Through the lens of AI
Online reviews from passengers are invaluable for determining if ITA Airways is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in ITA Airways reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about ITA Airways.
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Is ITA Airways
a low-cost (budget) airline?
No, ITA Airways is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Italy, a member of the SkyTeam, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, ITA Airways provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on ITA Airways — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Customer service: Many travelers compliment the crew for being friendly, helpful, and professional, especially on board. Some also appreciate the off-duty flight attendants who offer assistance and comfort to nervous passengers. ITA Airways incentivizes its staff by paying them according to customer satisfaction and company performance.
- Food and beverages: Many travelers enjoy the food and beverages offered by ITA Airways, especially the Italian specialties such as parmesan cheese, prosciutto, and Campari sodas. Some also praised the quality and quantity of the meals and snacks and the variety of options.
- Frequent flyer program: Many travelers like the new frequent flyer program called Volare, which allows them to earn and redeem miles with ITA Airways and its partner airlines. Some also appreciate the benefits and perks of being a Volare member, such as priority boarding, lounge access, and seat selection.
Weaknesses
- Flight changes and delays: The airline frequently changes the flight schedules without informing the passengers or offering compensation. They also delay flights for hours and provide little information or assistance.
- Poor website: The airline’s website is hard to navigate and has many glitches and errors.
- Old and basic planes: The airline still uses some old and worn-out Alitalia planes, which offer little comfort and reliability. The planes are also basic and lack inflight entertainment or amenities.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with ITA Airways. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with ITA Airways?
You can expect a new Italian flight experience that is efficient and innovative, attentive to environmental, social, and governance sustainability, with flight connections from Italy to the main international and intercontinental destinations.
You can also enjoy all the extra comfort and services offered by ITA Airways and its partners, such as seat selection, plane + train, car rental, lounge access, baggage assistance, and more.
What are the seating options?
ITA Airways offers seat assignment options depending on the fare class: Economy, Premium Economy, Business Class, and First Class. Each class provides a different level of comfort, service, and pricing.
Seat assignment is possible when buying a ticket via the Customer Center ITA Airways or during online check-in. Seat selection can also be made online, through travel agencies, airport ticket offices, or the Customer Center after purchasing a ticket.
If the fare class does not include free seat selection, the system will assign a seat for free during check-in based on availability and policies. For minors traveling with parents or companions, the Customer Center or the airport check-in desks can assist in assigning nearby seats.
Is ITA Airways economy comfortable?
ITA Airways economy class offers comfortable seats with adjustable headrests and personal screens on board its Airbus A350 aircraft. You can also upgrade to Comfort Economy seats, which are located in row 30 to row 34 of the Airbus A350 and offer more legroom, recline, and width than standard economy seats.
The Comfort Economy seats can be purchased when booking your ticket when checking in online or through other channels.
What is the baggage allowance?
ITA Airways baggage allowance depends on the type, size, weight, and number of baggage, as well as the flight destination. Passengers are allowed one piece of carry-on baggage with the sum of three dimensions 115 cm (55x35x25 cm) and one additional small personal item.
The carry-on baggage may weigh no more than 8 kg. For checked baggage, the standard baggage allowance applies for additional baggage, and the fees vary according to the route and the purchase method. Passengers who exceed the maximum number of pieces of baggage per person or travel on flights operated by E75/E90 aircraft have special restrictions and must contact the airport 48 hours prior.
Does ITA Airways have Wi-Fi?
Yes, ITA Airways offers Wi-Fi service on board its Airbus A350 aircraft. Depending on your flight duration and destination, you can purchase Wi-Fi packages online or on board. The prices range from €5 to €30 per package. You can also use your Volare points to redeem Wi-Fi vouchers.
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