By Maksim Koval, 10 June 2024

How to contact China Southern Airlines customer service?

The primary way to contact China Southern Airlines customer service is via their call center: +4006695539-1-4-1. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from China Southern Airlines customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

China Southern Airlines contact numbers

China Southern Airlines ServiceContact Phone Number
Primary customer service+4006695539-1-4-1
International customer service+4006695539-1-4-2
Reservations
+4006695539-1-4-1
Frequent flyer program (Sky Pearl Club)+020-95539-1-6
Refunds+95539-1-1-2
Baggage services+4006695539-1-4-1
Lost and found+4006695539-1-4-1
Special assistance+4006695539
+4006695539-1-5
Cargo+020 86123957
Pet travel+020 86123957
Customer Relations+95539-1-9
VIP Lounge+95539
Corporate+95539-1-7
Hotel Booking+4006695539-1-5
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

China Southern Airlines international contact numbers

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in China, jump the line by dialing those in other countries — Australia, Canada, Indonesia, Korea, Malaysia — for example. Travelers report that the China Southern Airlines support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryChina Southern Phone Number
Australia +882344816
Canada +001-604-638-8866
China +010-95539
Indonesia +0062-21-57958222
Korea +0082-2-775-9070
Malaysia +0060-3-2163-9977
Singapore +0065-62233233
Thailand +662-6777388
United Arab Emirates +0097-142218888
United States+1-888-338-8988

China Southern Airlines WhatsApp number

Currently, China Southern Airlines does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to China Southern Airlines numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call China Southern Airlines international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a China Southern Airlines number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

China Southern Airlines phone numbers by city

Your regional China Southern helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityChina Southern Phone Number
Adelaide +882344816
Bangkok +662-6777388
Beijing +010-95539
Dubai +0097-142218888
Jakarta +0062-21-57958222
Kuala Lumpur +0060-3-2163-9977
Los Angeles +1-888-338-8988
Seoul +0082-2-775-9070
Singapore +0065-62233233
Vancouver+001-604-638-8866

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

China Southern Airlines email address

China Southern Airlines does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their , social media channels, or by calling their customer service line at +4006695539-1-4-1.

You may also use help section on the csair.com website.

While China Southern Airlines‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.

Regional email addresses

You can find a list of China Southern Airlines regional email addresses below:

Emails addresses by country
CountryChina Southern Airlines Email Address
Australia ADLRES@CSAIR.COM.AU
Canadasales@cs-air.ca
Germany info@cs-air.de
Indonesia info@cs-air.co.id
Korea selcsair@csair.com
Malaysia kulcsa@gmail.com
Singapore sincpz@singnet.com.sg
Thailand bkkcsn@ksc.th.com
United Arab czsales@csair.ae
Emirates United Statesinfo@csair.us

More emails

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by China Southern Airlines — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryChina Southern Airlines Email Address
Other contact 95539@csair.com

If you want to send an email to one of China Southern Airlines’s employees, try the popular email format used by many companies: First.Last@csair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@csair.com.

China Southern Airlines sales and ticketing offices

China Southern Airlines ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of China Southern Airlines offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)China Southern Office Address / Phone
Australia

Unit 3 Commercial Center, Export Park, Adelaide Airport,5950

Canada

#1002-1177 West Hastings Street, Vancouver, B.C. , V6E2K3

China

1/F, CZ Hotel, 10 East Third Ring Road (M)

Indonesia

The East 09th Floor Unit 07 Jl.Lingkar Mega Kuningan Kav E3.2 No.1,Jakarta

Korea

4F.DONGHWA B/D 58-7 SEOSOMOON-DONG JOONG-GU SEOUL,REPUBLIC OF KOREA

Malaysia

16TH FLOOR,PLAZA OSK,JALAN AMPANG,50450 KUALA LUMPUR,MALAYSIA

Singapore

133 Cecil Street #01-02 Keck Seng Tower

Thailand

14th FL.,Unit 1404 Q House Lumpini Building,No.1, South Sathorn Rd.,Tungmahamek,Sathorn, Bangkok 10120 Thailand

United Arab Emirates

Al Rais Center ,M Floor,Al Mankhool Street ,Bur Dubai ,Dubai ,U.A.E

United States

6300 Wilshire Blvd #1510, Los Angeles, CA 90048 US

China Southern Airlines live chat

China Southern Airlines does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.

Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).

Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.

The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why China Southern Airlines has not yet introduced live chat for its passengers.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call China Southern Airlines directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with China Southern Airlines, begin by using the carrier’s designated feedback channels. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

To file a formal complaint, send email the the Customer Relations department directly: customerservice@csair.com. Remember to include the necessary details, clearly stating the nature of your complaint. China Southern Airlines will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +95539-1-9.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


China Southern Air Building
68 Qixin Road (齐心路) in Baiyun District,
Guangzhou, Guangdong Province

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the China Southern Airlines CEO.

Premium hotline
for Sky Pearl Club members

Sky Pearl Club, China Southern Airlines‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Sky Pearl Club member with Silver, Gold, Platinum status, you can dial +020-95539-1-6 to reach frequent flyer program (FFP) customer service in China.

Dedicated customer service for the Sky Pearl Club FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

Alternatively, send an email to skypearl@csair.com.

If you find yourself already at the airport, consider seeking aid from an airline agent at the China Southern Airlines lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting China Southern on social media

Getting phone help from China Southern Airlines often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @CSAIRGlobal in a tweet about your issue. China Southern Airlines team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

FAQ

What is the hotline response time?

The average wait time for China Southern Airlines representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, China Southern employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find China Southern Airlines service desk at the airport?

China Southern Airlines houses its main service desk at Beijing Daxing International Airport PKX in Beijing, China. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The China Southern Airlines representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find China Southern Airlines service desks at other major airports in its network: Charles de Gaulle International Airport CDG, Dubai International Airport DXB, I Gusti Ngurah Rai International Airport DPS, Los Angeles International Airport LAX, Kuala Lumpur International Airport KUL.

Not all airports serviced by China Southern maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse China Southern flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Chinese carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed China Southern Airlines flight contact number

If you think you're going to miss a flight, call China Southern Airlines immediately at +95539-1-1-2. The sooner your airline knows that you'll be late, the more options it has to fix it. China Southern Airlines often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from China Southern Airlines?

China Southern Airlines does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to China Southern Airlines through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is China Southern Airlines Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, China Southern Airlines does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When China Southern cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

China Southern Airlines’ head office is located in Guangzhou, China:

China Southern Air Building,
68 Qixin Road (齐心路) in Baiyun District,
Guangzhou – Guangdong Province,
China
Phone: +4006695539-1-4-1

China Southern Airlines HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for China Southern Airlines's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call China Southern Airlines from Australia?

Passengers in Australia can contact China Southern Airlines by dialing this customer service phone number: +882344816.

How to call China Southern Airlines from Malaysia?

If you're in Malaysia and need to reach out to China Southern Airlines, call its hotline: +0060-3-2163-9977.

How to call China Southern Airlines from Singapore?

To call China Southern Airlines from Singapore, dial +0065-62233233. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is China Southern Airlines reservations phone number?

The main phone number for China Southern Airlines reservations is +4006695539-1-4-1. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is China Southern Airlines rebooking hotline?

To rebook your flight with China Southern Airlines, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +4006695539-1-4-1.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: China Southern Airlines.

China Southern Airlines phone numbers by country
CountryChina Southern Phone Number
Australia+0061 1300 889 628
Azerbaijan+00994-12-4880666
Bangladesh+0088-02-9882745
Cambodia+00855-23-430877
China+00852-29295033
France+0033-1-53679999
Georgia+995 790 703030
Germany+49 (0)69 6959 703 40
Holland+0031-20-4123120
India+0091-11-43596075
Iran+0098 21 22645403-7
Italy+0039-06-42884188
Japan+0081-6-64486655
Japan+0081-3-5157-8011
Kazakhstan+007-727-2501368
Kyrgyzstan+777999938
Malaysia+0060-4-2278878
Myanmar+0095-1-9345357
Nepal+00977-1-4427261
New Zealand+64 9 3020666
Pakistan+0092-51-2604378
Philippines+89832582
Russia+007-495-9874629
Saudi Arabia+0096-6532591252
Tajikistan+00992-92-8437228
Turkmenistan+00993-12-363995
United Kingdom+0044-(0)203-668-0866
United States+1-7737178430
Uzbekistan+00998-71-2318880
Vietnam+0084-4-37716611
China Southern Airlines offices
CountryChina Southern Phone Number
AustraliaWesley House Level 6,140 Ann St, QLD 4000
AustraliaLevel 6 342 Flinders St, Melbourne, VIC, 3000
Australia120 Clarence St., Sydney NSW 2000
AustraliaSuite 4 (Lev 2), 3 De Vlamingh Avenue, East Perth WA 6004
Azerbaijan10th Floor, babek plaza, babek avenue,khatai district,A.guliyev street1131,baku,azerbaijan
BangladeshGreen Grandeur, 9th Floor, 58/E, Kamal Ataturk Avenue, Banani, Dhaka-1213, Bangladesh.

