdom0800 964 432, +44 (0) 203 684 4034 (group bookings)24/7
United States1800 227 450024/7
Vietnam+84 8999 10689

Qantas phone numbers by city

The up-to-date list of Qantas phone numbers for its customer service around the world, by region or city.

Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas.
Qantas Phone Numbers by City/Region
CityQantas Local NumberQantas Regional Number
Abu Dhabi+971 2 611 8640
Amsterdam020 2035425+31 20 2035425
Athens+39 06 69781471
Auckland+64 9 3578900
Bali Denpasar001 803 61786+62 21 2555 6300
Bangkok+ 66 2 632 6611
Beijing6400 888 0089+86 10 656 7900
Berlin+49 69 299 571 421
Bern+41 44 511 1237
Bogota1-800-752 2347
+ 57 (1) 213 2062
Brisbane0800 808 767
Brussels027 00 67 81
Christchurch0800 808 767
Copenhagen+43 31 49 76
Damman+966 13 882 3711
Dubai+971 4389 8111
Frankfurt069 299 571421
Hanoi+84 8999 10689
Ho Chin Minh+848 3910 5373
Hong Kong+852 2298 8111
Istanbul+90 212 251 1315
Jakarta001 803 61786+62 21 2555 6300
Jeddah+966 2 669 3376
Johannesburg0800 993025+27 11 5898386
Kuala Lumpur+60 3 2053 5033
London0845 7 747 767
+44 208 600 4300
Manila+63 2 812 0607
Melbourne0800 808 767
Mexico 1 800 227 4500
Moscow+7 495 2344074
Mumbai+91 22 6111 1818
New York1 800 227 4500
Oman+968 24559941
Ottawa1 800 227 4500
Paris01 57 32 92 83+33 1 57 32 92 83
Perth0800 808 767
Qatar+974 44119017
Queenstown0800 808 767
Rome+029 129 4801
Santiago800-835882+ 56 2 2 817 9500
San Isidro0-800-00882
+ 551 221 4444
Seoul+82 2 777 6871
Shanghai+86 21 6145 0188
Stockholm+46 8 590 000 90
Surabaya001 803 61786+62 21 2555 6300
Sydney0800 808 767
Taipei+886 2 2509 2000
Tokyo03 6833 0700
Warsaw+48 22 625 0467
Wellington0800 808 767
Vienna+43 1 587 7771

Can I email Qantas?

Yes. Although Qantas doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to [email protected].

Find below an up-to-date list of Qantas email addresses by country.
Qantas E-mails
CountryQantas E-mail
Austria[email protected]
Belgium[email protected]
Brazil[email protected]
Fiji[email protected]
Finland[email protected]
Germany[email protected]
Italy[email protected]
Netherlands[email protected]
Philippines[email protected]
South Africa[email protected]
Switzerland[email protected]
Vietnam[email protected]

SMS service for fast problem solving

Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. It is especially useful if you have a relatively simple inquiry – easy to complete by exchanging a few text messages. The waiting times to get a response by SMS are usually shorter than the call center hold times.

To text Qantas via SMS, use 0477 QANTAS or 0477 726 827.

It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Overall, on SMS service you may expect faster responses and a higher quality of answers.

Qantas SMS service is available to customers within Australia only.

Save time: contact Qantas via social media

The quickest way to change your booking is on Qantas Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media.

If your travel is in the next 48-72 hours, then reaching to Qantas call centre is still the best choice. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message.

To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message.

To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button – it opens Facebook Messenger window, where you can chat with Qantas staff.

Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.

Frequent Flyers – dedicated phone lines

Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). Still, if it’s urgent you can sometimes get answers calling numbers in other countries:

  • Australia: 13 11 31 / +61 3 9658 5302
  • New Zealand: 0800 101 500
  • United Kingdom: 0845 7 747 100 / 020 8600 4333
  • Europe: +44 20 8600 4333
  • USA and Canada: 1 800 227 4220
  • Internationally: +61 3 9658 5302 / +61 2 9433 2329

If you’re a Platinum Frequent Flyer with Qantas, you’ll have your own dedicated number. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent.

