By Maksim Koval, 10 June 2024
How to contact Singapore Airlines customer service?
The primary way to contact Singapore Airlines customer service is via their call center: +65 6223 8888. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from Singapore Airlines customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
Singapore Airlines contacts
Singapore Airlines Service | Contact Phone Number |
---|---|
Primary customer service | +65 6223 8888 |
International customer service | +65 6223 8888 |
Reservations | +65 6223 8888 |
Frequent flyer program (KrisFlyer) | +65 6223 8888 |
Refunds | +65 6223 8888 |
Baggage services | +65 6223 8888 |
Lost and found | +65 62244243 |
Special assistance | +65 6223 8888 |
Singapore Airlines Holidays | +852 2870 8788 |
Cargo | +65-65425588 |
Pet travel | +65-65425588 |
Customer Relations | +65 6223 8888 |
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Operating hours across SIA support channels
- SIA primary call center number +65 6223 8888 operates 24/7.
The 24-hour availability ensures assistance for passengers across various time zones, regardless of the time of the day.
- SIA live chat offers continuous assistance – the Kris the chatbot chatbot is ready to interact with passengers 24/7.
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, SIA usually aims to respond swiftly, often within a few hours.
- singaporeair.com website offers help and contact pages – available for passengers 24/7.
- customer service desks at airports are designed to aid passengers who prefer face-to-face assistance. SIA help desks operate according to each airport’s hours.
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Real human help
How to talk to a live person at Singapore Airlines?
To reach a live person at SIA, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial SIA call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local Singapore Airlines office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Web chat is slightly different as it often employs technologies like AI bots to provide a simulated “chatbot operator”. However, Singapore Airlines customer care team member is always ready to intervene. To connect with a real person, type phrases like “talk to human” or “live agent”.
- Message SIA on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
Singapore Airlines international contacts
International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in Singapore, jump the line by dialing those in other countries — India, Australia, UK, New Zealand, China — for example. Travelers report that the Singapore Airlines support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
Country | SIA Phone Number |
---|---|
Australia | +13 10 11 |
Canada | +1 416 945 0299 |
China Mainland | +86-10-59407278 |
Germany | +49 69 174 156 59 |
India | +91 22 5016 6046 |
Indonesia | +62 21 2561 7913 |
Qatar | +974 5591 5502 |
United Kingdom | +020 7660 8988 |
United States | +1 (833) 727-0118 |
Singapore Airlines urgent/emergency phone numbers
In case of an emergency related to the Singapore Airlines flight, call this number: +65 6223 8888 (hotline in Singapore).
If you are in a different country, refer to the “International Contacts” section above for your local phone number.
These are the general customer service phone numbers as Singapore Airlines does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellations, ticket changes, lost passports, etc.
If phone lines are busy, initiate simultaneous conversations through Twitter DM (@SingaporeAir) and Facebook Messenger to increase your chances of a prompt response.
Call for free
Toll-free Singapore Airlines hotline
Only some phone numbers provided by Singapore Airlines are toll-free: 1800-2244243 (Singapore), 1800 121 212 (India). They are free from landline phone in the same country or region. However, charges may apply if you call Singapore Airlines toll-free hotline from a mobile phone or a different country.
In the United States and Canada, toll-free numbers typically begin with 800, 888, 877, 866, 855, 844, or 833. In most cases, they can also be called from anywhere worldwide using an American cell phone by dialing +1 followed by the 8xx number.
In other countries, toll-free numbers vary due to different regulations. In Europe, toll-free numbers usually begin with 0800 (or 0808 in the UK – “freephone numbers”). The same 0800 prefix is used in China, South Africa, Argentina, and Brazil. The 1800 format is prevalent in Australia, New Zealand, India, Malaysia, Philippines, Singapore, and Thailand (which also uses 001-800). In Japan, “Free Dial” numbers typically start with 0120, while in Indonesia, it’s 001-803.
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Singapore Airlines WhatsApp number
Currently, Singapore Airlines does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Singapore Airlines numbers.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.
VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Singapore Airlines international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Singapore Airlines number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
Singapore Airlines phone numbers by city
Your regional SIA helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
City | SIA Phone Number |
---|---|
Beijing | +86-10-59407278 |
Doha | +974 5591 5502 |
Frankfurt | +49 69 174 156 59 |
Jakarta | + 62 21 2561 7913 |
London | +020 7660 8988 |
Los Angeles | +1 (833) 727-0118 |
New Delhi | +91 22 5016 6046 |
Sydney | +13 10 11 |
Toronto | +1 416 945 0299 |
When to call
Best times to call Singapore Airlines
To decrease on-hold times, try to call Singapore Airlines at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call SIA is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
Singapore Airlines email address
Singapore Airlines does not offer a direct email address for customer support. Instead, passengers can send them email through the online form. The form serves as the primary means of email communication, suitable for delivering feedback or making inquiries.
Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.
Regional email addresses
You can find a list of Singapore Airlines regional email addresses below:
Country | Singapore Airlines Email Address |
---|---|
Croatia | info@singaporeair.rs |
Czech | informace@discovertheworld.biz |
Cairo | CAI_Reservations@singaporeair.com.sg |
Estonia | AMS_PassengerServices@singaporeair.com.sg |
Greece | sia@asianaviation.co |
Hungary | singaporeair@tensi.hu |
Jordan | AMM_Reservations@singaporeair.com.sg |
Maldives | GSD_MLE@singaporeair.com.sg |
Poland | sia.poland@aviareps.com |
Russia | reservations@singaporeair.ru |
Email addresses by department
If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Singapore Airlines — only reach out to the relevant department for your inquiry.
Country | Singapore Airlines Email Address |
---|---|
Highflyer | HighFlyer_Support@singaporeair.com.sg |
Cargo | SIN_CGOSALES@singaporeair.com.sg |
Singapore Airlines Holiday | info@singaporeair-holidays.com |
If you want to send an email to one of Singapore Airlines’s employees, try the popular email format used by many companies: First.Last@singaporeair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@singaporeair.com.
Singapore Airlines sales and ticketing offices
Singapore Airlines ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of Singapore Airlines offices and regional branches around the world:
City (Country) | SIA Office Address / Phone |
---|---|
China | Room C5S052, Terminal 3C, 3rd Floor, |
Germany | Building 234, HBK 61, |
India | Terminal 3, Rows H - M |
Indonesia | Noble House 26th Floor |
Japan | Zone G, South Wing, Terminal 1 |
Malaysia | Level 4, Main Terminal Building |
Saudi Arabia | Singapore Airlines & Scoot Office |
South Korea | 2130-ho, 272 Gonghang-ro, |
UAE | Abu Dhabi |
United Kingdom | Manchester |
Singapore Airlines live chat (meet Kris the chatbot)
Singapore Airlines live chat (“Chat with Kris”) is a fast way to get help from the airline 24/7. It features a simple chatbot Kris the chatbot that serves as a live agent — it can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, it may not be able to handle more complex issues.
Singapore Airlines Kris the chatbot bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.
Being just a simple, automated software, Kris the chatbot bot can’t solve all the problems though. If you have a complex issue it may not be able to handle it — you’ll need to contact the actual live agent at Singapore Airlines call center.
To access the Singapore Airlines webchat and talk to a live agent, visit the airline’s website.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Singapore Airlines directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with Singapore Airlines, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
Singapore Airlines does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the singaporeair.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Singapore Airlines will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +65 6223 8888.
If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:
—
Singapore Airlines Limited
Airline House
25 Airline Road
Singapore 819829
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Singapore Airlines CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how Singapore Airlines settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your Singapore Airlines issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for KrisFlyer members
KrisFlyer, Singapore Airlines‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a KrisFlyer member with KrisFlyer, KrisFlyer Elite Silver, KrisFlyer Elite Gold status, you can dial +65 6223 8888 to reach frequent flyer program (FFP) customer service in Singapore.
