Etihad Airways Support & Customer Service — How To Get Help Quick?Etihad Contact Numbers, Call Center Phones, Headquarters And Offices (2023 Guide)
Etihad Airways is one of the most reliable airlines in the Middle East. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and you can often talk to a live person 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Etihad airline staff for quick assistance and troubleshooting. Not only in the United Arab Emirates but all over the world when traveling abroad.
Etihad Airways customer service and phone numbers in Australia (Brisbane, Melbourne, Perth, Sydney), United States US (Chicago, Houston, Los Angeles, Miami, New York, San Francisco, Washington), India (Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Jaipur, Kochi, Kozhikode, Kolkata, Mumbai), United Arab Emirates UAE (Sharjah, Abu Dhabi, Dubai), Saudi Arabia (Dammam, Jeddah, Medina, Riyadh), Afghanistan (Bagram), Austria (Vienna), Azerbaijan (Baku), Bahrain (Manama), Bangladesh (Dhaka), Barbados (Bridgetown), Belarus (Minsk), Belgium (Brussels, Liège), Brazil (Campinas, São Paulo), Cambodia (Phnom Penh), China (Chengdu, Beijing, Guangzhou, Shanghai), Cyprus (Larnaca), Egypt (Alexandria, Cairo), Ethiopia (Addis Ababa), France (Paris), Georgia (Tbilisi), Germany (Düsseldorf, Frankfurt, Munich), Greece (Santorini, Athens, Mykonos), Hong Kong, Indonesia (Jakarta, Bali Denpasar), Ireland (Dublin), Isreal (Tel Aviv), Italy (Milan, Rome, Venice), Japan (Nagoya, Tokyo), Jordan (Amman), Kazakhstan (Almaty, Nur-Sultan), Kenya (Nairobi), Kuwait, Lebanon (Beirut), Luxembourg, Malaysia (Kuala Lumpur), Maldives (Malé), Morocco (Casablanca, Rabat), Nepal (Kathmandu), Netherlands (Amsterdam), Nigeria (Lagos), Oman (Salalah, Muscat), Pakistan (Karachi, Lahore), Philippines (Manila), Qatar (Doha), Russia (Moscow), Seychelles (Mahé), Singapore, South Africa (Johannesburg, Cape Town), South Korea (Seoul), Spain (Barcelona, Madrid), Sri Lanka (Colombo), Sudan (Khartoum), Switzerland (Zürich, Geneva), Tanzania (Dar es Salaam), Thailand (Bangkok, Phuket), Turkey (Istanbul), United Kingdom UK (London Heathrow, Manchester), Vietnam (Ho Chi Minh City, Hanoi), and more.
Best ways to contact Etihad Airways
We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.
The goal of this article is to help you get the answer from Etihad Airways as quickly as possible.
Let’s start with the basics – depending on the nature of your inquiry, you can call Etihad using the following telephone numbers:
| 1800 123 3901 | Etihad Airways worldwide customer service |
|---|---|
| regional phone numbers | customer services in other countries |
| 600 555 666 / +971 600 555 666 | Etihad Guest frequent flyer program (from UAE / overseas) |
| 971 (0)2 511 2170 | baggage claims department |
| 800 292 / 8000 1060 / +971 4 507 4085 | Etihad Travel Insurance (UAE / Bahrain / overseas) |
| 600 555 660 / +971 600 555 660 | Abu Dhabi Government Employee Travel Programme (from UAE / overseas) |
| 1-800-778-4838 / 1-800-455-9880 | Assistance for travelers with disabilities (voice / TTY) |
| 202-366-2220 / 202-366-0511 | Aviation Consumer Protection Division |
| 800 2535 / +971 2 599 0099 | cargo services (UAE / overseas) |
Do you really need to call Etihad Airways?
Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Etihad Airways customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage My Booking section of Etihad‘s website (you will need booking reference number and your last name to log in).
Before contacting Etihad it’s always a good idea to check their help pages such as:
… or problem-specific pages with answers to the most common questions you may have:
Requesting a refund
If you want to request a refund, it can be done via the etihad.com website. First, you need to cancel your flight by logging in to the Manage My Booking section of the website. You’ll then have the option to request a refund. Make sure to get familiar with Etihad refund rules and policies by reading this guide.
