Singapore Airlines Customer Service — How To Get Help Fast?SIA Contacts, Phone Numbers, Hotlines And Offices (2022 Guide) 

Singapore Airlines is one of the most reliable airlines in Asia. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and you can often talk to a live person 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with SIA staff for quick assistance and troubleshooting. Not only in Singapore but all over the world when traveling abroad.

Singapore Airlines customer service and contact numbers in Singapore (Changi International Airport), Malaysia (KLIA, Kuala Lumpur, Penang), Indonesia (Jakarta, Bali), Australia (Sydney, Perth, Melbourne, Brisbane), New Zealand (Auckland, Christchurch, Wellington), USA (Los Angeles, New York JFK, San Francisco, Houston), UK (London, Heathrow, Manchester), Canada (Vancouver), Hong Kong, South Africa (Johannesburg), Bangladesh (Dhaka), Brunei, Cambodia (Phnom Penh), China (Guangzhou), India (Bangalore. Delhi, Kolkata, Kochi), Japan (Tokyo, Osaka), Nepal (Kathamndu), Maldives (Male), Myanmar (Yangon), Philippines (Manila), Switzerland (Zurich), Germany (Frankfurt), France (Paris), Sri Lanka (Colombo), Thailand (Bangkok, Phuket, Chiang Mai), Philippines (Manila, Quezon City), Taiwan (Taipei), Turkey, UAE (Dubai, Abu Dhabi), Vietnam (Ho Chi Minh, Hanoi), and more.

24 September 2022

Best ways to contact Singapore Airlines

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from Singapore Airlines as quickly as possible.

Let’s start with the basics – depending on the nature of your inquiry, you can call SIA using the following telephone numbers:

Singapore Airlines phone numbers
65 6223 8888Singapore Airlines customer service
regional phone numberscustomer services in other countries
65 6223 8888KrisFlyer frequent flyer program
wa.me/+65 65417788flight notifications via WhatsApp
1800-2244243 / +65 62244243Lost & Found - baggage information (Singapore / overseas)
65 9184 8888Singapore Airlines PPS Connect (PPS Club callback service)
(65) 6388 6888PPS Club Worldwide Emergency Assistance
65 63306784Singapore Airlines Holidays
65 6407 5332Singapore Airlines Car Rental
65 6735 7227Singapore Airlines Travel Insurance
65-65425588Singapore Airlines cargo reservations

Do you really need to call Singapore Airlines?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Singapore Airlines customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Booking section of SIA‘s website (you will need booking reference number).

Before contacting SIA it’s always a good idea to check their help pages such as:

… or problem-specific pages with answers to the most common questions you may have:

How do I talk to a live person at Singapore Airlines?

Basically, you’ll be talking to a real person every time you call one of SIA‘ phone numbers. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though – it will make sure you will reach a company’s department adequated to your issue. This is also the system that puts you on hold if the lines are busy – but rest assured that on the other side there is always a human operator you can talk to.

Calling the Singapore Airlines‘s reservation office near you is by far the best way to talk to a real person. Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times.

Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a “chatbot operator” experience. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. But even there, a live person (part of Singapore Air‘s customer service team) is available. Try typing “talk to human”, “live agent”, or something similar to tell the chatbot that your problem requires contact with a real person.

Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues.

Lastly, email is basically handled by humans. You may receive an auto reply right after you send the message to one of the SIA‘s email addresses (it will be marked as such), but after some time you can expect a reply from a real person.

Requesting a refund

If you want to request a refund, it can be done via the singaporeair.com website. Go to the Assistance Request Form page and select the “Cancel my booking for a refund” option to display and fill out the form. Once a refund request has been submitted, wait for the answer from Singapore Airlines. You will not be charged a penalty fee if you are a no-show for your flight.

