Sriwijaya Air
Booking Ticket Online

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How To Book Sriwijaya Ticket Online?

1. Find Flights

You can always find Sriwijaya Air tickets for a multitude of travel destinations on our website. You’ll also find a wide variety of flight schedules, so you can choose the one that works best for you. We offer the best deals on Sriwijaya Air flights on the web, which means you’ll never have to look elsewhere.

2. Purchase Online

Enjoy the ease of booking your Sriwijaya Air tickets online on our website. We make the booking process easier, safer and faster than ever before. Additionally, we offer a variety of payment options, so you can choose the method that works best for you. After you complete the booking process, you’ll be able to make your payment through an ATM transfer, e-payment or credit card transaction.

3. Receive e-Ticket

Part of our service that makes the ticket purchasing process quicker and easier than anywhere else is that we only issue e-tickets. Once you complete the flight booking and payment processes, you’ll receive an e-ticket in your email inbox. The e-ticket is proof that you have completed the booking and payment processes, and it can be saved on your laptop or smartphone to be used as your ticket at the airport. You’ll never have to worry about losing or damaging your ticket again. Additionally, you do not need to print your e-ticket. Simply show it to the Sriwijaya Air representative at the airport, and your boarding pass will be printed.

4. Show e-Ticket on Airport 

Unlike many other airlines, Sriwijaya Air allows passengers to show their e-tickets to the Sriwijaya representatives on their smartphones or tablets. You will not need to present a printed e-ticket at any time. The representative will process the e-ticket and print the boarding pass that you will use to board the plane. The airport check-in process has never been easier.

Booking Online

You can purchase Sriwijaya Air airfare online using the booking feature on our website. Simply access the website from your smartphone, tablet or laptop and choose the destination and flight schedule that suit your needs. Fill in your personal information and choose a way to make your payment, and an e-ticket will be sent directly to your email inbox in a matter of minutes. Your e-ticket can be displayed on your smartphone or laptop as your official flight ticket when you arrive at the airport.

Booking On Your Mobile (HP)

One of the easiest ways to buy tickets on our website is by using your smartphone. Simply visit the version of our website that has been optimized for mobile devices and search for the Sriwijaya Air tickets you need. The website is compatible with all Android, Apple, Windows and Blackberry devices, so you will not need to download a mobile application just to book your upcoming flights.

Booking Over a Phone

In addition to booking your Sriwijaya Air tickets on our website with your laptop, smartphone or tablet, our customer service team is ready to serve you over the phone. Reserve your plane tickets now by calling us at (+62) 81 22 444 0000. Our customer service team is available 24 hours a day and seven days a week to ensure you find the best airfare for the cheapest possible price. You can also visit us at our office located at PT Tiket2 Indonesia, Jl. Kaliurang 7.8 No. 150, 55581 Yogyakarta, Indonesia. We will be here waiting for you.

Sriwijaya Info Pages

We have prepared for you a set of pages with both basic and in-depth informations about Sriwijaya:

Sriwijaya Promotions

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Sriwijaya Air Passenger Rating

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Sriwijaya Ticket Classes

Choose the right seat for your comfort

Economy Class

Availiable on all Sriwijaya flights

Business Class

Availiable on some Sriwijaya flights

Economy Class

Sriwijaya Air offers economy class seating on every flight, and they’re known for providing some of the best service in the industry. Sriwijaya Air’s economy class seating is similar on every aircraft in their fleet, and passengers are allowed a 20-kilogram baggage allowance per person. Meals, snacks and drinks are also complimentary on long-haul flights..

Economy class Sriwijaya

Business Class

Sriwijaya Air offers executive class seating on a select number of flights. Travelers who want more amenities and a superior in-flight experience will appreciate the luxuries offered in Sriwijaya Air's executive class. Executive class seating is offered the airline’s Boeing 737-300, Boeing 737-400, Boeing 737-500 and Boeing 737-800 NG aircraft. Those who fly in the executive class enjoy Sriwijaya Air's priority luggage service, access to airport lounges, priority boarding, a welcome seat and an ultra-comfortable and spacious seat for the duration of the flight.

