By Maksim Koval, 16 July 2024

How to contact Saudia customer service?

The primary way to contact Saudia customer service is via their call center: +966 920022222. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Saudia customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Saudia contacts

Saudia ServiceContact Phone Number
Primary customer service+966 920022222
International customer service+966 12686 1010
Reservations
+966 920022222
Frequent flyer program (Alfursan)+966 14847 9480
Refunds+966 920022222
Baggage services+966 920022222
Lost and found+966 920022222
Special assistance+966 920022222
Saudia Holidays+920030000
Cargo+966 92 000 3111
Pet travel+966 920022222
Customer Relations+966 920022222
Hajj & Umrah+920030000
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Saudia international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in Saudi Arabia, jump the line by dialing those in other countries — Egypt, India, Indonesia, Saudi Arabia, UAE — for example. Travelers report that the Saudia support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountrySaudia Phone Number
Egypt +19898
France +820200505
India +91 22 40420100
Indonesia +62 22 4215801
Japan +81-(6)-6225-3501
Saudi Arabia +966 920022222
Turkey +908504551601
UAE +971 4 2485777
UK +020 7993 1238
USA+1-800-472-8342

Saudia WhatsApp number

To contact Saudia via WhatsApp, use +966 920022222 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use Saudia WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Saudia international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Saudia number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Saudia phone numbers by city

Your regional Saudia helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CitySaudia Phone Number
Abu Dhabi +971 2 6351400
Ankara +908504551601
Bandung +62 22 4215801
Cairo +19898
Chicago +1-800-472-8342
Jeddah +966 920022222
London +0161 394 0567
Mumbai +91 22 40420100
Osaka +81-(6)-6225-3501
Paris+820200505

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Saudia email address

Saudia does not offer a direct email address for customer support. Instead, passengers can send them email through the online form. The form serves as the primary means of email communication, suitable for delivering feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of Saudia regional email addresses below:

Emails addresses by country
CountrySaudia Email Address
China wzhai@saudia.com
Czech Republic ammancu@saudia.com
Greece greece@saudia.com
Portugal supportmadrid@saudia.com
Singapore SINRRSV@saudia.com
Spain supportmadrid@saudia.com
Taiwanassociated@agent.abacus.com.tw

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Saudia — only reach out to the relevant department for your inquiry.

Email addresses by department
CountrySaudia Email Address
Saudia HolidaysSupport@Holidaysbysaudia.Com
CargocargoCIC@saudiacargo.com
Hajj & Umrahsupport@umrahbysaudia.com

If you want to send an email to one of Saudia’s employees, try the popular email format used by many companies: First.Last@saudia.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@saudia.com.

Saudia sales and ticketing offices

Saudia ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Saudia offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Saudia Office Address / Phone
Egypt

10 Talat Harb Street, 12th floor – Down Town

France

183 avenue Charles de Gaulle – 92200 Neuilly sur Seine
(Note: Currently we cannot receive public visitors in Paris office).

India

41/42 Maker Chambers VI Nariman Point Mumbai 400021 Maharashtra INDIA

Indonesia

Prama Grand Preanger Hotel, Ground Floor Jl. Asia Afrika No. 81, Bandung 40111, West Java, Indonesia

Japan

Western Associates, Inc. (Osaka)

Saudi Arabia

Office No 1 - CTO: SAUDIA Sales Office
Saudia City, Saud AlFaisal Street, Al-Khaldiah District

Turkey

Kavaklidere Sokak , 23/5 Sili Meydani , Cankara - Ankara

UAE

GSA – Abu Dhabi Travel Bureau, Al-Badr Tower ( Besides Abu Dhabi Chamber Of commerce), Maidan Al-Ittehad Street, Abu Dhabi, U.A.E.

UK

Office No 1 - Atlas House
173 Victoria Street, London, SW1E 5NA, UK

USA

11301 W. Irving Park Road Franklin Park, IL 60131

Saudia live chat

Saudia does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.

Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).

Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.

The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why Saudia has not yet introduced live chat for its passengers.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Saudia directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Saudia, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

To file a formal complaint, you can use the online form on the saudia.com website, send email the the Customer Relations department directly: customerrelations@saudia.com. Remember to include the necessary details, clearly stating the nature of your complaint. Saudia will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +966 920022222.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


Customer Relations, Office No. 796,
PB No. 620, Jeddah 21231
Saudi Arabia

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Saudia CEO.

Premium hotline
for Alfursan members

Alfursan, Saudia‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Alfursan member with Green, Silver (Elite), Gold (Elite Plus) status, you can dial +966 14847 9480 to reach frequent flyer program (FFP) customer service in Saudi Arabia.