Dedicated customer service for the KrisFlyer FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
You can also contact KrisFlyer international numbers: +673 224 1750 (Brunei), +86 105 940 7278 (China), +381 1145 11821 (Croatia), +420 233 312 631 (Czech Republic), +45 3272 5812 (Denmark), +33 1 86 47 73 99 (France), +49 69 174 156 59 (Germany), +852 3077 3522 (Hong Kong), +353 1 671 0722 (Ireland).
Singapore Airlines doesn’t offer a dedicated email address for KrisFlyer customer care.
If you find yourself already at the airport, consider seeking aid from an airline agent at the Singapore Airlines lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.
Contacting SIA on social media
Getting phone help from Singapore Airlines often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @SingaporeAir in a tweet about your issue. Singapore Airlines team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.
Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting Singapore Airlines customer service.
Manage Booking
This section on the SIA website is a convenient self-service tool you can use to manage your reservations. Manage Booking eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- retrieving booking information
- rescheduling (rebooking) flights
- online check-in
- seat selection and upgrades
- ordering special meals
- requesting special assistance
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the Singapore Airlines hotline, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
- Contact Us
- Check in
- Baggage Allowance
- Krisflyer
- Cancellations and Refunds
- Corporate
- Special Assistance
- Cargo
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for hotline waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
For instant assistance, visit Kris the chatbot chatbot on SIA website. It’s worth giving it a try, as this digital aide is quite proficient and ready to answer a myriad of your queries.
FAQ
What is the hotline response time?
The average wait time for Singapore Airlines representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
Like most airlines, SIA employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.
Where can I find Singapore Airlines service desk at the airport?
Singapore Airlines houses its main service desk at Singapore Changi Airport SIN
in Singapore, Singapore. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Singapore Airlines representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
You’ll also find Singapore Airlines service desks at other major airports in its network: Beijing Capital International Airport PEK
, Beijing Capital International Airport FRA
, Hong Kong International Airport HKG
, Narita International Airport NRT
, Soekarno-Hatta International Airport CGK
.
Not all airports serviced by SIA maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse SIA flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the Singaporean carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.
Missed Singapore Airlines flight contact number
If you think you're going to miss a flight, call Singapore Airlines immediately at +65 6223 8888. The sooner your airline knows that you'll be late, the more options it has to fix it. Singapore Airlines often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
How to request a callback from Singapore Airlines?
Singapore Airlines provides a useful callback option — it allows you to request a return call at your convenience instead of waiting in a queue. To request a call back, dial their main call center number +65 6223 8888.
If all agents are occupied, you’re given the option in the automated menu to request a callback instead of waiting on the line. Chosing this option will prompt the system to record your number, then end the call. Singapore Airlines then returns your call at a designated time, saving you the frustration of prolonged wait times.
What is Singapore Airlines Business Class contact number?
Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.
However, Singapore Airlines does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.
Should I contact my travel agent instead of CS?
Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When SIA cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
What is the location and contact for head office?
Singapore Airlines’ head office is located in Singapore, Singapore:
Singapore Airlines Service Centre,
2 Orchard Turn,
#04-05 ION Orchard,
Singapore 238801
Phone: +65 6223 8888
Singapore Airlines HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Singapore Airlines's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call Singapore Airlines from Australia?
Passengers in Australia can contact Singapore Airlines by dialing this customer service phone number: +13 10 11.
How to call Singapore Airlines from USA?
If you're in USA and need to reach out to Singapore Airlines, call its hotline: +1 833 727-0118.
How to call Singapore Airlines from India?
To call Singapore Airlines from India, dial +91 22 5016 6046. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is Singapore Airlines reservations phone number?
The main phone number for Singapore Airlines reservations is +65 6223 8888. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
What is Singapore Airlines rebooking hotline?
To rebook your flight with Singapore Airlines, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +65 6223 8888.
