Through the lens of AI

Online reviews from passengers are invaluable for determining if KLM is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.

As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in KLM reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about KLM.

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Passenger reviews

An overview of the passenger experience on KLM — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

  • Friendly and professional service: Many passengers complimented the staff of KLM for being courteous, helpful, and attentive. They appreciated the smooth check-in and boarding process, the frequent updates and announcements, and the responsiveness to their needs and requests.
  • Comfortable and spacious seats: Many passengers enjoyed the comfort and space of their seats, especially in the Business Class and Economy Comfort. They liked the reclining feature, the legroom, the pillow and blanket, and the personal entertainment system. They also praised the cleanliness of the cabin and the amenities provided.
  • Variety of snacks and drinks: Many passengers were satisfied with the quality and quantity of snacks and drinks offered by KLM. They liked the choice of hot and cold beverages, the Dutch cheese sandwiches, the stroopwafels, and the alcoholic drinks. They also appreciated the frequent service and the special meals for dietary requirements

Weaknesses

  • Expensive and limited WiFi: Many passengers complained about the high cost and low quality of the WiFi service on board. They said the free 30 minutes of WiFi was not enough and the paid options were too expensive and slow. They also reported that the WiFi was unavailable on some flights or did not work correctly.
  • Poor and inconsistent catering: Many passengers were disappointed with the food options offered by KLM. They said the meals were bland, cold, or insufficient. They also noted that the catering varied depending on the route and the cabin class and that some flights did not have any food service at all.
  • Inflexible and unhelpful refund policy: Many passengers were frustrated with the refund policy of KLM. They said that they had difficulties requesting a refund online, that they had to wait a long time to receive their money back, or that they were only offered a travel voucher instead of a cash refund. They also felt that the customer service was unresponsive, rude, or unhelpful in resolving their issues.

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with KLM. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with KLM?

When flying with KLM, you can expect a high level of service, with friendly, multilingual staff and a wide range of in-flight amenities. Depending on the flight length and ticket class, these amenities may include personal entertainment systems, meals, and beverages.

KLM prides itself on its punctuality and reliability. The airline also has a comprehensive network, offering flights to a large number of destinations around the world.

What are the seating options?

KLM offers several seating options to cater to a variety of passenger needs and preferences. For those flying Economy, there are standard seats with adjustable headrests and a personal entertainment system on intercontinental flights.

KLM also offers Economy Comfort seats, which provide extra legroom and more recline than regular Economy seats.

For passengers seeking a more premium experience, there’s Business Class on European routes, and World Business Class on intercontinental routes, both offering extra legroom, increased privacy, and high-quality food and beverage service.

Is KLM economy comfortable?

Yes, KLM’s Economy Class is generally regarded as comfortable for the price point. The seats come with an adjustable headrest for added comfort. On intercontinental flights, KLM provides a personal entertainment system, allowing you to enjoy movies, music, and games during your flight.

For those seeking extra comfort, KLM offers Economy Comfort, which has additional legroom and more recline than the regular Economy seats.

What is the baggage allowance?

KLM’s baggage allowance depends on your flight route and ticket class.

Generally, one piece of carry-on luggage and one personal item are allowed for Economy Class passengers. The carry-on should not exceed 55 x 35 x 25 cm, and the personal item should not exceed 40 x 30 x 15 cm. The combined weight should not exceed 12 kg.

Economy passengers are typically allowed one piece of up to 23 kg for checked luggage on most flights. Business Class passengers usually have a more generous allowance. Please check the KLM website for the most current and specific baggage policy, as this can change.

Does KLM have Wi-Fi?

KLM Royal Dutch Airlines has WiFi service on both their European flights and intercontinental flights. You can enjoy 30 minutes of free WiFi for using messaging apps on all flights with WiFi access.

You can also buy a Surf Pass or a Stream Pass for more internet access, depending on your needs and preferences.