If you need help with a reservation made not through the Singapore Airlines website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

No answer? Alternative methods to contact SIA

There are times when the airline simply won’t answer your calls. Take a deep breath, and instead of wasting time on an unsolvable task, try to get help from Singapore Airlines through one of their alternative channels:

Singapore Airlines customer service channels
call centersphone numbers by country
regional officesSIA's sales offices near you
emailsuseful email addresses
email formfeedback or complaint by email
online chatcustomer service via live chat
WhatsAppcustomer service via WhatsApp
social mediaTwitter and Facebook for direct contact
Help Centergeneral help articles
FAQFAQ pages
Travel Advisoriesupdates on travel requirements and restrictions around the world

Singapore Airlines call center waiting times

Singapore Airlines (like most airlines) employs a certain number of staff in its call centers – sufficient to serve customers under standard conditions. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) the airline usually puts more resources into customer service. Unfortunately, these extra measures are not always adequate for the situation, so Singapore Airlines‘ waiting times occasionally can increase.

You issue hasn’t been resolved? You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor.

According to our tests, the average wait time for the Singapore Airlines call center was between 5 and 35 minutes – depending on when we were calling. However, at times when the airline gets hit with an unprecedented wave of calls amid mass cancellations, even frequent flyers with the KrisFlyer status are facing lengthy waits. With that in mind, we’ve found that some times are certainly better than others to call customer support:

Best times to call Singapore Airlines

To decrease on-hold times, try to call Singapore Airlines at off-peak times during the middle of the week (Tuesday to Thursday). Basically, the earlier in the day you call, the less you’ll have to wait. Experienced customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone) for 24/7 hotlines or just right as the call center opens. Late hours on weekends can increase the chance for your call to be answered promptly.

Consider dialing a foreign call center as a workaround to reduce your holding times.

Direct messages (DM) sent to Singapore Airlines social media channels often get a response and solution within minutes. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook.

Singapore Airlines phone numbers

Here’s an important tip if you are experiencing long waiting times at the SIA‘s call center:

Instead of competing for time with the call center in Singapore, jump the line by dialing the ones in other countries – Australia, US, UK, Canada, etc. International customer service can handle your booking just the same as the main call center. Travelers report that the Singapore Airlines helpline in Australia (13 10 11) has much shorter wait times – sometimes just a few minutes.

As a last resort head for the foreign language-speaking call center. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English.

Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Singapore Airlines phone numbers when you are overseas to avoid high rates.

Singapore Airlines phone numbers by country
CountrySIA Phone Number
Australia 13 10 11
Cambodia(+855) 23 965 429
Canada1 416 945 0299
China86-10-59407278
France33 1 86 47 73 99
Germany49 69 174 156 59
Hong Kong852 3077 3522
India1800 121 212
Indonesia62 21 2561 7913
Japan81 3 4578 4088
Malaysia60 3 2789 8798
Maldives960 3310031
Nepal977 1422 0759
New Zealand09 282 0352
Philippines63 2 8539 4588
Singapore65 6223 8888
South Korea82 2 6465 0357
Thailand(66) 2 460-7511
United Arab Emirates971 800 0650 1645
United Kingdom020 7660 8988
United States1 (833) 727-0118
More Countries
Singapore Airlines phone numbers by city
CitySIA Phone Number
Amsterdam+6221 25617913
Auckland+64 9 256 8359
Bali+62 21 2561 7913
Bangkok(66) 2 460-7511
Dubai+971 800 0650 1645
Frankfurt+49 69 174 156 59
Guangzhou+86-10-59407278
Hanoi+84 28 5678 4611
Heathrow020 7660 8988
Jakarta+6221 25617913
Kuala Lumpur+60 3 2789 8798
Los Angeles+1 (833) 727-0118
London020 7660 8988
Manila+63 2 8539 4588
Melbourne13 10 11
New York
+1 (833) 727-0118
San Francisco+1 (833) 727-0118
Sydney13 10 11
Zurich+41 215 458 268
More Cities

Politeness wins the day! No matter how you get in touch and how stressful is your problem, your best bet for getting what you want is to be a decent person – it helps to be levelheaded and respectful. Take a deep breath and imagine yourself on the other side of the phone.

