By Maksim Koval, 10 June 2024

How to contact Cathay Pacific customer service?

The primary way to contact Cathay Pacific customer service is via their call center: +852 2747 3333. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Cathay Pacific customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Cathay Pacific contact numbers

Cathay Pacific ServiceContact Phone Number
Primary customer service+852 2747 3333
International customer service+852 2747 3333
Reservations
+852 2747 3333
Frequent flyer program (Cathay)+852 2747 3333
Refunds+852 2747 3333
Baggage services+852 2747 7838
Lost and found+852 2747 3333
Special assistance+852 2747 3333
Holidays+800-2747-3311
Cargo+852 2767 9888
Pet travel+852 2744-3330
Customer Relations+852 2747 3333
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Cathay Pacific international contact numbers

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in China, jump the line by dialing those in other countries — Australia, Germany, Qatar, Thailand, US — for example. Travelers report that the Cathay Pacific support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryCathay Pacific Phone Number
Australia +61 131 747
China +400 815 2888
Germany +49 800 627 0990
Indonesia +001-803-006-50000
Qatar+974 44458458
Singapore +65 6347 5830
South Korea+82 1644 8003
Thailand +02-028-0957
UK +44 20 7660 8992
US+1 833 933-2244

Cathay Pacific WhatsApp number

To contact Cathay Pacific via WhatsApp, use +852 2747 2747 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use Cathay Pacific WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Cathay Pacific international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Cathay Pacific number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Cathay Pacific phone numbers by city

Your regional Cathay Pacific helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityCathay Pacific Phone Number
Bangkok +02-028-0957
Beijing +400 815 2888
Doha +974 44458458
Frankfurt +49 800 627 0990
Jakarta +001-803-006-50000
London +44 20 7660 8992
Los Angeles +1 833 933-2244
Seoul +82 1644 8003
Singapore +65 6347 5830
Sydney+61 131 747

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Cathay Pacific email address

Cathay Pacific does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their live chat, social media channels, or by calling their customer service line at +852 2747 3333.

You may also use help section on the cathaypacific.com website.

While Cathay Pacific‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.

Regional email addresses

You can find a list of Cathay Pacific regional email addresses below:

More emails

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Cathay Pacific — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryCathay Pacific Email Address
Baggage hkg_bag@cathaypacific.com
Cargocgo8resa@cathaypacific.com
Pet Travelhkgaeropet@hkgaeropet.com

If you want to send an email to one of Cathay Pacific’s employees, try the popular email format used by many companies: First.Last@cathaypacific.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@cathaypacific.com.

Cathay Pacific sales and ticketing offices

Cathay Pacific ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Cathay Pacific offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Cathay Pacific Office Address / Phone
Brazil

Sao Paulo/Guarulhos International Airport
Discover the World
Rua Helena, 280
CJ 1101/1102 – Vila Olimpia,
Sao Paulo, Brazil

China

28/F, East Tower, Twin Towers, B-12 Jianguomenwai Avenue, Chaoyang District, Beijing 100022, China (no walk-in ticketing office)

Germany

Lyoner Strasse 15, D-60528 Frankfurt

Indonesia

18/F, Indonesia Stock Exchange Building, Tower 1
Jl. Jend. Sudirman Kav. 52-53,
Jakarta Selatan

Japan

Zone L, 3rd Floor
International Flight Passenger Terminal 3
Tokyo International Airport (Haneda)

Malaysia

Kuala Lumpur International Airport
AddressLot No. C10 – C12
Mezzanine Level
Main Terminal Building
Kuala Lumpur International Airport
64000 Sepang

Maldives

ACE TRAVELS MALDIVES PVT LTD
H East Light, Ground Floor, Ameer Ahmed Magu, Male, Republic of Maldives

Qatar

Cathay Pacific Airways Limited
c/o: Trans Orient Travel & Tourism Centre,
Crowne Plaza The Business Park
Building E, Ground Floor
Airport Road
P.O. Box: 363
Doha, Qatar

South Korea

10F, Tower A, K-Twin Towers, 50 Jong-ro 1-gil, Jongno-gu, Seoul, Korea

UAE

Ground Floor Showroom No. 1,
10 Epico Bldg, Liwa Street,
P.O. Box 279, Abu Dhabi,
United Arab Emirates

Cathay Pacific live chat (meet Vera)

Cathay Pacific live chat (“Chat with us”) is a fast way to get help from the airline 24/7. It features a simple chatbot Vera that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.

