How to contact EasyJet customer service?
The primary way to contact EasyJet customer service is via their call center: +44 (0) 330 5515151. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from EasyJet customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Operating hours across EasyJet support channels
- EasyJet primary call center number +44 (0) 330 5515151 operates 7:00 AM – 22:00 PM.
- EasyJet live chat offers continuous assistance – the chatbot is ready to interact with passengers 24/7.
- Customer service via email operates continuously due to email’s asynchronous nature – accepting inquiries 24/7. Response times, however, may vary based on the inquiry volume and issue complexity. EasyJet support team strives for 24- to 48-hour response (busier periods might require more time).
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, EasyJet usually aims to respond swiftly, often within a few hours.
- easyjet.com website offers help and contact pages – available for passengers 24/7.
- customer service desks at airports are designed to aid passengers who prefer face-to-face assistance. EasyJet help desks operate according to each airport’s hours.
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Real human help
How to talk to a live person at EasyJet?
To reach a live person at EasyJet, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial EasyJet call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local EasyJet office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Web chat is slightly different as it often employs technologies like AI bots to provide a simulated “chatbot operator”. However, EasyJet customer care team member is always ready to intervene. To connect with a real person, type phrases like “talk to human” or “live agent”.
- Message EasyJet on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- Emails are typically handled by human operators. Despite an initial automated response, a real person will provide a follow-up reply shortly.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
EasyJet international contacts
International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in United Kingdom, jump the line by dialing those in other countries — +44 (0) 330 5515151 — for example. Travelers report that the EasyJet support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
| Country | EasyJet Phone Number |
|---|---|
| Austria | +43 (0) 1 2533025 |
| Croatia | +385 (0) 20 590022 |
| Denmark | +45 32740740 |
| France | +33 (0) 9 77407770 |
| Germany | +49 (0) 30 726297510 |
| Greece | +30 21 30020066 |
| Israel | +972 (0) 79 5723947 |
| Italy | +39 02 32068889 |
| Portugal | +351 21 1222210 |
| Spain | +34 93 6410000 |
EasyJet urgent/emergency phone numbers
In case of an emergency related to the EasyJet flight, call this number: +44 (0) 330 5515151 (hotline in EasyJet).
If you are in a different country, refer to the “International Contacts” section above for your local phone number.
These are the general customer service phone numbers as EasyJet does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellations, ticket changes, lost passports, etc.
If phone lines are busy, initiate simultaneous conversations through Twitter DM (@easyJet) and Facebook Messenger to increase your chances of a prompt response.
Call for free
Toll-free EasyJet hotline
Currently, EasyJet does not provide toll-free numbers for its customers. Before you call its hotline abroad, review your mobile plan to see if it includes international calling or offers affordable international call packages.
Consider using Wi-Fi calling services available on most smartphones or VoIP services like Skype, WhatsApp, or Google Voice to call the airline from overseas to avoid high rates.
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EasyJet WhatsApp number
Currently, EasyJet does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to EasyJet numbers.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.
VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call EasyJet international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a EasyJet number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
EasyJet phone numbers by city
Your regional EasyJet helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
| City | EasyJet Phone Number |
|---|---|
| Athens | +30 21 30020066 |
| Copenhagen | +45 32740740 |
| Frankfurt | +49 (0) 30 726297510 |
| Lisbon | +351 21 1222210 |
| Madrid | +34 93 6410000 |
| Paris | +33 (0) 9 77407770 |
| Rome | +39 02 32068889 |
| Tel Aviv | +972 (0) 79 5723947 |
| Vienna | +385 (0) 20 590022 |
| Zagreb | +43 (0) 1 2533025 |
When to call
Best times to call EasyJet
To decrease on-hold times, try to call EasyJet at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call EasyJet is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
EasyJet email address
Reach out to EasyJet at this email address: customer.support@easyjet.com. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries. Alternatively, you can send them an email through the online form.
You can also reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.
Regional email addresses
You can find a list of EasyJet regional email addresses below:
| Country | EasyJet Email Address |
|---|---|
| UK | customer.support@easyjet.com |
Email addresses by department
If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by EasyJet — only reach out to the relevant department for your inquiry.
| Country | EasyJet Email Address |
|---|---|
| Group booking | groups@easyjet.com |
If you want to send an email to one of EasyJet’s employees, try the popular email format used by many companies: First.Last@easyjet.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@easyjet.com.