If you need help with a reservation made not through the Etihad Airways website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.
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No answer? Alternative methods to contact Etihad
There are times when the airline simply won’t answer your calls. Take a deep breath, and instead of wasting time on an unsolvable task, try to get help from Etihad Airways through one of their alternative channels:
| call centers | phone numbers by country |
|---|---|
| regional offices | airline's sales offices near you |
| emails | useful email addresses |
| email form | feedback or complaint by email |
| online chat | customer service via live chat |
| currently not available | |
| social media | Twitter and Facebook for direct contact |
| Help Center | general help articles |
| Travel Requirements | travel requirements by destination |
How do I talk to a live person at Etihad Airways?
- Basically, you’ll be talking to a real person every time you call one of Etihad‘ phone numbers. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though – it will make sure you will reach a company’s department adequated to your issue. This is also the system that puts you on hold if the lines are busy – but rest assured that on the other side there is always a human operator you can talk to.
- Calling the Etihad‘s reservation office near you is by far the best way to talk to a real person. Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times.
- Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a “chatbot operator” experience. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. But even there, a live person (part of Etihad‘s customer service team) is available. Try typing “talk to human”, “live agent”, or something similar to tell the chatbot that your problem requires contact with a real person.
- Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues.
- Lastly, email is basically handled by humans. You may receive an auto reply right after you send the message to one of the Etihad‘s email addresses (it will be marked as such), but after some time you can expect a reply from a real person.
Etihad Airways call center waiting times
Etihad Airways (like most airlines) employs a certain number of staff in its call centers – sufficient to serve customers under standard conditions. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) the airline usually puts more resources into customer service. Unfortunately, these extra measures are not always adequate for the situation, so Etihad Airways‘ waiting times occasionally can increase.
You issue hasn’t been resolved? You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor.
According to our tests, the average wait time for the Etihad Airways call center was between 10 and 40 minutes – depending on when we were calling. However, at times when the airline gets hit with an unprecedented wave of calls amid mass cancellations, even frequent flyers with the Eithad Guest status are facing lengthy waits. With that in mind, we’ve found that some times are certainly better than others to call customer support:
Best times to call Etihad Airways
To decrease on-hold times, try to call Etihad Airways at off-peak times during the middle of the week (Tuesday to Thursday). Basically, the earlier in the day you call, the less you’ll have to wait. Experienced customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone) for 24/7 hotlines or just right as the call center opens. Late hours on weekends can increase the chance for your call to be answered promptly.
Consider dialing a foreign call center as a workaround to reduce your holding times.
Direct messages (DM) sent to Etihad Airways social media channels often get a response and solution within minutes. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook.
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Etihad Airways phone numbers
Here’s an important tip if you are experiencing long waiting times at the Etihad‘s call center:
Instead of competing for time with the call center in UEA, jump the line by dialing the ones in other countries – Australia, Hong Kong, Saudi Arabia, Singapore, etc. International customer service can handle your booking just the same as the main call center. Travelers report that the Etihad Airways helpline in Saudi Arabia (800 844 7893 and 800 850 0026) has much shorter wait times – sometimes just a few minutes.
As a last resort head for the foreign language-speaking call center. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English.
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| Country | Etihad Phone Number |
|---|---|
| Argentina | 971 600555666 |
| Australia | 61 130 053 2215 |
| Austria | 49 3095999805 |
| Bahrain | 973 80081444 |
| Belarus | 971 600555666 |
| Belgium | 32 (0) 22 008 880 |
| Bosnia and Herzegovina | 971 600555666 |
| Brazil | 1800 123 3901 |
| Bulgaria | 971 600555666 |
| Cambodia | 1800 123 3901 |
| Canada | 1 866 948 1081 |
| Chile | 971 600555666 |
| China | 86 400 882 2050 |
| Croatia | 971 600555666 |
| Czech Republic | 971 600555666 |
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Etihad Airways WhatsApp number
Most airlines have still not adopted WhatsApp as a means of communicating with their customers. Regrettably, Etihad is among them. Sign up for our newsletter to be notified when the airline starts providing a WhatsApp number for its customer service.
