How to contact Lufthansa customer service?
The primary way to contact Lufthansa customer service is via their call center: +49 69 86 799 799. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from Lufthansa customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Operating hours across Lufthansa support channels
- Lufthansa primary call center number +49 69 86 799 799 operates 24/7.
The 24-hour availability ensures assistance for passengers across various time zones, regardless of the time of the day.
- Lufthansa live chat offers continuous assistance – the Elisa chatbot is ready to interact with passengers 24/7.
- Customer service via email operates continuously due to email’s asynchronous nature – accepting inquiries 24/7. Response times, however, may vary based on the inquiry volume and issue complexity. Lufthansa support team strives for 24- to 48-hour response (busier periods might require more time).
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, Lufthansa usually aims to respond swiftly, often within a few hours.
- lufthansa.com website offers help and contact pages – available for passengers 24/7.
- customer service desks at airports are designed to aid passengers who prefer face-to-face assistance. Lufthansa help desks operate according to each airport’s hours.
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Real human help
How to talk to a live person at Lufthansa?
To reach a live person at Lufthansa, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial Lufthansa call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local Lufthansa office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Web chat is slightly different as it often employs technologies like AI bots to provide a simulated “chatbot operator”. However, Lufthansa customer care team member is always ready to intervene. To connect with a real person, type phrases like “talk to human” or “live agent”.
- Message Lufthansa on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- Emails are typically handled by human operators. Despite an initial automated response, a real person will provide a follow-up reply shortly.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
Lufthansa international contacts
International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in Germany, jump the line by dialing those in other countries — Austria, Canada, Netherlands, Sweden, Switzerland, UK, US — for example. Travelers report that the Lufthansa support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
| Country | Lufthansa Phone Number |
|---|---|
| Australia | +61 283499694 |
| Austria | +43 7203800523 |
| Canada | +711 8339512503 |
| France | +33 170 48 91 70 |
| Germany | +49 (0) 69 86 799 799 |
| Italy | +39 089 9198000 |
| Spain | +34 900031081 |
| Switzerland | +41 435 478 631 |
| United Kingdom | +44 371 945 9747 |
| United States | +1 800 645 38 80 |
Lufthansa urgent/emergency phone numbers
In case of an emergency related to the Lufthansa flight, call this number: +49 69 86 799 799 (hotline in Germany).
If you are in a different country, refer to the “International Contacts” section above for your local phone number.
These are the general customer service phone numbers as Lufthansa does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellations, ticket changes, lost passports, etc.
If phone lines are busy, initiate simultaneous conversations through Twitter DM (@lufthansa) and Facebook Messenger to increase your chances of a prompt response.
Call for free
Toll-free Lufthansa hotline
Only some phone numbers provided by Lufthansa are toll-free: +1 800 645 38 80 (USA), +1800 102 5838 (India), +001 803 852 6562 (Indonesia), +8008501284 (Saudi Arabia). They are free from landline phone in the same country or region. However, charges may apply if you call Lufthansa toll-free hotline from a mobile phone or a different country.
In the United States and Canada, toll-free numbers typically begin with 800, 888, 877, 866, 855, 844, or 833. In most cases, they can also be called from anywhere worldwide using an American cell phone by dialing +1 followed by the 8xx number.
In other countries, toll-free numbers vary due to different regulations. In Europe, toll-free numbers usually begin with 0800 (or 0808 in the UK – “freephone numbers”). The same 0800 prefix is used in China, South Africa, Argentina, and Brazil. The 1800 format is prevalent in Australia, New Zealand, India, Malaysia, Philippines, Singapore, and Thailand (which also uses 001-800). In Japan, “Free Dial” numbers typically start with 0120, while in Indonesia, it’s 001-803.
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Lufthansa WhatsApp number
Currently, Lufthansa does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Lufthansa numbers.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.
VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Lufthansa international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Lufthansa number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
Lufthansa phone numbers by city
Your regional Lufthansa helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
| City | Lufthansa Phone Number |
|---|---|
| Barcelona | +34 900031081 |
| Frankfurt | +49 (0) 69 86 799 799 |
| London | +44 371 945 9747 |
| Madrid | +34 900031081 |
| Munich | +49 (0) 69 86 799 799 |
| New York City | +1 800 645 38 80 |
| Paris | +33 170 48 91 70 |
| Rome | +39 089 9198000 |
| Vienna | +43 7203800523 |
| Zurich | +41 435 478 631 |
When to call
Best times to call Lufthansa
To decrease on-hold times, try to call Lufthansa at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call Lufthansa is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
Lufthansa email address
Reach out to Lufthansa at this email address: customer.relations@lufthansa.com. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries. Alternatively, you can send them an email through the online form.
