How to contact Wizz Air
customer service?

The primary way to contact Wizz Air customer service is via their call center: +36 1 755 5240. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Wizz Air customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Wizz Air contacts

Wizz Air ServiceContact Phone Number
Primary customer service+36 1 755 5240
International customer service+36 1 755 5240
Reservations
+36 1 755 5240
Frequent flyer program (Wizz Discount Club)+36 1 755 5240
Refunds+36 1 755 5240
Baggage services+36 1 755 5240
Lost and found+36 1 755 5240
Special assistance+0036 167 775 05
Cargo+36 1 755 5240
Pet travel+36 1 755 5240
Customer Relations+36 1 755 5240
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Wizz Air international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in Hungary, jump the line by dialing those in other countries — Bulgaria, Germany, Greece, United Arab Emirates, UK — for example. Travelers report that the Wizz Air support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryWizz Phone Number
Austria +0900 400 610
France +0900 630 14
Germany +060 601 014
Hungary +090 010 002 592
Italy +09 011 400 693
Netherlands +08 958 954 416
Norway +09 003 637 385
Poland +807 403 169
Spain +02 235 1351
United Kingdom+09 057 070 000

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Wizz Air number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Wizz Air WhatsApp number

Currently, Wizz Air does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Wizz Air numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Wizz Air international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

Wizz Air phone numbers by city

Your regional Wizz helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityWizz Phone Number
Amsterdam+020 262 5762
Berlin +0 800 1806 542
Budapest +36 1 755 5240
London +0330 977 0444
Madrid +900 670 781
Oslo +21 40 56 63
Paris +04 26 83 73 04
Rome +0036 1677 7521
Vienna+0720 775 467
Warsaw+48 32 213 29 16

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Wizz Air email address

Wizz Air does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their live chat, social media channels, or by calling their customer service line at +36 1 755 5240.

You may also use help section on the wizzair.com website.

While Wizz Air‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Wizz Air — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryWizz Air Email Address
Special Assistancespecialassistance@wizzair.com
Charter special.flights@wizzair.com

If you want to send an email to one of Wizz Air’s employees, try the popular email format used by many companies: First.Last@wizzair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@wizzair.com.

Wizz Air sales and ticketing offices

Wizz Air ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Wizz Air offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Wizz Office Address / Phone
Budapest (Hungary)

Kőér street 2/A, Building B, H-1103,
Budapest, Hungary

Wizz Air live chat (meet Amelia)

Wizz Air live chat (“WIZZ Virtual Assistant”) is a fast way to get help from the airline 24/7. It features a simple chatbot Amelia that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.

Wizz Air Amelia bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Amelia bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual Wizz Air support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.

To access the Wizz Air webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Wizz Air directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Wizz Air, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Wizz Air does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the wizzair.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Wizz Air will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +36 1 755 5240.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Wizz Air CEO.

Premium hotline
for Wizz Discount Club members

Wizz Discount Club, Wizz Air‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Wizz Discount Club member with status, you can dial +36 1 755 5240 to reach frequent flyer program (FFP) customer service in Hungary.

Dedicated customer service for the Wizz Discount Club FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

Wizz Air doesn’t offer a dedicated email address for Wizz Discount Club customer care.

Contacting Wizz on social media

Getting phone help from Wizz Air often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @AskWIZZ in a tweet about your issue. Wizz Air team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (WIZZ Air Twitter)

FAQ

What is Wizz Air urgent/emergency phone number?

In case of an emergency related to the Wizz Air flight call this number: +36 1 755 5240 (hotline in Hungary). If you are in a different country, refer to the "International Phone Numbers" section on this page for your local contact. These are the general customer service phone numbers as Wizz Air does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellation, ticket changes, lost passport, etc. If phone lines are busy, initiate simultaneous conversations through Twitter DM (@AskWIZZ) and Facebook Messenger to increase your chances of a prompt response.

Missed Wizz Air flight contact number

If you think you're going to miss a flight, call Wizz Air immediately at +36 1 755 5240. The sooner your airline knows that you'll be late, the more options it has to fix it. Wizz Air often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

What is the location and contact for head office?

Wizz Air’s head office is located in Budapest, Hungary:

Kőér street 2/A,
Building B, H-1103,
50679 Budapest,
Hungary
Phone: +36 1 755 5240

Wizz Air HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Wizz Air's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Wizz Air from overseas?

