Through the lens of AI
Online reviews from passengers are invaluable for determining if Garuda Indonesia is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Garuda Indonesia reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Garuda Indonesia.
Join 80,000 savvy travelers.
Start saving 40%–80% on flights.
- Amazing deals to 200+ destinations in Asia
- Departures from US, Canada, Australia, Europe, Asia
- Regional routes within Asia included
- Each deal is 40%–80% cheaper than the regular price
Is Garuda Indonesia
a low-cost (budget) airline?
No, Garuda Indonesia is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Indonesia, a member of the SkyTeam, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Garuda Indonesia provides multiple travel classes, such as Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Garuda Indonesia — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- In-flight service: Passengers frequently commend the attentive and courteous service offered by the airline’s cabin crew. This includes swift responses to passenger needs and an overall hospitable atmosphere.
- Cabin comfort: Reviews often highlight the spacious and comfortable seating arrangements, especially in Business and First Class. Even in Economy, the legroom and seat comfort are generally above the industry average.
- On-time performance: Garuda Indonesia is lauded for its punctuality and reliability. Passengers appreciate the timely departures and arrivals, which make for a hassle-free travel experience.
Weaknesses
- Inconsistency in food quality: While some passengers appreciate the culinary offerings, there are frequent mentions of inconsistency in food quality, varying from route to route or even flight to flight.
- Limited global reach: Despite its expansive network in the Asia-Pacific region, the airline’s global footprint is comparatively limited.
- High costs for additional Services: Reviews indicate that the cost for additional services, like excess baggage or specific seat selection, can be on the higher side.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Garuda Indonesia. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Garuda Indonesia?
When flying with Garuda Indonesia, passengers can expect a full-service experience characterized by meticulous in-flight service and comfortable seating options that range from standard Economy to lavish first-class suites.
The airline offers a wide range of in-flight entertainment and dining choices, although the consistency in food quality may vary. As a member of the SkyTeam alliance, frequent flyers can accrue and redeem miles across an extensive global network. While the airline excels in reliability and on-time performance, additional services such as excess baggage may come at a premium.
Overall, Garuda Indonesia blends comfort, quality, and reliability, offering a balanced value proposition for travelers.
What are the seating options?
Garuda Indonesia offers a tiered seating arrangement designed to cater to a wide range of passenger needs and preferences. Below are the seating options, characterized by class:
- Economy Class: Offers standard seats equipped with adjustable headrests and personal touch-screen monitors for in-flight entertainment. Extra legroom seats are also available for an additional fee, providing more space for passengers.
- Business Class: Features Executive Class seats that are angled lie-flat with spacious legroom, personal 15.4-inch touch-screen LCD TVs, and in-seat power outlets. On specific routes, Super Diamond Business Class Seats offer a full-flat bed and direct aisle access in a 1-2-1 configuration.
- First Class: Offering the utmost in luxury and privacy. Each suite features a full-flat bed, an individual wardrobe, and a 23.5-inch touch-screen LCD entertainment system. Fine dining options are available on demand, and the suite is designed to allow face-to-face meetings, making it a flying office as well.
Is Garuda Indonesia economy comfortable?
Garuda Indonesia’s Economy Class is generally considered comfortable, especially when compared to the economy offerings of many other airlines.
The seats are designed with adjustable headrests and reasonable legroom to accommodate long-haul travel. Passengers can also enjoy personal touch-screen monitors, which provide a wide range of in-flight entertainment options. While not extravagant, the overall setup offers a balanced combination of comfort and functionality, making it a viable choice for budget-conscious travelers who don’t want to compromise too much on comfort.
What is the baggage allowance?
Garuda Indonesia has a tiered baggage allowance system that varies depending on the class of service, the route, and whether the flight is domestic or international. Here’s a general overview:
Domestic flights:
- Economy: Typically allows up to 20 kg of checked luggage.
- Business: The allowance usually rises to 30 kg.
- First Class: Passengers can generally check up to 40 kg of luggage.
International flights:
- Economy: Allows 30 kg of checked luggage on most routes.
- Business: Checked luggage allowance increases to 40 kg.
- First Class: Offers an even more generous allowance of 50 kg.
Carry-on:
- All Classes: One piece of hand luggage not exceeding 7 kg, plus one personal item like a purse or laptop bag.
Does Garuda Indonesia have Wi-Fi?
Yes, Garuda Indonesia offers in-flight Wi-Fi service on select aircraft.
Say goodbye
to expensive airfares!
Save 40-80% on flights — explore SuperDeals from hundreds of departure cities across the globe.