Customer care for KrisFlyer members

If you have questions regarding KrisFlyer (Singapore Airlines‘s loyalty program) you can call 65 6223 8888 or the phone number for customer service near you.

KrisFlyer customer service can help you check your account balance, process the flight redemption and upgrades, make a reservation, or just answer any questions about the frequent flyer program.

You can also get in touch with a KrisFlyer representative via email (KF_contact@singaporeair.com.sg) or online chat.

If you are already at the airport, you can head into the KrisFlyer Gold Lounges or SilverKris Lounge and ask the airlines representative for help. Of course, you should make sure you have a KrisFlyer Elite Gold status or you have a different type of access the lounge area.

Singapore Airlines SIA: SilverKris lounge customer service at the airport
Singapore Airlines SilverKris lounge at Brisbane Airport, Australia

Booking through a travel agent can be a game-changer!

If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.

When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.

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Singapore Airlines email addresses

Generally, Singapore Airlines doesn’t provide any e-mail addresses for its customer service. However, some local branches and ticketing offices around the world allow their customers to contact them via e-mail. You can find a list of Singapore Airlines regional email addresses below:

Singapore Airlines regional emails
CountrySingapore Airlines Email
BahrainBAH_Reservations@singaporeair.com.sg
CambodiaKH_Reservations@singaporeair.com.sg
EgyptCAI_Reservations@singaporeair.com.sg
Hong Kongbs.g8@jasg.com
Indonesiasqll@ptjas.co.id
Japanhnd_ll@singaporeair.com.sg / nrtll@singaporeair.com.sg
MaldivesGSD_MLE@singaporeair.com.sg
Nepalapfunitra@gmail.com
Polandsia.poland@aviareps.com
South KoreaPUS_Feedback@Singaporeair.com.sg / kr_feedback@singaporeair.com.sg
SpainEs_salesops@singaporeair.com.sg / ES_groups@singaporeair.com.sg
Taiwantpellcibox@email.china-airlines.com
Thailandhktll@aotga.com
Turkeyistll@havas.net
United Statescbsiah@hallmark-aviation.com / sfoll_sq@singaporeair.com.sg

If you’re looking for special-purpose emails (for different airline departments), we’ve compiled them in the table below:

Singapore Airlines departments' email addresses
DepartmentSingapore Airlines Email
KrisFlyer Membership ServicesKF_contact@singaporeair.com.sg
HighFlyer Business TravelHighFlyer_Support@singaporeair.com.sg
SIA reservations (U.S.)us_reservations@singaporeair.com.sg
SIA feedback (U.S.)us_feedback@singaporeair.com.sg
SIA Travel Insurancetravelguard.sq@aig.com
SIA Legaldpo@singaporeair.com.sg
SIA Public Relationspublic_affairs@singaporeair.com.sg
SIA Cargo Reservationssin_cgosales@singaporeair.com.sg

Singapore Airlines live chat

Singapore Airlines does provide support via live chat (online chat on the website) for its customers. To access the webchat, visit the Kris The Chatbot and click the chat icon located at the bottom of the page.

Another way to chat with a person from SIA customer care, is to visit their Facebook or Twitter profile and chat via Facebook Messenger or Twitter DM.

Singapore Airlines live chat: Krisbot helps with online customer service
Kris the chatbot: SIA's friendly chatbot trained to help passengers with a range of common travel topics

Don’t wait on hold: message SIA directly

Getting help from Singapore Airlines over the phone often means long waits. So here’s our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. Many travelers are reporting that they get a quicker response there. Most large airlines have teams of social media specialists, and in our experience, there’s no faster or easier way to get an issue solved.

To contact SIA support on Twitter, visit their @SingaporeAir profile.

To contact SIA on Facebook, visit facebook.com/singaporeairid, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.

Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook to contact the airline.

