Tiger Airways
Check-in And Baggage Allowance

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How To Check-In?

Online or web check-in is not required when flying with Tiger Airways. However, you will avoid potentially long airport check-in lines by checking-in online. If you do not prefer to use the online check-in feature, it’s important to arrive at the airport early to present your e-ticket to the Tiger Airways representative and receive your boarding pass.
You will find detailed information about the Tiger Airways check-in process on the following pages.

Tiger Airways Info Pages

We have prepared for you a set of pages with both basic and in-depth informations about Tiger Airways:

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Tiger Airport Check-in

Checking-in at the airport is quickly becoming a thing of the past. If you prefer to check-in in person, it’s important to arrive early to ensure you have enough time to complete the check-in process. Passengers should always arrive at the airport with sufficient time to complete the check-in, baggage and security procedures before entering the waiting area and boarding the plane. Passengers who do not complete the check-in process in time risk missing their flight and incurring additional charges from the airline.

Tiger Web Check-in (Online / Internet)

It’s easy to check-in online when flying with Tiger Airways. Passengers can select their seats when checking-in online and avoid the long lines often associated with check-in at the airport. Simply open your web browser and choose Tiger Airways’ web check-in option. You’re welcome to check into your Tiger Airways flight between 72 hours before your scheduled departure time and 1 hour before departure.

Tiger Mobile Check-in

It’s easy to check-in online when flying with Tiger Airways. Passengers can select their seats when checking-in online and avoid the long lines often associated with check-in at the airport. Simply open your web browser and choose Tiger Airways’ web check-in option. The airline's web check-in feature is available from 72 hours before your flight to 1 hour before the scheduled departure time.

Tiger Check-in Time

Tiger Airways will open the web check-in feature for your flight 72 hours before the scheduled departure time. The web check-in option, which can be found at www.tigerair.com/webcheck, will close 1 hour prior to departure. Tiger Airways currently allows web check-in for passengers traveling from Soekarno-Hatta International Airport in Jakarta. However, upon arrival at the airport, you will be asked to proceed to the web check-in counter to verify your visa documents for international flights. After your personal information has been verified, the check-in staff will stamp your boarding pass. You will only be able to pass through the immigration checkpoint and airport security if you have received this stamp. Those flying on domestic flights will be able to proceed to security and the boarding gate after completing the web check-in process. The web check-in counter for Tiger Airways is located in Terminal 3 of Soekarno-Hatta International Airport.


60 min
Domestic Flights

60 min
International Flights

Boarding Pass

The Tiger Airways boarding pass includes a barcode, which contains information about your seat number, departure time and flight route. Typically, passengers who possess an e-ticket only need a boarding pass to get on the plane.

Tiger Baggage Allowance: Domestic

Travelers planning to check luggage must do so at the Tiger Airways baggage check-in counter. You may pay for your baggage fees during the booking process. For domestic flights within Indonesia, Tiger Airways allows passengers to carry as much as two pieces of luggage into the cabin with a total weight of less than 10 kg and maximum dimensions of 54 cm by 38 cm by 23 cm. Please contact our Customer Care team or Tiger Airways directly to find out more about their baggage allowances, fees and excess baggage charges.



FOR PURCHASE
Checked Baggage

7 kg
Cabin Baggage

Tiger Baggage Allowance: International

Travelers planning to check luggage for international flights must do so at the Tiger Airways baggage check-in counter. You may pay for your baggage fees during the booking process or while checking-in at the airport. Tiger Airways passengers on international flights are permitted to carry a laptop or small bag with dimensions of no more than 54 cm by 38 cm by 23 cm into the cabin free of charge. Tiger Airways ticket prices do not include the cost of checked baggage. Baggage fees typically cost 20,000 IDR per 15 kg. Visit the official Tiger Airways website to learn about the airline’s baggage allowances, fees and excess baggage charges. You may also contact our Customer Care team for more information.


FOR PURCHASE
Checked Baggage

7 kg
Cabin Baggage

Free Baggage Allowance for Passengers Travelling Together

Tiger Airways does not provide a free baggage allowance for its passengers aside from the 10 kg of carry-on baggage allotted for each passenger. If you do decide to pay Tiger Airways’ Luggage Upsize fee, you’ll pay an affordable price to check your luggage. Passengers traveling together and opting for the Luggage Upsize fee may combine their luggage as long as the overall weight doesn’t exceed the permissible total weight. If the combination of weight is more than the permissible amount, a fee will be charged. Visit Tiger Airways’ Luggage Upsize page to find out more information about their baggage policies or contact our Customer Care team at any time of day.

Baggage Allowance for Children and Infants

Adults purchasing a plane ticket for a baby must make the purchase at the same time the adult ticket is purchased. Any baggage checked for the adult or baby will be charged using Tiger Airways’ Luggage Upsize policy. However, Tiger Airways does not charge a fee for baby equipment, such as strollers or portable baby cots, in addition to the traditional Luggage Upsize quota.

Excess Baggage Charge

Tiger Airways imposes excess baggage fees in accordance with the applicable currency at the departure airport. Typically, the price of excess baggage for Tiger Airways passengers is 20 SGD per kg.

Lost Baggage

If your luggage is misplaced or damaged during your flight with Tiger Airways, it’s important to locate a Tiger Airways representative at your arrival airport to make a claim. Once the loss or damage claim has been filed, Tiger Airways will attempt to locate your baggage or compensate you for missing or damaged luggage.
Additionally, you may write a claim letter to be compensated by Tiger Airways for your lost or damaged luggage. Tiger Airways’ official address and contact information is as follows:
Charles Taylor Aviation
140 Cecil Street, #15-00 PIL Building
Singapore 069 540
Fax: (65) 6423 0150
Email: tigerclaims@ctplc.com

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(+62) 81 22444 0000

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Our friendly Customer Care Team provides fast responses to your questions 24 hours a day. Make sure you visit our Help pages where a wide range of topics is covered. We are also available on Live Chat and social media.