How to contact Etihad Airways customer service?
The primary way to contact Etihad Airways customer service is via their call center: +600 555666. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from Etihad Airways customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Operating hours across Etihad support channels
- Etihad primary call center number +600 555666 operates 24/7.
The 24-hour availability ensures assistance for passengers across various time zones, regardless of the time of the day.
- Etihad live chat offers continuous assistance – the Sara chatbot is ready to interact with passengers 24/7.
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, Etihad usually aims to respond swiftly, often within a few hours.
- etihad.com website offers help and contact pages – available for passengers 24/7.
- customer service desks at airports are designed to aid passengers who prefer face-to-face assistance. Etihad help desks operate according to each airport’s hours.
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Real human help
How to talk to a live person at Etihad Airways?
To reach a live person at Etihad, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial Etihad call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local Etihad Airways office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Web chat is slightly different as it often employs technologies like AI bots to provide a simulated “chatbot operator”. However, Etihad Airways customer care team member is always ready to intervene. To connect with a real person, type phrases like “talk to human” or “live agent”.
- Message Etihad on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
Etihad Airways international contact numbers
International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in United Arab Emirates, jump the line by dialing those in other countries — Saudi Arabia, Qatar, Singapore, or UK — for example. Travelers report that the Etihad Airways support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
| Country | Etihad Phone Number |
|---|---|
| Australia | +61 130 053 2215 |
| Austria | +49 3095999805 |
| Belgia | 32 (0) 22 008 880 |
| Canada | +1 866 948 1081 |
| China | +86 400 882 2050 |
| France | +33 (0) 15 732 4343 |
| Germany | +49 (0) 309 599 9805 |
| Greece | +30 211 198 6206 |
| India | +1800 1233901 |
| Indonesia | +0078 03 011 4933 |
Etihad Airways urgent/emergency phone numbers
In case of an emergency related to the Etihad Airways flight, call this number: +600 555666 (hotline in United Arab Emirates).
If you are in a different country, refer to the “International Contacts” section above for your local phone number.
These are the general customer service phone numbers as Etihad Airways does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellations, ticket changes, lost passports, etc.
If phone lines are busy, initiate simultaneous conversations through Twitter DM (@EtihadHelp) and Facebook Messenger to increase your chances of a prompt response.
Call for free
Toll-free Etihad Airways call centers
Only some phone numbers provided by Etihad Airways are toll-free: +1 866 948 1081 (Canada), +1800 123 3901 (India), +0078 03 011 4933 (Indonesia), +0800 000 0147 (Egypt), +800 22 803 (Jordan). They are free from landline phone in the same country or region. However, charges may apply if you call Etihad Airways toll-free call centers from a mobile phone or a different country.
In the United States and Canada, toll-free numbers typically begin with 800, 888, 877, 866, 855, 844, or 833. In most cases, they can also be called from anywhere worldwide using an American cell phone by dialing +1 followed by the 8xx number.
In other countries, toll-free numbers vary due to different regulations. In Europe, toll-free numbers usually begin with 0800 (or 0808 in the UK – “freephone numbers”). The same 0800 prefix is used in China, South Africa, Argentina, and Brazil. The 1800 format is prevalent in Australia, New Zealand, India, Malaysia, Philippines, Singapore, and Thailand (which also uses 001-800). In Japan, “Free Dial” numbers typically start with 0120, while in Indonesia, it’s 001-803.
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Etihad Airways WhatsApp number
Currently, Etihad Airways does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Etihad Airways numbers.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.
VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Etihad Airways international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Etihad Airways number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
Etihad Airways phone numbers by city
Your regional Etihad helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
| City | Etihad Phone Number |
|---|---|
| Athens | +30 211 198 6206 |
| Hong Kong | +971 600555666 |
| Berlin | +49 (0) 309 599 9805 |
| Brussels | +32 (0) 22 008 880 |
| Jakarta | +0018 03 852 9238 |
| London | +44 (0) 345 608 1225 |
| Montreal | +1 866 948 1081 |
| New Delhi | +1800 1233901 |
| New York | +1 877 690 0767 |
| Paris | +33 (0) 15 732 4343 |
When to call
Best times to call Etihad Airways
To decrease on-hold times, try to call Etihad Airways at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call Etihad is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
Etihad Airways email address
Etihad Airways does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their live chat, social media channels, or by calling their customer service line at +600 555666.
