How to contact Singapore Airlines
customer service?

The primary way to contact Singapore Airlines customer service is via their call center: +65 6223 8888. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Singapore Airlines customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Singapore Airlines contacts

Singapore Airlines ServiceContact Phone Number
Primary customer service+65 6223 8888
International customer service+65 6223 8888
+65 6223 8888
Frequent flyer program (KrisFlyer)+65 6223 8888
Refunds+65 6223 8888
Baggage services+65 6223 8888
Lost and found+65 62244243
Special assistance+65 6223 8888
Singapore Airlines Holidays+852 2870 8788
Pet travel+65-65425588
Customer Relations+65 6223 8888
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Singapore Airlines international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in Singapore, jump the line by dialing those in other countries — India, Australia, UK, New Zealand, China — for example. Travelers report that the Singapore Airlines support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountrySIA Phone Number
Australia +13 10 11
Canada +1 416 945 0299
China Mainland +86-10-59407278
Germany +49 69 174 156 59
India +91 22 5016 6046
Indonesia +62 21 2561 7913
Qatar +974 5591 5502
United Kingdom +020 7660 8988
United States+1 (833) 727-0118

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Singapore Airlines number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Singapore Airlines WhatsApp number

Currently, Singapore Airlines does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Singapore Airlines numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Singapore Airlines international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

Singapore Airlines phone numbers by city

Your regional SIA helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CitySIA Phone Number
Beijing +86-10-59407278
Doha +974 5591 5502
Frankfurt +49 69 174 156 59
Jakarta + 62 21 2561 7913
London +020 7660 8988
Los Angeles +1 (833) 727-0118
New Delhi +91 22 5016 6046
Sydney +13 10 11
Toronto+1 416 945 0299

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Singapore Airlines email address

Singapore Airlines does not offer a direct email address for customer support. Instead, passengers can send them email through the online form. The form serves as the primary means of email communication, suitable for delivering feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of Singapore Airlines regional email addresses below:

More emails

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Singapore Airlines — only reach out to the relevant department for your inquiry.

Email addresses by department
CountrySingapore Airlines Email Address
Singapore Airlines Holiday

If you want to send an email to one of Singapore Airlines’s employees, try the popular email format used by many companies: For example, to email Jane Doe who works at the airline, use

Singapore Airlines sales and ticketing offices

Singapore Airlines ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Singapore Airlines offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)SIA Office Address / Phone

Room C5S052, Terminal 3C, 3rd Floor,
Beijing Capital International Airport,
100621 China


Building 234, HBK 61,
Frankfurt Airport Centre 1,
60549 Frankfurt,
Federal Republic of Germany


Terminal 3, Rows H - M
Indira Gandhi International Airport,
New Delhi - 110 037, India


Noble House 26th Floor
Jl. Dr. lde Anak Gede Agung Kav. E4.2 No.2
Lingkar Mega Kuningan, Jakarta 12950


Zone G, South Wing, Terminal 1


Level 4, Main Terminal Building
KL International Airport
64000 KLIA Selangor Darul Ehsan
Kuala Lumpur, Malaysia

Saudi Arabia

Singapore Airlines & Scoot Office
City Centre, off Madinah Road
P.O. Box 11727, Jeddah 21463

South Korea

2130-ho, 272 Gonghang-ro,
Jung-gu, Incheon, Republic of Korea


Abu Dhabi
Omeir Travel Agency
Airlines Tower
Liwa Street (10th Street) - Zone 1
Abu Dhabi, United Arab Emirates

United Kingdom

Manchester Airport
Room 1149 -1151
Terminal 2
Manchester Airport
M90 4AX

Singapore Airlines live chat (meet Kris the chatbot)

Singapore Airlines live chat (“Chat with Kris”) is a fast way to get help from the airline 24/7. It features a simple chatbot Kris the chatbot that serves as a live agent — it can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, it may not be able to handle more complex issues.

