Through the lens of AI
Online reviews from passengers are invaluable for determining if Finnair is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Finnair reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Finnair.





Is Finnair
a low-cost (budget) airline?
No, Finnair is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Finland, a member of the Oneworld, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Finnair provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Finnair — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Efficient processes: Finnair receives high marks for booking, check-in, and boarding procedures. Passengers have found these to be streamlined and hassle-free, contributing to a positive start to their journey.
- Comfort and cleanliness: The airline stands out for its clean cabins and comfortable seating with ample legroom. These factors significantly enhance passenger comfort, particularly on long-haul flights.
- Professional crew: Passengers commend the Finnair crew for their professionalism, friendliness, and multilingual skills. Such a dedicated crew adds to the pleasant flight experience, ensuring passengers feel well cared for throughout their journey.
Weaknesses
- Onboard entertainment: Some passengers have noted that Finnair’s onboard entertainment could use some improvements. A greater variety of movies, TV shows, and music might enhance the overall flight experience.
- Food and beverages: Reviews suggest that the quality of food and beverages served on Finnair flights could be better. Passengers would appreciate more diverse and tastier meal options.
- Customer support: There have been mentions of dissatisfaction with Finnair’s customer support. Improved responsiveness and problem-solving capabilities could help in addressing passenger concerns more effectively.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Finnair. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Finnair?
Finnair is the flag carrier of Finland and a member of the Oneworld alliance. It operates flights to over 130 destinations in Europe, Asia, North America, and the Middle East. Finnair is known for its Nordic hospitality, modern fleet, and sustainability efforts.
It has been awarded a 4-star rating by Skytrax and a 5-star COVID-19 safety rating by APEX. Finnair offers three travel classes on its long-haul flights: Business Class, Premium Economy Class, and Economy Class. Each class has different amenities, services, and fares.
What are the seating options?
Finnair has different seat options for long-haul flights, depending on the travel class and the aircraft type. Business Class seats are fully flat beds with direct aisle access, personal entertainment screens, power outlets, and noise-canceling headphones.
Premium Economy seats have a longer seat pitch, a leg rest, a larger entertainment screen, and a dedicated cabin crew. Economy Class seats have an adjustable headrest, a personal entertainment screen, a USB port, and a cup holder.
Finnair also offers extra legroom seats, comfort seats, front-row seats, and preferred seats for an additional fee or for Finnair Plus members.
Is Finnair economy comfortable?
Finnair’s economy class is designed to provide a comfortable and enjoyable flight experience for its passengers. The seats have an adjustable headrest, a personal entertainment screen with a wide selection of movies, TV shows, music, and games, a USB port for charging devices, and a cup holder for convenience.
The seat pitch is 31-32 inches, and the seat width is 17-18 inches. The cabin crew provides blankets, pillows, headphones, and amenity kits on long-haul flights.
Finnair also offers complimentary meals and beverages, as well as snacks and drinks for purchase.
What is the baggage allowance?
Finnair’s baggage allowance varies by route, travel class, and fare type. Generally, passengers can bring one piece of carry-on baggage and one personal item into the cabin, with a maximum combined weight of 8 kg for economy class and 10 kg for business class. The carry-on baggage must not exceed the dimensions of 55 x 40 x 23 cm, and the personal item must not exceed the dimensions of 40 x 30 x 15 cm.
For checked baggage, passengers can bring one or two pieces of baggage free of charge, depending on the ticket type. The checked baggage must not exceed the weight of 23 kg for economy class and premium economy class, and 32 kg for business class. The checked baggage must not exceed the dimensions of 158 cm in total.
Finnair also allows passengers to bring special baggage, such as sports equipment, musical instruments, or pets, for an extra fee or as part of their baggage allowance.
Does Finnair have Wi-Fi?
Yes, Finnair has Wi-Fi on most long-haul flights operated by Airbus A350 and A330 aircraft. The Wi-Fi service is powered by the Nordic Sky portal, which provides free access to finnair.com and other online services, such as destination information, news, weather, shopping, and customer care.
Passengers can also purchase Wi-Fi packages for internet access during the flight. The prices and speeds of the Wi-Fi packages vary depending on the route and the flight duration. Finnair Plus members can enjoy discounts on Wi-Fi packages or use their points to pay for them.
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User Review
4.1 (681 votes)Finnair reviews
We asked AI to go through thousands of online reviews about Finnair and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.