| City | Etihad Phone Number |
|---|---|
| Addis Ababa | 1800 123 3901 |
| Abu Dhabi | +971 600 555 666 |
| Ahmedabad | 1800 1233901 |
| Alexandria | 0800 000 0147 |
| Amman | 800 22 803 |
| Amsterdam | 31 (0) 20 203 5444 |
| Athens | 30 211 198 6206 |
| Auckland | 1800 123 3901 |
| Baku | 1800 123 3901 |
| Bali Denpasar | 0078 03 011 4933 |
| Bangkok | 66 (0) 27 873 377 |
| Barcelona | 34 900810474 |
| Beijing | 86 400 882 2050 |
| Beirut | 971 4 4017005 |
| Bengaluru | 1800 1233901 |
| Bridgetown | 1800 123 3901 |
| Brisbane | 61 130 053 2215 |
| Brussels | 32 (0) 22 008 880 |
| Cairo | 0800 000 0147 |
| Cape Town | 0860 123 150 |
| Casablanca | 212 0 520480047 |
| Chennai | 1800 1233901 |
| Chicago | 1 877 690 0767 |
| Colombo | 91 80 3715 2312 |
Politeness wins the day! No matter how you get in touch and how stressful is your problem, your best bet for getting what you want is to be a decent person – it helps to be levelheaded and respectful. Take a deep breath and imagine yourself on the other side of the phone.
Customer care for Eithad Guest members
Eithad Guest, Etihad‘s loyalty program, provides dedicated phone numbers for its members. If you are a Eithad Guest member with Bronze, Silver, Gold, or Platinum status you can dial 600 555 666 (from UAE). For Eithad Guest phone numbers in other countries see the table below. All contact centers are open 24/7, and most of these phone numbers are toll-free.
| City | Etihad Guest Phone Number |
|---|---|
| Australia | +61 130 053 2215 |
| Canada | +1 866 948 1081 |
| Denmark | +971 600555666 |
| Egypt | 0800 000 0147 |
| Greece | +30 211 198 6206 |
| Hong Kong | +971 600555666 |
| India | 1800 1233901 |
| Israel | +972 23764028 |
| Maldives | +91 80 3715 2312 |
| Netherlands | +31 (0) 20 203 5444 |
| Norway | +971 600555666 |
| Oman | 800 76423 |
| Qatar | 800 101 501 |
| Singapore | +65 68 185 555 |
| South Africa | 0860 123 150 |
| Sweden | +971 600555666 |
| Thailand | +66 (0) 27 873 377 |
| Turkey | +90 850 282 5001 |
| UAE | 600 555666 / +971 600 555 666 |
| UK | +44 (0) 345 608 1225 |
| US | +1 877 690 0767 |
If you are a Eithad Guest member on Gold or Platinum tier, you are entitled to receive a priority service – a 24/7 toll-free contact center.
You can also get in touch with a Eithad Guest representative via email: guest@etihadguest.com.
Currently, the airline does not offer customer support through live chat.
If you are already at the airport, you can head into the Etihad lounge and ask the airlines representative for help. Of course, you should make sure you are eligible to access the lounge area (Silver, Gold and Platinum members can access some of the lounges for free).
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Etihad Airways email addresses
Etihad Airways provides reservationsdel@etihad.ae email address for inquiries related to reservations, flight changes, and general customer service. Eithad Guest members can contact the airline via email by sending a message to guest@etihadguest.com.
Pros and cons of contacting Etihad by email
The main thing stopping customers from contacting the businesses by email is the time it takes them to respond. While simple issues have a relatively short response/fix time (1-2 days, sometimes just hours), more complex requests can take 1 or 2 weeks for the customer’s team to resolve.
Even so, many people prefer dealing with companies in writing, as it allows them to be clear and detailed and minimizes wasting time on the phone.
Keep these pros and cons in mind when contacting Etihad by email.
