By Maksim Koval, 10 June 2024

How to contact EVA Air customer service?

The primary way to contact EVA Air customer service is via their call center: +886-2-2501-1999. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from EVA Air customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

EVA Air contacts

EVA Air ServiceContact Phone Number
Primary customer service+886-2-2501-1999
International customer service+886-2-2501-1999
Reservations
+886-2-2501-1999
Frequent flyer program (Infinity MileageLands)+886-2-25011999
Refunds+886-2-25011999
Baggage services+886-2-25011999
Lost and found+886-3-3516805
Special assistance+1-800-695-1188
Evasion+02-2513-3334
Cargo+86-10-64556456
Pet travel+886-2-2501-1999
Customer Relations+0800-098-666
EVA Sky Shop+886-3-3515936
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

EVA Air international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in China, jump the line by dialing those in other countries — Australia, Canada, Germany, Indonesia, USA, — for example. Travelers report that the EVA Air support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryEVA Air Phone Number
Australia +61-7-2100-0953
Canada +1-604-214-6608
Germany +49-89-2017-623-99
Indonesia +62 2130 762 353
Japan +81-3-4212-3806
Malaysia +60 1 54 6000 941
Netherland +31-20-3233246
Saudi Arabia +966 12 6038000 2174
Singapore +65-31389732
Taiwan+886-2-25011999

EVA Air WhatsApp number

Currently, EVA Air does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to EVA Air numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call EVA Air international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a EVA Air number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

EVA Air phone numbers by city

Your regional EVA Air helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityEVA Air Phone Number
Amsterdam +31-20-3233246
Bali +62 2130 762 353
Brisbane +61-7-2100-0953
Jeddah +966 12 6038000 2174
Kuala Lumpur +60 1 54 6000 941
Munich +49-89-2017-623-99
Singapore +65-31389732
Taipei +886-2-25011999
Tokyo +81-3-4212-3806
Vancouver+1-604-214-6608

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

EVA Air email address

EVA Air does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their , social media channels, or by calling their customer service line at +886-2-2501-1999.

You may also use help section on the evaair.com website.

While EVA Air‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.

Regional email addresses

You can find a list of EVA Air regional email addresses below:

Emails addresses by country
CountryEVA Air Email Address
Denmark sales@apg-nordic.com
India reservations.del@wcplindia.com
Myanmarevaair@toritravel.com

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by EVA Air — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryEVA Air Email Address
Baggage Servicetpelnf@evaair.com
EVA Sky Shopshopping@evaair.com

If you want to send an email to one of EVA Air’s employees, try the popular email format used by many companies: First.Last@evaair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@evaair.com.

EVA Air sales and ticketing offices

EVA Air ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of EVA Air offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)EVA Air Office Address / Phone
Australia

Level 1,G32, International Terminal,Brisbane Airport, QLD, AU. 4008

Canada

Vancouver International Airport, Domestic Terminal Room 4110, 3880 Grant McConachie Way, Richmond, BC V7B 1W2

Germany

Terminalstraße Mitte 18, MAC Süd, Ebene 04, Raum 548, 85356 München-Flughafen, Germany

Indonesia

Benoa Square, 2nd Floor No. 9.2/A, Jl. By Pass Ngurah Rai A Kedonganan No. 21, Jimbaran, Kuta, Kabupaten Badung, Bali 80361, Indonesia

Japan

2nd fl., EVERGREEN Bldg., 2-15-13, Takanawa, Minato-ku,Tokyo 108-0074, Japan

Malaysia

Lot 5-1, Level5, Equatorial Plaza, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia

Netherland

Strawinskylaan 617, 1077 XX Amsterdam, The Netherlands

Saudi Arabia

Captain Albarrak Tower Ground floor 3297 Ibrahim bin Ahmed Al-Roqi st Al Baghdadiyah West Al Gharbiyah District Jeddah 22231

Singapore

300, Tampines Avenue 5, Income@Tampines Junction, #06-02, Singapore 529653

Taiwan

117, Sec 2, Chang An E. Rd., Taipei 104 Taiwan

EVA Air live chat

EVA Air does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.

Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).

Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.

The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why EVA Air has not yet introduced live chat for its passengers.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call EVA Air directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with EVA Air, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

EVA Air does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the evaair.com website. Remember to include the necessary details, clearly stating the nature of your complaint. EVA Air will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +0800-098-666.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the EVA Air CEO.

Premium hotline
for Infinity MileageLands members

Infinity MileageLands, EVA Air‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Infinity MileageLands member with Green, Silver, Gold, Diamond status, you can dial +886-2-25011999 to reach frequent flyer program (FFP) customer service in China.

Dedicated customer service for the Infinity MileageLands FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Infinity MileageLands international numbers: +886-2-25011999 (Taiwan), +81-3-42123806 (Japan), +66-2-4609188 (Thailand), +84-28-38224488 (Vietnam), +62-21-30762353 (Indonesia), +60-1-546000941 (Malaysia), 65-31389732 (Singapore), 63-2-8-5393987 (Philippines), +855-23-962528 (Cambodia), +61-7-2100-0953 (Australia), +31-20-3233246 (Netherland), +49-89-2108-6856 (Germany), +44-20-39856103 (UK), +39-02-8689-4003 (Italy), +33-1-730431-72 (France), +43-1-4240380 (Austria).

EVA Air doesn’t offer a dedicated email address for Infinity MileageLands customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the EVA Air lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting EVA Air on social media

Getting phone help from EVA Air often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @EVAAirUS in a tweet about your issue. EVA Air team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (EVA Air twitter)

FAQ

What is the hotline response time?