You can also reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.
Regional email addresses
You can find a list of Lufthansa regional email addresses below:
| Country | Lufthansa Email Address |
|---|---|
| Argentina | reservas.argentina@lufthansa.com |
| Brazil | atendimento.brasil@lufthansa.com |
| Ecuador | reservas.latinoamerica@lufthansa.com |
| Kuwait | info.ae@dlh.de |
| Mexico | reservas.mexico@lufthansa.com |
| Qatar | lhgcc@dlh.de |
| Saudi Arabia | info.sa@dlh.de |
| Tunisia | tunst@dlh.de |
| UAE | info.ae@dlh.de |
| Vietnam | lufthansa.vn@dlh.de |
Email addresses by department
If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Lufthansa — only reach out to the relevant department for your inquiry.
| Country | Lufthansa Email Address |
|---|---|
| Customer Relations | customer.relations@lufthansa.com |
| PartnerPlusBenefit Australia | ppb.australia@dlh.de |
| PartnerPlusBenefit India | ppbindia@dlh.de |
| PartnerPlusBenefit Netherlands | partnerplusbenefit.nl@dlh.de |
| PartnerPlusBenefit Poland | partnerplusbenefit.pl@dlh.de |
| PartnerPlusBenefit Singapore | ppb.singapore@dlh.de |
| PartnerPlusBenefit UAE | partnerplusbenefit@dlh.de |
| PartnerPlusBenefit UK | partnerplusbenefithelpdesk@dlh.de |
If you want to send an email to one of Lufthansa’s employees, try the popular email format used by many companies: First.Last@lufthansa.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@lufthansa.com.
Lufthansa sales and ticketing offices
Lufthansa ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of Lufthansa offices and regional branches around the world:
| City (Country) | Lufthansa Office Address / Phone |
|---|---|
| Bangkok (Thailand) | Suvarnabhumi Airport, Main Terminal Building, Check In Row G, Bangkok 10540, Bangna-Trad Highway Km.15, Ratchathewa, Bangphli No.999 Moo 1 |
| Beijing (China) | Beijing International Airport, Beijing, 100621, C5S048 Terminal 3 |
| Buenos Aires (Argentina) | Buenos Aires, C1058AAF, Marcelo T. de Alvear 590, 6. Piso |
| Doha (Qatar) | Hamad International Airport, Doha A3-05A-23, P.O. Box 737 |
| Dubai (UAE) | Dubai International Airport, Dubai, Terminal 1, Office number 3231 |
| Hong Kong (China) | Hong Kong International Airport, Hong Kong, Area F, Level 7, Passenger Terminal 1 |
| London (UK) | London Heathrow Airport, Terminal 2 (Star Alliance) Queens Terminal, London |
| Mexico City (Mexico) | Av. Paseo de las Palmas 239, Col Lomas de Chapultepec, 11000 Mexico City |
| Stockholm (Sweden) | Lufthansa/SAS ticket counter Arlanda, Terminal 5 (international), Stockholm-Arlanda 19045, Sweden |
| Tokyo (Japan) | International Flight Passenger Termaninal, 2-6-5 Haneda Airport, Ohta-ku, 144-0041 Tokyo |
Lufthansa live chat (meet Elisa)
Lufthansa live chat (“Chat Assistant”) is a fast way to get help from the airline 24/7. It features a simple chatbot Elisa that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.
Lufthansa Elisa bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.
Being just a simple, automated software, Elisa bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual Lufthansa support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.
To access the Lufthansa webchat and talk to a live agent, visit the airline’s website.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Lufthansa directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with Lufthansa, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
To file a formal complaint, you can use the online form on the lufthansa.com website, send email the the Customer Relations department directly: customer.relations@lufthansa.com. Remember to include the necessary details, clearly stating the nature of your complaint. Lufthansa will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +49 69 86 799 799.
