Through the lens of AI

Online reviews from passengers are invaluable for determining if Cathay Pacific is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.

As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Cathay Pacific reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Cathay Pacific.

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Passenger reviews

An overview of the passenger experience on Cathay Pacific — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

Weaknesses

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Cathay Pacific. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with Cathay Pacific?

When flying with Cathay Pacific, passengers can generally anticipate high-standard customer service with professional and friendly crew members.

The seats, across all classes, are comfortable and come equipped with personal TVs offering an extensive inflight entertainment selection. Meals and snacks are provided on most flights, but the quality can vary across classes. Baggage allowances depend on ticket class and membership status.

What are the seating options?

Cathay Pacific provides a range of seating options designed to cater to varying passenger needs:

  • Economy Class: As the entry-level offering on Cathay Pacific flights, Economy Class maintains a 3-3 seating configuration. Despite some limitations on legroom, the seats are typically seen as comfortable, boasting adjustable headrests for increased convenience.
  • Premium Economy Class: An upgrade from the standard Economy Class, Premium Economy boasts a more spacious 2-3 seating arrangement and extended legroom. With the added perks of priority boarding and lounge access, passengers enjoy a heightened travel experience.
  • Business Class: Synonymous with luxury, the Business Class offers an abundance of legroom and lie-flat seats. Alongside priority boarding and lounge access, passengers can use several additional amenities to enhance their journey.
  • First Class: The First Class features lie-flat suite seats with direct aisle access. Not only are these spacious seats capable of converting into one of the industry’s widest fully flat beds, but they also offer a high degree of adjustability for maximum comfort. Each suite has a privacy divider, personal minibar, and a vanity table for an unparalleled travel experience.

Is Cathay Pacific economy comfortable?

Cathay Pacific economy class is generally considered to be comfortable. The seats are arranged in a 3-3 configuration, with limited legroom. However, the seats are well-padded and have adjustable headrests. Cathay Pacific also offers a variety of amenities in economy class, including:

  • A personal entertainment system with a selection movies, TV shows, and music
  • A dining menu with a variety of meal options
  • A blanket and pillow
  • Earphones
  • A welcome amenity kit

What is the baggage allowance?

Cathay Pacific’s baggage rules vary by class, route, and passenger age. Here are the basic rules for each class:

  • Economy: Checked bags up to 23 kg (50 lbs), hand baggage up to 10 kg (22 lbs), and one personal item.
  • Premium Economy: Checked bags up to 30 kg (66 lbs), hand baggage up to 12 kg (26 lbs), and one personal item.
  • Business: Checked bags up to 32 kg (70 lbs), hand baggage up to 12 kg (26 lbs), and one personal item.
  • First Class: Checked bags up to 40 kg (88 lbs), hand baggage up to 18 kg (40 lbs), and one personal item.

If traveling with an infant, you can bring a checked bag up to 10 kg (22 lbs) and hand baggage up to 5 kg (11 lbs).

Does Cathay Pacific have Wi-Fi?

Yes, Cathay Pacific offers Wi-Fi on most of its flights. However, some exceptions exist, such as short-haul flights and flights to certain destinations.

The Wi-Fi is not free, and there are two pricing plans:

  • Pay-as-you-go: You can purchase a Wi-Fi pass for a certain amount of time, such as 30 minutes or 2 hours.
  • Subscription: You can subscribe to a monthly plan, which gives you unlimited Wi-Fi access for the month.