How to contact Garuda Indonesia
customer service?

The primary way to contact Garuda Indonesia customer service is via their call center: +62 21 2351 9999. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Garuda Indonesia customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Garuda Indonesia contacts

Garuda Indonesia ServiceContact Phone Number
Primary customer service+62 21 2351 9999
International customer service+0 804 1 807 807
Reservations
+62 21 2351 9999
Frequent flyer program (GarudaMiles)+62 813-9845-4480
Refunds+62 21 2351 9999
Baggage services+62 21 2351 9999
Lost and found+021-25601950
Special assistance+ 0 804 1 807 807
Garuda Indonesia Holidays (GIH)+0877-8555-5607
Cargo+6221-2351-9090
Pet travel+6221-2351-9090
Customer Relations+ 0 804 1 807 807
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Garuda Indonesia international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in Indonesia, jump the line by dialing those in other countries — Australia, China, Netherland, Saudi Arabia, Singapore — for example. Travelers report that the Garuda Indonesia support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryGaruda Indonesia Phone Number
Australia +61 2 9334 9969
China+852 2769 6681
India +91 11-41517121
Japan +81-3-5521-1122
Malaysia +60 3 2702 6298
Netherland +31 20 5502600
Saudi Arabia +966 12 665 6121
Singapore +65 6542 3085
Thailand+662 6797365
Vietnam+84-28 39302949

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Garuda Indonesia number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Garuda Indonesia WhatsApp number

To contact Garuda Indonesia via WhatsApp, use +628112807807 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use Garuda Indonesia WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Garuda Indonesia international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

Garuda Indonesia phone numbers by city

Your regional Garuda Indonesia helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityGaruda Indonesia Phone Number
Amsterdam +31 20 5502600
Bangkok +662 6797365
Ho Chi Minh City +84-28 39302949
Hong Kong +852 2769 6681
Jeddah +966 12 665 6121
Kuala Lumpur +60 3 2702 6298
New Delhi +91 11-41517121
Singapore + 65 6542 3085
Sydney +61 2 9334 9969
Tokyo+81-3-5521-1122

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Garuda Indonesia email address

Reach out to Garuda Indonesia at this email address: e-booking@garuda-indonesia.com. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries. Alternatively, you can send them an email through the online form.

You can also reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of Garuda Indonesia regional email addresses below:

If you want to send an email to one of Garuda Indonesia’s employees, try the popular email format used by many companies: First.Last@garuda-indonesia.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@garuda-indonesia.com.

Garuda Indonesia sales and ticketing offices

Garuda Indonesia ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Garuda Indonesia offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Garuda Indonesia Office Address / Phone
Australia

Level 3 - Suite 1100 | International Terminal | PO Box 3077 | Sydney International Terminal, NSW 2020

China

ROOM 606B, 6/F, ISLAND PLACE TOWER, 510 KING’S ROAD, NORTH POINT, HK

India

E-9, Connaught House, Connaught Place, New Delhi 110 001

Japan

KDX Toranomon 1 Chome Bldg., 1-10-5 Toranomon, Minato-ku, Tokyo 105-0001 Japan

Malaysia

PT GARUDA INDONESIA (PERSERO) TBK UNIT 2-2 SECOND FLOOR KL TRILLION, NO 338 JALAN TUN RAZAK, 50400 KUALA LUMPUR

Natherland

The Base Schipol, C-Tower 3rd floor, Evert van de Beekstraat 1-84, 1118CL Schipol Airport, The Netherlands

Saudi Arabia

City Center Groound Floor, Madinah Road PO Box 11727 Jeddah 21463

Singapore

Singapore Changi Airport Passenger Terminal 3 B1-22, SIN 819663

Thailand

1168/77 Lumpini Tower 27th Floor Rama4 Road, Thungmahamek, Sathorn, Bangkok 10120

Vietnam

2nd Floor, Travel House Building, 170 – 172, Nam Ky Khoi Nghia Street, District 3, Ho Chi Minh City

Garuda Indonesia live chat

Garuda Indonesia live chat (“Live Chat”) is a tool that connects travelers with live agents — human support representatives. It is, in fact, one of the fastest ways to get help from the airline, providing real-time, back-and-forth conversation with Garuda Indonesia support agents. Comparing to call centers, web chat waiting times are significantly reduced.

Live chat connects website visitors with a representative via instant messaging in a private browser window. That’s why it’s a convenient tool for those who want personalized service, but they don’t necessarily want to pick up the phone or wait for an email response.

To access the Garuda Indonesia webchat and talk to a live agent, visit the airline’s website.

Garuda Indonesia live chat is open 24/7.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Garuda Indonesia directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Garuda Indonesia, begin by using the carrier’s designated feedback channels. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

To file a formal complaint, send email the the Customer Relations department directly: customer@garuda-indonesia.com. Remember to include the necessary details, clearly stating the nature of your complaint. Garuda Indonesia will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing + 0 804 1 807 807.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


PT Garuda Indonesia (Persero) Tbk.
Management Building, Garuda City
Soekarno-Hatta International Airport
Tangerang 15111, Indonesia
PO BOX 1004 TNG BUSH

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Garuda Indonesia CEO.