EasyJet sales and ticketing offices
EasyJet ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of EasyJet offices and regional branches around the world:
| City (Country) | EasyJet Office Address / Phone |
|---|---|
| UK | easyJet Airline Company Limited |
EasyJet live chat
EasyJet live chat is a fast way to get help from the airline 24/7. It features a simple chatbot that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.
EasyJet bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.
Being just a simple, automated software, bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual EasyJet support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.
To access the EasyJet webchat and talk to a live agent, visit the airline’s website.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call EasyJet directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with EasyJet, begin by using the carrier’s designated feedback channels. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
EasyJet does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the easyjet.com website. Remember to include the necessary details, clearly stating the nature of your complaint. EasyJet will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +44 (0) 330 5515151.
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the EasyJet CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how EasyJet settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your EasyJet issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for Flight Club members
Flight Club, EasyJet‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Flight Club member with status, you can dial +44 (0) 330 5515155 to reach frequent flyer program (FFP) customer service in United Kingdom.
Dedicated customer service for the Flight Club FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
You can also contact Flight Club international numbers: +33 (0) 9 77407771 (France), +41 (0) 22 5926603 (Switzerland), +34 93 6410003 (Spain), +49 (0) 30 726297513 (Germany), +39 02 32068892 (Italy), +351 21 1222213 (Portugal), +31 (0) 20 7946545 (Netherlands).
EasyJet doesn’t offer a dedicated email address for Flight Club customer care.
Contacting EasyJet on social media
Getting phone help from EasyJet often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @easyJet in a tweet about your issue. EasyJet team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.
Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting EasyJet customer service.
Manage Booking
This section on the EasyJet website is a convenient self-service tool you can use to manage your reservations. Manage Booking eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- retrieving booking information
- online check-in
- seat selection and upgrades
- adding extra baggage
- changing traveler details
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the EasyJet hotline, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for hotline waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
For instant assistance, visit chatbot on EasyJet website. It’s worth giving it a try, as this digital aide is quite proficient and ready to answer a myriad of your queries.
FAQ
What is the hotline response time?
The average wait time for EasyJet representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
Like most airlines, EasyJet employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.
Where can I find EasyJet service desk at the airport?
EasyJet houses its main service desk at London Gatwick LGW in London, United Kingdom. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The EasyJet representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
You’ll also find EasyJet service desks at other major airports in its network: Charles de Gaulle Airport CDG, Leonardo da Vinci International Airport FCO, Schiphol Airport AMS, Tenerife-South Airport TFS.
Not all airports serviced by EasyJet maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse EasyJet flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the British carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.
Missed EasyJet flight contact number
If you think you're going to miss a flight, call EasyJet immediately at +44 (0) 330 5515151. The sooner your airline knows that you'll be late, the more options it has to fix it. EasyJet often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
How to request a callback from EasyJet?
EasyJet does not provide a callback option. However, you can still potentially get an airline representative to call you back:
- Try to initiate contact by reaching out to EasyJet through the channels they offer — email, live chat, social media, or the hotline.
- Clearly state that you would prefer to be contacted by a phone call (callback)
- Briefly explain your issue or question; include your phone number and the best times to reach you.
- Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.
What is EasyJet Business Class contact number?
Should I contact my travel agent instead of CS?
Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When EasyJet cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
What is the location and contact for head office?
easyJet head office is located in Bedfordshire, United Kingdom:
easyJet Airline Company Limited,
Hangar 89 London Luton Airport, Luton,
Bedfordshire LU2 9PF,
United Kingdom
Phone: +44 (0) 330 5515151
EasyJet HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for EasyJet's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call EasyJet from Germany?
Passengers in Germany can contact EasyJet by dialing this customer service phone number: +49 (0) 30 726297510.
How to call EasyJet from Netherland?
If you're in Netherland and need to reach out to EasyJet, call its hotline: +31 (0) 20 7946405.
How to call EasyJet from Spain?
To call EasyJet from Spain, dial +34 93 6410000. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is EasyJet reservations phone number?
The main phone number for EasyJet reservations is +44 (0) 330 5515151. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
What is EasyJet rebooking hotline?
To rebook your flight with EasyJet, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +44 (0) 330 5515151.
It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
| Country | EasyJet Phone Number |
|---|---|
| Switzerland | +41 (0) 22 5926600 |
| Netherlands | +31 (0) 20 7946405 |
| Country | EasyJet Phone Number |
|---|---|
| Amsterdam | +31 (0) 20 7946405 |
| Zurich | +41 (0) 22 5926600 |