It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
Country | SIA Email Address |
---|---|
Slovenia | info@singaporeair.rs |
South Korea | kr_feedback@singaporeair.com.sg |
Spain | Es_salesops@singaporeair.com.sgs |
Country | SIA Office |
---|---|
Bahrain | Bahrain International Travel Office No 3, Zamil Tower Al Khalifa Avenue, Manama Gate Manama, Kingdom of Bahrain |
Brunei Darussalam | Office No.7, Departure Hall, Brunei International Airport, Jalan Berakas, BB2513, Brunei Darussalam |
Cambodia | Phnom Penh International Airport National Road No 4, Phnom Penh, Cambodia |
Guangzhou | Room 1225-28, Level 1, Terminal 2, Guangzhou Baiyun Int’l Airport, Guangzhou, China |
Shanghai | Room 2-B7-504, Terminal 2, Shanghai Pudong International Airport, Shanghai 201207, China |
Croatia | Golsvordijeva 10 street I floor, 11000 Belgrade, Republic of Serbia |
Czech Republic | Discover Travel s.r.o. Pod Baštami 276/3 Praha 6, 16000 Czech Republic |
Egypt | Far East Travel & Tours 15A Elsabek street Roxy - Heliopolis Cairo, Egyp |
Munich | Terminalstrasse Nord 1, Building 11231, Room 1318, Level 3, Flughafen München Terminal 2, 85326 München, Germany |
Greece | General Sales Agency for Singapore Airlines 501 Vouliagmenis Avenue, Ilioupoli, 1st Floor Athens - Greece |
Hong Kong | Unit 401, 4/F HKIA Commercial Building 1 Sky Plaza Road Hong Kong International Airport Lantau, Hong Kong |
Hungary | H-1023, Budapest, Komjádi B. u. 1. Hungary |
Italy | Milan Floor 1B, Terminal 1, Malpensa Airport, 21010 Milan, Italy |
Jordan | Al Sadeq Travel 7 Abdul Hamid Shumani St. Alshmisani P.O. Box 940784 Amman 11194, Jordan +962 79 625 7070 AMM_Reservations@singaporeair.com.sg |
Kuwait | Caesars Travel 25th Floor, Crystal Tower Ahmed AL Jaber Street, Sharq Block No 1, Safat Code 13056 Kuwait |
Maldives | Sunland Journeys Pvt. Ltd. H. Moonlit Villa, 01st Floor, Medhuziyaaraiy Magu, Male' 20079, Maldives. |
Myanmar | #09-01, Junction City Tower, No.3/A, Corner of Bogyoke Aung San Road and 27th Street, Pabedan Township, Yangon, Myanmar. |
Nepal | Ground Floor, 399 Kamaladi Street Kathmandu, Nepal PO Box 482 |
Philippines | SIA ticketing office located at 33/F LKG Tower, 6801 Ayala Avenue Makati City 1226, Manila - Philippines |
Poland | ul. Sienna 72 lok. 3, 00-833 Warsaw |
Qatar | Overseas Travel Al Emadi Financial Square, Building 2 Doha, Qata |
Romania | Henri Coanda Airport 223E Calea Bucurestilor, Arrivals Hall, First Floor |
Russia | 142015, Moscow region, Domodedovo district, T1.C.5.437 Passenger Terminal, Domodedovo International Airport |
Sri Lanka | Aitken Spence Aviation Pvt. Ltd. Ground floor, Aitken Spence Towers II 315 Vauxhall Street Colombo 2 Sri Lanka |
User Review
4.5 (3490 votes)Singapore Airlines
Below is a concise overview of passenger experiences with Singapore Airlines. It has been crafted through AI analysis of thousands of online reviews for a more precise, aggregated rating. Please note: this is an experimental feature.
Singapore Airlines is esteemed for its customer support, consistently earning a 4/5 (good) rating from passengers.
The airline’s customer care team is widely recognized for their helpful and friendly demeanor, effectively and swiftly addressing passenger concerns. Despite occasional longer waiting times during peak periods, the overall responsiveness and efficiency of their call center are commendable. Singapore Airlines ensures accessibility through various customer care channels, including phone, email, and live chat, which are available around the clock, offering 24/7 service.
This commitment to constant availability significantly enhances the passenger experience, cementing the airline’s strong reputation for customer service excellence among global travelers.
About the author
Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.