By Maksim Koval, 4 July 2025

How to contact Finnair customer service?

The primary way to contact Finnair customer service is via their call center: +358 300 871 160. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Finnair customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Finnair contacts

Finnair ServiceContact Phone Number
Primary customer service+358 300 871 160
International customer service+358 300 871 160
Reservations
+358 300 871 160
Frequent flyer program (Finnair Plus)+358 300871161
Refunds+358 300 871 160
Baggage services+358 300 871 160
Lost and found+358 9 81 71 19 68
Special assistance+358 9 818 0800
Cargo+358 9 818 5002
Pet travel+358 9 818 5002
Customer Relations+358 300 871 160
Finnair Group switchboard+358 600 0 81881
Cargo+358 9 818 5002
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Finnair international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in Finland, jump the line by dialing those in other countries — Thailand, India, Italia, USA, Indonesia — for example. Travelers report that the Finnair support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryFinnair Phone Number
Australia +61 272 020 161
Canada +1 647 946 9431
China +86 216 031 4544
Germany +49 693 73 00007
Japan +81 5 0505 08437
Korea +308640115
Spain +34 900 649 693
UK +0330 8081188
United Arab Emirates +971 2 676 0900
USA+1 929 474 6049

Finnair WhatsApp number

Currently, Finnair does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Finnair numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Finnair international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Finnair number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Finnair phone numbers by city

Your regional Finnair helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityFinnair Phone Number
Abu Dhabi +971 2 676 0900
Frankfurt +49 693 73 00007
Hong Kong +852 21270560
London +0330 8081188
Madrid +34 900 649 693
New York +1 929 474 6049
Seoul +308640115
Sydney +61 272 020 161
Tokyo +81 5 0505 08437
Toronto+1 647 946 9431

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Finnair email address

Finnair does not offer a direct email address for customer support. Instead, passengers can send them email through the online form. The form serves as the primary means of email communication, suitable for delivering feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of Finnair regional email addresses below:

Emails addresses by country
CountryFinnair Email Address
Chinagreaterchina@finnair.com
Koreakorea@finnair.com
Portugalinfo@apg-portugal.com
Qatarfinnair@najmtravel.qa

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Finnair — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryFinnair Email Address
Cargocargo.customerservice@finnair.com
Chartercharter@finnair.com

If you want to send an email to one of Finnair’s employees, try the popular email format used by many companies: First.Last@finnair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@finnair.com.

Finnair sales and ticketing offices

Finnair ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Finnair offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Finnair Office Address / Phone
Haryana (India)

4091-92, 4th Floor, Vipul Square
B-Block, Sushant Lok, Phase - I
Gurgaon 122002 Haryana, INDIA

Finnair live chat (meet Sisu)

Finnair live chat (“Chat with us”) is a fast way to get help from the airline 24/7. It features a simple chatbot Sisu that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.

Finnair Sisu bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Sisu bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual Finnair support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.

To access the Finnair webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Finnair directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Finnair, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Finnair does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the finnair.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Finnair will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +358 300 871 160.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


SL/403,
01053 FINNAIR,
FINLAND

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Finnair CEO.

Premium hotline
for Finnair Plus members

Finnair Plus, Finnair‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Finnair Plus member with Basic, Silver, Gold, Platinum, Platinum Lumo status, you can dial +358 300871161 to reach frequent flyer program (FFP) customer service in Finland.

Dedicated customer service for the Finnair Plus FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

Alternatively, send an email to finnair.lumo@finnair.com.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Finnair lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting Finnair on social media

Getting phone help from Finnair often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @Finnair in a tweet about your issue. Finnair team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: ()

FAQ

What is the hotline response time?

The average wait time for Finnair representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Finnair employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find Finnair service desk at the airport?

Finnair houses its main service desk at Helsinki-Vantaa Airport HEL in Vantaa, Finland. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Finnair representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find Finnair service desks at other major airports in its network: Brussels Airport BRU, Singapore Changi Airport SIN, Ngurah Rai International Airport DPS.

Not all airports serviced by Finnair maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Finnair flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Finnish carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed Finnair flight contact number

If you think you're going to miss a flight, call Finnair immediately at +358 300 871 160. The sooner your airline knows that you'll be late, the more options it has to fix it. Finnair often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from Finnair?

Finnair does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to Finnair through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is Finnair Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Finnair does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Finnair cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

Finnair’s head office is located in Vantaa, Finland:

Tietotie 9,
Vantaa,
50679 Finland,
Phone: +358600081881

Finnair HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Finnair's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Finnair from USA?

Passengers in USA can contact Finnair by dialing this customer service phone number: +1 929 474 6049.

How to call Finnair from UK?

If you're in UK and need to reach out to Finnair, call its hotline: +0330 8081188.

How to call Finnair from Korea?

To call Finnair from Korea, dial +00308640115. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Finnair reservations phone number?

The main phone number for Finnair reservations is +358 300 871 160. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is Finnair rebooking hotline?

To rebook your flight with Finnair, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +358 300 871 160.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: Finnair.

