By Maksim Koval, 10 June 2024
How to contact EVA Air customer service?
The primary way to contact EVA Air customer service is via their call center: +886-2-2501-1999. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from EVA Air customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
EVA Air contacts
EVA Air Service | Contact Phone Number |
---|---|
Primary customer service | +886-2-2501-1999 |
International customer service | +886-2-2501-1999 |
Reservations | +886-2-2501-1999 |
Frequent flyer program (Infinity MileageLands) | +886-2-25011999 |
Refunds | +886-2-25011999 |
Baggage services | +886-2-25011999 |
Lost and found | +886-3-3516805 |
Special assistance | +1-800-695-1188 |
Evasion | +02-2513-3334 |
Cargo | +86-10-64556456 |
Pet travel | +886-2-2501-1999 |
Customer Relations | +0800-098-666 |
EVA Sky Shop | +886-3-3515936 |
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Operating hours across EVA Air support channels
- EVA Air primary call center number +886-2-2501-1999 operates 8:30 AM – 17:30 PM.
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, EVA Air usually aims to respond swiftly, often within a few hours.
- evaair.com website offers help and contact pages – available for passengers 24/7.
- customer service desks at airports are designed to aid passengers who prefer face-to-face assistance. EVA Air help desks operate according to each airport’s hours.

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Real human help
How to talk to a live person at EVA Air?
To reach a live person at EVA Air, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial EVA Air call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local EVA Air office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Message EVA Air on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
EVA Air international contacts
International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in China, jump the line by dialing those in other countries — Australia, Canada, Germany, Indonesia, USA, — for example. Travelers report that the EVA Air support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
Country | EVA Air Phone Number |
---|---|
Australia | +61-7-2100-0953 |
Canada | +1-604-214-6608 |
Germany | +49-89-2017-623-99 |
Indonesia | +62 2130 762 353 |
Japan | +81-3-4212-3806 |
Malaysia | +60 1 54 6000 941 |
Netherland | +31-20-3233246 |
Saudi Arabia | +966 12 6038000 2174 |
Singapore | +65-31389732 |
Taiwan | +886-2-25011999 |
EVA Air urgent/emergency phone numbers
In case of an emergency related to the EVA Air flight, call this number: +886-2-2501-1999 (hotline in China).
If you are in a different country, refer to the “International Contacts” section above for your local phone number.
These are the general customer service phone numbers as EVA Air does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellations, ticket changes, lost passports, etc.
If phone lines are busy, initiate simultaneous conversations through Twitter DM (@EVAAirUS) and Facebook Messenger to increase your chances of a prompt response.
Call for free
Toll-free EVA Air hotline
Only some phone numbers provided by EVA Air are toll-free: +1-800-695-1188 (US). They are free from landline phone in the same country or region. However, charges may apply if you call EVA Air toll-free hotline from a mobile phone or a different country.
In the United States and Canada, toll-free numbers typically begin with 800, 888, 877, 866, 855, 844, or 833. In most cases, they can also be called from anywhere worldwide using an American cell phone by dialing +1 followed by the 8xx number.
In other countries, toll-free numbers vary due to different regulations. In Europe, toll-free numbers usually begin with 0800 (or 0808 in the UK – “freephone numbers”). The same 0800 prefix is used in China, South Africa, Argentina, and Brazil. The 1800 format is prevalent in Australia, New Zealand, India, Malaysia, Philippines, Singapore, and Thailand (which also uses 001-800). In Japan, “Free Dial” numbers typically start with 0120, while in Indonesia, it’s 001-803.
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EVA Air WhatsApp number
Currently, EVA Air does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to EVA Air numbers.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call EVA Air international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a EVA Air number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
EVA Air phone numbers by city
Your regional EVA Air helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
City | EVA Air Phone Number |
---|---|
Amsterdam | +31-20-3233246 |
Bali | +62 2130 762 353 |
Brisbane | +61-7-2100-0953 |
Jeddah | +966 12 6038000 2174 |
Kuala Lumpur | +60 1 54 6000 941 |
Munich | +49-89-2017-623-99 |
Singapore | +65-31389732 |
Taipei | +886-2-25011999 |
Tokyo | +81-3-4212-3806 |
Vancouver | +1-604-214-6608 |
When to call
Best times to call EVA Air
To decrease on-hold times, try to call EVA Air at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call EVA Air is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
EVA Air email address
EVA Air does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their , social media channels, or by calling their customer service line at +886-2-2501-1999.