You may also use help section on the etihad.com website.
While Etihad Airways‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.
Email addresses by department
If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Etihad Airways — only reach out to the relevant department for your inquiry.
| Country | Etihad Airways Email Address |
|---|---|
| Etihad Guest | guest@etihadguest.com |
| Feedback | feedback@etihad.ae |
| Media enquiry | dutymediaofficer@etihad.ae |
| Travel agent refund | ARCRefunds@etihad.ae |
| Baggage claim | baggageclaims@etihad.ae |
| Traveling with pets | pets@etihad.ae |
| Etihad credit | etihadcredit@etihad.ae |
| Group travel | centralgroupdesk@etihad.ae |
| Meetings and events | conferencetravel@etihad.ae |
| Sports and experiences | sportstravel@etihad.ae |
If you want to send an email to one of Etihad Airways’s employees, try the popular email format used by many companies: First.Last@etihad.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@etihad.com.
Etihad Airways sales and ticketing offices
Etihad Airways ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of Etihad Airways offices and regional branches around the world:
| City (Country) | Etihad Office Address / Phone |
|---|---|
| Abu Dhabi (United Arab Emirates) | New Airport Road |
Etihad Airways live chat (meet Sara)
Etihad Airways live chat is a fast way to get help from the airline 24/7. It features a simple chatbot Sara that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.
Etihad Airways Sara bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.
Being just a simple, automated software, Sara bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual Etihad Airways support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.
To access the Etihad Airways webchat and talk to a live agent, visit the airline’s website.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Etihad Airways directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with Etihad Airways, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
To file a formal complaint, you can use the online form on the etihad.com website, send email the the Customer Relations department directly: feedback@etihad.ae. Remember to include the necessary details, clearly stating the nature of your complaint. Etihad Airways will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +600 555666.
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Etihad Airways CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how Etihad Airways settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your Etihad Airways issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for Etihad Guest members
Etihad Guest, Etihad Airways‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Etihad Guest member with Bronze, Silver, Gold, Platinum status, you can dial +600 555666 to reach frequent flyer program (FFP) customer service in United Arab Emirates.
Dedicated customer service for the Etihad Guest FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
You can also contact Etihad Guest international numbers: +61 130 053 2215 in Australia, +49 (0) 309 599 9805 in Germany, +81 (0) 33 298 4719 in Japan, +60 377244340 in Malaysia, +31 (0) 20 203 5444 in Netherlands, +63 2 77926044 in Philippines, +971 600 555666 in Poland, +800 101 501 in Qatar, +800 844 7893 in Saudi Arabia, +65 68 185 555 in Singapore, +0860 123 150 in South Africa, +41 (0) 84 400 2211 in Switzerland, +66 (0) 27 873 377 in Thailand, +90 850 282 5001 in Turkey, +44 (0) 345 608 1225 in UK, +1 877 690 0767 in US, and +122 80399 in Vietnam.
Alternatively, send an email to guest@etihadguest.com.
If you find yourself already at the airport, consider seeking aid from an airline agent at the Etihad Airways lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.
Contacting Etihad on social media
Getting phone help from Etihad Airways often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @EtihadHelp in a tweet about your issue. Etihad Airways team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.
Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting Etihad Airways customer service.
Manage My Booking
This section on the Etihad website is a convenient self-service tool you can use to manage your reservations. Manage My Booking eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- online check-in
- seat selection and upgrades
- adding extra baggage
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the Etihad Airways call centers, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for call centers waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
For instant assistance, visit Sara chatbot on Etihad website. It’s worth giving it a try, as this digital aide is quite proficient and ready to answer a myriad of your queries.
FAQ
What is the hotline response time?
The average wait time for Etihad Airways representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
Like most airlines, Etihad employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.
Where can I find Etihad Airways service desk at the airport?
Etihad Airways houses its main service desk at Abu Dhabi International Airport AUH in Abu Dhabi, United Arab Emirates. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Etihad Airways representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
Not all airports serviced by Etihad maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Etihad flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the Emirati carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.
Missed Etihad Airways flight contact number
If you think you're going to miss a flight, call Etihad Airways immediately at +600 555666. The sooner your airline knows that you'll be late, the more options it has to fix it. Etihad Airways often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
How to request a callback from Etihad Airways?