Premium hotline
for GarudaMiles members

GarudaMiles, Garuda Indonesia‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a GarudaMiles member with Blue, Silver, Gold, Platinum status, you can dial +62 813-9845-4480 to reach frequent flyer program (FFP) customer service in Indonesia.

Dedicated customer service for the GarudaMiles FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

Alternatively, send an email to garudamiles@garuda-indonesia.com..

If you find yourself already at the airport, consider seeking aid from an airline agent at the Garuda Indonesia lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Business Class contact number

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Garuda Indonesia does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Contacting Garuda Indonesia on social media

Getting phone help from Garuda Indonesia often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @GarudaCares in a tweet about your issue. Garuda Indonesia team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (Garuda Indonesia Twitter)

FAQ

What is Garuda Indonesia urgent/emergency phone number?

In case of an emergency related to the Garuda Indonesia flight call this number: +62 21 2351 9999 (hotline in Indonesia). If you are in a different country, refer to the "International Phone Numbers" section on this page for your local contact. These are the general customer service phone numbers as Garuda Indonesia does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellation, ticket changes, lost passport, etc. If phone lines are busy, initiate simultaneous conversations through Twitter DM (@GarudaCares) and Facebook Messenger to increase your chances of a prompt response.

Missed Garuda Indonesia flight contact number

If you think you're going to miss a flight, call Garuda Indonesia immediately at +62 21 2351 9999. The sooner your airline knows that you'll be late, the more options it has to fix it. Garuda Indonesia often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

What is the location and contact for head office?

Garuda Indonesia’s head office is located in Jakarta, Indonesia:

PT Garuda Indonesia (Persero) Tbk.,
Management Building, Garuda City,
Soekarno-Hatta International Airport,
Tangerang 15111, Indonesia
Phone: +62 21 2351 9999

Garuda Indonesia HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Garuda Indonesia's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Garuda Indonesia from overseas?

Garuda Indonesia can be contacted from overseas by dialing their international customer service number: +0 804 1 807 807. If you're calling from a country other than Indonesia, you will need to dial your country's exit code (international dialing prefix) before the number. For example, if you're calling from the UK, the exit code is 00, so you would dial 00 +0 804 1 807 807. Please note that call charges may apply depending on your service provider and the specific plan you are on.

How to call Garuda Indonesia from Indonesia?

Passengers in Indonesia can contact Garuda Indonesia by dialing this customer service phone number: +62 21 2351 9999.

How to call Garuda Indonesia from Netherland?

If you're in Netherland and need to reach out to Garuda Indonesia, call its hotline: +31 20 5502600.

How to call Garuda Indonesia from Australia?

To call Garuda Indonesia from Australia, dial +61 2 9334 9969. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Garuda Indonesia reservations phone number?

The main phone number for Garuda Indonesia reservations is +62 21 2351 9999. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

How can I rebook my Garuda Indonesia plane ticket?

To rebook your flight with Garuda Indonesia, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +62 21 2351 9999. It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

What languages are spoken by Garuda Indonesia representatives?

Garuda Indonesia representatives are well-versed in multiple languages — catering to the languages commonly used by their passengers. Indonesian is widely spoken across all call centers (as it's the airline's primary language), as well as English, Spanish, French, and German. Regional or country-specific hotlines always have representatives fluent in local languages.

Why is Garuda Indonesia customer service so bad now?

Several factors play into this perception: 1) Garuda Indonesia is handling high volumes of passengers daily — during peak travel times, this can strain customer service resources; 2) Cost-cutting measures can result in fewer representatives available; 3) Outsourcing hotlines to third-party providers, sometimes overseas, can lead to time zone discrepancies; 4) Relying more on automated systems may be frustrating for Garuda Indonesia customers with complex issues. 5) Airline may neglect improving wait times, believing that despite any customer service shortcomings there's always another customer willing to buy a ticket.

Appendices

Additional contacts. Source: Garuda Indonesia.

Garuda Indonesia phone numbers by country
CountryGaruda Indonesia Phone Number
Philippines+63-2 8400-5978
Sri Lanka+9411 2168291
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Garuda Indonesia phone numbers by cities
CountryGaruda Indonesia Phone Number
Beijing+86 (0) 10 85253339 ext 107
Shanghai+86 21 5239 8127
Hyderabad+91 98300 43257
Mumbai+91 22-66603877
Bangalore+91 80-30500008
Kolkata+91 33-46023992
Manila+63-2 8400-5978
North South Lines+9411 2168291
Ha Noi+84-24 39347239
Garuda Indonesia offices
CountryGaruda Indonesia Phone Number
Philippines4th Floor, The Pilgrims Center, 758 P. Ocampo Street, Malate, Manila 1004 Philippines
South Korea9th Floor. Special Post Office Pension Service Agency Bldg., 130, Mapodae-ro, Mapo-gu, Seoul, Korea (04212)
Sri Lanka400 Deans Road, Colombo 10 Sri Lanka