Qantas Customer Service: Contact Numbers, Live Chat Support, Help Desks, Offices

If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional Qantas regional offices. Members of the Frequent Flyer program can receive help on the web chat (agent or chatbot) or by e-mail: [email protected].

Direct messages (DM) sent to Qantas social media channels are usually answered promptly – if you are experiencing long waiting times when calling Qantas, try to contact the airline directly on Twitter or Facebook.

Qantas Customer Service is also available through email form on the airline’s website, although it’s limited to baggage questions and general feedback.

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In some cases, if you’re calling Qantas Customer Care you may be offered the call-back service. It means you don’t have to stay on hold in the call queue – Qantas will ask you for your preferred call-back number and you will be noticed when one of its consultants will call you back.

Please note that the call-back service is available for call center numbers from Australia and New Zealand only.

Yes. Although Qantas doesn’t provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to [email protected], and customers booking hotels with Qantas are provided with an email form to send their inquiries.

Want to file a complaint? Use this form to send your feedback to Qantas.

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Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. It is especially useful if you have a relatively simple inquiry – easy to complete by exchanging a few text messages. The waiting times to get a response by SMS are usually shorter than the call center hold times.

To text Qantas via SMS, use 0477 QANTAS or 0477 726 827

The quickest way to change your booking is on Qantas Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media.

To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message.

To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button – it opens Facebook Messenger window, where you can chat with Qantas staff.

Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). Still, if it’s urgent you can sometimes get answers by calling numbers in other countries:

Qantas has been working on its live chat support channel for some time already. It’s still not a fully mature product, but it already may serve as an alternative way to get help from the airline.

Live chat availability varies – at the moment it provides general help for Frequent Flyer members (click to open chat) and for customers who have inquiries about hotel bookings (click to open chat).

Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on Qantas website.