By Maksim Koval, 10 June 2024

How to contact SAS customer service?

The primary way to contact SAS customer service is via their call center: +4687973010. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from SAS customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

SAS contact numbers

SAS ServiceContact Phone Number
Primary customer service+4687973010
International customer service+4687973010
Reservations
+4687973010
Frequent flyer program (Euro Bonus)+4687974000
Refunds+4687973010
Baggage services+4687973010
Lost and found+4687973010
Special assistance+4687973010
Cargo+45 3232 2317
Pet travel+4687973010
Customer Relations+4687973010
Business Travel+4687972202
Refund (US)+18002212350
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

SAS international contact numbers

International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in Sweden, jump the line by dialing those in other countries — Denmark, UK, US, — for example. Travelers report that the SAS support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountrySAS Phone Number
Australia +611800995821
Austria +43820988530
Canada +18555936279
Denmark +4570102000
Germany +496986799676
Iceland +3548007624
Norway +4721896400
Sweden +46770727727
UK +442076606876
US+18002212350

SAS WhatsApp number

Currently, SAS does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to SAS numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call SAS international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a SAS number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

SAS phone numbers by city

Your regional SAS helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CitySAS Phone Number
Copenhagen +4570102000
Frankfurt +496986799676
London +442076606876
New York City +18002212350
Oslo +4721896400
Reykjavik +3548007624
Stockholm +46770727727
Sydney +611800995821
Toronto +18555936279
Vienna+43820988530

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

SAS email address

SAS does not offer a direct email address for customer support. Instead, passengers can send them email through the online form. The form serves as the primary means of email communication, suitable for delivering feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of SAS regional email addresses below:

Emails addresses by country
CountrySAS Email Address
Norwaykundeserviceavdeling@sas.no

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by SAS — only reach out to the relevant department for your inquiry.

Email addresses by department
CountrySAS Email Address
Cargocargobooking@sas.dk

If you want to send an email to one of SAS’s employees, try the popular email format used by many companies: First.Last@flysas.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@flysas.com.

SAS sales and ticketing offices

SAS ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of SAS offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)SAS Office Address / Phone

SAS live chat (meet Turi)

SAS live chat (“Chat with us”) is a fast way to get help from the airline 24/7. It features a simple chatbot Turi that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.

SAS Turi bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Turi bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual SAS support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.

To access the SAS webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call SAS directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with SAS, begin by using the carrier’s designated feedback channels. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

To file a formal complaint, send email the the Customer Relations department directly: contacttoflysas@sasair.com. Remember to include the necessary details, clearly stating the nature of your complaint. SAS will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +4687973010.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the SAS CEO.

Premium hotline
for Euro Bonus members

Euro Bonus, SAS‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Euro Bonus member with Member, Silver, Gold, Diamond status, you can dial +4687974000 to reach frequent flyer program (FFP) customer service in Sweden.

Dedicated customer service for the Euro Bonus FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

SAS doesn’t offer a dedicated email address for Euro Bonus customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the SAS lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting SAS on social media

Getting phone help from SAS often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @SAS in a tweet about your issue. SAS team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: ()

FAQ

What is the hotline response time?

The average wait time for SAS representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, SAS employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find SAS service desk at the airport?

SAS houses its main service desk at Copenhagen Airport CPH in Copenhagen, Sweden. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The SAS representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

Not all airports serviced by SAS maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse SAS flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Swedish carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed SAS flight contact number

If you think you're going to miss a flight, call SAS immediately at +4687973010. The sooner your airline knows that you'll be late, the more options it has to fix it. SAS often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from SAS?

SAS does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to SAS through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is SAS Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, SAS does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When SAS cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

SAS’ head office is located in Solna, Sweden:

SAS Frösundavik Office Building,
Frösundaviks allé 1,
169 70 Solna,
Sweden
Phone: +4687973010

SAS HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for SAS's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call SAS from Sweden?

Passengers in Sweden can contact SAS by dialing this customer service phone number: +4687973010.

How to call SAS from Switzerland?

If you're in Switzerland and need to reach out to SAS, call its hotline: +41435478006.

How to call SAS from Australia?

To call SAS from Australia, dial +611800995821. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is SAS reservations phone number?

The main phone number for SAS reservations is +4687973010. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is SAS rebooking hotline?

To rebook your flight with SAS, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +4687973010.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: SAS.

SAS phone numbers by country
CountrySAS Phone Number
Belgium+3226436900
China+861085276100
Estonia+3728801819
Finland+358981710062
France+33185148203
Greece+302112111542
Ireland+35318445440
Italy+39699748015
Japan+815068648086
Latvia+37167852191
Lithuania+37052051109
Netherlands+31207219079
Poland+48228500500
Russia+48228500500
Spain+34900031346
Switzerland+41435478006
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SAS phone numbers by cities
CitiesSAS Phone Number
Amsterdam+31207219079
Athens+302112111542
Brussels+3226436900
Dublin+35318445440
Helsinki+358981710062
Hong Kong+861085276100
Madrid+34900031346
Moscow+48228500500
Paris+33185148203
Riga+37167852191
Rome+39699748015
Tallinn+3728801819
Tokyo+815068648086
Vilnius+37052051109
Warsaw+48228500500
Zurich+41435478006
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