You may also use help section on the evaair.com website.
While EVA Air‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.
Regional email addresses
You can find a list of EVA Air regional email addresses below:
Country | EVA Air Email Address |
---|---|
Denmark | sales@apg-nordic.com |
India | reservations.del@wcplindia.com |
Myanmar | evaair@toritravel.com |
Email addresses by department
If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by EVA Air — only reach out to the relevant department for your inquiry.
Country | EVA Air Email Address |
---|---|
Baggage Service | tpelnf@evaair.com |
EVA Sky Shop | shopping@evaair.com |
If you want to send an email to one of EVA Air’s employees, try the popular email format used by many companies: First.Last@evaair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@evaair.com.
EVA Air sales and ticketing offices
EVA Air ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of EVA Air offices and regional branches around the world:
City (Country) | EVA Air Office Address / Phone |
---|---|
Australia | Level 1,G32, International Terminal,Brisbane Airport, QLD, AU. 4008 |
Canada | Vancouver International Airport, Domestic Terminal Room 4110, 3880 Grant McConachie Way, Richmond, BC V7B 1W2 |
Germany | Terminalstraße Mitte 18, MAC Süd, Ebene 04, Raum 548, 85356 München-Flughafen, Germany |
Indonesia | Benoa Square, 2nd Floor No. 9.2/A, Jl. By Pass Ngurah Rai A Kedonganan No. 21, Jimbaran, Kuta, Kabupaten Badung, Bali 80361, Indonesia |
Japan | 2nd fl., EVERGREEN Bldg., 2-15-13, Takanawa, Minato-ku,Tokyo 108-0074, Japan |
Malaysia | Lot 5-1, Level5, Equatorial Plaza, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia |
Netherland | Strawinskylaan 617, 1077 XX Amsterdam, The Netherlands |
Saudi Arabia | Captain Albarrak Tower Ground floor 3297 Ibrahim bin Ahmed Al-Roqi st Al Baghdadiyah West Al Gharbiyah District Jeddah 22231 |
Singapore | 300, Tampines Avenue 5, Income@Tampines Junction, #06-02, Singapore 529653 |
Taiwan | 117, Sec 2, Chang An E. Rd., Taipei 104 Taiwan |
EVA Air live chat
EVA Air does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.
Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).
Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.
The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why EVA Air has not yet introduced live chat for its passengers.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call EVA Air directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with EVA Air, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
EVA Air does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the evaair.com website. Remember to include the necessary details, clearly stating the nature of your complaint. EVA Air will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +0800-098-666.
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the EVA Air CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how EVA Air settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your EVA Air issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for Infinity MileageLands members
Infinity MileageLands, EVA Air‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Infinity MileageLands member with Green, Silver, Gold, Diamond status, you can dial +886-2-25011999 to reach frequent flyer program (FFP) customer service in China.
Dedicated customer service for the Infinity MileageLands FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
You can also contact Infinity MileageLands international numbers: +886-2-25011999 (Taiwan), +81-3-42123806 (Japan), +66-2-4609188 (Thailand), +84-28-38224488 (Vietnam), +62-21-30762353 (Indonesia), +60-1-546000941 (Malaysia), 65-31389732 (Singapore), 63-2-8-5393987 (Philippines), +855-23-962528 (Cambodia), +61-7-2100-0953 (Australia), +31-20-3233246 (Netherland), +49-89-2108-6856 (Germany), +44-20-39856103 (UK), +39-02-8689-4003 (Italy), +33-1-730431-72 (France), +43-1-4240380 (Austria).
EVA Air doesn’t offer a dedicated email address for Infinity MileageLands customer care.