When it comes to Twitter there’s one more trick to get in touch with the airline faster: mention @SingaporeAir in a tweet about your issue. SIA team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Singapoe Airlines (sia): Twitter response

Get help from Singapore Airlines sales office

Find below the list of Singapore Airlines sales offices around the world, including the addresses and phone numbers of the airline’s ticketing/booking agents and regional branches. You can reach your local Singapore Airlines office for:

  • flight reservations (including group travel),
  • ticket changes, cancellations, and refunds,
  • seat assignments,
  • special travel requests (dietary meals, accessibility, unaccompanied minors, etc.),
  • KrisFlyer award tickets,
  • promotional offers,
  • feedback and complaints
Singapore Airlines sales offices
City (Country)Singapore Airlines Office Address / Phone
Manama (Bahrain)Singapore Airlines Bahrain Office, Bahrain International Travel, Office No 3, Zamil Tower, Al Khalifa Avenue, Manama Gate, Manama
BruneiSingapore Airlines Brunei Office, Brunei International Airport, Office No.7, Departure Hall, Jalan Berakas, BB2513, Brunei
Phnom Penh (Cambodia)Singapore Airlines Phnom Penh Office, Phnom Penh International Airport, National Road No 4, Phnom Penh
Beijing (China)Singapore Airlines Beijing Office, Beijing Capital International Airport, Room C5S052, Terminal 3C, 3rd Floor, Beijing / Phone: 86-10-64532556
Guangzhou (China)Singapore Airlines Guangzhou Office, Guangzhou Baiyun International Airport, Room 1225-28, Level 1, Terminal 2, Guangzhou / Phone: 86-20-36067588
Cairo (Egypt)Singapore Airlines Cairo Office, Far East Travel & Tours, 15A Elsabek street, Roxy - Heliopolis, Cairo
Frankfurt (Germany)Singapore Airlines Frankfurt Office, Building 234, HBK 61, Frankfurt Airport Centre 1, Hugo-Eckener-Ring, 60549 Frankfurt
Munich (Germany)Singapore Airlines Munich Office, Terminalstrasse Nord 1, Building 11231, Room 1318, Level 3, Flughafen München Terminal 2, 85326 München
Hong KongSingapore Airlines Hong Kong Office, Hong Kong International Airport, Unit 401, 4/F HKIA Commercial Building, 1 Sky Plaza Road, Lantau, Hong Kong / Phone: 852 2216 1088
Jakarta (Indonesia)Singapore Airlines Jakarta Office, Soekarno-Hatta International Airport, Terminal 3, Cengkareng, Jakarta / Phone: 6221 50835922
KuwaitSingapore Airlines Kuwait Office, Caesars Travel, 25th Floor, Crystal Tower, Ahmed AL Jaber Street, Sharq, Block No 1, Safat Code 13056
Kuwait
Kuala Lumpur (Malaysia)Singapore Airlines Kuala Lumpur Office, KLIA International Airport, Level 4, Main Terminal Building, 64000 KLIA Selangor Darul Ehsan / Phone: +60 3 8776 6425
Penang (Malaysia)Singapore Airlines Penang Office, Penang International Airport, Lot 303, 3rd Floor, Passenger Terminal Building, 11900 Bayan Lepas, Penang / Phone: +60 4 6437 911
Male (Maldives)Singapore Airlines Male Office, Airline Office Complex – ACO 27, Velana International Airport / Phone: 960 77772701
Kathmandu (Nepal)Singapore Airlines Kathmandu Office, Ground Floor, 399 Kamaladi Street, Kathmandu
Manila (Philippines)Singapore Airlines Manila Office, Ninoy Aquino International Airport (NAIA), Terminal 3, Pasay City 1301, Manila / Phone: 63 2 8833 1526
Doha (Qatar)Singapore Airlines Doha Office, Overseas Travel, Al Emadi Financial Square, Building 2, Doha
Jeddah (Saudi Arabia)Singapore Airlines & Scoot Office, City Centre, off Madinah Road, P.O. Box 11727, Jeddah 21463
Seoul (South Korea)Singapore Airlines Seoul Office, 2130-ho, 272 Gonghang-ro, Jung-gu, Incheon, Republic of Korea / Phone: +82 32 744 6500
Colombo (Sri Lanka)Singapore Airlines Colombo Office, Aitken Spence Aviation Pvt. Ltd., Ground floor, Aitken Spence Towers II, 315 Vauxhall Street Colombo
Abu Dhabi (UAE)Singapore Airlines Abu Dhabi Office, Omeir Travel Agency, Airlines Tower, Liwa Street (10th Street) - Zone 1, Abu Dhabi
London (United Kingdom)Singapore Airlines London Office, Ticket Sales Desk at London Heathrow Airport, Terminal 2, Area A, London
Manchester (United Kingdom)Singapore Airlines Manchester Office, Manchester Airport, Room 1149 -1151, Terminal 2, Wythenshawe, Manchester M90 4AX
Seattle (United States)Singapore Airlines Seattle Office, Seattle Tacoma International Airport, 17801 International Blvd., Room A6006AM, Mezzanine Level, Seattle, WA 98158

