Through the lens of AI
Online reviews from passengers are invaluable for determining if LOT is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in LOT reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about LOT.
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Is LOT
a low-cost (budget) airline?
No, LOT is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Poland, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, LOT provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on LOT — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Convenient and cheap flights: Passengers appreciate the availability and affordability of flights to various destinations, especially in Europe and the Middle East. They also like the frequent flyer program and the Star Alliance benefits.
- Friendly and helpful crew: Passengers compliment the professionalism, courtesy, and language skills of the cabin crew and the pilots.
- Decent seat comfort and legroom: Passengers enjoy the comfort and space of the seats, especially in the premium economy and business class.
Weaknesses
- Poor customer support: Passengers complain about the customer service’s lack of communication, responsiveness, and compensation. They also report long waiting times, rude responses, and difficulty in reaching the support team.
- Poor onboard entertainment and Wi-Fi: There are limited and outdated entertainment options. Frequent malfunctions and high prices of the Wi-Fi service are often criticized.
- Poor food and beverage quality: Travelers are dissatisfied with the taste, variety, and quantity of the food and beverages on board. They also mention that some meals are cold, dry, or stale.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with LOT. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with LOT?
When flying with LOT Polish Airlines, you can expect a convenient and affordable service that connects you to various destinations across Europe, Asia, and North America. You can also enjoy the benefits of being a member of the Star Alliance and the Miles & More frequent flyer program.
However, you may also encounter drawbacks, such as poor customer support, onboard entertainment and Wi-Fi, and poor food and beverage quality.
What are the seating options?
LOT Polish Airlines offers three seating options: Economy, Premium Economy, and Business Class. The economy class provides decent seat comfort, legroom, and a complimentary snack and drink. The premium economy class offers more space, comfort, and service, a hot meal and a personal entertainment system.
The business class provides the highest level of comfort and luxury, with lie-flat seats, gourmet cuisine, and access to airport lounges.
Is LOT economy comfortable?
The economy class of LOT Polish Airlines is comfortable enough for short-haul flights but may not be very suitable for long-haul travel. The seat pitch is 31 inches, and the width is 17 inches, which is average for most airlines but may feel cramped for taller passengers. The seat cushioning is adequate but not very soft.
What is the baggage allowance?
The baggage allowance of LOT Polish Airlines depends on your ticket fare and cabin class. For economy class passengers, the baggage allowance ranges are 8 kg (hand baggage) and 23 kg (checked baggage).
The baggage allowance for premium economy class passengers is 12 kg and 23 kg. For business class passengers, it’s 18 kg and 2 x 32 kg.
Does LOT have Wi-Fi?
LOT Polish Airlines does have Wi-Fi on board some of its aircraft, but not all of them. The Wi-Fi service is available on selected Boeing 787 Dreamliner aircraft that operate long-haul flights. The Wi-Fi service is not available on other aircraft types or short-haul flights.
The Wi-Fi service is also not free of charge. You have to pay a fee depending on the duration and the amount of data you use. The fee ranges from 5 EUR for 30 minutes and 20 MB to 30 EUR for the whole flight and 200 MB.
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