Through the lens of AI
Online reviews from passengers are invaluable for determining if China Southern Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in China Southern Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about China Southern.





Is China Southern Airlines
a low-cost (budget) airline?
No, China Southern Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in China, a member of the SkyTeam, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, China Southern provides multiple travel classes, such as Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on China Southern Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Efficient services: Many passenger reviews emphasize that China Southern Airlines delivers efficient services, particularly in the booking and check-in processes. These streamlined procedures reduce the stress and inconvenience associated with air travel, making the overall journey more seamless.
- Comfort and cleanliness: Travelers frequently appreciate the airline’s attention to comfort and cleanliness. The seating is often noted for its ample legroom, which provides a more comfortable flight experience, especially for long-haul passengers. Additionally, the high standards of cleanliness maintained in the cabins and seating areas are highly commended, contributing significantly to passenger satisfaction.
- Crew competence and friendliness: The competence and friendliness of China Southern Airlines’ crew members are frequently singled out in passenger reviews.
Weaknesses
- Onboard entertainment and Wi-Fi: The airline’s onboard entertainment and Wi-Fi connectivity often receive mixed reviews from passengers. While some travelers find these services satisfactory, others suggest there is potential for enhancement, particularly in terms of variety and consistency of entertainment options and Wi-Fi connection stability.
- Food and beverage quality: While the food and beverages provided by China Southern Airlines is generally deemed satisfactory, it does not stand out as a memorable aspect of the airline’s offerings. Some passengers suggest that a greater variety or higher quality of food and beverages could further improve the in-flight experience.
- Customer support: Although the customer support service provided by China Southern Airlines is generally regarded as reliable, certain passenger reviews suggest that there are areas for improvement.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with China Southern Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with China Southern?
When you fly with China Southern Airlines, expect efficient services from booking to check-in. Comfort takes center stage onboard, with spacious seating and a clean, well-maintained cabin environment. Meals are typically satisfactory, though some passengers note they’re not standout. The airline’s cabin crew earns commendation for their friendliness and multilingual skills.
However, the in-flight entertainment and Wi-Fi connectivity draw a mixed response – they fulfill the basic needs but could be better regarding variety and reliability. Remember, while customer support is generally reliable, responses can sometimes be slow, suggesting room for improvement.
What are the seating options?
China Southern Airlines provides three seating classes to cater to varying passenger preferences. In Economy, passengers can expect standard seating with adjustable headrests. The Business Class experience levels up with wider seats that can fully recline, an added privacy screen, and additional storage space. For utmost luxury, First Class offers spacious suites with seats transforming into flat beds, a personal mini-bar, and an entertainment system.
Each class presents a different level of comfort, allowing you to choose what best suits your travel needs. Remember, amenities may vary depending on the aircraft type and route.
Is China Southern Airlines economy comfortable?
When you fly economy with China Southern Airlines, you can expect a reasonably comfortable journey. Each seat, designed for long-haul flights, includes adjustable headrests and ample legroom for your convenience. The seats have individual screens that provide an array of entertainment options to keep you engaged. Meals and beverages offered are diverse, catering to various dietary preferences.
In-flight service is consistently lauded for its attentive and responsive nature. So while it’s not a luxury, the airline makes significant strides to ensure a positive experience for its economy class passengers. As always, comfort can be subjective so individual experiences may vary.
What is the baggage allowance?
For China Southern Airlines, the baggage allowance is contingent on your ticket class and destination. Generally, Economy passengers are permitted one piece of checked luggage not exceeding 23kg. Business and First Class passengers, however, can check two bags, each with a 32kg limit. The linear dimension of each piece mustn’t exceed 158cm.
On the carry-on front, Economy flyers can bring one bag up to 5kg, while those in Business and First Class are allowed two pieces, each weighing no more than 5kg. Each piece should fit the dimension cap of 115cm. Always check for specific rules for your route before packing, as regulations can fluctuate.
Does China Southern Airlines have Wi-Fi?
Yes, China Southern Airlines does offer onboard Wi-Fi on select flights, allowing you to stay connected even at 30,000 feet. However, it’s crucial to note that the availability and the quality of the Wi-Fi service may vary depending on the aircraft model and the route you’re flying. The airline also provides an onboard portal for entertainment, accessible through your device, making your long-haul journey more enjoyable.
To manage expectations, it’s advised to check the specifics of in-flight Wi-Fi for your particular flight. Remember that certain restrictions may apply when using the Internet onboard, conforming to air travel regulations.
Say goodbye
to expensive airfares!
Save 40-80% on flights — explore SuperDeals from hundreds of departure cities across the globe.
User Review
4.1 (681 votes)China Southern Airlines reviews
We asked AI to go through thousands of online reviews about China Southern Airlines and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.