How to contact EasyJet
customer service?

The primary way to contact EasyJet customer service is via their call center: +44 (0) 330 5515151. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from EasyJet customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

EasyJet contacts

EasyJet ServiceContact Phone Number
Primary customer service+44 (0) 330 5515151
International customer service+44 (0) 330 5515151
Reservations
+44 (0) 330 5515151
Frequent flyer program (Flight Club)+44 (0) 330 5515155
Refunds+44 (0) 330 5515151
Baggage services+44 (0) 330 5515151
Lost and found+44 (0) 330 5515151
Special assistance+0800 2606686
EasyJet holiday+44 330 123 5025
Cargo+44 (0) 330 5515151
Pet travel+44 (0) 330 5515151
Customer Relations+44 (0) 330 5515151
EasyJet Car Rental (WhatsApp)+44 7700 185720
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

EasyJet international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in United Kingdom, jump the line by dialing those in other countries — +44 (0) 330 5515151 — for example. Travelers report that the EasyJet support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryEasyJet Phone Number
Austria +43 (0) 1 2533025
Croatia +385 (0) 20 590022
Denmark +45 32740740
France +33 (0) 9 77407770
Germany +49 (0) 30 726297510
Greece +30 21 30020066
Israel +972 (0) 79 5723947
Italy +39 02 32068889
Portugal +351 21 1222210
Spain +34 93 6410000

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a EasyJet number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

EasyJet WhatsApp number

Currently, EasyJet does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to EasyJet numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call EasyJet international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

EasyJet phone numbers by city

Your regional EasyJet helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityEasyJet Phone Number
Athens +30 21 30020066
Copenhagen +45 32740740
Frankfurt +49 (0) 30 726297510
Lisbon +351 21 1222210
Madrid +34 93 6410000
Paris +33 (0) 9 77407770
Rome +39 02 32068889
Tel Aviv +972 (0) 79 5723947
Vienna+385 (0) 20 590022
Zagreb+43 (0) 1 2533025

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

EasyJet email address

Reach out to EasyJet at this email address: customer.support@easyjet.com. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries. Alternatively, you can send them an email through the online form.

You can also reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of EasyJet regional email addresses below:

Emails addresses by country
CountryEasyJet Email Address
UKcustomer.support@easyjet.com

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by EasyJet — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryEasyJet Email Address
Group bookinggroups@easyjet.com

If you want to send an email to one of EasyJet’s employees, try the popular email format used by many companies: First.Last@easyjet.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@easyjet.com.

EasyJet sales and ticketing offices

EasyJet ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of EasyJet offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)EasyJet Office Address / Phone
UK

easyJet Airline Company Limited
Hangar 89 London Luton Airport, Luton
Bedfordshire LU2 9PF
United Kingdom

EasyJet live chat

EasyJet live chat is a fast way to get help from the airline 24/7. It features a simple chatbot that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.

EasyJet bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual EasyJet support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.

To access the EasyJet webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call EasyJet directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with EasyJet, begin by using the carrier’s designated feedback channels. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

EasyJet does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the easyjet.com website. Remember to include the necessary details, clearly stating the nature of your complaint. EasyJet will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +44 (0) 330 5515151.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the EasyJet CEO.

Premium hotline
for Flight Club members

Flight Club, EasyJet‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Flight Club member with status, you can dial +44 (0) 330 5515155 to reach frequent flyer program (FFP) customer service in United Kingdom.

Dedicated customer service for the Flight Club FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Flight Club international numbers: +33 (0) 9 77407771 (France), +41 (0) 22 5926603 (Switzerland), +34 93 6410003 (Spain), +49 (0) 30 726297513 (Germany), +39 02 32068892 (Italy), +351 21 1222213 (Portugal), +31 (0) 20 7946545 (Netherlands).

EasyJet doesn’t offer a dedicated email address for Flight Club customer care.

Contacting EasyJet on social media

Getting phone help from EasyJet often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @easyJet in a tweet about your issue. EasyJet team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (EasyJet Twitter)

FAQ

What is EasyJet urgent/emergency phone number?

In case of an emergency related to the EasyJet flight call this number: +44 (0) 330 5515151 (hotline in EasyJet). If you are in a different country, refer to the "International Phone Numbers" section on this page for your local contact. These are the general customer service phone numbers as EasyJet does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellation, ticket changes, lost passport, etc. If phone lines are busy, initiate simultaneous conversations through Twitter DM (@easyJet) and Facebook Messenger to increase your chances of a prompt response.

Missed EasyJet flight contact number

If you think you're going to miss a flight, call EasyJet immediately at +44 (0) 330 5515151. The sooner your airline knows that you'll be late, the more options it has to fix it. EasyJet often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

What is the location and contact for head office?

easyJet head office is located in Bedfordshire, United Kingdom:

easyJet Airline Company Limited,
Hangar 89 London Luton Airport, Luton,
Bedfordshire LU2 9PF,
United Kingdom
Phone: +44 (0) 330 5515151

EasyJet HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for EasyJet's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call EasyJet from overseas?

EasyJet can be contacted from overseas by dialing their international customer service number: +44 (0) 330 5515151. If you're calling from a country other than EasyJet, you will need to dial your country's exit code (international dialing prefix) before the number. For example, if you're calling from the UK, the exit code is 00, so you would dial 00 +44 (0) 330 5515151. Please note that call charges may apply depending on your service provider and the specific plan you are on.

How to call EasyJet from Germany?

Passengers in Germany can contact EasyJet by dialing this customer service phone number: +49 (0) 30 726297510.

How to call EasyJet from Netherland?

If you're in Netherland and need to reach out to EasyJet, call its hotline: +31 (0) 20 7946405.

How to call EasyJet from Spain?

To call EasyJet from Spain, dial +34 93 6410000. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is EasyJet reservations phone number?

The main phone number for EasyJet reservations is +44 (0) 330 5515151. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

How can I rebook my EasyJet plane ticket?

To rebook your flight with EasyJet, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +44 (0) 330 5515151. It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

What languages are spoken by EasyJet representatives?

EasyJet representatives are well-versed in multiple languages — catering to the languages commonly used by their passengers. English is widely spoken across all call centers (as it's the airline's primary language), as well as English, Spanish, French, and German. Regional or country-specific hotlines always have representatives fluent in local languages.

Why is EasyJet customer service so bad now?

Several factors play into this perception: 1) EasyJet is handling high volumes of passengers daily — during peak travel times, this can strain customer service resources; 2) Cost-cutting measures can result in fewer representatives available; 3) Outsourcing hotlines to third-party providers, sometimes overseas, can lead to time zone discrepancies; 4) Relying more on automated systems may be frustrating for EasyJet customers with complex issues. 5) Airline may neglect improving wait times, believing that despite any customer service shortcomings there's always another customer willing to buy a ticket.

Appendices

Additional contacts. Source: EasyJet.

EasyJet phone numbers by country
CountryEasyJet Phone Number
Switzerland+41 (0) 22 5926600
Netherlands+31 (0) 20 7946405
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EasyJet phone numbers by cities
CountryEasyJet Phone Number
Amsterdam+31 (0) 20 7946405
Zurich+41 (0) 22 5926600
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