How to file a formal complaint?

Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to Singapore Airlines.

To file a complaint you should contact the Singapore Airlines Customer Relations department by filling out the Feedback Form. You should receive a response within a few working days.

If you are unsatisfied with how Singapore Airlines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.

For example, if you live in the United States, you can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division. In the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.

Singapore Airlines customer service FAQ

Q: Does Singapore Airlines offer a call-back service?

A: The very useful call-back function is currently available only to PPS Club members. To request a callback send a text message PPS <10-digit PPS Club membership number> to +65 9184 8888.

Q: Is Singapore Airlines customer service open 24 hours?

A: The main SIA customer service is open 24 hours. Call centers located in other countries are usually operating from 9am to 5pm on weekdays and are closed on weekends and public holidays.

Q: What is Singapore Airlines urgent/emergency phone number?

A: Singapore air doesn’t offer a dedicated emergency phone number. In case of urgent issues you should contact the main call center at 65 6223 8888.

Q: What is Singapore Airlines phone number to book a flight?

A: To book a flight call SIA’s customer service at 65 6223 8888.

Q: What’s Singapore Airlines phone number to change a flight?

A: If you need to make changes to a flight, you can do it online by visiting the Manage Booking section on singaporeair.com website. If you need further assistance with changing flight, call the main customer service phone number: 65 6223 8888.

Q: What is Singapore Airlines phone number to cancel a flight?

A: To cancel a flight you can call SIA customer service at 65 6223 8888. However, an easier way to cancel a booking and request a refund is to use the singaporeair.com website and login to Manage Booking section.

Q: What is Singapore Airlines WhatsApp number?

A: Currently, Singapore Airlines provide a WhatsApp number that can be only used to receive information about flight status. To receive flight notifications via WhatsApp use wa.me/+65 65417788 number.

Appendices

[Appendix 1] Singapore Airlines phone numbers by country
CountrySIA Phone Number
Austria49 69 174 15 659
Bahrain973 1721 3054
Bangladesh8801311001902
Belgium31 207988732
Brazil+0800 777-4227
Brunei(673) 224 1750 / (673) 224 1751
Croatia381 1145 11821
Czech Republic420 233 312 631
Denmark45 32725812
Egypt202 2638 7303
Estonia31 2 05 48 88 88
Greece302109942567
Hungary36 19991440
Ireland353 1 6710722
Israel+972-3-7951555
Italy39 0230578860
Jordan962 79 625 7070
Kuwait965 229 70246
Mexico800-742-3333
Myanmar(95-9) 446447005
Netherlands31 207988732
Norway45 32725812
Oman+968 248 63226
Pakistan+92 21 3566 0330
Poland48 22 632 21 22
Qatar974 5591 5502
Russia7(495) 775-30-87
Saudi Arabia971 800 0650 1645
Slovakia+420 233 312 631
Slovenia381 114 511 821
South Africa27 10 500 9046
Spain34 935472938
Sri Lanka94 11 2499699
Sweden46 850501096
Switzerland41 215 458 268
Taiwan886 2 77507708
Turkey90 212 900 46 62
Vietnam84 28 5678 4611
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