When contacting Etihad Airways via email, document your issue clearly – with any appropriate booking references, passenger names, flight numbers, etc included in your message. You should receive an auto-response acknowledging your case, and then expect to wait for the customer service response 1 to 7 business days.
If you’re looking for special-purpose emails (for different airline departments), we’ve compiled them in the table below:
| Department | Etihad Airways Email |
|---|---|
| contact centre (customer service alternative email) | contactcentre@etihad.ae |
| Etihad Guest alternative email | adgetp@etihadguest.com |
| baggage claims | baggageclaims@etihad.ae |
| travel insurance claim | etihad.claims.axa.travel |
| feedback and complaints | feedback@etihad.ae |
| feedback form | etihad.com/en/help/feedback |
| cargo services | Cargocontact@etihad.ae |
| Etihad Business Connect | BusinessConnectsupport@etihad.ae |
| community support | CSRetihad@etihad.ae |
| sponsorships inquiries | sponsorships@etihad.ae |
| media inquiries | dutymediaofficer@etihad.ae. |
Etihad Airways live chat
Etihad Airways does not provide support via live chat (online chat on the website) for its customers. If you want to have a quick text message exchange with its customer care team, visit their Facebook or Twitter profile and chat via Facebook Messenger or Twitter DM.
Don’t wait on hold: message Etihad directly
Getting help from Etihad Airways over the phone often means long waits. So here’s our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. Many travelers are reporting that they get a quicker response by sending a direct message (DM) to Etihad about their issues. Most large airlines have teams of social media specialists, and in our experience, there’s no faster or easier way to get an issue solved.
To contact Etihad support on Twitter, visit their @EtihadHelp profile, then click the envelope icon to send a direct message.
To contact Etihad on Facebook, visit facebook.com/etihad, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
When it comes to Twitter there’s one more trick to get in touch with the airline faster: mention @EtihadHelp in a tweet about your issue. Etihad team will often notice it immediately, ask you for a direct message, and respond privately. It’s a method we recommend if your issue is particularly urgent.
Etihad Airways Headquarters / Head Office
Etihad Airways HQ (headquarters, head office, corporate office) is the main place of business for the airline, its center of planning, coordination, and execution. The majority of the Etihad‘s financial, legal, human resources, marketing, or other business functions are handled there on a national basis.
Head office is the principal place where the executive suite (CEO, CFO, key managerial and support staff, etc.) of the airline work. All other Etihad offices and branches at different locations report back to the “mothership” – The Etihad Airways Headquarters.
How to file a formal complaint?
Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to Etihad Airways.
To file a complaint you should contact the Etihad Airways Customer Relations department by filling out the share feedback form (or sending an email to feedback@etihad.ae). You should receive a response within a few working days.
If you are unsatisfied with how Etihad Airways settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.
For example, if you live in the United States, you can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division. In the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.
Etihad Airways customer service FAQ
Q: Does Etihad offer a call-back service?
A: The very useful call-back function is currently unavailable for Etihad customers.
Q: What are Etihad Contact Centre opening hours?
A: The main Etihad Contact Centre is open 24/7. Call centers located in other countries may operate shorter hours on weekdays and are often closed on weekends and public holidays.
Q: What is Etihad urgent/emergency phone number?
A: Etihad doesn’t offer a dedicated emergency phone number. In case of urgent issues you should contact the main call center at 1800 123 3901.
Q: What is Etihad phone number to book a flight?
A: To book a flight call the Etihad main (worldwide) call center: 1800 123 3901.
Q: What’s Etihad contact number in UK?
A: To contact Etihad in the United Kingdom, call phone number 44 (0) 345 608 1225.
Q: What’s Etihad contact number in Australia?
A: To contact Etihad in Australia, call the phone number 61 130 053 2215.
Q: What’s Etihad contact number in Manila, Philippines?
A: To contact Etihad in Manila, call the phone number 63 2 77926044.
Q: What’s Etihad customer service number in Canada?
A: To contact Etihad in Canada, call the phone number 1 866 948 1081.
Q: What’s Etihad customer service number in India?
A: To contact Etihad customer service in India, call the phone number 1800 1233901.
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