If you find yourself already at the airport, consider seeking aid from an airline agent at the EVA Air lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.
Contacting EVA Air on social media
Getting phone help from EVA Air often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @EVAAirUS in a tweet about your issue. EVA Air team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting EVA Air customer service.
Manage Your Trip
This section on the EVA Air website is a convenient self-service tool you can use to manage your reservations. Manage Your Trip eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- retrieving booking information
- online check-in
- seat selection and upgrades
- ordering special meals
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the EVA Air hotline, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
- Help page
- Baggage
- Check-in
- Infinity MileageLands
- Business travel
- Evasion Holiday
- Cargo
- Corporate Governance
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for hotline waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
Regrettably, EVA Air has yet to introduce a chatbot on their website. In the meantime, you can chat with the airline’s representatives on the social media platforms.
FAQ
What is the hotline response time?
The average wait time for EVA Air representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
Like most airlines, EVA Air employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.
Where can I find EVA Air service desk at the airport?
EVA Air houses its main service desk at Taoyuan International Airport TPE
in Taipei, China. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The EVA Air representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
You’ll also find EVA Air service desks at other major airports in its network: Hong Kong International Airport HKG
, Haneda Airport HND
, Amsterdam Airport Schiphol AMS
, Los Angeles International Airport LAX
, Ngurah Rai International Airport DPS
.
Not all airports serviced by EVA Air maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse EVA Air flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the Chinese carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.
Missed EVA Air flight contact number
If you think you're going to miss a flight, call EVA Air immediately at +886-2-25011999. The sooner your airline knows that you'll be late, the more options it has to fix it. EVA Air often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
How to request a callback from EVA Air?
EVA Air does not provide a callback option. However, you can still potentially get an airline representative to call you back:
- Try to initiate contact by reaching out to EVA Air through the channels they offer — email, live chat, social media, or the hotline.
- Clearly state that you would prefer to be contacted by a phone call (callback)
- Briefly explain your issue or question; include your phone number and the best times to reach you.
- Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.
What is EVA Air Business Class contact number?
Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.
However, EVA Air does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.
Should I contact my travel agent instead of CS?
Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When EVA Air cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
What is the location and contact for head office?
Eva Air’s head office is located in Taipei, Taiwan:
117, Sec 2,
Chang An E. Rd.,
Taiwan
Phone: +886-2-2501-1999
EVA Air HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for EVA Air's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call EVA Air from Indonesia?
Passengers in Indonesia can contact EVA Air by dialing this customer service phone number: +62-21-30762353.
How to call EVA Air from Thailand?
If you're in Thailand and need to reach out to EVA Air, call its hotline: +66-2-3027300.
How to call EVA Air from Canada?
To call EVA Air from Canada, dial +1-604-214-6608. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is EVA Air reservations phone number?
The main phone number for EVA Air reservations is +886-2-2501-1999. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
What is EVA Air rebooking hotline?
To rebook your flight with EVA Air, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +886-2-2501-1999.