The average wait time for EVA Air representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, EVA Air employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find EVA Air service desk at the airport?

EVA Air houses its main service desk at Taoyuan International Airport TPE in Taipei, China. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The EVA Air representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find EVA Air service desks at other major airports in its network: Hong Kong International Airport HKG, Haneda Airport HND, Amsterdam Airport Schiphol AMS, Los Angeles International Airport LAX, Ngurah Rai International Airport DPS.

Not all airports serviced by EVA Air maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse EVA Air flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Chinese carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed EVA Air flight contact number

If you think you're going to miss a flight, call EVA Air immediately at +886-2-25011999. The sooner your airline knows that you'll be late, the more options it has to fix it. EVA Air often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from EVA Air?

EVA Air does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to EVA Air through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is EVA Air Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, EVA Air does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When EVA Air cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

Eva Air’s head office is located in Taipei, Taiwan:

117, Sec 2,
Chang An E. Rd.,
Taiwan
Phone: +886-2-2501-1999

EVA Air HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for EVA Air's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call EVA Air from Indonesia?

Passengers in Indonesia can contact EVA Air by dialing this customer service phone number: +62-21-30762353.

How to call EVA Air from Thailand?

If you're in Thailand and need to reach out to EVA Air, call its hotline: +66-2-3027300.

How to call EVA Air from Canada?

To call EVA Air from Canada, dial +1-604-214-6608. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is EVA Air reservations phone number?

The main phone number for EVA Air reservations is +886-2-2501-1999. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is EVA Air rebooking hotline?

To rebook your flight with EVA Air, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +886-2-2501-1999.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: EVA Air.

EVA Airphone numbers by country
CountryEVA Air Phone Number
Argentina+54 11 4327-2595
Austria+43-1-4240380
Cambodia+855-23-962528
Czech+420-2-96368271
Denmark+45 3333 0344
Egypt+202 2480 2010
France+33-1-73043172
Greece+30 210-4286844
India+91-11-42643023
Israel+97237951333
Italy+39-02-8689-4003
Jordan+962 6 500 4455
Myanmar+95-9777460055
New Zealand+64-9-9697608
Philippines+63-2-8-539 3987
Philippines+63-2-8-539 3987
Poland+48-22-6321084
Rusia+7 495 641-51-21
South Korea+82-1533-6403
Spain+34 91 458 55 75
Sri Lanka+94 11 7711530
Switzerland+41 (0) 5868002 75
Taiwan+86-21-80420168
Thailand+66-2-4609188
UAE+971 4 3934555
UK+44 20-3985-6103
US+1-404-2097688
Vietnam+84-28-71002233
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EVA Air offices
CountryEVA Air Office
ArgentinaAv. Cordoba 950, 7 Piso. OF "D", CP 1054, Buenos Aires, Argentina
AustriaVIE OFFICE PARK3 OBJECT 682, TOP 65 A-1300 VIENNA AIRPORT, AUSTRIA
CambodiaUITE 11-14B /79 STREET 205 SANGKAT TOMNOUBTOUK KHAN CHAMKARMON, PHNOM PENH CAMBODIA
CzechVáclavské náměstí 802/56, Prague 2, 11000
DenmarkVester Farimagsgade 3, 4th floor 1606 Copenhagen V
EgyptARABIAN GULF MARINE TRADING COMPANY City Stars, Capital F2, Nasr City, Cairo
FranceEVA AIR 8, Place Georges Pompidou 92300 LEVALLOIS-PERRET
GreeceGalant Hellas S.A 33, Zeppou Str, 166 75, Glyfada, Greece
India118, New Delhi House, 27 Barakhamba Road, New Delhi 110001
Israel25 BEN-YEHUDA ST TEL-AVIV
ItalyVia Santa Maria Segreta, 6, 20123 Milano MI
JordanUm Uthina, Saed Bin Abi Waqas street, building number 30 Amman, Jordan
MyanmarNo. 94/96 & 98/100 (Ground Floor), BoAungKyaw Road (Lower Block), Botahtaung Township, Yangon Myanmar 11161
New ZealandLevel 9,Huawei Centre,120 Albert Street Auckland 1010
Philippines23rd Floor, LKG Tower, 6801 Ayala Avenue, Makati City
Philippines15th floor BPI Cebu Corporate Center, Luzon Avene Corner Arch. Reyes Avenue, Cebu City 6000 Philippines
PolandSienna 72/3, 00-833 Warszawa, Poland
RusiaBuilding 1d, Yakovoapostolsky Lane 7, Moscow, 105064 Russia
South Korea12th Floor, Twin Tree Tower A, 6, Yulgok-ro 2-gil, Jongno-gu, Seoul, Korea
SpainC/ Bravo Murillo 101, 6ª planta, Oficina 3 28020 Madrid
Sri Lanka30/1, Hemas Building, Sir Razik Fareed Mawatha, Colombo-01
SwitzerlandKloten West 2-269 - Postfach 269
TaiwanOffice Address Room 2003, Teemtower, Teemall,No.208 Tian He Road, Tianhe District, Guangzhou
Thailand725 S-METRO building, Room 1700, 17th Fl., Sukhumvit Rd., Klongton Nua, Wattana, Bangkok 10110, Thailand
UAEGreen Emirates Shipping Tower Meena Road Bur Dubai Dubai UAE
UKEvergreen House, 160 Euston Road, London NW1 2DT
US4500 Airport Service Road South Cargo Building B, Suite 214 Atlanta, GA 30337
VietnamUnit15.02, 15th Floor, CornerStone Building, 16 Phan Chu Trinh Street, Hoan kiem District, Hanoi, Vietnam