By Maksim Koval, 10 June 2024

How to contact ITA Airways customer service?

The primary way to contact ITA Airways customer service is via their call center: +800 936090. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from ITA Airways customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

ITA Airways contacts

ITA Airways ServiceContact Phone Number
Primary customer service+800 936090
International customer service+39 06 85960020
Reservations
+800 936090
Frequent flyer program (Volare)+800 936090
Refunds+800 936090
Baggage services+800 936090
Lost and found+800 936090
Special assistance+800 936090
Cargo+39 02 2499 2890
Pet travel
Customer Relations+800 936090
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

ITA Airways international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the helpline in Italy, jump the line by dialing those in other countries — Australia, Germany, Spain, UK, US — for example. Travelers report that the ITA Airways support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryITA Airways Phone Number
Australia +61 1300551080
Canada +1 866-725-7077
Germany +49 6966102730
Japan +81 363886292
Greece +30 21 1199 3880
India +000 8000 503336
Italy +800 936090
Netherland +31 85 208 6740
UK+44 1904 211300
USA+1 877-793-1717

ITA Airways WhatsApp number

Currently, ITA Airways does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to ITA Airways numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call ITA Airways international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a ITA Airways number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

ITA Airways phone numbers by city

Your regional ITA Airways helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityITA Airways Phone Number
Amsterdam +31 85 208 6740
Athen +30 21 1199 3880
Frankfurt +49 6966102730
London +44 1904 211300
New Delhi +000 8000 503336
New York +1 877-793-1717
Rome +800 936090
Sydney +61 1300551080
Tokyo+81 363886292
Toronto+1 866-725-7077

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

ITA Airways email address

Reach out to ITA Airways at this email address: bookingschangesrefunds@ita-airways.com. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by ITA Airways — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryITA Airways Email Address
Lost and Foundlostitems@ita-airways.com
Special Assistance specialassistance@ita-airways.com
Cargocargores@ita-airways.com

If you want to send an email to one of ITA Airways’s employees, try the popular email format used by many companies: First.Last@ita-airways.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@ita-airways.com.

ITA Airways sales and ticketing offices

ITA Airways ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of ITA Airways offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)ITA Airways Office Address / Phone

ITA Airways live chat

ITA Airways does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.

Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).

Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.

The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why ITA Airways has not yet introduced live chat for its passengers.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call ITA Airways directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with ITA Airways, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

ITA Airways does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the ita-airways.com website. Remember to include the necessary details, clearly stating the nature of your complaint. ITA Airways will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +800 936090.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the ITA Airways CEO.

Premium hotline
for Volare members

Volare, ITA Airways‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard helpline. If you are a Volare member with Smart, Plus, Premium, Executive status, you can dial +800 936090 to reach frequent flyer program (FFP) customer service in Italy.

Dedicated customer service for the Volare FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Volare international numbers: +00355 800 1523 (Albania), +0054 8003455494 (Argentina), +32 800 77 940 (Belgium), +0055 8008913749 (Brazil), +1 866-370-0034 (Canada), +33 805 08 23 20 (France), +49 800 7241075 (Germany), +01080 008 250 905 (Japan), +30 800 848 1640 (Greece), +00972 1809388139 (Israel), +39 800 939 074 (Italy), +31 800 3636330 (Netherland), +44 800 086 9010 (UK), +34 900 861 636 (Spain), +41 800 003 283 (Switzerland), +1 888-651-0754 (USA).

ITA Airways doesn’t offer a dedicated email address for Volare customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the ITA Airways lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting ITA Airways on social media

Getting phone help from ITA Airways often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @ITAAirways in a tweet about your issue. ITA Airways team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (ITA Airways Twitter)

FAQ

What is the hotline response time?

The average wait time for ITA Airways representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, ITA Airways employs a certain number of staff in its helpline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find ITA Airways service desk at the airport?

ITA Airways houses its main service desk at Rome–Fiumicino International Airport FCO in Rome, Italy. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The ITA Airways representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

Not all airports serviced by ITA Airways maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse ITA Airways flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Italian carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed ITA Airways flight contact number

If you think you're going to miss a flight, call ITA Airways immediately at +800 936090. The sooner your airline knows that you'll be late, the more options it has to fix it. ITA Airways often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from ITA Airways?

ITA Airways does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to ITA Airways through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is ITA Airways Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, ITA Airways does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When ITA Airways cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

ITA Airways HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for ITA Airways's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call ITA Airways from UK?

Passengers in UK can contact ITA Airways by dialing this customer service phone number: +44 1904 211300.

How to call ITA Airways from US?

If you're in US and need to reach out to ITA Airways, call its hotline: +1 877-793-1717.

How to call ITA Airways from Italy?

To call ITA Airways from Italy, dial +800 936090. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is ITA Airways reservations phone number?

The main phone number for ITA Airways reservations is +800 936090. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is ITA Airways rebooking hotline?

To rebook your flight with ITA Airways, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +800 936090.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: ITA Airways.

ITA Airways phone numbers by country
CountryITA Airways Phone Number
Albania+355 45300932
Argentina+54 1152527167
Belgia+32 2 588 09 30
Brazil+55 8008913756
Egypt+201 501718072
France+33 1 73 43 12 80
Israel+972 43501111
Malta+356 2778 0221
New Zealand+64 0800003339
Spain+34 900 861 690
Switzerland+41 43 508 52 30
Tunisia+216 31320646
[table “XXXX” not found /]
ITA Airways Airphone numbers by cities
CountryITA Airways Phone Number
Auckland+64 0800003339
Brussels+32 2 588 09 30
Buenos Aires+54 1152527167
Cairo+201 501718072
Madrid+34 900 861 690
Paris+33 1 73 43 12 80
São Paulo+55 8008913756
Tel Aviv+972 43501111
Tirana+355 45300932
Tunis+216 31320646
Valletta+356 2778 0221
Zurich+41 43 508 52 30
[table “XXXX” not found /]