Dedicated customer service for the Alfursan FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Alfursan international numbers: +1 855 588 0999 (Canada), +33 8 20 20 05 05 (France), +49 180 369 8888 (Germany), +962 6 577 7766 (Jordan), +39 06 8958 48 (Italy), +41 848 006 600 (Switzerland), 920022222 (Saudi Arabia), +34 911 880 020 (Spain), +90 850 455 1601 (Turkey), +44 371 200 4433 (UK), +1 800 472 8342 (USA).

Saudia doesn’t offer a dedicated email address for Alfursan customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Saudia lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting Saudia on social media

Getting phone help from Saudia often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @Saudia_Care in a tweet about your issue. Saudia team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (Saudia Care on twitter)

FAQ

What is the hotline response time?

The average wait time for Saudia representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Saudia employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find Saudia service desk at the airport?

Saudia houses its main service desk at King Abdulaziz International Airport JED in Jeddah, Saudi Arabia. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Saudia representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find Saudia service desks at other major airports in its network: Incheon International Airport ICN, New York JFK International Airport JFK, Paris Charles de Gaulle Airport CDG, Velana International Airport MLE, Vienna International Airport VIE.

Not all airports serviced by Saudia maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Saudia flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Arabian carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed Saudia flight contact number

If you think you're going to miss a flight, call Saudia immediately at +966 920022222. The sooner your airline knows that you'll be late, the more options it has to fix it. Saudia often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from Saudia?

Saudia does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to Saudia through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is Saudia Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Saudia does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Saudia cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

Saudia’s head office is located in Jeddah, Saudi Arabia:

Prince Saud Al Faisal,
Al Khalidiyyah,
Jeddah 23421,
Saudi Arabia
Phone: +966 920022222

Saudia HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Saudia's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Saudia from India?

Passengers in India can contact Saudia by dialing this customer service phone number: +91 22 40420100.

How to call Saudia from UK?

If you're in UK and need to reach out to Saudia, call its hotline: +0161 394 0567.

How to call Saudia from USA?

To call Saudia from USA, dial +1-800-472-8342. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Saudia reservations phone number?

The main phone number for Saudia reservations is +966 920022222. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is Saudia rebooking hotline?

To rebook your flight with Saudia, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +966 920022222.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: Saudia.

Saudia phone numbers by country
CountrySaudia Phone Number
Australia+61 261452929
Austria+49 180 369 8888
Bangladesh+88 02 55028070
Beirut+961 1 999124
Belgium+(2) 7216666
Brazil+5338544
Brunei+673-2222666
Canada+1 905 612-2255
Czech Republic+49 180 369 8888
Germany+0180-3698888
Greece+302103716368
Iraq+964 7800888887
Italy+39 06895848
Jordan+96265777766
Kuwait+965 22426310
Malaysia+6 03 - 2166 7778
Maldives+960-3300838
Mauritius+230 202 6781
Morocco+00212 5 22 45 54 44
Nepal+97714168534
Netherland+49 180 369 8888
Oman+00971 4 2485777
Philippines+632 3337777
Portugal+3491 060 21 63
Singapore+ 656 2233363
South Korea+827074688143
Spain+3491 060 21 63
Sri Lanka+94 11 2596612
Syria+(011) 2214052
Taiwan+886 2 2396 3780
Thailand+022 559989
[table “XXXX” not found /]
Saudia phone numbers by cities
CitySaudia Phone Number
Ahmedabad+079-26586087
Alexandria+19898
Amman+96265777766
Amsterdam+49 180 369 8888
Ankara+908504551601
Athen+302103716368
Bagatelle Moka+230 202 6781
Bagdad+964 7800888887
Bandar Seri Begawan+673-2222666
Bandung+62 22 4215801
Bangalore+080-22114786
Bangkok+022 559989
Beijing+86 10 85655903
Brussels+(2) 7216666
Casablanca+00212 5 22 45 54 44
Chennai+044-24343479
Colombo+94 11 2596612
Damascus+(011) 2214052
Delhi+91 124 418 0808
Dhaka+88 02 55028070
Dubai+971 4 2214000
Frankfurt+0180-3698888
Guangzhou+86 20 3869 2700
Hong Kong+(852) 2377 2070
Hyderabad+040-23240364
Kathmandu+97714168534
Kuala Lumpur+6 03 - 2166 7778
Kuwait City+965 22426310
Lebanon+961 1 999124
Lisbon+3491 060 21 63
Los Angeles+1800-472-8342
Madrid+3491 060 21 63
Male+960-3300838
Manila+632 3337777
Medan+62 61 4573624
Muscat+00971 4 2485777
Osaka+81-(6)-6225-3501
Riyadh+967 920022222
Rome+39 06895848
Sao Paulo+5338544
Seoul+827074688143
Shanghai+86 21 63460086
Singapore+ 656 2233363
Surabaya+62 31 5482525
Sydney+61 261452929
Taipei City+886 2 2396 3780
Toronto+1 905 612-2255
Vienna+49 180 369 8888
Saudia offices
CountrySaudia Phone Number
AustriaOffice No 1 - Vienna
Building 670, 1300 Vienna Airport
BangladeshSAUDI Arabian Airlines, Pan Pacific Sonargaon Hotel, 107 Kazi Nazrul Islam Avenue, Kawranbazar, Dhaka - 1215
BeirutSolidere – Bab Idriss, Facing Bank Audi Main Branch, Park Avenue 2 Building, Bloc B, 6th Floor
BelgiumBuilding 706 PO Box 71 1931 Brucargo
BruneiNo. 1, Lot 20171, Jalan Laksamana Abdul Razak, KM2, Jalan Tutong, Bandar Seri Begawan, BA2111, Brunei Darussalam.
CanadaToronto Pearson International Airport
6310 Terminal 3 Road
Terminal 3, AT level, Suite K334
Czech RepublicOffice No 1 - Czech Republic (Via Franfurt Main Oddice)
c/o SAUDIA Frankfurt, Friedensstr. 6-10, 60311 Frankfurt am Main