Singapore Airlines Kris the chatbot bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Kris the chatbot bot can’t solve all the problems though. If you have a complex issue it may not be able to handle it — you’ll need to contact the actual live agent at Singapore Airlines call center.

To access the Singapore Airlines webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Singapore Airlines directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Singapore Airlines, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Singapore Airlines does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the website. Remember to include the necessary details, clearly stating the nature of your complaint. Singapore Airlines will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +65 6223 8888.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:

Singapore Airlines Limited
Airline House
25 Airline Road
Singapore 819829

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like or Spokeo to find the email address of the Singapore Airlines CEO.

Premium hotline
for KrisFlyer members

KrisFlyer, Singapore Airlines‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a KrisFlyer member with KrisFlyer, KrisFlyer Elite Silver, KrisFlyer Elite Gold status, you can dial +65 6223 8888 to reach frequent flyer program (FFP) customer service in Singapore.

Dedicated customer service for the KrisFlyer FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact KrisFlyer international numbers: +673 224 1750 (Brunei), +86 105 940 7278 (China), +381 1145 11821 (Croatia), +420 233 312 631 (Czech Republic), +45 3272 5812 (Denmark), +33 1 86 47 73 99 (France), +49 69 174 156 59 (Germany), +852 3077 3522 (Hong Kong), +353 1 671 0722 (Ireland).

Singapore Airlines doesn’t offer a dedicated email address for KrisFlyer customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Singapore Airlines lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Business Class contact number

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Singapore Airlines does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Contacting SIA on social media

Getting phone help from Singapore Airlines often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @SingaporeAir in a tweet about your issue. Singapore Airlines team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (Singapore Airlines twitter)


What is Singapore Airlines urgent/emergency phone number?

In case of an emergency related to the Singapore Airlines flight call this number: +65 6223 8888 (hotline in Singapore). If you are in a different country, refer to the "International Phone Numbers" section on this page for your local contact. These are the general customer service phone numbers as Singapore Airlines does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellation, ticket changes, lost passport, etc. If phone lines are busy, initiate simultaneous conversations through Twitter DM (@SingaporeAir) and Facebook Messenger to increase your chances of a prompt response.

Missed Singapore Airlines flight contact number

If you think you're going to miss a flight, call Singapore Airlines immediately at +65 6223 8888. The sooner your airline knows that you'll be late, the more options it has to fix it. Singapore Airlines often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

What is the location and contact for head office?

Singapore Airlines’ head office is located in Singapore, Singapore:

Singapore Airlines Service Centre,
2 Orchard Turn,
#04-05 ION Orchard,
Singapore 238801
Phone: +65 6223 8888

Singapore Airlines HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Singapore Airlines's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Singapore Airlines from overseas?

Singapore Airlines can be contacted from overseas by dialing their international customer service number: +65 6223 8888. If you're calling from a country other than Singapore, you will need to dial your country's exit code (international dialing prefix) before the number. For example, if you're calling from the UK, the exit code is 00, so you would dial 00 +65 6223 8888. Please note that call charges may apply depending on your service provider and the specific plan you are on.

How to call Singapore Airlines from Australia?

Passengers in Australia can contact Singapore Airlines by dialing this customer service phone number: +13 10 11.

How to call Singapore Airlines from USA?

If you're in USA and need to reach out to Singapore Airlines, call its hotline: +1 833 727-0118.

How to call Singapore Airlines from India?

To call Singapore Airlines from India, dial +91 22 5016 6046. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Singapore Airlines reservations phone number?

The main phone number for Singapore Airlines reservations is +65 6223 8888. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

How can I rebook my Singapore Airlines plane ticket?

To rebook your flight with Singapore Airlines, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +65 6223 8888. It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

What languages are spoken by Singapore Airlines representatives?

Singapore Airlines representatives are well-versed in multiple languages — catering to the languages commonly used by their passengers. English is widely spoken across all call centers (as it's the airline's primary language), as well as English, Spanish, French, and German. Regional or country-specific hotlines always have representatives fluent in local languages.

