How to contact Wizz Air customer service?
The primary way to contact Wizz Air customer service is via their call center: +36 1 755 5240. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from Wizz Air customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Operating hours across Wizz support channels
- Wizz primary call center number +36 1 755 5240 operates 9.00 AM – 18.00 PM.
- Wizz live chat offers continuous assistance – the Amelia chatbot is ready to interact with passengers 24/7.
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, Wizz usually aims to respond swiftly, often within a few hours.
- wizzair.com website offers help and contact pages – available for passengers 24/7.
- customer service desks at airports are designed to aid passengers who prefer face-to-face assistance. Wizz help desks operate according to each airport’s hours.
Fly with any airline.
Pay 40-80% less for your flight.
- Amazing deals to 200+ destinations in Asia
- Departures from US, Canada, Australia, Europe, Asia
- Each deal is 40%–80% cheaper than the regular price
Join 80,000 savvy travelers — it’s free!
Real human help
How to talk to a live person at Wizz Air?
To reach a live person at Wizz, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial Wizz call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local Wizz Air office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Web chat is slightly different as it often employs technologies like AI bots to provide a simulated “chatbot operator”. However, Wizz Air customer care team member is always ready to intervene. To connect with a real person, type phrases like “talk to human” or “live agent”.
- Message Wizz on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
Wizz Air international contacts
International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in Hungary, jump the line by dialing those in other countries — Bulgaria, Germany, Greece, United Arab Emirates, UK — for example. Travelers report that the Wizz Air support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
| Country | Wizz Phone Number |
|---|---|
| Austria | +0900 400 610 |
| France | +0900 630 14 |
| Germany | +060 601 014 |
| Hungary | +090 010 002 592 |
| Italy | +09 011 400 693 |
| Netherlands | +08 958 954 416 |
| Norway | +09 003 637 385 |
| Poland | +807 403 169 |
| Spain | +02 235 1351 |
| United Kingdom | +09 057 070 000 |
Wizz Air urgent/emergency phone numbers
In case of an emergency related to the Wizz Air flight, call this number: +36 1 755 5240 (hotline in Hungary).
If you are in a different country, refer to the “International Contacts” section above for your local phone number.
These are the general customer service phone numbers as Wizz Air does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellations, ticket changes, lost passports, etc.
If phone lines are busy, initiate simultaneous conversations through Twitter DM (@AskWIZZ) and Facebook Messenger to increase your chances of a prompt response.
Call for free
Toll-free Wizz Air call centers
Currently, Wizz Air does not provide toll-free numbers for its customers. Before you call its hotline abroad, review your mobile plan to see if it includes international calling or offers affordable international call packages.
Consider using Wi-Fi calling services available on most smartphones or VoIP services like Skype, WhatsApp, or Google Voice to call the airline from overseas to avoid high rates.
Say goodbye
to expensive airfares!
Save hundreds on flights — explore amazing deals from hundreds of departure cities across the globe.
Wizz Air WhatsApp number
Currently, Wizz Air does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Wizz Air numbers.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.
VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Wizz Air international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Wizz Air number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
Wizz Air phone numbers by city
Your regional Wizz helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
| City | Wizz Phone Number |
|---|---|
| Amsterdam | +020 262 5762 |
| Berlin | +0 800 1806 542 |
| Budapest | +36 1 755 5240 |
| London | +0330 977 0444 |
| Madrid | +900 670 781 |
| Oslo | +21 40 56 63 |
| Paris | +04 26 83 73 04 |
| Rome | +0036 1677 7521 |
| Vienna | +0720 775 467 |
| Warsaw | +48 32 213 29 16 |
When to call
Best times to call Wizz Air
To decrease on-hold times, try to call Wizz Air at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call Wizz is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
Wizz Air email address
Wizz Air does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their live chat, social media channels, or by calling their customer service line at +36 1 755 5240.
You may also use help section on the wizzair.com website.
While Wizz Air‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.
Email addresses by department
If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Wizz Air — only reach out to the relevant department for your inquiry.
| Country | Wizz Air Email Address |
|---|---|
| Special Assistance | specialassistance@wizzair.com |
| Charter | special.flights@wizzair.com |
If you want to send an email to one of Wizz Air’s employees, try the popular email format used by many companies: First.Last@wizzair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@wizzair.com.
Wizz Air sales and ticketing offices
Wizz Air ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of Wizz Air offices and regional branches around the world:
| City (Country) | Wizz Office Address / Phone |
|---|---|
| Budapest (Hungary) | Kőér street 2/A, Building B, H-1103, |
Wizz Air live chat (meet Amelia)
Wizz Air live chat (“WIZZ Virtual Assistant”) is a fast way to get help from the airline 24/7. It features a simple chatbot Amelia that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.
Wizz Air Amelia bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.
Being just a simple, automated software, Amelia bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual Wizz Air support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.
To access the Wizz Air webchat and talk to a live agent, visit the airline’s website.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Wizz Air directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with Wizz Air, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
Wizz Air does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the wizzair.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Wizz Air will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +36 1 755 5240.
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Wizz Air CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how Wizz Air settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your Wizz Air issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for Wizz Discount Club members
Wizz Discount Club, Wizz Air‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Wizz Discount Club member with status, you can dial +36 1 755 5240 to reach frequent flyer program (FFP) customer service in Hungary.
Dedicated customer service for the Wizz Discount Club FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
Wizz Air doesn’t offer a dedicated email address for Wizz Discount Club customer care.
Contacting Wizz on social media
Getting phone help from Wizz Air often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @AskWIZZ in a tweet about your issue. Wizz Air team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.
Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting Wizz Air customer service.