CambodiaC/O SHOP F,G,H,I GROUND FLOOR, PHNOM PENH HOTEL, NO.53 MONIVONG BLVD, PHNOM PENH, KINGDOM OF CAMBODIA
ChinaGuangzhou Baiyun International Airport
2/F, 181 Huanshi West Road, Guangzhou
China1F NO.69 SEC3 MINSHENG EAST ROAD ZHONGSHAN DISTRICT,TAIPEI
ChinaRoom B1, 9/F, United Centre, 95 Queensway, Hong Kong
France125,AVENUE DES CHAMPS ELYSEES 75008 PARIS,FRANCE
GEORGIA11 Apakidze str. Tbilisi, Georgia
GermanyFrankfurt Airport, Cargo City Sued, Bldg./Geb. 533, 60549 Frankfurt
HollandWTC SCHIPHOL TOWER A,6TH FLOOR,SCHIPHOL BOULEVARD287,1118BH SCHIPHOL AIRPORT,THE NETHERLANDS
India12th Floor, Gopal Dass Bhawan, 28, Barakhamba Road New Delhi 110 001
IranNo.1643,safiran building,shariati road.tehran-iran
ItalyTicket Office of Rome Branch China Southern Airlines Co., Ltd.
JapanSHINANOBASHI MITSUI BLDG 1F.1--11-7UTSUBOHOMMACHI NISHI-KU,OSAKA,JAPAN 550-0004
Japan10F, Hibiya Bldg., 1-1-1, Shinbashi, Minato-ku, Tokyo, Japan
Kazakhstan23A, Tolebi str., Almaty,050010, Kazakhstan
KyrgyzstanManas Avenue 41A-4
MalaysiaSUITE 7D, 7 FLOOR, MENARA BHL 51 JALAN SULTAN AHMAD SHAH, 10050,PENANG, MALAYSIA
Myanmar Unit(5), 11th Floor, Office Tower (1), Myanmar Centre, (192) Gabar Aye Pagoda Road, Bahan Township, Yangon, Myanmar.
NepalWEST WING,SECONE FLOOR,HITI SADAN,501/35 NARAYANHITI PATH,KATHMANDU,NEPAL
New ZealandAddress:Ground Floor,9 Nelson Street,Auckland,NewZealand,1010
New Zealand Level 2 International Terminal, Christchurch International Airport 30 Duray Road, Christchurch
PakistanAddress:No 15,saeed plaza,jinnah avenue, blue area, islamabad, pakistan
PhilippinesUnit 1808,18th Floor,The Finance Centre,26th Street Corner 9th Avenue,Bonifacio Global City,Taguig City.
RussiaNO.105 PEACE AVENUE,MOSCOW,RUSSIA

Saudi ArabiaOFFICE#24 SOUQ.NADA AL JADID FALASTINE ST.OPP. MARKET JEDDAH SAUDI ARABIA
Tajikistan189A, Kamoli khujandi Street,Khujand,Sogd province, Tajikistan
TurkmenistanRoom 206, Platinum Hotel, 141/1 Mahetumugulei Avenue, Ashgabat, Turkmenistan.
United KingdomWorld Business Centre Two Newell Road, London Heathrow Airport Hounslow, Middlesex TW6 2SF
United States836PattonDrive,Tower A,O'Hare Intl'Airport,Chicago,Illinois
UzbekistanBABUR STREET 34/A, 2ND Floor, 3,TASHKENT, UZBEKISTAN.
VietnamGROUND FLOOR DAEHA BUSINESS CENTER 360 KIMMA STREET BA DINH DISTRICT HANOI VIETNAM
Vietnam21-23 NGUYEN THI MINH KHAI ST.DIST.1 HO CHI MINH CITY VIETNAM