By Maksim Koval, 16 July 2024
How to contact Saudia customer service?
The primary way to contact Saudia customer service is via their call center: +966 920022222. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from Saudia customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
Saudia contacts
Saudia Service | Contact Phone Number |
---|---|
Primary customer service | +966 920022222 |
International customer service | +966 12686 1010 |
Reservations | +966 920022222 |
Frequent flyer program (Alfursan) | +966 14847 9480 |
Refunds | +966 920022222 |
Baggage services | +966 920022222 |
Lost and found | +966 920022222 |
Special assistance | +966 920022222 |
Saudia Holidays | +920030000 |
Cargo | +966 92 000 3111 |
Pet travel | +966 920022222 |
Customer Relations | +966 920022222 |
Hajj & Umrah | +920030000 |
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Operating hours across Saudia support channels
- Saudia primary call center number +966 920022222 operates 09:00 AM – 16:30 PM.
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, Saudia usually aims to respond swiftly, often within a few hours.
- saudia.com website offers help and contact pages – available for passengers 24/7.
- customer service desks at airports are designed to aid passengers who prefer face-to-face assistance. Saudia help desks operate according to each airport’s hours.
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Real human help
How to talk to a live person at Saudia?
To reach a live person at Saudia, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial Saudia call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local Saudia office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Message Saudia on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
Saudia international contacts
International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in Saudi Arabia, jump the line by dialing those in other countries — Egypt, India, Indonesia, Saudi Arabia, UAE — for example. Travelers report that the Saudia support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
Country | Saudia Phone Number |
---|---|
Egypt | +19898 |
France | +820200505 |
India | +91 22 40420100 |
Indonesia | +62 22 4215801 |
Japan | +81-(6)-6225-3501 |
Saudi Arabia | +966 920022222 |
Turkey | +908504551601 |
UAE | +971 4 2485777 |
UK | +020 7993 1238 |
USA | +1-800-472-8342 |
Saudia urgent/emergency phone numbers
In case of an emergency related to the Saudia flight, call this number: +966 920022222 (hotline in Saudi Arabia).
If you are in a different country, refer to the “International Contacts” section above for your local phone number.
These are the general customer service phone numbers as Saudia does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellations, ticket changes, lost passports, etc.
If phone lines are busy, initiate simultaneous conversations through Twitter DM (@Saudia_Care) and Facebook Messenger to increase your chances of a prompt response.
Call for free
Toll-free Saudia call centers
Only some phone numbers provided by Saudia are toll-free: +1800-472-8342 (US). They are free from landline phone in the same country or region. However, charges may apply if you call Saudia toll-free call centers from a mobile phone or a different country.
In the United States and Canada, toll-free numbers typically begin with 800, 888, 877, 866, 855, 844, or 833. In most cases, they can also be called from anywhere worldwide using an American cell phone by dialing +1 followed by the 8xx number.
In other countries, toll-free numbers vary due to different regulations. In Europe, toll-free numbers usually begin with 0800 (or 0808 in the UK – “freephone numbers”). The same 0800 prefix is used in China, South Africa, Argentina, and Brazil. The 1800 format is prevalent in Australia, New Zealand, India, Malaysia, Philippines, Singapore, and Thailand (which also uses 001-800). In Japan, “Free Dial” numbers typically start with 0120, while in Indonesia, it’s 001-803.
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Saudia WhatsApp number
To contact Saudia via WhatsApp, use +966 920022222 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.
You can use Saudia WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.
Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.
VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Saudia international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Saudia number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
Saudia phone numbers by city
Your regional Saudia helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
City | Saudia Phone Number |
---|---|
Abu Dhabi | +971 2 6351400 |
Ankara | +908504551601 |
Bandung | +62 22 4215801 |
Cairo | +19898 |
Chicago | +1-800-472-8342 |
Jeddah | +966 920022222 |
London | +0161 394 0567 |
Mumbai | +91 22 40420100 |
Osaka | +81-(6)-6225-3501 |
Paris | +820200505 |
When to call
Best times to call Saudia
To decrease on-hold times, try to call Saudia at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call Saudia is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
Saudia email address
Saudia does not offer a direct email address for customer support. Instead, passengers can send them email through the online form. The form serves as the primary means of email communication, suitable for delivering feedback or making inquiries.
Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.
