How to contact Etihad Airways
customer service?

The primary way to contact Etihad Airways customer service is via their call center: +600 555666. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Etihad Airways customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Etihad Airways contact numbers

Etihad Airways ServiceContact Phone Number
Primary customer service+600 555666
International customer service+971 600 555 666
Reservations
+600 555666
Frequent flyer program (Etihad Guest)+600 555666
Refunds+600 555666
Baggage services+600 555666
Lost and found+971 (0)2 511 2170
Special assistance+1-800-778-4838
Etihad Holidays+8002324
Cargo+971 2 599 0099
Pet travel+971 600 555666
Customer Relations+600 555666
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Etihad Airways international contact numbers

International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in United Arab Emirates, jump the line by dialing those in other countries — Saudi Arabia, Qatar, Singapore, or UK — for example. Travelers report that the Etihad Airways support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryEtihad Phone Number
Australia+61 130 053 2215
Austria+49 3095999805
Belgia32 (0) 22 008 880
Canada+1 866 948 1081
China+86 400 882 2050
France+33 (0) 15 732 4343
Germany+49 (0) 309 599 9805
Greece+30 211 198 6206
India+1800 1233901
Indonesia+0078 03 011 4933

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Etihad Airways number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Etihad Airways WhatsApp number

Currently, Etihad Airways does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Etihad Airways numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Etihad Airways international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

Etihad Airways phone numbers by city

Your regional Etihad helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityEtihad Phone Number
Athens+30 211 198 6206
Hong Kong+971 600555666
Berlin +49 (0) 309 599 9805
Brussels+32 (0) 22 008 880
Jakarta+0018 03 852 9238
London+44 (0) 345 608 1225
Montreal+1 866 948 1081
New Delhi+1800 1233901
New York+1 877 690 0767
Paris+33 (0) 15 732 4343

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Etihad Airways email address

Etihad Airways does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their live chat, social media channels, or by calling their customer service line at +600 555666.

You may also use help section on the etihad.com website.

While Etihad Airways‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Etihad Airways — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryEtihad Airways Email Address
Etihad Guestguest@etihadguest.com
Feedbackfeedback@etihad.ae
Media enquirydutymediaofficer@etihad.ae
Travel agent refundARCRefunds@etihad.ae
Baggage claimbaggageclaims@etihad.ae
Traveling with petspets@etihad.ae
Etihad creditetihadcredit@etihad.ae
Group travelcentralgroupdesk@etihad.ae
Meetings and eventsconferencetravel@etihad.ae
Sports and experiencessportstravel@etihad.ae

If you want to send an email to one of Etihad Airways’s employees, try the popular email format used by many companies: First.Last@etihad.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@etihad.com.

Etihad Airways sales and ticketing offices

Etihad Airways ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Etihad Airways offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Etihad Office Address / Phone
Abu Dhabi (United Arab Emirates)

New Airport Road
Khalifa City, Abu Dhabi
United Arab Emirates

Etihad Airways live chat (meet Sara)

Etihad Airways live chat is a fast way to get help from the airline 24/7. It features a simple chatbot Sara that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.

Etihad Airways Sara bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Sara bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual Etihad Airways support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.

To access the Etihad Airways webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Etihad Airways directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Etihad Airways, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

To file a formal complaint, you can use the online form on the etihad.com website, send email the the Customer Relations department directly: feedback@etihad.ae. Remember to include the necessary details, clearly stating the nature of your complaint. Etihad Airways will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +600 555666.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Etihad Airways CEO.

Premium hotline
for Etihad Guest members

Etihad Guest, Etihad Airways‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Etihad Guest member with Bronze, Silver, Gold, Platinum status, you can dial +600 555666 to reach frequent flyer program (FFP) customer service in United Arab Emirates.

Dedicated customer service for the Etihad Guest FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Etihad Guest international numbers: +61 130 053 2215 in Australia, +49 (0) 309 599 9805 in Germany, +81 (0) 33 298 4719 in Japan, +60 377244340 in Malaysia, +31 (0) 20 203 5444 in Netherlands, +63 2 77926044 in Philippines, +971 600 555666 in Poland, +800 101 501 in Qatar, +800 844 7893 in Saudi Arabia, +65 68 185 555 in Singapore, +0860 123 150 in South Africa, +41 (0) 84 400 2211 in Switzerland, +66 (0) 27 873 377 in Thailand, +90 850 282 5001 in Turkey, +44 (0) 345 608 1225 in UK, +1 877 690 0767 in US, and +122 80399 in Vietnam.

Alternatively, send an email to guest@etihadguest.com.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Etihad Airways lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Business Class contact number

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Etihad Airways does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Contacting Etihad on social media

Getting phone help from Etihad Airways often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @EtihadHelp in a tweet about your issue. Etihad Airways team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: ()

FAQ

What is Etihad Airways urgent/emergency phone number?