Why is Singapore Airlines customer service so bad now?

Several factors play into this perception: 1) Singapore Airlines is handling high volumes of passengers daily — during peak travel times, this can strain customer service resources; 2) Cost-cutting measures can result in fewer representatives available; 3) Outsourcing hotlines to third-party providers, sometimes overseas, can lead to time zone discrepancies; 4) Relying more on automated systems may be frustrating for Singapore Airlines customers with complex issues. 5) Airline may neglect improving wait times, believing that despite any customer service shortcomings there's always another customer willing to buy a ticket.


Additional contacts. Source: Singapore Airlines.

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Singapore Airlines email addresses
CountrySIA Email Address
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Singapore Airlines offices
CountrySIA Office
BahrainBahrain International Travel

Office No 3, Zamil Tower
Al Khalifa Avenue, Manama Gate
Manama, Kingdom of Bahrain
Brunei DarussalamOffice No.7, Departure Hall,
Brunei International Airport,
Jalan Berakas, BB2513,
Brunei Darussalam
CambodiaPhnom Penh International Airport
National Road No 4,
Phnom Penh, Cambodia

GuangzhouRoom 1225-28, Level 1, Terminal 2, Guangzhou Baiyun Int’l Airport, Guangzhou, China
ShanghaiRoom 2-B7-504, Terminal 2, Shanghai Pudong International Airport, Shanghai 201207, China
CroatiaGolsvordijeva 10 street
I floor, 11000 Belgrade,
Republic of Serbia
Czech RepublicDiscover Travel s.r.o.
Pod Baštami 276/3
Praha 6, 16000 Czech Republic
EgyptFar East Travel & Tours
15A Elsabek street
Roxy - Heliopolis
Cairo, Egyp
MunichTerminalstrasse Nord 1, Building 11231, Room 1318, Level 3, Flughafen München Terminal 2, 85326 München, Germany
GreeceGeneral Sales Agency for Singapore Airlines
501 Vouliagmenis Avenue, Ilioupoli, 1st Floor
Athens - Greece
Hong KongUnit 401, 4/F HKIA Commercial Building
1 Sky Plaza Road
Hong Kong International Airport Lantau, Hong Kong
HungaryH-1023, Budapest, Komjádi B. u. 1.
Floor 1B, Terminal 1,
Malpensa Airport,
21010 Milan, Italy
Al Sadeq Travel
7 Abdul Hamid Shumani St. Alshmisani
P.O. Box 940784
Amman 11194, Jordan
+962 79 625 7070
Caesars Travel

25th Floor, Crystal Tower
Ahmed AL Jaber Street, Sharq
Block No 1, Safat Code 13056
MaldivesSunland Journeys Pvt. Ltd.
H. Moonlit Villa, 01st Floor, Medhuziyaaraiy Magu, Male' 20079, Maldives.
#09-01, Junction City Tower, No.3/A, Corner of Bogyoke Aung San Road and 27th Street, Pabedan Township, Yangon, Myanmar.
NepalGround Floor, 399 Kamaladi Street
Kathmandu, Nepal
PO Box 482
PhilippinesSIA ticketing office located at 33/F LKG Tower, 6801 Ayala Avenue Makati City 1226, Manila - Philippines
Polandul. Sienna 72 lok. 3,
00-833 Warsaw
QatarOverseas Travel
Al Emadi Financial Square, Building 2
Doha, Qata
RomaniaHenri Coanda Airport
223E Calea Bucurestilor, Arrivals Hall, First Floor
Russia142015, Moscow region, Domodedovo district, T1.C.5.437 Passenger Terminal, Domodedovo International Airport
Sri LankaAitken Spence Aviation Pvt. Ltd.
Ground floor, Aitken Spence Towers II
315 Vauxhall Street Colombo 2 Sri Lanka