Regional email addresses
You can find a list of Saudia regional email addresses below:
Country | Saudia Email Address |
---|---|
China | wzhai@saudia.com |
Czech Republic | ammancu@saudia.com |
Greece | greece@saudia.com |
Portugal | supportmadrid@saudia.com |
Singapore | SINRRSV@saudia.com |
Spain | supportmadrid@saudia.com |
Taiwan | associated@agent.abacus.com.tw |
Email addresses by department
If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Saudia — only reach out to the relevant department for your inquiry.
Country | Saudia Email Address |
---|---|
Saudia Holidays | Support@Holidaysbysaudia.Com |
Cargo | cargoCIC@saudiacargo.com |
Hajj & Umrah | support@umrahbysaudia.com |
If you want to send an email to one of Saudia’s employees, try the popular email format used by many companies: First.Last@saudia.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@saudia.com.
Saudia sales and ticketing offices
Saudia ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of Saudia offices and regional branches around the world:
City (Country) | Saudia Office Address / Phone |
---|---|
Egypt | 10 Talat Harb Street, 12th floor – Down Town |
France | 183 avenue Charles de Gaulle – 92200 Neuilly sur Seine |
India | 41/42 Maker Chambers VI Nariman Point Mumbai 400021 Maharashtra INDIA |
Indonesia | Prama Grand Preanger Hotel, Ground Floor Jl. Asia Afrika No. 81, Bandung 40111, West Java, Indonesia |
Japan | Western Associates, Inc. (Osaka) |
Saudi Arabia | Office No 1 - CTO: SAUDIA Sales Office |
Turkey | Kavaklidere Sokak , 23/5 Sili Meydani , Cankara - Ankara |
UAE | GSA – Abu Dhabi Travel Bureau, Al-Badr Tower ( Besides Abu Dhabi Chamber Of commerce), Maidan Al-Ittehad Street, Abu Dhabi, U.A.E. |
UK | Office No 1 - Atlas House |
USA | 11301 W. Irving Park Road Franklin Park, IL 60131 |
Saudia live chat
Saudia does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.
Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).
Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.
The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why Saudia has not yet introduced live chat for its passengers.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Saudia directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with Saudia, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
To file a formal complaint, you can use the online form on the saudia.com website, send email the the Customer Relations department directly: customerrelations@saudia.com. Remember to include the necessary details, clearly stating the nature of your complaint. Saudia will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +966 920022222.
If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:
—
Customer Relations, Office No. 796,
PB No. 620, Jeddah 21231
Saudi Arabia
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Saudia CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how Saudia settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your Saudia issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for Alfursan members
Alfursan, Saudia‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Alfursan member with Green, Silver (Elite), Gold (Elite Plus) status, you can dial +966 14847 9480 to reach frequent flyer program (FFP) customer service in Saudi Arabia.
Dedicated customer service for the Alfursan FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
You can also contact Alfursan international numbers: +1 855 588 0999 (Canada), +33 8 20 20 05 05 (France), +49 180 369 8888 (Germany), +962 6 577 7766 (Jordan), +39 06 8958 48 (Italy), +41 848 006 600 (Switzerland), 920022222 (Saudi Arabia), +34 911 880 020 (Spain), +90 850 455 1601 (Turkey), +44 371 200 4433 (UK), +1 800 472 8342 (USA).
Saudia doesn’t offer a dedicated email address for Alfursan customer care.
If you find yourself already at the airport, consider seeking aid from an airline agent at the Saudia lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.
Contacting Saudia on social media
Getting phone help from Saudia often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @Saudia_Care in a tweet about your issue. Saudia team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.
Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting Saudia customer service.
Manage Booking
This section on the Saudia website is a convenient self-service tool you can use to manage your reservations. Manage Booking eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- retrieving booking information
- rescheduling (rebooking) flights
- seat selection and upgrades
- adding extra baggage
- ordering special meals
- requesting special assistance
- changing traveler details
- upgrading flights
- cancelling flights
- applying for a refund
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the Saudia call centers, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for call centers waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
Regrettably, Saudia has yet to introduce a chatbot on their website. In the meantime, you can chat with the airline’s representatives on the social media platforms.
FAQ
What is the hotline response time?
The average wait time for Saudia representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
Like most airlines, Saudia employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.
Where can I find Saudia service desk at the airport?