In case of an emergency related to the Etihad Airways flight call this number: +600 555666 (hotline in United Arab Emirates). If you are in a different country, refer to the "International Phone Numbers" section on this page for your local contact. These are the general customer service phone numbers as Etihad Airways does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellation, ticket changes, lost passport, etc. If phone lines are busy, initiate simultaneous conversations through Twitter DM (@EtihadHelp) and Facebook Messenger to increase your chances of a prompt response.

Missed Etihad Airways flight contact number

If you think you're going to miss a flight, call Etihad Airways immediately at +600 555666. The sooner your airline knows that you'll be late, the more options it has to fix it. Etihad Airways often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

What is the location and contact for head office?

Etihad Airways’ head office is located in Abu Dhabi, United Arab Emirates:

New Airport Road,
VKhalifa City,
Abu Dhabi,
United Arab Emirates

Etihad Airways HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Etihad Airways's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Etihad Airways from overseas?

Etihad Airways can be contacted from overseas by dialing their international customer service number: +971 600 555 666. If you're calling from a country other than United Arab Emirates, you will need to dial your country's exit code (international dialing prefix) before the number. For example, if you're calling from the UK, the exit code is 00, so you would dial 00 +971 600 555 666. Please note that call charges may apply depending on your service provider and the specific plan you are on.

How to call Etihad Airways from Australia?

Passengers in Australia can contact Etihad Airways by dialing this customer service phone number: +61 130 053 2215.

How to call Etihad Airways from Singapore?

If you're in Singapore and need to reach out to Etihad Airways, call its hotline: +65 68 185 555.

How to call Etihad Airways from United Kingdom?

To call Etihad Airways from United Kingdom, dial +44 (0) 345 608 1225. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Etihad Airways reservations phone number?

The main phone number for Etihad Airways reservations is +600 555666. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

How can I rebook my Etihad Airways plane ticket?

To rebook your flight with Etihad Airways, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +600 555666. It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

What languages are spoken by Etihad Airways representatives?

Etihad Airways representatives are well-versed in multiple languages — catering to the languages commonly used by their passengers. Arabic is widely spoken across all call centers (as it's the airline's primary language), as well as English, Spanish, French, and German. Regional or country-specific hotlines always have representatives fluent in local languages.

Why is Etihad Airways customer service so bad now?

Several factors play into this perception: 1) Etihad Airways is handling high volumes of passengers daily — during peak travel times, this can strain customer service resources; 2) Cost-cutting measures can result in fewer representatives available; 3) Outsourcing hotlines to third-party providers, sometimes overseas, can lead to time zone discrepancies; 4) Relying more on automated systems may be frustrating for Etihad Airways customers with complex issues. 5) Airline may neglect improving wait times, believing that despite any customer service shortcomings there's always another customer willing to buy a ticket.

Appendices

Additional contacts. Source: Etihad Airways.

Etihad Airways phone numbers by country
Call Center CountryAA Phone Number
Egypt+0800 000 0147
India+1800 1233901
Indonesia+0078 03 011 4933
Ireland+353 (0) 16 569 900
Israel+972 23764028
Italy+39 022 333 1300
Japan+81 (0) 33 298 4719
Jordan+800 22 803
Kuwait+965 22 280 566
Lebanon+971 4 4017005
Maldives+91 80 3715 2312
Morocco+212 0 520480047
Nepal+91 80 3715 2312
Netherlands+31 (0) 20 203 5444
Nigeria+234 708 060 1835
Oman+800 76423
Pakistan+00800 90044385
Philippines+63 2 77926044
Qatar+800 101 501
Russia+7 499 272 3786
Seychelles+91 80 3715 2312
Singapore+65 68 185 555
South Africa+0860 123 150
Spain+34 900810474
Sri Lanka+91 80 3715 2312
Switzerland+41 (0) 84 400 2211
Thailand+66 (0) 27 873 377
Turkey+90 850 282 5001
UAE+600 555666
Vietnam+12280399
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Etihad Airways phone numbers by cities
Call Center CountryAA Phone Number
Abu Dhabi+600 555666
Abuja+234 708 060 1835
Amman+800 22 803
Amsterdam+31 (0) 20 203 5444
Bangkok+66 (0) 27 873 377
Beirut+971 4 4017005
Cairo+0800 000 0147
Cape Town+0860 123 150
Colombo+91 80 3715 2312
Doha+800 101 501
Dublin+353 (0) 16 569 900
Hanoi+12280399
Islamabad+00800 90044385
Istanbul+90 850 282 5001
Jakarta+0078 03 011 4933
Kathmandu+91 80 3715 2312
Kuwait City+965 22 280 566
Madrid+34 900810474
Male+91 80 3715 2312
Manila+63 2 77926044
Moscow+7 499 272 3786
Muscat+800 76423
New Delhi+1800 1233901
Rabat+212 0 520480047
Rome+39 022 333 1300
Singapore+65 68 185 555
Tel Aviv+972 23764028
Tokyo+81 (0) 33 298 4719
Victoria+91 80 3715 2312
Zurrich+41 (0) 84 400 2211
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