If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:
—
EUROPE:
Lufthansa German Airlines
Customer Feedback
Postfach 710234
60492 Frankfurt
Germany
USA:
Lufthansa German Airlines
Customer Feedback
1400 RXR Plaza, West Tower
Uniondale, NY 11556
USA
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Lufthansa CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how Lufthansa settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your Lufthansa issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for Miles & More members
Miles & More, Lufthansa‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Miles & More member with Frequent Traveler, Senator, HON Circle Member status, you can dial +69 209 777 777 to reach frequent flyer program (FFP) customer service in Germany.
Dedicated customer service for the Miles & More FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
Lufthansa doesn’t offer a dedicated email address for Miles & More customer care.
If you find yourself already at the airport, consider seeking aid from an airline agent at the Lufthansa lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.
Contacting Lufthansa on social media
Getting phone help from Lufthansa often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @lufthansa in a tweet about your issue. Lufthansa team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.
Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting Lufthansa customer service.
My Bookings
This section on the Lufthansa website is a convenient self-service tool you can use to manage your reservations. My Bookings eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- retrieving booking information
- rescheduling (rebooking) flights
- online check-in
- seat selection and upgrades
- adding extra baggage
- ordering special meals
- requesting special assistance
- changing traveler details
- upgrading flights
- cancelling flights
- applying for a refund
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the Lufthansa hotline, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
- Help Center
- Travel briefing and tips
- Online check-in info
- Airport information
- Free baggage rules
- Problems with your baggage
- Extra services
- Cancellations and refunds
- Passenger rights
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for hotline waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
For instant assistance, visit Elisa chatbot on Lufthansa website. It’s worth giving it a try, as this digital aide is quite proficient and ready to answer a myriad of your queries.
FAQ
What is the hotline response time?
The average wait time for Lufthansa representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
Like most airlines, Lufthansa employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.
Where can I find Lufthansa service desk at the airport?
Lufthansa houses its main service desk at Frankfurt Airport FRA in Frankfurt, Germany. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Lufthansa representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
You’ll also find Lufthansa service desks at other major airports in its network: Munich Airport MUC, Dusseldorf Airport DUS, Zurich Airport ZRH, Vienna International Airport VIE, and Brussels Airport BRU.
Not all airports serviced by Lufthansa maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Lufthansa flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the German carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.
Missed Lufthansa flight contact number
If you think you're going to miss a flight, call Lufthansa immediately at 516 296 9650. The sooner your airline knows that you'll be late, the more options it has to fix it. Lufthansa often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
How to request a callback from Lufthansa?
Lufthansa does not provide a callback option. However, you can still potentially get an airline representative to call you back:
- Try to initiate contact by reaching out to Lufthansa through the channels they offer — email, live chat, social media, or the hotline.
- Clearly state that you would prefer to be contacted by a phone call (callback)
- Briefly explain your issue or question; include your phone number and the best times to reach you.
- Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.
What is Lufthansa Business Class contact number?
Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.
However, Lufthansa does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.
Should I contact my travel agent instead of CS?
Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When Lufthansa cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
What is the location and contact for head office?
Lufthansa’s head office is located in Cologne, Germany:
Deutsche Lufthansa AG,
Von-Gablenz-Straße 2-6,
50679 Cologne,
Germany
Phone: +49696960
Lufthansa HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Lufthansa's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call Lufthansa from US?
Passengers in US can contact Lufthansa by dialing this customer service phone number: +1 800 645 3880.
How to call Lufthansa from Canada?
If you're in Canada and need to reach out to Lufthansa, call its hotline: +711 8339512503.
How to call Lufthansa from Australia?
To call Lufthansa from Australia, dial +61 283499694. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is Lufthansa reservations phone number?
The main phone number for Lufthansa reservations is +49 69 86 799 799. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
What is Lufthansa rebooking hotline?
To rebook your flight with Lufthansa, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +49 69 86 799 799.