Qantas frequent flyer contacts
Qantas Frequent Flyer members can enjoy dedicated customer support.

How to access Qantas live chat?

Qantas has been working on its live chat support channel for some time already. It’s still not a fully mature product, but it already may serve as an alternative way to get help from the airline.

Live chat availability varies – at the moment it provides general help for Frequent Flyer members and for customers who have inquiries about hotel bookings.

Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on Qantas website.

Frequent Flyer ChatHotel Booking Chat

If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat.

Qantas live chat online web chat bot
To access Qantas Live Chat, visit the Frequent Flyer section of the website, then click the chat icon in the bottom right corner of the page

Get help from Qantas regional office

Find below the list of Qantas offices around the world, including addresses and phone numbers. You can reach your local Qantas office for queries, flight ticket bookings, reservation changes and refunds, or just to give feedback.
Qantas Airways Offices
CityQantas Office AddressQantas Office Number
AustraliaQantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia+61 2 9691 3636
Indonesia, BaliPT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali+62 21 2555 6300
Indonesia, JakartaPT. Holiday Tours and Travel, 19th floor, Jl Jend. Sudirman Kav. 79, Jakarta 12920, Indonesia+62 2125556300
MalaysiaH Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi,
Kuala Lumpur 55100, Malaysia
+60 32713 3910
PhilippinesHT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines+632 8 3966940
South KoreaHoliday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea+82 27776871
ThailandHoliday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand+66 26326611
VietnamHoliday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam+84 8999 10689
Qantas airways head office tiket2
Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia.

Qantas Contacts FAQ

Q: Where is Qantas head office?

A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia.

Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia
Qantas head office phone number: +61 2 9691 3636

Q: What's the Qantas' COVID-19 hotline?

A: For queries related to Qantas flights affected by the COVID-19 pandemic, call the airline's hotline numbers: 13 13 13 (within Australia) / +61 2 8222 2439 (from overseas).

Q: What's the toll-free phone number for Qantas?

A: Qantas provides toll-free phone numbers for its call centers in some countries. Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand).

Please note that toll-free calls should be made from a landline. It may cost extra, or the number may be unavailable if called from a mobile phone.

Q: How to text Qantas via SMS?

A: To text Qantas via SMS, send a text message to 0477 QANTAS (0477 726 827). Please note that the Qantas SMS service is available within Australia only.

Q: How do I contact Qantas at the Changi Airport Singapore?

A: To contact Qantas at the Changi airport in Singapore, call 6415 7373.

Q: What is Qantas phone number in Australia?

A: Qantas phone number in Australia: 13 13 13. If you are a Frequent Flyer member, call 13 11 31.

There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.

Q: What is Qantas phone number in Canada?

A: Qantas phone number in Canada: 1800 227 4500. Lines are open 24 hours.

Q: What is Qantas phone number in Indonesia?

A: Qantas phone number in Indonesia: 001 803 61786. It's a toll-free number.

Q: What is Qantas phone number in Malaysia?

A: Qantas phone number in Malaysia: +603 20535033. Lines are open 24 hours.

Q: What is Qantas phone number in New Zealand?

A: Qantas phone number in New Zealand: 0800 808 767.

Q: What is Qantas phone number in Singapore?

A: Qantas phone number in Singapore: +65 6415 7373. Lines are open 24 hours.

Q: What is Qantas phone number in Hong Kong?

A: Qantas phone number in Hong Kong: +852 2298 8111. Lines are open 24 hours.

Q: Can I contact Qantas on WhatsApp?

A: No. Qantas doesn't provide WhatsApp contact number.

- Qantas Customer Service Rating - 0.0
Overall
4.3
Kirim
User Review
5 (4 votes)

Review

Being the second oldest airline in the world, Qantas had more than enough time to gain their customer’s trust. It provides a wide choice of customer service channels with the response time is more than satisfactory. The Manage Booking page on their website offers good flexibility for customers wishing to change their travel plans, and in case of more complex problems Qantas can be contacted by phone, email, SMS, webchat or social media.
A wide network of regional branches around the world caters for customers from countries other than Australia.

If you’re looking for an all-round good airline, with plenty of support channels, Qantas Airways is always a good choice.

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