It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
Country | EVA Air Phone Number |
---|---|
Argentina | +54 11 4327-2595 |
Austria | +43-1-4240380 |
Cambodia | +855-23-962528 |
Czech | +420-2-96368271 |
Denmark | +45 3333 0344 |
Egypt | +202 2480 2010 |
France | +33-1-73043172 |
Greece | +30 210-4286844 |
India | +91-11-42643023 |
Israel | +97237951333 |
Italy | +39-02-8689-4003 |
Jordan | +962 6 500 4455 |
Myanmar | +95-9777460055 |
New Zealand | +64-9-9697608 |
Philippines | +63-2-8-539 3987 |
Philippines | +63-2-8-539 3987 |
Poland | +48-22-6321084 |
Rusia | +7 495 641-51-21 |
South Korea | +82-1533-6403 |
Spain | +34 91 458 55 75 |
Sri Lanka | +94 11 7711530 |
Switzerland | +41 (0) 5868002 75 |
Taiwan | +86-21-80420168 |
Thailand | +66-2-4609188 |
UAE | +971 4 3934555 |
UK | +44 20-3985-6103 |
US | +1-404-2097688 |
Vietnam | +84-28-71002233 |
Country | EVA Air Office |
---|---|
Argentina | Av. Cordoba 950, 7 Piso. OF "D", CP 1054, Buenos Aires, Argentina |
Austria | VIE OFFICE PARK3 OBJECT 682, TOP 65 A-1300 VIENNA AIRPORT, AUSTRIA |
Cambodia | UITE 11-14B /79 STREET 205 SANGKAT TOMNOUBTOUK KHAN CHAMKARMON, PHNOM PENH CAMBODIA |
Czech | Václavské náměstí 802/56, Prague 2, 11000 |
Denmark | Vester Farimagsgade 3, 4th floor 1606 Copenhagen V |
Egypt | ARABIAN GULF MARINE TRADING COMPANY City Stars, Capital F2, Nasr City, Cairo |
France | EVA AIR 8, Place Georges Pompidou 92300 LEVALLOIS-PERRET |
Greece | Galant Hellas S.A 33, Zeppou Str, 166 75, Glyfada, Greece |
India | 118, New Delhi House, 27 Barakhamba Road, New Delhi 110001 |
Israel | 25 BEN-YEHUDA ST TEL-AVIV |
Italy | Via Santa Maria Segreta, 6, 20123 Milano MI |
Jordan | Um Uthina, Saed Bin Abi Waqas street, building number 30 Amman, Jordan |
Myanmar | No. 94/96 & 98/100 (Ground Floor), BoAungKyaw Road (Lower Block), Botahtaung Township, Yangon Myanmar 11161 |
New Zealand | Level 9,Huawei Centre,120 Albert Street Auckland 1010 |
Philippines | 23rd Floor, LKG Tower, 6801 Ayala Avenue, Makati City |
Philippines | 15th floor BPI Cebu Corporate Center, Luzon Avene Corner Arch. Reyes Avenue, Cebu City 6000 Philippines |
Poland | Sienna 72/3, 00-833 Warszawa, Poland |
Rusia | Building 1d, Yakovoapostolsky Lane 7, Moscow, 105064 Russia |
South Korea | 12th Floor, Twin Tree Tower A, 6, Yulgok-ro 2-gil, Jongno-gu, Seoul, Korea |
Spain | C/ Bravo Murillo 101, 6ª planta, Oficina 3 28020 Madrid |
Sri Lanka | 30/1, Hemas Building, Sir Razik Fareed Mawatha, Colombo-01 |
Switzerland | Kloten West 2-269 - Postfach 269 |
Taiwan | Office Address Room 2003, Teemtower, Teemall,No.208 Tian He Road, Tianhe District, Guangzhou |
Thailand | 725 S-METRO building, Room 1700, 17th Fl., Sukhumvit Rd., Klongton Nua, Wattana, Bangkok 10110, Thailand |
UAE | Green Emirates Shipping Tower Meena Road Bur Dubai Dubai UAE |
UK | Evergreen House, 160 Euston Road, London NW1 2DT |
US | 4500 Airport Service Road South Cargo Building B, Suite 214 Atlanta, GA 30337 |
Vietnam | Unit15.02, 15th Floor, CornerStone Building, 16 Phan Chu Trinh Street, Hoan kiem District, Hanoi, Vietnam |
User Review
4.3 (2332 votes)EVA Air
Below is a concise overview of passenger experiences with EVA Air. It has been crafted through AI analysis of thousands of online reviews for a more precise, aggregated rating. Please note: this is an experimental feature.
AVA AIR’s customer support is generally perceived as good, reflecting a 4/5 rating from passengers.
The consensus among travelers is that the airline’s customer care team is helpful and friendly, demonstrating a willingness to resolve issues promptly. While some passengers have reported longer wait times during peak periods, AVA AIR’s commitment to effective communication helps mitigate these delays. The airline offers multiple customer care channels, including phone, email, and live chat, ensuring they are accessible and responsive to passenger needs around the clock.
Overall, AVA AIR’s dedication to customer satisfaction is evident, contributing to a positive support experience for the majority of its passengers.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.