Through the lens of AI
Online reviews from passengers are invaluable for determining if Lufthansa is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Lufthansa reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Lufthansa.
Join 80,000 savvy travelers.
Start saving 40%–80% on flights.
- Amazing deals to 200+ destinations in Asia
- Departures from US, Canada, Australia, Europe, Asia
- Regional routes within Asia included
- Each deal is 40%–80% cheaper than the regular price
Is Lufthansa
a low-cost (budget) airline?
No, Lufthansa is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Germany, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Lufthansa provides multiple travel classes, such as Economy, Premium Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Lufthansa — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Crew professionalism and friendliness: Passengers frequently praise Lufthansa’s cabin crew for their language skills, friendly demeanor, and dedication to providing exceptional service.
- Cabin cleanliness and comfort: Travelers appreciate the well-maintained cabins, noting that both the seats and the overall cabin environment are clean and comfortable.
- Onboard entertainment and Wi-Fi: Lufthansa’s in-flight entertainment options and Wi-Fi connectivity receive positive feedback for their variety and reliable performance, enhancing the overall travel experience.
Weaknesses
- Inconsistent food quality: Passengers report varying experiences with the food and beverages served on Lufthansa flights, with some finding the offerings subpar or lacking in variety.
- Customer support: Lufthansa’s customer support is often criticized for being unresponsive or lacking in helpfulness, leading to frustration among passengers seeking assistance or resolution.
- Boarding efficiency: Travelers occasionally experience disorganization or delays during the boarding process, which can negatively impact their overall satisfaction with the airline.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Lufthansa. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Lufthansa?
When flying with Lufthansa, you can expect a comfortable and reliable travel experience. Lufthansa is a full-service airline that offers a range of services and amenities to make your journey enjoyable.
Onboard, you’ll have access to comfortable seats with adjustable headrests, generous legroom, and a variety of in-flight entertainment options, including movies, TV shows, and music. Lufthansa also offers a variety of meals and beverages, including a selection of wines and beers, to keep you well-fed and hydrated during your flight.
If you need to stay connected during your flight, Lufthansa offers Wi-Fi on most of its long-haul flights and access to power outlets to keep your devices charged. Additionally, Lufthansa provides a range of services to make your travel experience more convenient, such as online check-in, baggage drop-off, and priority boarding for certain passengers.
Overall, when flying with Lufthansa, you can expect a high level of service and comfort throughout your journey.
What are the seating options?
Lufthansa offers four main seating classes: Economy, Premium Economy, Business, and First Class. In Economy class, passengers can expect comfortable seating with adjustable headrests and a generous amount of legroom. Premium Economy offers extra legroom, wider seats with greater recline, and other added amenities such as a welcome drink and upgraded meal service.
Business class passengers enjoy a spacious seat that converts into a fully-flat bed, complete with a mattress and duvet for a comfortable sleeping experience. They also have access to priority check-in, boarding, and baggage handling and exclusive lounge access with complimentary food and drinks.
For the ultimate luxury experience, First Class offers a private and spacious suite with a fully-flat bed, fine dining, and premium amenities such as a personal wardrobe, a private bathroom, and an entertainment system with a large screen.
Lufthansa also offers a range of seat options within each class, such as seats with extra legroom or seats with better views. Additionally, passengers can choose their seats online before their flight or during check-in, depending on availability.
Is Lufthansa economy comfortable?
Lufthansa’s economy seats offer a comfortable and enjoyable travel experience, with adjustable headrests and a generous amount of legroom. The seats are designed with ergonomics in mind to ensure passenger comfort, and they also have personal entertainment screens for passengers to enjoy a range of movies, TV shows, and music.
Lufthansa also offers Premium Economy seats with extra legroom, wider seats with greater recline, and other added amenities such as a welcome drink and upgraded meal service.
That being said, comfort is subjective and may vary from passenger to passenger. Some passengers may find Economy seats comfortable, while others may prefer the additional space and amenities offered in Premium Economy or higher classes. It’s also important to note that seat comfort may depend on factors such as the duration of the flight and personal preferences.
What is the baggage allowance?
Lufthansa’s baggage allowance for international flights depends on the class of travel and the route. Generally, for Economy and Premium Economy, passengers are allowed one piece of checked baggage weighing up to 23kg (50lbs). For Business and First Class, passengers are allowed two pieces of checked baggage, weighing up to 32kg (70lbs).
However, the baggage allowance may vary based on the route and fare type, so it’s best to check Lufthansa’s website or contact the airline directly for specific information.
In addition to checked baggage, passengers are also allowed one piece of carry-on baggage, such as a small suitcase or backpack, as well as a personal item such as a purse or laptop bag. The carry-on baggage must meet certain size and weight requirements, so it’s important to check these before packing to avoid any issues at the airport.
Does Lufthansa have Wi-Fi?
Yes, Lufthansa offers Wi-Fi on most of its long-haul flights, including those operated by its subsidiaries such as Austrian Airlines and Swiss International Air Lines. The Wi-Fi service is available on a fee basis, and passengers can choose from different packages depending on their needs, such as a time- or data-based package.
Lufthansa also offers a free messaging service called “Lufthansa FlyNet Message,” which allows passengers to send and receive messages using popular messaging apps such as WhatsApp and iMessage, without having to purchase a Wi-Fi package.
It’s important to note that Wi-Fi availability may depend on the aircraft type and route, and some flights may not have Wi-Fi service due to technical limitations or other factors. Passengers can check the availability of Wi-Fi on their flight by visiting Lufthansa’s website or contacting the airline directly.
Say goodbye
to expensive airfares!
Save 40-80% on flights — explore SuperDeals from hundreds of departure cities across the globe.