It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
| Country | Lufthansa Email Address |
|---|---|
| Argentina | reservas.argentina@lufthansa.com |
| Brazil | atendimento.brasil@lufthansa.com |
| Colombia | reservas.colombia@lufthansa.com |
| Costa Rica | reservas.colombia@lufthansa.com |
| Ecuador | reservas.latinoamerica@lufthansa.com |
| Egypt | cai.service-team@dlh.de |
| Jordan | lufthansaamman@dlh.de |
| Lebanon | beyteam@dlh.de |
| Mexico | reservas.mexico@lufthansa.com |
| Morocco | lufthansa.maroc@dlh.de |
| Panama | reservas.panama@lufthansa.com |
| Paraguay | reservas.sudamerica@lufthansa.com |
| Peru | reservas.latinoamerica@lufthansa.com |
| Saudi Arabia | info.sa@dlh.de |
| Tunisia | lufthansa.tunisie@dlh.de |
| UAE | info.ae@dlh.de |
| Uruguay | reservas.sudamerica@lufthansa.com |
| Venezuela | reservas.venezuela@lufthansa.com |
| Vietnam | Lufthansa.vn@dlh.de |
| Country | Lufthansa Office |
|---|---|
| Brazil | Aeroporto Internacional do Rio de Janeiro Antonio Carlos Jobim Rio de Janeiro Av. Vinte de Janeiro s/n - Ilha do Governador Terminal 2 |
| China Mainland | Beijing International Airport Beijing 100621 C5S048 Terminal 3 Nanjing Lukou International Airport Nanjing 210029 Transportation Center, Terminal two Room 3F011, Third floor Jiangsu Province, China 中国，江苏，南京禄口国际机场交通中心三楼3F011室 Liu Ting international Airport Qingdao 266108 Passenger Terminal, 99 Minhang Road, Chengyang District, Shandong Province 山东省青岛市城阳区闵行路99号 Shanghai Pudong International Airport Shanghai 2-B11-Room 319, Check in Row C (North). 2-B11-319, 3rd floor Passenger Departure Hall, Terminal 2. 3楼客运出发大厅, 2号航站楼, 室, 办票C区域(北面) Shenyang Taoxian International Airport Shenyang 110169 Room C3173, Departure Level, Terminal 3 T3航站楼出发大厅 C3173室 |
| Colombia | Lufthansa German Airlines Bogotá Aeropuerto El Dorado Muelle Internacional Gerencia, Departamento de Ventas y Administración Bogotá Lufthansa Lineas Aéreas Alemanas, Calle 110 # 9 - 25 piso 7 ofic. 715 |
| El Salvador | Empretur 87 Avenida Norte Fountainblue Plaza Modulo B Apt. 1 Colonia Escalon San Salvador |
| Hong Kong | Hong Kong International Airport Hong Kong Area F, Level 7, Passenger Terminal 1 |
| Iran | Lufthansa German Airlines Tehran 1433885146 1st Fl. No. 2208 Vali Asr Ave |
| Japan | Chubu Centrair International Airport Nagoya 479-0881 1‐1 Centrair, Tokoname-shi, Aichi-ken Kansai International Airport Osaka |
| Kazakhtan | Business Center KDI 1A, Zakarpatskaya str., office 1.6 Международный Аэропорт Алматы Бизнес-центр KDI, офис 1.6 ул. Закарпатская, 1А |
| Mexico | Mexico City 11000 Av. Paseo de las Palmas 239 Col Lomas de Chapultepec |
| Morocco | Casablanca Mohammed V International Airport Casablanca lufthansa.maroc@dlh.de |
| Panama | Aeropuerto Internacional Tocumen Panama, PA Avenida Domingo Díaz Terminal 1, Piso 3 |
| South Africa | O.R. Tambo International Airport Johannesburg 2024 Swissport Ticket Office, International Departures, Terminal A. 412246 Craighall |
| South Korea | Room 2079, Passenger Terminal 1, 271 Gonghang-ro, Jung-gu, Incheon 22382 Seoul (우 22382) 인천광역시 중구 공항로 271, 제1여객터미널 2079호 |
| Sweden | Lufthansa / SAS Ticket counter Landvetter Flygplats Goteborg 43811 Landvetter, Sweden Box 2013 |
| Thailand | Suvarnabhumi Airport Bangkok 10540 Bangna-Trad Highway Km.15 Ratchathewa, Bangphli No.999 Moo 1 Main Terminal Building, Check In Row G |
| Ukraine | Boryspil International Airport Kiev/Kyiv 08307 Terminal D, departure hall |
| Venezuela | Gerencia, Departamento de Ventas y Administración Caracas 1060 Av. San Felipe, Torre Centro Coinasa, Piso 9, La Castellana |
