Through the lens of AI
Online reviews from passengers are invaluable for determining if Etihad Airways is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Etihad Airways reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Etihad.
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Is Etihad Airways
a low-cost (budget) airline?
No, Etihad Airways is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in United Arab Emirates, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Etihad provides multiple travel classes, such as Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Etihad Airways — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Cabin comfort and cleanliness: Passengers often mention the comfort and cleanliness of Etihad’s cabins, praising the airline for maintaining a high standard of hygiene and providing ample legroom and comfortable seating.
- Quality of food and beverages: The airline’s food and beverages are consistently highlighted in reviews. The meals served on Etihad flights are high quality, and passengers appreciate the variety and taste.
- Crew service: The enthusiasm, friendliness, and language skills of the Etihad crew stand out. Passengers feel well-cared for, noting the crew’s attentive and professional demeanor.
Weaknesses
- Customer support: Some passengers have raised concerns about Etihad’s customer support quality, citing difficulties in communication and resolving issues.
- Transfer service: There have been mixed reviews regarding the transfer service, with travelers facing inconveniences during their Abu Dhabi International Airport transit.
- Onboard Wi-Fi: Despite the availability of Wi-Fi on Etihad flights, the connectivity can be inconsistent, impacting their inflight experience.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Etihad Airways. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Etihad?
When flying with Etihad Airways, you can expect superior in-flight service, which includes gourmet food, premium entertainment options, and high-end amenities.
Etihad provides access to many global destinations, a comprehensive E-BOX inflight entertainment system, and a selection of meals catering to various dietary needs. Regardless of the cabin class, comfort is a priority, with ample legroom in Economy and fully flat beds in Business or First Class.
The professional and friendly cabin crew ensures a pleasant experience. To stay connected, onboard Wi-Fi is available for a fee, and the Etihad Guest Program allows earning and redemption of miles. Premium lounges in select airports offer a luxurious pre-flight experience.
What are the seating options?
Etihad Airways offers various seating options across its fleet, designed to cater to different passenger needs and preferences.
- Economy Class: Etihad’s Economy Class offers comfortable seating with ample legroom. The seats feature adjustable back support, and passengers can enjoy a wide range of entertainment on personal screens.
- Economy Space: This option provides extra legroom in the Economy cabin, which can be particularly useful for passengers with children or those who desire more space to stretch out during the flight.
- Business Class: Etihad’s Business Class provides flat-bed seats, direct aisle access, and increased privacy. Passengers can also enjoy premium dining options and a wide array of entertainment options.
- First Class: First Class passengers can expect a luxury experience. This includes private suites with a Poltrona Frau leather armchair and a separate bed, personal wardrobes, vanity units, and an inflight Chef to personalize meals.
- The Residence: Available on their A380 aircraft, The Residence is Etihad’s most luxurious offering. It includes a living room, separate bedroom, and en-suite shower room, offering an unmatched level of privacy and comfort.
Is Etihad Airways economy comfortable?
Etihad Airways’ Economy Class is considered to be comfortable compared to many other airlines.
Etihad provides sufficient legroom and adjustable back support in their Economy seats. The seats also have personal entertainment screens with a variety of options to help pass the time. Some planes offer “Economy Space” seats with extra legroom for an additional fee.
What is the baggage allowance?
The general baggage allowance rules for Etihad Airways were as follows:
- Economy Class:
- Deal Fare: 23 kg checked baggage
- Saver Fare: 30 kg checked baggage
- Classic Fare: 30 kg checked baggage
- Flex Fare: 35 kg checked baggage
- Economy Space: The baggage allowance for Economy Space is the same as the corresponding Economy Class fare.
- Business Class: Up to 40 kg of checked baggage
- First Class: Up to 50 kg of checked baggage
- The Residence:Up to 4 pieces of checked baggage, up to 32 kg each.
In addition to checked baggage, passengers are allowed one cabin bag (up to 7 kg for Economy and 12 kg for Business, First Class, and The Residence) and a personal item such as a handbag or laptop bag onboard.
Does Etihad Airways have Wi-Fi?
Etihad Airways offers inflight Wi-Fi on many of its flights.
This allows passengers to stay connected with internet access, send emails, use social media, and more while in the air. The availability and cost of Wi-Fi can vary depending on the flight.
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