Through the lens of AI

Online reviews from passengers are invaluable for determining if EasyJet is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.

As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in EasyJet reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about EasyJet.

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Passenger reviews

An overview of the passenger experience on EasyJet — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

  • Low-cost model: easyJet offers cheap flights to many destinations across Europe, Africa, and Asia, making it a very attractive choice for budget-conscious travelers.
  • Reliable customer service: easyJet provides a reliable, on-time travel service with value-added features such as online booking, ticketless travel, and travel services. Despite being a no-frills airline, they are also known for their efficient and friendly customer service.
  • Unparalleled network: easyJet has a clear advantage over its competitors regarding network and market positions. It flies to main destinations throughout Europe and has more than 20 bases across the continent. It also offers more flight times and options than other low-cost airlines.

Weaknesses

  • Lack of frequent flyer program: the airline does not offer any loyalty or reward scheme for its customers, which makes it less appealing for frequent travelers who want to earn points or benefits for their flights.
  • No frills: easyJet is a low-cost carrier, which means that it does not offer many of the amenities that other airlines do, such as free meals or checked bags. This can be a drawback for some passengers, but it is also one of the reasons why easyJet is able to offer such low fares.
  • Strict baggage policies: easyJet has very strict baggage policies, which can be a source of frustration for some passengers.

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with EasyJet. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with EasyJet?

easyJet is a low-cost carrier, so you can expect to pay less for your flight.

However, there are some things you should be aware of before you book your flight. First, easyJet has rigorous baggage policies. You can only bring one small personal item and one carry-on bag on board. There are fees for checking bags and for bringing extra carry-on items. Second, it does not offer many of the amenities, such as free meals or checked bags. Third, the seats are generally comfortable, but they may be cramped for passengers who are tall or who have long legs. Finally, easyJet staff are generally friendly and helpful.

Overall, easyJet is a good option for passengers looking for a low-cost, no-frills flight. However, more demanding passengers may want to consider flying with a different airline.

Here are some additional things to keep in mind when flying with easyJet:

  • Book your flight in advance to get the best price.
  • Check your baggage allowance before you book your flight.
  • Bring a book or something else to keep you entertained on the flight.

What are the seating options?

easyJet has three seat options: Standard, Up Front, and Extra Legroom. Standard seats are free for easyJet Plus cardholders and customers with a FLEXI fare, and you can choose where you want to sit – window, middle, or aisle.

Front seats are located in rows 2-6 (rows 2-5 on some aircraft) and include an additional large cabin bag, use of the dedicated easyJet Plus Bag drop, and Speedy Boarding. Extra Legroom seats are located in the exit rows and include all the benefits of Up Front seats, plus more space for your legs. Unfortunately, none of the seats recline on easyJet aircraft.

Is EasyJet economy comfortable?

easyJet economy is comfortable for a low-cost carrier, but it may not be as comfortable as other airlines with more amenities and services. The seat pitch (the distance between the back of one seat and the back of the seat behind it) is 29 inches, which is average for European airlines.

The seat width (the distance between the armrests) is 18 inches. The seats are padded and have adjustable headrests. However, some passengers may find the seats too narrow or too hard, and the lack of reclining may be uncomfortable for longer flights.

What is the baggage allowance?

easyJet baggage allowance depends on the type of fare and seat you have booked. All passengers are allowed to bring one small under-seat cabin bag (maximum size 45 x 36 x 20 cm) for free.

If you have booked an Up Front or Extra Legroom seat, or if you are an easyJet Plus cardholder or a FLEXI fare customer, you can also bring one additional large cabin bag (maximum size 56 x 45 x 25 cm) for free.

If you want to check in a bag, you can choose between three options: a 15 kg bag (maximum size 275 cm in total dimensions), a 23 kg bag (maximum size 275 cm in total dimensions), or a 32 kg bag (maximum size 275 cm in total dimensions). The prices vary depending on your destination and when you book. You can also add extra weight to your checked bag up to a maximum of 32 kg per bag.

Does EasyJet have Wi-Fi?

No, easyJet does not have Wi-Fi on board its flights. However, you can download the easyJet app before your flight and access various entertainment options such as movies, TV shows, games, magazines, and podcasts offline during your flight.