Business class Sriwijaya

Sriwijaya Booking FAQ

What is the booking code?

The booking code is a unique combination of letters and numbers that we will provide when you book your airfare on our website. This code can be found in the sidebar throughout the booking process as well as in the confirmation email and SMS we will send after booking.

The booking code consists of letters and numbers and is always 4-5 characters long. It is a form of identification that you’ll be able to use throughout the booking process. The booking code will be used by our operators to recognize your reservation if you have a question or specific request.

Do I need to reconfirm my flight?

No, confirming your order is no longer necessary when purchasing airfare. The airline does not require you to let them know that you will be attending your flight; they expect you to be there on time. However, it is always a good idea to check that your flight will be leaving at the scheduled time before departing for the airport. Some airline do have a habit of delaying or canceling flights, which can become a nuisance when you’ve already arrived at the airport. Visit your airline’s website on the day of your departure to check the flight status. Always verify that your flight number and day and time of departure are correct. You may also directly call the airline to inquire about your upcoming flight’s status.

Can I have a window seat?

Unfortunately, our website does not allow you to choose seat preferences, such as choosing a window or aisle seat, when booking your tickets. However, if you or your travel companion require special seat needs, you can contact our Customer Care team at any time to arrange your special request. You can also choose your seat on any Sriwijaya Air flight during the check-in process. Keep in mind that you’ll only be able to choose from the remaining seats, so it is important to arrive at the airport early if you have a preference.

How To Check My Booking Status?

You will not need to check the status of your ticket order. We will always inform you of your order’s completion by sending an email at each stage of the booking process. The last email you receive will contain your e-ticket. However, if you wish to contact us about your order status, please locate your booking code in one of the emails we have sent. The booking code will be 4 to 5 characters long and will contain a variety of letters and numbers. Please use this code every time you call our Customer Care team about your reservation. Contact us directly via telephone at (+62) 81 22 444 0000, or you may also log onto our website to use our contact form or online chat feature.

Do you accept group bookings?

Yes, we do process group bookings for large numbers of passengers who wish to travel together. Sriwijaya Air's rules regarding group bookings may change from time to time. Generally, discount offers are available for groups of 10 travelers or more. Please contact our Customer Care team at (+62) 81 22 444 0000 for the most recent information regarding Sriwijaya Air. We are also available 24 hours a day to help with the group booking process.

Traveling with children

TRAVELLING WITH KIDS

Sriwijaya Regulations For Infants and Children

Different rules and ticket prices apply to infants, children and adults that will be flying with Sriwijaya Air. Infants are considered anyone between the ages of 0 and 23 months, and children are between the ages of 2 and 12 years old. 

Child/Infant Baggage Allowance

Babies between the ages of 0 and 23 months must have a waist circumference of less than 40 centimeters. The baby’s height must not exceed the height of the nose of the adult passenger when held on their lap. Sriwijaya Air does not provide a baggage allowance or seat for infant passengers. However, passenger baggage allowances are provided for adults and children between the ages of 2 and 12.

Passengers between the ages of 2 and 12 years old are provided the normal baggage allowance by Sriwijaya Air. The baggage must not exceed 20 kilograms on most flights and 15 kilograms on flights between Jakarta and Penang Base. The same passenger baggage regulations apply to children and adults.

Child/Infant Ticket Fares 

Sriwijaya Air tickets are different for infants and children. Tickets for infant passengers will only cost about 10 percent of the price of an adult ticket, but that ticket does not include a baggage allowance or seat. The baby is expected to sit on the lap of the accompanying adult passenger.

Tickets for children between the ages of 2 and 12 are the same price as adult tickets. Children receive the same seating, baggage allowance and amenities as adult passengers.


