Through the lens of AI
Online reviews from passengers are invaluable for determining if VietJet Air is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in VietJet Air reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about VietJet.
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Is VietJet Air
a low-cost (budget) airline?
Yes, VietJet Air is a budget airline. VietJet is referred to as a LCC (low-cost carrier) due to its business model which is focused on offering basic air transportation services at the lowest possible cost.
The low-cost model has a few key characteristics that distinguish VietJet Air from traditional full-service carriers (FCC). The Vietnamese airline predominantly operates short to medium-haul flights, and it adopts a high-density seating configuration in its aircraft to maximize passenger numbers and revenue per flight. VietJet also offers an “unbundled” fare structure, where the base fare usually only includes the seat and a small personal item. Additional services such as checked luggage, seat selection, extra legroom, and in-flight meals may be available but incur extra charges.
These strategies allow VietJet Air to keep operating costs low. The savings are then passed on to passengers in the form of lower ticket prices, hence earning it the label of a budget airline.
Passenger reviews
An overview of the passenger experience on VietJet Air — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Low fares: VietJet Air is known for its low fares, a major draw for budget-conscious travelers.
- On-time performance: It has a good on-time performance record — important for travelers who need to make tight connections.
- Safety record: VietJet Air has a good safety record.
Weaknesses
- Poor customer service: Customer service has been criticized by some passengers, who have said that it can be slow and unresponsive.
- In-flight entertainment: VietJet Air’s in-flight entertainment is limited, and some passengers have said it is not engaging.
- Low seat comfort: Seats are not the most comfortable, and some passengers have said they can be cramped and uncomfortable on long flights.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with VietJet Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with VietJet?
Flying with VietJet Air, you can anticipate competitively priced tickets characteristic of its low-cost carrier model.
The airline primarily offers economy class seating, with premium options available under their “Skyboss” program. However, amenities such as checked baggage, seat selection, in-flight meals, and extra legroom usually come with additional charges. The in-flight entertainment options may be limited, so it’s advisable to bring your own, especially for longer flights.
While VietJet Air generally has a commendable on-time performance and safety record, some passengers have noted areas for improvement in customer service.
What are the seating options?
VietJet Air’s seating options can vary greatly depending on the airline. Here’s a general list:
- Eco (Economy): This is the most basic seating option offered by VietJet Air. The seats in this category are typically narrower and offer limited legroom.
- Deluxe: This is an upgraded version of Economy class. It includes benefits such as baggage allowances and food and beverages, although these are only applicable on certain routes.
- SkyBOSS: This is VietJet Air’s version of premium economy, offering more comfort and additional services compared to the standard Economy class.
- Business Class: VietJet Air’s Business class offers top-tier services and comfort, often including wider seats, more legroom, and superior in-flight service
Is VietJet Air economy comfortable?
VietJet Air’s economy class is comparable to many other low-cost carriers, offering limited legroom and seat width typical of budget airlines.
While adequate for short-haul flights, some passengers find the seating a bit cramped for longer durations. Additionally, certain in-flight amenities, like meals, might come with an extra charge. Overall, while VietJet Air’s economy class offers value, especially for short flights, passengers prioritizing comfort on longer journeys might consider other seating options or airlines.
What is the baggage allowance?
For each cabin class, the baggage allowance is as follows:
Economy (Eco):
- 7kg for carry-on baggage.
Deluxe:
- 7kg carry-on baggage; 10kg for Australia routes.
- 40kg checked baggage for Australia/Kazakhstan routes; 20kg for other routes.
SkyBOSS:
- 10kg carry-on baggage; 14kg for Australia/Kazakhstan routes.
- 30kg checked baggage; 50kg for Australia/Kazakhstan routes.
- An allowance for one golf club set, if applicable.
Business Class:
- 18kg for carry-on baggage.
- 40kg checked baggage; 60kg for Australia/Kazakhstan routes.
- An allowance for one golf club set, if applicable.
Does VietJet Air have Wi-Fi?
No, VietJet Air does not offer in-flight Wi-Fi.
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