ChinaRm801, A Building of New World Centre , DongCheng District, Beijing, China 100062
Egypt725 st Algesh road –BORG ALNOURAS –ALMANDARA
Germany
Saudi Arabian Airlines, Friedensstrasse 6-10K, 60311 Frankfurt
GreeceOffice No 1 - Athens,GSA IntermodalAir
2, Marathonomachon Str.,
16452 Argyroupoli,
Greece
IndiaINDO SAUDI SERVICES TRAVELS KRISHNA RESIDENCY,GROUND FLR, HILL FORT ROAD,ADARSH NAGAR, HYDERABAD-500004
IndonesiaPrama Grand Preanger Hotel, Ground Floor Jl. Asia Afrika No. 81, Bandung 40111, West Java, Indonesia
IraqOffice No 1 - AL-MANAFITH TRAVEL & TOURISM
IRAQ GENERAL SALES AGINT.
Saudia Airlines,Karada Kharij, Baghdad, Iraq.
ItalyVia Leonida Bissolati, 76 - 00187 Roma
JapanWestern Associates, Inc. (Osaka)

JordanMasaken Capital, AlMadinah Al Munawarah St 156, Amman
KuwaitKUWAIT – SHARQ – AHMED ALJABER ST., SECURITIES GROUP BUILDING SAUDI AIRLINES OFFICE 1st FLOOR
MalaysiaC-11-2, Level 11 Block C, Megan Avenue 2, Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia
MaldivesOffice No 1 - GSA City ticket office
Saudi Arabian Airlines, 6th Floor - H. Aagadhage - Boduthakurufaanu Magu - Male, Republic of Maldives
MauritiusOffice No 1 - Bagatelle Moka
2, Gardens of Bagatelle Office Park
Morocco33, Avenue Hassan Sghir 10th floor, Casablanca 20250
NepalGSA Air Express PVT Ltd.,Suite#373-374, Y Block, Kathmandu Plaza, (CTO Ground Floor, Admin. 2nd Floor), Kamaldi, Kathmandu, Nepal, P.O. Box 3263
OmanAl Rawaq Building (Ground Floor) Way No 207, Building 10/1, Street 7, Block 205, Plot 20 Opposite City Centre Qurum, PO Box 169, PC 100, Al Qurum, Muscat
Philippines19/F Zuellig Building Makati Avenue corner Paseo de Roxas, Makati City
Portugal(Madrid, nearest office) Madrid Airport -T1 – Departures Lounge – In front of Saudia Check-in counters 155-161
Al Morouj, Olaya Street، Riyadh 12264
Singapore291 Beach Road Unit 01-01 Singapore 199553
South KoreaOffice No 1 - CTO
10th Floor, Hansan Building, 115 Seosomun-ro, Jung-gu, Seoul, 04515 Korea
SpainMadrid Barajas Adolfo Suarez International Airport – Terminal 1
Departures Lounge – In front of Saudia Check-in counters 155-161
Sri LankaGlobe Air Pvt Ltd, Address: 9, Abdul Caffoor Mw, Colombo 3, Sri Lanka.
SyriaSYRIA - DAMASCUS Office No 1 - Damascus
Baki Building0, Fardoos Street
Reservation Telephone :

Taiwan
12F, Chinese Maritime Building, No.15, Ji’nan Rd., Zhongzheng District, Taipei City 10051, Taiwan, R.O.C.
ThailandSINDHORN BUILDING , GROUND FLOOR, 130-132, WIRELESS ROAD, LUMPINI PATHUMWAN, BANGKOK 10330 THAILAND
TurkeyKavaklidere Sokak , 23/5 Sili Meydani , Cankara - Ankara