Refund and cancelation

WHEN SOMETHING GOES WRONG

Ticket Changes / Refunds / Cancellations

TICKETS FLEXIBILITY
Sriwijaya Air allows some flexibility for tickets purchased on our website, but a number of terms and conditions do apply. Have questions or special requests regarding your flight with Sriwijaya Air? Our Customer Service team is by the phone 24 hours a day and is happy to serve you. Contact us at (+62) 81 22 444 0000 or log online to use our live chat feature.


Refunds

Sometimes unfortunate circumstances occur and departures are canceled. In some cases, the airline is the one who delays or cancels flights. Not to worry, Sriwijaya Air ensures that you will be compensated if your flight is canceled. Sriwijaya Air's travel insurance will allow you to apply for a claim and be compensated for such flights.

The procedure to have your money refunded by Sriwijaya Air is easy. All you need to do is download a refund form on the official Sriwijaya Air website, fill it out according to your circumstance, attach the requested documents and submit it to the airline for processing. If you have any trouble completing the form, you can always contact our Customer Care team, and we will be happy to assist you with the refund process.

Cancellations

Unfortunately, we can not help you change the name on your ticket or the departure time of your Sriwijaya Air flight. Sriwijaya does have rules regarding the changing of names and flight times after the booking process is complete. It is important to contact our Customer Care team at (+62) 81 22 444 0000 to find out more information about changing names or flight times or even canceling your Sriwijaya Air flight entirely.

If you do decide to change your flight time more than 2 hours before the original time of departure, you will be charged a cancellation fee of 50-percent of the original ticket price. You will not be charged the cancellation fee if the change is made more than 2 hours before the original time of departure. However, you may be charged the difference in fares between your old and new flights. These changes can be made for economy and executive class tickets on Sriwijaya Air.

Name / Time Changes

Unfortunately, we can not help you change the name on your ticket or the departure time of your Sriwijaya Air flight. Sriwijaya does have rules regarding the changing of names and flight times after the booking process is complete. It is important to contact our Customer Care team at (+62) 81 22 444 0000 to find out more information about changing names or flight times or even canceling your Sriwijaya Air flight entirely.

If you do decide to change your flight time more than 2 hours before the original time of departure, you will be charged a cancellation fee of 50-percent of the original ticket price. You will not be charged the cancellation fee if the change is made more than 2 hours before the original time of departure. However, you may be charged the difference in fares between your old and new flights. These changes can be made for economy and executive class tickets on Sriwijaya Air.

Upgrades

You are allowed to upgrade to an executive class seat when flying with Sriwijaya Air. Simply contact our Customer Care team at (+62) 81 22 444 0000 for further information regarding the upgrading procedure. We will contact Sriwijaya Air regarding your request, and you will receive an official confirmation from the airline once your request has been approved.

Sriwijaya Air does charge a fee for class upgrades. The price includes administrative costs and the price difference between the economy and executive class tickets. This payment must be processed to complete the upgrade procedure. To make the process easier, we suggest you start the process of upgrading the class of your ticket many days before the scheduled date of departure.

E-ticket Sriwijaya

Sriwijaya Air e-Ticket

Making ticket reservations and flying with Sriwijaya Air is easier when you use our website. We’ve replaced old-fashioned paper tickets with state-of-the-art e-tickets, which are provided as soon as you complete the purchasing process.
Immediately following your payment, you’ll receive an email from us, which will include your easy-to-use e-ticket. You do not need to print the ticket to fly with Sriwijaya Air. Simply present the e-ticket on the screen of your smartphone, laptop or tablet when you enter the airport, and the Sriwijaya Air representative will provide you with your boarding pass. You can finally stop worrying about losing or damaging your paper tickets, because your e-ticket is always safely saved on your smartphone!

We accept ATM / bank transfers, e-payments and credit cards

Customer Service 24/7

(+62) 81 22444 0000

Book a ticket online or over the phone!

Our friendly Customer Care Team provides fast responses to your questions 24 hours a day. Make sure you visit our Help pages where a wide range of topics is covered. We are also available on Live Chat and social media.