Passenger reviews

An overview of the passenger experience on Sriwijaya Air — encompassing both the strengths and weaknesses as reported by travelers:



Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Sriwijaya Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with Sriwijaya?

When flying with Sriwijaya Air, you can expect a satisfactory experience for a budget airline.

The booking process is straightforward, and boarding is generally efficient. Seating comfort is average but acceptable for short to medium-haul flights. The cabin and seat cleanliness are well-maintained. The quality of food and beverages is commendable considering the affordable fares. In terms of entertainment, options may be limited. The cabin crew is often friendly and provides decent service.

What are the seating options?

Sriwijaya Air operates the Boeing 737-500 and the Boeing 737-800, and the seating options for these aircraft are as follows:

  • Economy Class is the standard cabin class on Sriwijaya Air flights. It offers a comfortable seat with a 32-inch seat pitch and a 17-inch seat width. Passengers in Economy Class also receive a free snack box and water, as well as access to Sriwijaya Air’s in-flight magazine.
  • Executive Class is a premium cabin class on Sriwijaya Air flights. It offers a wider seat with a 38-inch seat pitch and a 20-inch seat width. Passengers in Executive Class also receive a free hot meal, as well as access to Sriwijaya Air’s in-flight entertainment system, which includes movies, TV shows, and music.

Is Sriwijaya Air economy comfortable?

Sriwijaya Air Economy is generally comfortable, with a seat pitch of 32 inches and a seat width of 17 inches.

This is comparable to other low-cost carriers in the region. Passengers in Economy Class also receive a free snack box and water, as well as access to Sriwijaya Air’s in-flight magazine. However, some passengers have reported that the seats can be a bit cramped, especially for long flights.

What is the baggage allowance?

Sriwijaya Air’s baggage allowance differs depending on your flight class and type:

  • Economy Class – domestic: Passengers are allowed 20kg of checked baggage free of charge.
  • Economy Class – international: For international flights, the free checked baggage allowance increases to 30kg.
  • Business Class – domestic and international: Business class passengers are entitled to 40kg of free checked baggage, irrespective of the flight type.

As for carry-on baggage, passengers in all classes are permitted one piece of hand luggage with a maximum weight of 7kg and dimensions not exceeding 40 x 30 x 20 cm.

Does Sriwijaya Air have Wi-Fi?

Sriwijaya Air does not offer Wi-Fi on all flights.

However, they do offer a wireless in-flight entertainment (IFE) service called AirFi. AirFi allows passengers to stream content and digital newspapers, while it also supports onboard sales and self-service payments.

AirFi is available on all of Sriwijaya Air’s Boeing 737-800NG aircraft. To use AirFi, passengers need to download the AirFi app and create an account. Once they have created an account, they can purchase content or stream content from their device.