Manage Booking
This section on the Wizz website is a convenient self-service tool you can use to manage your reservations. Manage Booking eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- retrieving booking information
- rescheduling (rebooking) flights
- changing traveler details
- cancelling flights
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the Wizz Air call centers, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for call centers waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
For instant assistance, visit Amelia chatbot on Wizz website. It’s worth giving it a try, as this digital aide is quite proficient and ready to answer a myriad of your queries.
FAQ
What is the hotline response time?
The average wait time for Wizz Air representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
Like most airlines, Wizz employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.
Where can I find Wizz Air service desk at the airport?
Wizz Air houses its main service desk at Budapest International Airport BUD in Budapest, Hungary. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Wizz Air representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
Not all airports serviced by Wizz maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Wizz flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the Hungarian carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.
Missed Wizz Air flight contact number
If you think you're going to miss a flight, call Wizz Air immediately at +36 1 755 5240. The sooner your airline knows that you'll be late, the more options it has to fix it. Wizz Air often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
How to request a callback from Wizz Air?
Wizz Air does not provide a callback option. However, you can still potentially get an airline representative to call you back:
- Try to initiate contact by reaching out to Wizz Air through the channels they offer — email, live chat, social media, or the hotline.
- Clearly state that you would prefer to be contacted by a phone call (callback)
- Briefly explain your issue or question; include your phone number and the best times to reach you.
- Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.
What is Wizz Air Business Class contact number?
Should I contact my travel agent instead of CS?
Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When Wizz cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
What is the location and contact for head office?
Wizz Air’s head office is located in Budapest, Hungary:
Kőér street 2/A,
Building B, H-1103,
50679 Budapest,
Hungary
Phone: +36 1 755 5240
Wizz Air HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Wizz Air's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call Wizz Air from Austria?
Passengers in Austria can contact Wizz Air by dialing this customer service phone number: +0720 775 467.
How to call Wizz Air from Germany?
If you're in Germany and need to reach out to Wizz Air, call its hotline: +0800 1806 542.
How to call Wizz Air from UK?
To call Wizz Air from UK, dial +0330 977 0444. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is Wizz Air reservations phone number?
The main phone number for Wizz Air reservations is +36 1 755 5240. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
What is Wizz Air rebooking hotline?
To rebook your flight with Wizz Air, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +36 1 755 5240.
It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
| Country | Wizz Phone Number |
|---|---|
| Albania | +0900 555 3555 |
| Armenia | +0036 212 111 802 |
| Azerbaijan | +0036 212 111 803 |
| Belgium | +090 355 505 |
| Bosnia - BH Telekom | +094 250 436 |
| Bulgaria | +0900 630 14 |
| Croatia | +060 601 014 |
| Cyprus | +90 019 009 |
| Czech Republic | +900 140 809 |
| Denmark | +78 791 020 |
| Egypt | +0036 212 111 301 |
| Estonia | +0036 212 111 804 |
| Finland | +060 004 225 |
| Georgia | +0036 212 111 805 |
| Greece | +9 011 400 693 |
| Hungary | +0 690 900 555 |
| Iceland | +0036 212 111 806 |
| Israel | +1 901 727 200 |
| Kazakhstan | +0036 212 111 807 |
| Kosovo | +0036 212 111 808 |
| Latvia | +90 200 955 |
| Lithuania | +890 094 000 |
| Malta | +0036 212 111 809 |
| Moldova | +0036 212 111 810 |
| Montenegro | +0036 212 111 811 |
| Morocco | +0036 212 111 812 |
| North Macedonia | +059 050 224 |
| Portugal | +707 500 209 |
| Romania | +0 900 310 020 |
| Russia | +78 095 055 505 |
| Serbia | +0 900 232 321 |
| Slovakia | +0 900 505 400 |
| Slovenia | +090 100 206 |
| Sweden | +09 001 112 035 |
| Switzerland | +0 900 555 626 |
| Türkiye | +08 503 901 948 |
| Ukraine | +00380 893 202 533 |
| United Arab Emirates | +02 235 1351 |
| Country | Wizz Phone Number |
|---|---|
| Abu Dhabi | +02 235 1351 |
| Ankara | +08 503 901 948 |
| Athens | +9 011 400 693 |
| Baku | +0036 212 111 803 |
| Belgrade | +0 900 232 321 |
| Bern | +0 900 555 626 |
| Bratislava | +0 900 505 400 |
| Brussels | +090 355 505 |
| Bucharest | +0 900 310 020 |
| Budapest | +0 690 900 555 |
| Cairo | +0036 212 111 301 |
| Catalonia | +937 370 069 |
| Chișinău | +0036 212 111 810 |
| Copenhagen | +78 791 020 |
| Helsinki | +060 004 225 |
| Kyiv | +00380 893 202 533 |
| Lisbon | +707 500 209 |
| Ljubljana | +090 100 206 |
| Marrakesh | +0036 212 111 812 |
| Moscow | +78 095 055 505 |
| Nicosia | +90 019 009 |
| Nur-Sultan | +0036 212 111 807 |
| Podgorica | +0036 212 111 811 |
| Prague | +900 140 809 |
| Pristina | +0036 212 111 808 |
| Reykjavík | +0036 212 111 806 |
| Riga | +90 200 955 |
| Sarajevo | +094 250 436 |
| Skopje | +059 050 224 |
| Sofia | +0900 630 14 |
| Stockholm | +09 001 112 035 |
| Tallinn | +0036 212 111 804 |
| Tbilisi | +0036 212 111 805 |
| Tel Aviv | +1 901 727 200 |
| Tirana | +0900 555 3555 |
| Valletta | +0036 212 111 809 |
| Vilnius | +890 094 000 |
| Yerevan | +0036 212 111 802 |
| Zagreb | +060 601 014 |