Finnair phone numbers by country
CountryFinnair Phone Number
Argentina+54 11 5274 1600
Austria+43 720 022 149
Belgium+32 25 88 16 66
Chile+54 11 5274 1600
Croatia+358 300 871 160
Czech Republic+420 228 881 733
Denmark+45 69 91 80 00
Estonia+372 6 682 400
Finland+358 300 871 160
France+33 1 8288 2405
Greece+30 21 0934 1500
Hungary+36 1 445 3722
Iceland+358 9 818 0800
India1800 102 1233
Indonesia+62 21 521 0432
Ireland+353 1 513 3350
Israel+972 3 560 1616
Italy+39 028 295 0213
Latvia+371 63588036
Lithuania+370 5 2143 179
Malaysia+60 3 2145 1155
Mexico+52 55 5629 0345
Netherlands+31 208 084 793
New Caledonia+68 7 286 677
New Zealand+358 300 871 160
Norway+47 2396 3051
Philippines+63 2 8271 2259
Poland+48 22 307 2258
Portugal+351 211 930 226
Qatar+974 44484747
Russia+358 300 871 160
Singapore+65 3125 1568
Slovakia+420 228 881 733
Slovenia+43 720 022 149
South Africa+27 11 289 8114
Sweden+46 775 88 89 37
Switzerland+41 445 514 264
Taiwan+86 218 036 0406
Thailand+66 2 026 1613
Turkey+90 212 465 0807
Ukraine+358 300 871 160
Vietnam+84 8 73001818
Air India offices
CountryAir India Phone Number
AustraliaOperating from SYD Airport Office
AustriaVienna International Airport, Office Park 1,Steige 2, TOP B03/02, A-1300 Schwechat
BahrainGround Floor, Kanoo Commercial Building, Phase - 2, Building No. 52, Block No. 304, Abu Obeidah Avenue, Manama, Kingdom of Bahrain
BangladeshRM Centre, 5th Floor,101 Gulshan Avenue, Gulshan-2,Dhaka-1212, Bangladesh.
CyprusC/o Orthodoxou Aviation Ltd, Orthodoxou Tower, 44 United Nations Street, 6042, Larnaca, Cyprus
DenmarkVester Farimagsgade 3, 1st floor, 1606 Copenhagen
GreeceC/o Asian Aviation, 501 Vouliagmenis Avenue, 16341 Ilioupolis, Athens, Greece.
Hong Kongc/o TAM Group Limited, Suite 1203B, 12/F., Tower 1, Admiralty Centre, 18 Harcourt Road, Hong Kong.
IndiaAir India, Everest House, Ground Floor, 46C Jawaharlal Nehru Road, Kankaria Estate, Park Street, Kolkata, 700071
IndiaJK Bank Building Residency Road Srinagar
IndiaOffice No. 101, First Floor, Vijaya Tower, Near SBI Main Branch, Civil Lines, Jalandhar 144001
IndiaAir India Reservation Office, Sri Aurobindo Marg Road, Near Jor Bagh Metro Station Gate no. 3., Safdarjung Airport,
New Delhi-110003
IndiaBLOCK-F, K, JC Rd, opp. LIC HEAD OFFICE, TOWN HALL, Bengaluru, Karnataka 560002
IsraelOpen Sky For Air India, 25 Ben Yehuda St. Tel-Aviv 6380602
ItalyVia Ostiense, 75 E 00154 Rome, Italy
Japan2F Uchisaiwaicho Daibiru Bldg.
1-3-3, Uchisaiwaicho, Chiyoda-ku, Tokyo 100-0011
KenyaOffice No. 1, 1st Floor, Stellato Mall, 35 Muthithi Road, Westlands Nairobi.
KuwaitAl Hilaliah Building, Ground Floor, Al Soor Street, P.O.Box 594, Safat 13006, Kuwait City, Kuwait
MalaysiaE04C0, 4th Floor, East Block, Wisma Golden Realty, No. 142B, Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
MauritiusAir India Limited, Ground Floor, Harbour Front Building, John Kennedy Street, 11302 Port Louis, Republic of Mauritius
MyanmarNo 75, Shwebonthar road, Pabedan ts, Yangon 11141
NetherlandsZoutsteeg 2-C, 1012 LX Amsterdam, The Netherlands
OmanAL Nahada Street, P.code.211, Building no.105, P.O Box no.35, Salalah, Oman
PhilippinesC/o Airesources Inc., 2nd Floor, The Pilgrims' Center, 758 Pablo Ocampo St., Malate, Manila 1004, Philippines.
QatarBuilding No.17, Zone 24, Street No. 84, Al Rawabi Street, Al Muntazah Area, Doha, Qatar
Saudi ArabiaAir India Ltd.
C/o Yusuf Bin Ahmed Kanoo Company Ltd, King Abdul Aziz Road, Near Hotel Crowne Plaza Minhal,P.O. Box - 753,Riyadh-11421,KSA
Saudi ArabiaManager, Air India Ltd, Airline Center, Kanoo Bldg, King Abdul Aziz Road, Near Silver Tower, Al Khobar 31952, Eastern Province, Saudi Arabia.
Singapore71 Robinson Road, #14-129, Singapore S068895.
South KoreaAir India,15F, Gwanghwamun G Square, 12, Sejong-daero 22-gil, Jung-gu,Seoul, 04520 Republic of Korea.
Sri LankaGround Floor, No.209, Srimath Anagarika Dharmpala Mawatha, Colombo-07
SwitzerlandThurgauerstrasse 132, 8152 Opfikon, Zurich, Switzerland.
ThailandAir India Limited 8/16, 4th Floor, North Sathorn Road, Silom Sub District, Bang Rak Dis Bangkok, Bangkok 10500 Thailand.
UAESharjah-2 Building,Al Arouba St., Rolla, Opposite KFC, Sharjah, UAE
UAEM/s Abu Dhabi Travel Bureau, Air India Limited, Bader Tower, Near Abu Dhabi Chamber of Commerce,Airport Road, P.O.Box:46889,Abu Dhabi
UAEM/s.Abu Dhabi Travel Bureau, Air India Limited, Al Otaiba Building, Near ADCB,Al Jahili Area,Al Ain , P.O.Box - 1772
VietnamC/o T & T Global Travel Services Company Limited, 9th Floor, Transimex Building, 172 Hai Ba Trung Street, Da Kao Ward, District 01, Ho Chi Minh City, Vietnam.
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