Through the lens of AI
Online reviews from passengers are invaluable for determining if Wizz Air is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Wizz Air reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Wizz.
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Is Wizz Air
a low-cost (budget) airline?
Yes, Wizz Air is a budget airline. Wizz is referred to as a LCC (low-cost carrier) due to its business model which is focused on offering basic air transportation services at the lowest possible cost.
The low-cost model has a few key characteristics that distinguish Wizz Air from traditional full-service carriers (FCC). The Hungarian airline predominantly operates short to medium-haul flights, and it adopts a high-density seating configuration in its aircraft to maximize passenger numbers and revenue per flight. Wizz also offers an “unbundled” fare structure, where the base fare usually only includes the seat and a small personal item. Additional services such as checked luggage, seat selection, extra legroom, and in-flight meals may be available but incur extra charges.
These strategies allow Wizz Air to keep operating costs low. The savings are then passed on to passengers in the form of lower ticket prices, hence earning it the label of a budget airline.
Passenger reviews
An overview of the passenger experience on Wizz Air — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Low fares: Many passengers praise Wizz Air for its low fares, which allow them to travel to various destinations across Europe at affordable prices.
- Friendly and helpful crew: Another strength of Wizz Air, as mentioned in multiple reviews, is the friendliness and helpfulness of its crew. Passengers often appreciate the positive attitude and willingness to assist, especially when facing delays or disruptions during their journey.
- Prompt customer support: passengers often praise Wizz Air’s customer support team for its responsiveness and promptness in addressing concerns or issues that arise before, during, or after a flight. This helps to provide peace of mind to passengers, knowing that they have a reliable resource in case of any problems.
Weaknesses
- Limited legroom: One of the most common complaints among Wizz Air passengers is the limited legroom, which can make longer flights uncomfortable for some. Some passengers have mentioned feeling cramped or claustrophobic during flights, especially if they are tall or have long legs.
- Extra fees: Many Wizz Air passengers have complained about the extra fees for various services, such as baggage, priority boarding, and seat selection. Some feel that these fees are excessive and not transparently disclosed during the booking process, leading to confusion and frustration.
- Delays and cancellations: Some Wizz Air passengers have experienced delays or cancellations during their flights, which can disrupt travel plans. Passengers have noted that the airline’s customer service can be slow to respond or provide helpful information, leading to additional stress and inconvenience.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Wizz Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Wizz?
Expect a no-frills budget airline experience with an emphasis on low fares and efficiency. The airline has a modern fleet of Airbus A320 and A321 aircraft and operates a point-to-point network across Europe and beyond, focusing on serving secondary airports.
You can expect to pay extra for many things that might be included in the ticket price on other airlines, such as seat selection, checked baggage, and onboard refreshments. However, Wizz Air offers a variety of add-ons and services you can purchase, such as priority boarding and a flexible ticket option.
The airline also has a mobile app that allows you to manage your booking and check-in online, making your travel experience more convenient.
What are the seating options?
Wizz Air offers three seating options: Basic, Wizz Go, and Wizz Plus. The Basic option includes a standard seat, while the Wizz Go option includes a standard seat with extra legroom, priority boarding, and a small cabin bag in addition to a personal item.
The Wizz Plus option includes a standard seat with extra legroom, priority boarding, a large cabin bag, a personal item, and a free checked bag. Passengers can choose their seat during the booking process for an additional fee, or they can opt for automatic seat allocation free of charge. Keep in mind that seat selection may be limited for flights during high demand periods.
Is Wizz Air economy comfortable?
Wizz Air’s economy class seating is designed to provide a basic, no-frills travel experience at a low cost. The seats on board Wizz Air aircraft are slimline and offer limited legroom, so taller passengers or those with mobility issues may find the seating uncomfortable, particularly on longer flights.
Additionally, passengers must pay extra to select their seat and for other amenities that are typically included in the ticket price on other airlines, such as checked baggage and onboard refreshments. However, Wizz Air’s Wizz Go and Wizz Plus seating options provide extra legroom and additional perks like priority boarding, which may make the travel experience more comfortable for those willing to pay the extra fee.
What is the baggage allowance?
Wizz Air’s baggage policy varies depending on the ticket type and destination. Generally, passengers can bring one free personal item on board, such as a small bag or laptop case, that must fit under the seat in front of them. The size allowance for the personal item is 40cm x 30cm x 20cm. Checked and cabin baggage can be added to the booking for a fee.
For the Basic ticket type, passengers can purchase checked baggage up to a maximum weight of 32kg and an additional cabin bag with a maximum size of 55cm x 40cm x 23cm for an extra fee.
For the Wizz Go and Wizz Plus ticket types, an additional cabin bag with a maximum size of 55cm x 40cm x 23cm is included in the ticket price, in addition to the personal item. Wizz Go passengers can purchase checked baggage up to a maximum weight of 32kg, while Wizz Plus passengers can bring a free checked bag up to 32kg.
Does Wizz Air have Wi-Fi?
Wizz Air does not offer inflight Wi-Fi on most of its flights. However, passengers can connect to a network connection using the Wizz Air app for free. To access the network connection, users can find an info card in their seat pocket with instructions on how to use the app.
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