Through the lens of AI
Online reviews from passengers are invaluable for determining if Cathay Pacific is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Cathay Pacific reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Cathay Pacific.





Is Cathay Pacific
a low-cost (budget) airline?
No, Cathay Pacific is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in China, a member of the Oneworld, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Cathay Pacific provides multiple travel classes, such as Economy, Premium Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Cathay Pacific — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Excellent customer service: Passengers often praise the airline’s friendly and helpful staff, as well as its willingness to go the extra mile to make sure passengers have a good experience.
- Comfortable seats: Travelers often appreciate the spacious legroom and the adjustable headrests.
- Friendly crew: Cathay Pacific’s crew is known for their willingness to help with anything their customers need, from finding a seat to making a special meal request.
Weaknesses
- Food: The food on Cathay Pacific flights has been criticized by some passengers. Some have said the food is bland and uninspired, while others have said the portions are too small.
- Entertainment: Some passengers perceived that the selection of movies and TV shows was limited, with poor quality of the in-flight entertainment system.
- Onboard Wi-Fi: Cathay Pacific does not offer onboard Wi-Fi on all its flights. This can be a major inconvenience for passengers needing to stay connected while in the air.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Cathay Pacific. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Cathay Pacific?
When flying with Cathay Pacific, passengers can generally anticipate high-standard customer service with professional and friendly crew members.
The seats, across all classes, are comfortable and come equipped with personal TVs offering an extensive inflight entertainment selection. Meals and snacks are provided on most flights, but the quality can vary across classes. Baggage allowances depend on ticket class and membership status.
What are the seating options?
Cathay Pacific provides a range of seating options designed to cater to varying passenger needs:
- Economy Class: As the entry-level offering on Cathay Pacific flights, Economy Class maintains a 3-3 seating configuration. Despite some limitations on legroom, the seats are typically seen as comfortable, boasting adjustable headrests for increased convenience.
- Premium Economy Class: An upgrade from the standard Economy Class, Premium Economy boasts a more spacious 2-3 seating arrangement and extended legroom. With the added perks of priority boarding and lounge access, passengers enjoy a heightened travel experience.
- Business Class: Synonymous with luxury, the Business Class offers an abundance of legroom and lie-flat seats. Alongside priority boarding and lounge access, passengers can use several additional amenities to enhance their journey.
- First Class: The First Class features lie-flat suite seats with direct aisle access. Not only are these spacious seats capable of converting into one of the industry’s widest fully flat beds, but they also offer a high degree of adjustability for maximum comfort. Each suite has a privacy divider, personal minibar, and a vanity table for an unparalleled travel experience.
Is Cathay Pacific economy comfortable?
Cathay Pacific economy class is generally considered to be comfortable. The seats are arranged in a 3-3 configuration, with limited legroom. However, the seats are well-padded and have adjustable headrests. Cathay Pacific also offers a variety of amenities in economy class, including:
- A personal entertainment system with a selection movies, TV shows, and music
- A dining menu with a variety of meal options
- A blanket and pillow
- Earphones
- A welcome amenity kit
What is the baggage allowance?
Cathay Pacific’s baggage rules vary by class, route, and passenger age. Here are the basic rules for each class:
- Economy: Checked bags up to 23 kg (50 lbs), hand baggage up to 10 kg (22 lbs), and one personal item.
- Premium Economy: Checked bags up to 30 kg (66 lbs), hand baggage up to 12 kg (26 lbs), and one personal item.
- Business: Checked bags up to 32 kg (70 lbs), hand baggage up to 12 kg (26 lbs), and one personal item.
- First Class: Checked bags up to 40 kg (88 lbs), hand baggage up to 18 kg (40 lbs), and one personal item.
If traveling with an infant, you can bring a checked bag up to 10 kg (22 lbs) and hand baggage up to 5 kg (11 lbs).
Does Cathay Pacific have Wi-Fi?
Yes, Cathay Pacific offers Wi-Fi on most of its flights. However, some exceptions exist, such as short-haul flights and flights to certain destinations.
The Wi-Fi is not free, and there are two pricing plans:
- Pay-as-you-go: You can purchase a Wi-Fi pass for a certain amount of time, such as 30 minutes or 2 hours.
- Subscription: You can subscribe to a monthly plan, which gives you unlimited Wi-Fi access for the month.
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User Review
4.1 (681 votes)Cathay Pacific reviews
We asked AI to go through thousands of online reviews about Cathay Pacific and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.