Saudia houses its main service desk at King Abdulaziz International Airport JED
in Jeddah, Saudi Arabia. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Saudia representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
You’ll also find Saudia service desks at other major airports in its network: Incheon International Airport ICN
, New York JFK International Airport JFK
, Paris Charles de Gaulle Airport CDG
, Velana International Airport MLE
, Vienna International Airport VIE
.
Not all airports serviced by Saudia maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Saudia flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the Arabian carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.
Missed Saudia flight contact number
If you think you're going to miss a flight, call Saudia immediately at +966 920022222. The sooner your airline knows that you'll be late, the more options it has to fix it. Saudia often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
How to request a callback from Saudia?
Saudia does not provide a callback option. However, you can still potentially get an airline representative to call you back:
- Try to initiate contact by reaching out to Saudia through the channels they offer — email, live chat, social media, or the hotline.
- Clearly state that you would prefer to be contacted by a phone call (callback)
- Briefly explain your issue or question; include your phone number and the best times to reach you.
- Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.
What is Saudia Business Class contact number?
Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.
However, Saudia does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.
Should I contact my travel agent instead of CS?
Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When Saudia cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
What is the location and contact for head office?
Saudia’s head office is located in Jeddah, Saudi Arabia:
Prince Saud Al Faisal,
Al Khalidiyyah,
Jeddah 23421,
Saudi Arabia
Phone: +966 920022222
Saudia HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Saudia's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call Saudia from India?
Passengers in India can contact Saudia by dialing this customer service phone number: +91 22 40420100.
How to call Saudia from UK?
If you're in UK and need to reach out to Saudia, call its hotline: +0161 394 0567.
How to call Saudia from USA?
To call Saudia from USA, dial +1-800-472-8342. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is Saudia reservations phone number?
The main phone number for Saudia reservations is +966 920022222. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
What is Saudia rebooking hotline?
To rebook your flight with Saudia, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +966 920022222.
It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
Country | Saudia Phone Number |
---|---|
Australia | +61 261452929 |
Austria | +49 180 369 8888 |
Bangladesh | +88 02 55028070 |
Beirut | +961 1 999124 |
Belgium | +(2) 7216666 |
Brazil | +5338544 |
Brunei | +673-2222666 |
Canada | +1 905 612-2255 |
Czech Republic | +49 180 369 8888 |
Germany | +0180-3698888 |
Greece | +302103716368 |
Iraq | +964 7800888887 |
Italy | +39 06895848 |
Jordan | +96265777766 |
Kuwait | +965 22426310 |
Malaysia | +6 03 - 2166 7778 |
Maldives | +960-3300838 |
Mauritius | +230 202 6781 |
Morocco | +00212 5 22 45 54 44 |
Nepal | +97714168534 |
Netherland | +49 180 369 8888 |
Oman | +00971 4 2485777 |
Philippines | +632 3337777 |
Portugal | +3491 060 21 63 |
Singapore | + 656 2233363 |
South Korea | +827074688143 |
Spain | +3491 060 21 63 |
Sri Lanka | +94 11 2596612 |
Syria | +(011) 2214052 |
Taiwan | +886 2 2396 3780 |
Thailand | +022 559989 |
Country | Saudia Phone Number |
---|---|
Austria | Office No 1 - Vienna Building 670, 1300 Vienna Airport |
Bangladesh | SAUDI Arabian Airlines, Pan Pacific Sonargaon Hotel, 107 Kazi Nazrul Islam Avenue, Kawranbazar, Dhaka - 1215 |
Beirut | Solidere – Bab Idriss, Facing Bank Audi Main Branch, Park Avenue 2 Building, Bloc B, 6th Floor |
