Through the lens of AI
Online reviews from passengers are invaluable for determining if EVA Air is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in EVA Air reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about EVA Air.





Is EVA Air
a low-cost (budget) airline?
No, EVA Air is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in China, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, EVA Air provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on EVA Air — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Excellent service: EVA Air is often praised for its attentive and friendly customer service, with passengers highlighting the professionalism and helpfulness of the airline’s staff.
- Comfortable cabin: Passengers frequently commend EVA Air for its comfortable cabins, including spacious seating, clean interiors, and amenities.
- On-time performance: EVA Air is known for its punctuality, with many passengers appreciating the airline’s ability to maintain on-time departures and arrivals.
Weaknesses
- Inconsistent in-flight entertainment: Some passengers have mentioned occasional inconsistencies in the availability or functionality of the in-flight entertainment systems.
- Limited food options: While EVA Air provides in-flight meals and snacks, a few passengers have expressed a desire for more variety or quality in the food options offered.
- Language barriers: There have been occasional reports of language barriers or communication challenges with some of the airline’s staff, particularly for non-English-speaking passengers.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with EVA Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with EVA Air?
When flying with Eva Air, you can expect to enjoy comfortable and spacious seats, delicious food, extensive in-flight entertainment, and a friendly and attentive crew.
The airline is known for its reliability, so you can be confident that your flight will depart and arrive on time, and that your luggage will arrive at your destination in good condition.
What are the seating options?
EVA Air offers four main cabin classes:
- Royal Laurel Class is the airline’s flagship business class product. It offers lie-flat seats, direct aisle access, and a dedicated check-in counter and lounge.
- Premium Laurel Class is a premium economy class product that offers more legroom and recline than economy class. It also comes with a welcome amenity and priority boarding.
- Premium Economy is a class between economy and business class. It offers more legroom and recline than economy class, but not as much as Premium Laurel Class. It also comes with a welcome amenity and priority boarding.
- Economy Class is the airline’s standard economy class product. It offers a comfortable seat with a personal entertainment system.
Is EVA Air economy comfortable?
Eva Air economy class is generally considered to be comfortable, with standard seats that offer reclining seats and one checked bag.
However, the comfort level of economy class seats can vary depending on the aircraft type and the flight length. On longer flights, Eva Air offers Economy Comfort, which has wider seats with more legroom and recline. Eva Air also offers Premium Economy, which is a premium economy class product with lie-flat seats.
What is the baggage allowance?
- Royal Laurel Class: Two pieces of carry-on luggage, each not exceeding 7kg (15lbs). Checked baggage allowance is typically 40kg (88lbs).
- Premium Laurel Class: Two pieces of carry-on luggage, each not exceeding 7kg (15lbs). Checked baggage allowance is typically 40kg (88lbs).
- Premium Economy: One piece of carry-on luggage not exceeding 7kg (15lbs). Checked baggage allowance is typically 35kg (77lbs).
- Economy Class: One piece of carry-on luggage not exceeding 7kg (15lbs). Checked baggage allowance is typically 30kg (66lbs) for international routes.
Does EVA Air have Wi-Fi?
Yes, EVA Air offers Wi-Fi on most of its flights. The Wi-Fi is complimentary for passengers in Royal Laurel Class and Premium Laurel Class. Passengers in Premium Economy and Economy Class can purchase Wi-Fi access.
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User Review
4.1 (681 votes)EVA Air reviews
We asked AI to go through thousands of online reviews about EVA Air and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.