Wizz Air can be contacted from overseas by dialing their international customer service number: +36 1 755 5240. If you're calling from a country other than Hungary, you will need to dial your country's exit code (international dialing prefix) before the number. For example, if you're calling from the UK, the exit code is 00, so you would dial 00 +36 1 755 5240. Please note that call charges may apply depending on your service provider and the specific plan you are on.

How to call Wizz Air from Austria?

Passengers in Austria can contact Wizz Air by dialing this customer service phone number: +0720 775 467.

How to call Wizz Air from Germany?

If you're in Germany and need to reach out to Wizz Air, call its hotline: +0800 1806 542.

How to call Wizz Air from UK?

To call Wizz Air from UK, dial +0330 977 0444. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Wizz Air reservations phone number?

The main phone number for Wizz Air reservations is +36 1 755 5240. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

How can I rebook my Wizz Air plane ticket?

To rebook your flight with Wizz Air, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +36 1 755 5240. It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

What languages are spoken by Wizz Air representatives?

Wizz Air representatives are well-versed in multiple languages — catering to the languages commonly used by their passengers. Hungarian is widely spoken across all call centers (as it's the airline's primary language), as well as English, Spanish, French, and German. Regional or country-specific hotlines always have representatives fluent in local languages.

Why is Wizz Air customer service so bad now?

Several factors play into this perception: 1) Wizz Air is handling high volumes of passengers daily — during peak travel times, this can strain customer service resources; 2) Cost-cutting measures can result in fewer representatives available; 3) Outsourcing hotlines to third-party providers, sometimes overseas, can lead to time zone discrepancies; 4) Relying more on automated systems may be frustrating for Wizz Air customers with complex issues. 5) Airline may neglect improving wait times, believing that despite any customer service shortcomings there's always another customer willing to buy a ticket.

Appendices

Additional contacts. Source: Wizz Air.

Wizz Air phone numbers by country
CountryWizz Phone Number
Albania+0900 555 3555
Armenia+0036 212 111 802
Azerbaijan+0036 212 111 803
Belgium+090 355 505
Bosnia - BH Telekom+094 250 436
Bulgaria+0900 630 14
Croatia+060 601 014
Cyprus+90 019 009
Czech Republic+900 140 809
Denmark+78 791 020
Egypt+0036 212 111 301
Estonia+0036 212 111 804
Finland+060 004 225
Georgia+0036 212 111 805
Greece+9 011 400 693
Hungary+0 690 900 555
Iceland+0036 212 111 806
Israel+1 901 727 200
Kazakhstan+0036 212 111 807
Kosovo+0036 212 111 808
Latvia+90 200 955
Lithuania+890 094 000
Malta+0036 212 111 809
Moldova+0036 212 111 810
Montenegro+0036 212 111 811
Morocco+0036 212 111 812
North Macedonia+059 050 224
Portugal+707 500 209
Romania+0 900 310 020
Russia+78 095 055 505
Serbia+0 900 232 321
Slovakia+0 900 505 400
Slovenia+090 100 206
Sweden+09 001 112 035
Switzerland+0 900 555 626
Türkiye+08 503 901 948
Ukraine+00380 893 202 533
United Arab Emirates+02 235 1351
[table “XXXX” not found /]
Wizz Air phone numbers by cities
CountryWizz Phone Number
Abu Dhabi+02 235 1351
Ankara+08 503 901 948
Athens+9 011 400 693
Baku+0036 212 111 803
Belgrade+0 900 232 321
Bern+0 900 555 626
Bratislava+0 900 505 400
Brussels+090 355 505
Bucharest+0 900 310 020
Budapest+0 690 900 555
Cairo+0036 212 111 301
Catalonia+937 370 069
Chișinău+0036 212 111 810
Copenhagen+78 791 020
Helsinki+060 004 225
Kyiv+00380 893 202 533
Lisbon+707 500 209
Ljubljana+090 100 206
Marrakesh+0036 212 111 812
Moscow+78 095 055 505
Nicosia+90 019 009
Nur-Sultan+0036 212 111 807
Podgorica+0036 212 111 811
Prague+900 140 809
Pristina+0036 212 111 808
Reykjavík+0036 212 111 806
Riga+90 200 955
Sarajevo+094 250 436
Skopje+059 050 224
Sofia+0900 630 14
Stockholm+09 001 112 035
Tallinn+0036 212 111 804
Tbilisi+0036 212 111 805
Tel Aviv+1 901 727 200
Tirana+0900 555 3555
Valletta+0036 212 111 809
Vilnius+890 094 000
Yerevan+0036 212 111 802
Zagreb+060 601 014
[table “XXXX” not found /]