Through the lens of AI
Online reviews from passengers are invaluable for determining if Sriwijaya Air is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Sriwijaya Air reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Sriwijaya.





Is Sriwijaya Air
a low-cost (budget) airline?
Yes, Sriwijaya Air is a budget airline. Sriwijaya is referred to as a LCC (low-cost carrier) due to its business model which is focused on offering basic air transportation services at the lowest possible cost.
The low-cost model has a few key characteristics that distinguish Sriwijaya Air from traditional full-service carriers (FCC). The Indonesian airline predominantly operates short to medium-haul flights, and it adopts a high-density seating configuration in its aircraft to maximize passenger numbers and revenue per flight. Sriwijaya also offers an “unbundled” fare structure, where the base fare usually only includes the seat and a small personal item. Additional services such as checked luggage, seat selection, extra legroom, and in-flight meals may be available but incur extra charges.
These strategies allow Sriwijaya Air to keep operating costs low. The savings are then passed on to passengers in the form of lower ticket prices, hence earning it the label of a budget airline.
Passenger reviews
An overview of the passenger experience on Sriwijaya Air — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Affordable fares: Sriwijaya Air is frequently lauded for offering competitive pricing, making air travel accessible to budget-conscious passengers.
- Quality of food and beverages: Despite being a low-cost carrier, passengers have favorably commented on the quality of meals provided onboard, highlighting its value for money.
- Crew service: The airline’s cabin crew is often appreciated for their friendly and enthusiastic service, contributing to an enjoyable flight experience.
Weaknesses
- Limited onboard entertainment: The airline has been criticized for limited in-flight entertainment options, particularly on longer flights, which could affect passenger comfort and satisfaction.
- Check-in delays: Some passengers have reported issues with delayed check-ins, which can lead to an inconvenient start to their journey.
- Cabin comfort: While generally clean, the comfort level of seating is considered average, with some passengers suggesting room for improvement.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Sriwijaya Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Sriwijaya?
When flying with Sriwijaya Air, you can expect a satisfactory experience for a budget airline.
The booking process is straightforward, and boarding is generally efficient. Seating comfort is average but acceptable for short to medium-haul flights. The cabin and seat cleanliness are well-maintained. The quality of food and beverages is commendable considering the affordable fares. In terms of entertainment, options may be limited. The cabin crew is often friendly and provides decent service.
What are the seating options?
Sriwijaya Air operates the Boeing 737-500 and the Boeing 737-800, and the seating options for these aircraft are as follows:
- Economy Class is the standard cabin class on Sriwijaya Air flights. It offers a comfortable seat with a 32-inch seat pitch and a 17-inch seat width. Passengers in Economy Class also receive a free snack box and water, as well as access to Sriwijaya Air’s in-flight magazine.
- Executive Class is a premium cabin class on Sriwijaya Air flights. It offers a wider seat with a 38-inch seat pitch and a 20-inch seat width. Passengers in Executive Class also receive a free hot meal, as well as access to Sriwijaya Air’s in-flight entertainment system, which includes movies, TV shows, and music.
Is Sriwijaya Air economy comfortable?
Sriwijaya Air Economy is generally comfortable, with a seat pitch of 32 inches and a seat width of 17 inches.
This is comparable to other low-cost carriers in the region. Passengers in Economy Class also receive a free snack box and water, as well as access to Sriwijaya Air’s in-flight magazine. However, some passengers have reported that the seats can be a bit cramped, especially for long flights.
What is the baggage allowance?
Sriwijaya Air’s baggage allowance differs depending on your flight class and type:
- Economy Class – domestic: Passengers are allowed 20kg of checked baggage free of charge.
- Economy Class – international: For international flights, the free checked baggage allowance increases to 30kg.
- Business Class – domestic and international: Business class passengers are entitled to 40kg of free checked baggage, irrespective of the flight type.
As for carry-on baggage, passengers in all classes are permitted one piece of hand luggage with a maximum weight of 7kg and dimensions not exceeding 40 x 30 x 20 cm.
Does Sriwijaya Air have Wi-Fi?
Sriwijaya Air does not offer Wi-Fi on all flights.
However, they do offer a wireless in-flight entertainment (IFE) service called AirFi. AirFi allows passengers to stream content and digital newspapers, while it also supports onboard sales and self-service payments.
AirFi is available on all of Sriwijaya Air’s Boeing 737-800NG aircraft. To use AirFi, passengers need to download the AirFi app and create an account. Once they have created an account, they can purchase content or stream content from their device.
Say goodbye
to expensive airfares!
Save 40-80% on flights — explore SuperDeals from hundreds of departure cities across the globe.
User Review
4.1 (681 votes)Sriwijaya Air reviews
We asked AI to go through thousands of online reviews about Sriwijaya Air and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.