Through the lens of AI
Online reviews from passengers are invaluable for determining if Thai Airways is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Thai Airways reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Thai Airways.
Join 80,000 savvy travelers.
Start saving 40%–80% on flights.
- Amazing deals to 200+ destinations in Asia
- Departures from US, Canada, Australia, Europe, Asia
- Regional routes within Asia included
- Each deal is 40%–80% cheaper than the regular price
Is Thai Airways
a low-cost (budget) airline?
No, Thai Airways is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Thailand, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Thai Airways provides multiple travel classes, such as Economy, Premium Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Thai Airways — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- In-flight service: Thai Airways often receives commendation for its attentive and courteous cabin crew. The airline’s in-flight service is highlighted as being a notch above competitors, enhancing the flying experience.
- Seat comfort: Passengers frequently praise the airline for its spacious and comfortable seating, particularly in business and first class. Even economy seats tend to offer better legroom compared to other airlines.
- Route network: The airline boasts an extensive list of destinations, providing a great deal of flexibility and options for travelers. Their strong presence in Asia makes them a go-to carrier for regional travel.
Weaknesses
- Pricing: Despite the high levels of comfort and service, some passengers feel that ticket prices are on the higher side. This is particularly true for routes where budget airlines offer competitive alternatives.
- Inconsistency in meal quality: While Thai Airways generally offers a broad food menu, the quality can be inconsistent. Reviews often mention that the meals range from excellent to mediocre, depending on the route and class.
- Operational delays: Another sticking point in passenger reviews is the frequency of flight delays. While not a constant issue, it’s mentioned enough to suggest that operational efficiency could be improved.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Thai Airways. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Thai Airways?
When flying with Thai Airways, passengers can expect a blend of traditional Thai hospitality and modern amenities.
The airline is renowned for its courteous in-flight service, where attendants go the extra mile to ensure passenger comfort. The seating across all classes is generally spacious, with business and first-class passengers enjoying near-luxury conditions. While the airline offers an extensive menu that seeks to cater to diverse tastes, the quality of meals can be inconsistent.
Overall, Thai Airways aims to deliver a superior air travel experience but comes with a price tag that may be higher than budget alternatives.
What are the seating options?
Thai Airways offers a range of seating options designed to cater to varying passenger needs, each replete with distinct amenities:
- Economy Class: Designed for budget-conscious travelers, the Economy Class offers basic amenities, including an adjustable headrest and reasonable legroom. In-flight entertainment options and meals are included.
- Premium Economy Class: A step up from Economy, Premium Economy provides passengers with additional legroom, enhanced meal choices, and upgraded in-flight entertainment systems. It’s ideal for long-haul flights where more comfort can make a significant difference.
- Business Class: Also known as Royal Silk Class, Business Class offers flat-bed seats that convert into 180-degree lie-flat beds. Passengers can also access exclusive lounges, gourmet meals, and state-of-the-art entertainment systems.
- First Class: Branded as Royal First Class, this option provides an unparalleled travel experience. Amenities include spacious suites that convert into fully flat beds, personalized in-flight service, caviar on the menu, and access to opulent airport lounges.
Is Thai Airways economy comfortable?
Thai Airways’ Economy Class is generally considered to offer a comfortable experience for the price point.
The seats come with adjustable headrests, and the legroom is reported to be adequate for long-haul flights. In-flight entertainment options and complimentary meals add to the overall comfort, making it a preferred choice for travelers seeking reasonable comfort without the premium price tag.
What is the baggage allowance?
When flying with Thai Airways, your baggage allowance varies depending on your class of travel:
- Economy Class: Passengers are allowed one piece of checked luggage with a maximum weight of 30kg (66 lbs). Carry-on luggage is limited to one bag weighing up to 7kg (15 lbs).
- Premium Economy Class: The checked baggage allowance is increased to 40kg (88 lbs), while the carry-on limit remains at 7kg (15 lbs).
- Business Class: Travelers in this class are entitled to 40kg (88 lbs) of checked baggage and are also permitted two pieces of carry-on, each weighing up to 7kg (15 lbs).
- First Class: Those flying First Class can check up to 50kg (110 lbs) of luggage and may also bring two pieces of carry-on luggage, each not exceeding 7kg (15 lbs).
Does Thai Airways have Wi-Fi?
Yes, Thai Airways offers in-flight Wi-Fi across a variety of their long-haul aircraft, including the Airbus A350 and Boeing 777 models.
Say goodbye
to expensive airfares!
Save 40-80% on flights — explore SuperDeals from hundreds of departure cities across the globe.
