Through the lens of AI

Online reviews from passengers are invaluable for determining if Finnair is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.

As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Finnair reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Finnair.

Airline ratings and reviews from Skytrax
Airline ratings and reviews from Tripadvisor
Airline ratings and reviews from Kayak
Airline ratings and reviews from Trustpilot

Passenger reviews

An overview of the passenger experience on Finnair — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

Weaknesses

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Finnair. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with Finnair?

Finnair is the flag carrier of Finland and a member of the Oneworld alliance. It operates flights to over 130 destinations in Europe, Asia, North America, and the Middle East. Finnair is known for its Nordic hospitality, modern fleet, and sustainability efforts.

It has been awarded a 4-star rating by Skytrax and a 5-star COVID-19 safety rating by APEX. Finnair offers three travel classes on its long-haul flights: Business Class, Premium Economy Class, and Economy Class. Each class has different amenities, services, and fares.

What are the seating options?

Finnair has different seat options for long-haul flights, depending on the travel class and the aircraft type. Business Class seats are fully flat beds with direct aisle access, personal entertainment screens, power outlets, and noise-canceling headphones.

Premium Economy seats have a longer seat pitch, a leg rest, a larger entertainment screen, and a dedicated cabin crew. Economy Class seats have an adjustable headrest, a personal entertainment screen, a USB port, and a cup holder.

Finnair also offers extra legroom seats, comfort seats, front-row seats, and preferred seats for an additional fee or for Finnair Plus members.

Is Finnair economy comfortable?

Finnair’s economy class is designed to provide a comfortable and enjoyable flight experience for its passengers. The seats have an adjustable headrest, a personal entertainment screen with a wide selection of movies, TV shows, music, and games, a USB port for charging devices, and a cup holder for convenience.

The seat pitch is 31-32 inches, and the seat width is 17-18 inches. The cabin crew provides blankets, pillows, headphones, and amenity kits on long-haul flights.

Finnair also offers complimentary meals and beverages, as well as snacks and drinks for purchase.

What is the baggage allowance?

Finnair’s baggage allowance varies by route, travel class, and fare type. Generally, passengers can bring one piece of carry-on baggage and one personal item into the cabin, with a maximum combined weight of 8 kg for economy class and 10 kg for business class. The carry-on baggage must not exceed the dimensions of 55 x 40 x 23 cm, and the personal item must not exceed the dimensions of 40 x 30 x 15 cm.

For checked baggage, passengers can bring one or two pieces of baggage free of charge, depending on the ticket type. The checked baggage must not exceed the weight of 23 kg for economy class and premium economy class, and 32 kg for business class. The checked baggage must not exceed the dimensions of 158 cm in total.

Finnair also allows passengers to bring special baggage, such as sports equipment, musical instruments, or pets, for an extra fee or as part of their baggage allowance.

Does Finnair have Wi-Fi?

Yes, Finnair has Wi-Fi on most long-haul flights operated by Airbus A350 and A330 aircraft. The Wi-Fi service is powered by the Nordic Sky portal, which provides free access to finnair.com and other online services, such as destination information, news, weather, shopping, and customer care.

Passengers can also purchase Wi-Fi packages for internet access during the flight. The prices and speeds of the Wi-Fi packages vary depending on the route and the flight duration. Finnair Plus members can enjoy discounts on Wi-Fi packages or use their points to pay for them.