Belgium | Building 706 PO Box 71 1931 Brucargo |
Brunei | No. 1, Lot 20171, Jalan Laksamana Abdul Razak, KM2, Jalan Tutong, Bandar Seri Begawan, BA2111, Brunei Darussalam. |
Canada | Toronto Pearson International Airport 6310 Terminal 3 Road Terminal 3, AT level, Suite K334 |
Czech Republic | Office No 1 - Czech Republic (Via Franfurt Main Oddice) c/o SAUDIA Frankfurt, Friedensstr. 6-10, 60311 Frankfurt am Main |
China | Rm801, A Building of New World Centre , DongCheng District, Beijing, China 100062 |
Egypt | 725 st Algesh road –BORG ALNOURAS –ALMANDARA |
Germany | Saudi Arabian Airlines, Friedensstrasse 6-10K, 60311 Frankfurt |
Greece | Office No 1 - Athens,GSA IntermodalAir 2, Marathonomachon Str., 16452 Argyroupoli, Greece |
India | INDO SAUDI SERVICES TRAVELS KRISHNA RESIDENCY,GROUND FLR, HILL FORT ROAD,ADARSH NAGAR, HYDERABAD-500004 |
Indonesia | Prama Grand Preanger Hotel, Ground Floor Jl. Asia Afrika No. 81, Bandung 40111, West Java, Indonesia |
Iraq | Office No 1 - AL-MANAFITH TRAVEL & TOURISM IRAQ GENERAL SALES AGINT. Saudia Airlines,Karada Kharij, Baghdad, Iraq. |
Italy | Via Leonida Bissolati, 76 - 00187 Roma |
Japan | Western Associates, Inc. (Osaka) |
Jordan | Masaken Capital, AlMadinah Al Munawarah St 156, Amman |
Kuwait | KUWAIT – SHARQ – AHMED ALJABER ST., SECURITIES GROUP BUILDING SAUDI AIRLINES OFFICE 1st FLOOR |
Malaysia | C-11-2, Level 11 Block C, Megan Avenue 2, Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia |
Maldives | Office No 1 - GSA City ticket office Saudi Arabian Airlines, 6th Floor - H. Aagadhage - Boduthakurufaanu Magu - Male, Republic of Maldives |
Mauritius | Office No 1 - Bagatelle Moka 2, Gardens of Bagatelle Office Park |
Morocco | 33, Avenue Hassan Sghir 10th floor, Casablanca 20250 |
Nepal | GSA Air Express PVT Ltd.,Suite#373-374, Y Block, Kathmandu Plaza, (CTO Ground Floor, Admin. 2nd Floor), Kamaldi, Kathmandu, Nepal, P.O. Box 3263 |
Oman | Al Rawaq Building (Ground Floor) Way No 207, Building 10/1, Street 7, Block 205, Plot 20 Opposite City Centre Qurum, PO Box 169, PC 100, Al Qurum, Muscat |
Philippines | 19/F Zuellig Building Makati Avenue corner Paseo de Roxas, Makati City |
Portugal | (Madrid, nearest office) Madrid Airport -T1 – Departures Lounge – In front of Saudia Check-in counters 155-161 |
Al Morouj, Olaya Street، Riyadh 12264 | |
Singapore | 291 Beach Road Unit 01-01 Singapore 199553 |
South Korea | Office No 1 - CTO 10th Floor, Hansan Building, 115 Seosomun-ro, Jung-gu, Seoul, 04515 Korea |
Spain | Madrid Barajas Adolfo Suarez International Airport – Terminal 1 Departures Lounge – In front of Saudia Check-in counters 155-161 |
Sri Lanka | Globe Air Pvt Ltd, Address: 9, Abdul Caffoor Mw, Colombo 3, Sri Lanka. |
Syria | SYRIA - DAMASCUS Office No 1 - Damascus Baki Building0, Fardoos Street Reservation Telephone : |
Taiwan | 12F, Chinese Maritime Building, No.15, Ji’nan Rd., Zhongzheng District, Taipei City 10051, Taiwan, R.O.C. |
Thailand | SINDHORN BUILDING , GROUND FLOOR, 130-132, WIRELESS ROAD, LUMPINI PATHUMWAN, BANGKOK 10330 THAILAND |
Turkey | Kavaklidere Sokak , 23/5 Sili Meydani , Cankara - Ankara |
User Review
4.0 (4420 votes)Saudia
Below is a concise overview of passenger experiences with Saudia. It has been crafted through AI analysis of thousands of online reviews for a more precise, aggregated rating. Please note: this is an experimental feature.
Saudia’s customer support receives a mixed rating of 3/5 (average) from passengers.
Many travelers find the customer care experience to be inconsistent, with some praising the helpfulness and friendliness of the staff, while others report long waiting times, especially with the call center. The availability of support through various channels like phone, email, and live chat is appreciated, but responsiveness and efficiency can vary. Passengers often highlight that while the support team is eager to resolve issues, the resolution process can be slow and requires follow-up.
Overall, Saudia’s customer care is considered satisfactory but leaves room for improvement in terms of speed and consistency.
About the author
Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.