Etihad Airways does not provide a callback option. However, you can still potentially get an airline representative to call you back:
- Try to initiate contact by reaching out to Etihad Airways through the channels they offer — email, live chat, social media, or the hotline.
- Clearly state that you would prefer to be contacted by a phone call (callback)
- Briefly explain your issue or question; include your phone number and the best times to reach you.
- Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.
What is Etihad Airways Business Class contact number?
Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.
However, Etihad Airways does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.
Should I contact my travel agent instead of CS?
Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When Etihad cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
What is the location and contact for head office?
Etihad Airways’ head office is located in Abu Dhabi, United Arab Emirates:
New Airport Road,
VKhalifa City,
Abu Dhabi,
United Arab Emirates
Etihad Airways HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Etihad Airways's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call Etihad Airways from Australia?
Passengers in Australia can contact Etihad Airways by dialing this customer service phone number: +61 130 053 2215.
How to call Etihad Airways from Singapore?
If you're in Singapore and need to reach out to Etihad Airways, call its hotline: +65 68 185 555.
How to call Etihad Airways from United Kingdom?
To call Etihad Airways from United Kingdom, dial +44 (0) 345 608 1225. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is Etihad Airways reservations phone number?
The main phone number for Etihad Airways reservations is +600 555666. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
What is Etihad Airways rebooking hotline?
To rebook your flight with Etihad Airways, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +600 555666.
It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
| Call Center Country | AA Phone Number |
|---|---|
| Egypt | +0800 000 0147 |
| India | +1800 1233901 |
| Indonesia | +0078 03 011 4933 |
| Ireland | +353 (0) 16 569 900 |
| Israel | +972 23764028 |
| Italy | +39 022 333 1300 |
| Japan | +81 (0) 33 298 4719 |
| Jordan | +800 22 803 |
| Kuwait | +965 22 280 566 |
| Lebanon | +971 4 4017005 |
| Maldives | +91 80 3715 2312 |
| Morocco | +212 0 520480047 |
| Nepal | +91 80 3715 2312 |
| Netherlands | +31 (0) 20 203 5444 |
| Nigeria | +234 708 060 1835 |
| Oman | +800 76423 |
| Pakistan | +00800 90044385 |
| Philippines | +63 2 77926044 |
| Qatar | +800 101 501 |
| Russia | +7 499 272 3786 |
| Seychelles | +91 80 3715 2312 |
| Singapore | +65 68 185 555 |
| South Africa | +0860 123 150 |
| Spain | +34 900810474 |
| Sri Lanka | +91 80 3715 2312 |
| Switzerland | +41 (0) 84 400 2211 |
| Thailand | +66 (0) 27 873 377 |
| Turkey | +90 850 282 5001 |
| UAE | +600 555666 |
| Vietnam | +12280399 |
| Call Center Country | AA Phone Number |
|---|---|
| Abu Dhabi | +600 555666 |
| Abuja | +234 708 060 1835 |
| Amman | +800 22 803 |
| Amsterdam | +31 (0) 20 203 5444 |
| Bangkok | +66 (0) 27 873 377 |
| Beirut | +971 4 4017005 |
| Cairo | +0800 000 0147 |
| Cape Town | +0860 123 150 |
| Colombo | +91 80 3715 2312 |
| Doha | +800 101 501 |
| Dublin | +353 (0) 16 569 900 |
| Hanoi | +12280399 |
| Islamabad | +00800 90044385 |
| Istanbul | +90 850 282 5001 |
| Jakarta | +0078 03 011 4933 |
| Kathmandu | +91 80 3715 2312 |
| Kuwait City | +965 22 280 566 |
| Madrid | +34 900810474 |
| Male | +91 80 3715 2312 |
| Manila | +63 2 77926044 |
| Moscow | +7 499 272 3786 |
| Muscat | +800 76423 |
| New Delhi | +1800 1233901 |
| Rabat | +212 0 520480047 |
| Rome | +39 022 333 1300 |
| Singapore | +65 68 185 555 |
| Tel Aviv | +972 23764028 |
| Tokyo | +81 (0) 33 298 4719 |
| Victoria | +91 80 3715 2312 |
| Zurrich | +41 (0) 84 400 2211 |
