By Maksim Koval, 10 June 2024

How to contact KLM customer service?

The primary way to contact KLM customer service is via their call center: +31 20 47 47 747. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from KLM customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

KLM contacts

KLM ServiceContact Phone Number
Primary customer service+31 20 47 47 747
International customer service+31 20 47 47 747
Reservations
+31 20 47 47 747
Frequent flyer program (Flying Blue)+31 20 47 47 747
Refunds+31 20 47 47 747
Baggage services+31 20 47 47 747
Lost and found+31 20 47 47 747
Special assistance+00 800-55 62 27 37
KLM Holidays+31 (0)88 247 87 90
Cargo+31 20 649 8000
Pet travel+31 20 649 8007
Customer Relations+31 20 47 47 747
KLM Bus+31 20 474 7747
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

KLM international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in Netherlands, jump the line by dialing those in other countries — Australia, China, Germany, United Kingom, United States — for example. Travelers report that the KLM support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryKLM Phone Number
Australia +61 2 93 382 263
China +86 4008 106 232
France +33 96 936 86 05
Germany +49 69 299 93 770
Indonesia +62 21 50 85 17 48
Singapore +65 65 77 12 02
Thailand +66 202 80 568
United Arab Emirates+971 42 37 80 96
United Kingdom+44 20 76 60 02 93
United States+1 800 618 0104

KLM WhatsApp number

To contact KLM via WhatsApp, use +31206490787 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use KLM WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call KLM international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a KLM number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

KLM phone numbers by city

Your regional KLM helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityKLM Phone Number
Bangkok +66 202 80 568
Dubai +971 42 37 80 96
Frankfurt +49 69 299 93 770
Jakarta +62 21 50 85 17 48
London +44 20 76 60 02 93
Los Angeles +1 800 618 0104
Paris +33 96 936 86 05
Shanghai +86 4008 106 232
Singapore +65 65 77 12 02
Sydney+61 2 93 382 263

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

KLM email address

KLM does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their live chat, social media channels, or by calling their customer service line at +31 20 47 47 747.

You may also use help section on the klm.com website.

While KLM‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by KLM — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryKLM Email Address
KLM Holidaysklmholidays@airtrade.nl

If you want to send an email to one of KLM’s employees, try the popular email format used by many companies: First.Last@klm.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@klm.com.

KLM sales and ticketing offices

KLM ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of KLM offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)KLM Office Address / Phone
Austria

VIENNA INTERNATIONAL AIRPORT,
SchwechatTerminal 1 Counters 188-191,
Vienna

Cuba

Miramar Trade Center Edificio Santiago de Cuba (planta baja),
5ta Avenida, entre 76 y 78,
La Havane

Equador

Av. 12 de octubre N26-97,
y Abraham Lincoln Edificio Torre 1492 Of.1103,
Quito

Georgia

CITY TICKET OFFICE GSA/SP LT GLOBAL SERVICES
6 Pushkin Street 0105,
Tbilisi

Israel

Air France (KLM) Jerusalem c/o
Gemm Travel Harosmarine 1st "Tantur Property",
Jerusalem

Malaysia

Kuala Lumpur International Airport Lot S37, Level 4,
Main Terminal Building
Kuala Lumpur

Oman

AIR FRANCE / KLM P.O. SAID PLAZA, Building 162, Block 206, Way 656, Office 102,
First Floor Qurum Postal Code 114 Muscat Sultanate,
Oman

Qatar

KLM GSA - Darwish Travel
PO BOX 737 Rawdat Al Khaili Road
Next to Qatar Chamber of Commerce
Doha

Saudi Arabia

KLM Royal Dutch Airlines Gulf Star Centre Prince Turki Street
Alkhobar 31592 Damman
Saudi Arabia

KLM live chat

KLM live chat is a fast way to get help from the airline 24/7. It features a simple chatbot that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.

KLM bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual KLM support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.

To access the KLM webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call KLM directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with KLM, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

KLM does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the klm.com website. Remember to include the necessary details, clearly stating the nature of your complaint. KLM will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +31 20 47 47 747.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the KLM CEO.

Premium hotline
for Flying Blue members

Flying Blue, KLM‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Flying Blue member with Explorer, Silver, Gold, Platinum status, you can dial +31 20 47 47 747 to reach frequent flyer program (FFP) customer service in Netherlands.

Dedicated customer service for the Flying Blue FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Flying Blue international numbers: +61 28 223 98 35 (Australia), +43 136 027 726 85 (Austria), +32 26 200 07 6 (Belgium), +1 800 375-8723 (Canada), +45 35 158 035 (Denmark), +20 22 160 05 22 (Egypt), +33 9 69 39 36 54 (France), +49 69 867 98 10 6 (Germany), +33 158 68 68 68 (Greece), +91 12 462 33 50 6 (India), +62 21 508 51 749 (Indonesia), +972 337 21079 (Israel), +39 02 385 91 09 7 (Italy), +81 36 634 49 86 (Japan), +82 26 022 23 35 (Korea), +91 12 462 33 50 6 (Maldives), +91 12 462 33 50 6 (Nepal), +31 20 47 47 747 (Netherlands), +64 98 848 102 (New Zealand), +33 158 68 68 68 (Poland), +33 158 68 68 68 (Qatar), +33 158 68 68 68 (Saudi Arabia), +65 67 036 94 7 (Singapore), +0800 000 167 (Spain), +46 85 199 30 93 (Sweden), +41 225 675 401 (Switzerland), +886 2 7752 7426 (Taiwan), +66 202 805 69 (Thailand), +33 158 68 68 68 (Turkey), +33 158 68 68 68 (UAE), +44 11 339 68 02 2 (UK), +1 800 375-8723 (US).

Alternatively, send an email to flyingBlue@airfrance-klm.com.

If you find yourself already at the airport, consider seeking aid from an airline agent at the KLM lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting KLM on social media

Getting phone help from KLM often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @KLM in a tweet about your issue. KLM team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (KLM Twitter)

FAQ

What is the hotline response time?

The average wait time for KLM representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, KLM employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find KLM service desk at the airport?

KLM houses its main service desk at Amsterdam Airport Schiphol KL in Amsterdam, Netherlands. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The KLM representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find KLM service desks at other major airports in its network: Logan International Airport BOS, Los Angeles International Airport LAX, John F. Kennedy International Airport JFK, Washington Dulles International Airport IAD.

Not all airports serviced by KLM maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse KLM flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Dutch carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed KLM flight contact number

If you think you're going to miss a flight, call KLM immediately at +31 20 47 47 747. The sooner your airline knows that you'll be late, the more options it has to fix it. KLM often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from KLM?

KLM does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to KLM through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is KLM Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, KLM does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When KLM cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

KLM Royal Dutch Airlines’ head office is located in Amsterdam, Netherland:

P.O. Box 7700 1117 ZL Schiphol,
The Netherlands Bezoekadres Amsterdamseweg,
55 1182 GP Amstelveen Amsterdam,
Netherland
Phone: +31(0)20-649 9123

KLM HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for KLM's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call KLM from UK?

Passengers in UK can contact KLM by dialing this customer service phone number: +49 69 299 93 770.

How to call KLM from Canada?

If you're in Canada and need to reach out to KLM, call its hotline: +1 866 434-0321.

How to call KLM from US?

To call KLM from US, dial +1 800 618 0104. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is KLM reservations phone number?

The main phone number for KLM reservations is +31 20 47 47 747. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is KLM rebooking hotline?

To rebook your flight with KLM, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +31 20 47 47 747.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: KLM.