Cathay Pacific Vera bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Vera bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual Cathay Pacific support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.

To access the Cathay Pacific webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Cathay Pacific directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Cathay Pacific, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Cathay Pacific does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the cathaypacific.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Cathay Pacific will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +852 2747 3333.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


Cathay Pacific Airways Ltd
5/F, South Tower, Cathay Pacific City
8 Scenic Road, Hong Kong International Airport
Lantau Island, Hong Kong

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Cathay Pacific CEO.

Premium hotline
for Cathay members

Cathay, Cathay Pacific‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Cathay member with Green, Silver, Gold, Diamond status, you can dial +852 2747 3333 to reach frequent flyer program (FFP) customer service in China.

Dedicated customer service for the Cathay FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Cathay international numbers: Cathay Pacific Airways Ltd 5/F, South Tower, Cathay Pacific City 8 Scenic Road, Hong Kong International Airport Lantau Island, Hong Kong.

Cathay Pacific doesn’t offer a dedicated email address for Cathay customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Cathay Pacific lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting Cathay Pacific on social media

Getting phone help from Cathay Pacific often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @cathaypacific in a tweet about your issue. Cathay Pacific team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

FAQ

What is the hotline response time?

The average wait time for Cathay Pacific representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Cathay Pacific employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find Cathay Pacific service desk at the airport?

Cathay Pacific houses its main service desk at Hong Kong International Airport HKG in Hong Kong, China. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Cathay Pacific representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

Not all airports serviced by Cathay Pacific maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Cathay Pacific flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Chinese carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed Cathay Pacific flight contact number

If you think you're going to miss a flight, call Cathay Pacific immediately at +852 2747 3333. The sooner your airline knows that you'll be late, the more options it has to fix it. Cathay Pacific often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from Cathay Pacific?

Cathay Pacific does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to Cathay Pacific through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is Cathay Pacific Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Cathay Pacific does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Cathay Pacific cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

Cathay Pacific’s head office is located in Lantau, Hong Kong:

Cathay Pacific City,
8 Scenic Road,
Hong Kong International Airport,
Lantau, Hong Kong
Phone: +852 2747 3333

Cathay Pacific HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Cathay Pacific's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Cathay Pacific from China?

Passengers in China can contact Cathay Pacific by dialing this customer service phone number: +400 815 2888.

How to call Cathay Pacific from India?

If you're in India and need to reach out to Cathay Pacific, call its hotline: +000-800-050-2163.

How to call Cathay Pacific from US?

To call Cathay Pacific from US, dial +1 833 933-2244. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Cathay Pacific reservations phone number?

The main phone number for Cathay Pacific reservations is +852 2747 3333. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is Cathay Pacific rebooking hotline?

To rebook your flight with Cathay Pacific, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +852 2747 3333.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: Cathay Pacific.

Cathay Pacific offices
CountryCathay Pacific Office
BahrainCathay Pacific Airways
C/O World Travel Service, Ground floor, Unitag House,
Government Avenue
P.O Box 1990, Manama
Kingdom of Bahrain
BangladeshCathay Pacific Airways Ltd:
L/7 Doreen Tower, 6A North Avenue C/A
Gulshan 2, Dhaka 1212
Bangladesh
BelgiumSwissport Ticketing Desk,
Departure Level,
Brussels Airport
ChileDiscover the World Chile GSA
Enrique Foster Norte 0115, Of 512
Las Condes
Santiago, Chile
ColombiaAv Cr 9 #115-06
Oficina 804
Bogota, Colombia
Costa RicaDiscover the World Marketing
Costado este del Centro Colon, Planta Baja Local 13 B,
San Jose, Costa Rica
CyprusLouis Aviation Limited,
11, Limassol Ave.
2112 Nicosia,
P.O. Box 21301,
CY 1506 Nicosia, Cyprus
EquadorGalerías Hilton Colón, local 16 - Guayaquil
GreeceAthens Eleftherios Venizelos International Airport
Address(G.A.S.) GLOBAL AVIATION SERVICES
Kifisias Ave 151
15124 Marousi, Greece
IsraelCathay Pacific Israel
17th Floor, Gibor Sport Building,
7 Derech Menachem Begin Street, Ramat Gan
KuwaitCathay Pacific Airways Limited
Gazali Expressway, Farwaniya Government,
Safat 13001, Kuwait,
P.O Box 17
MadagascarAntananarivo Airport
AddressMada Aviation
23, Avenue De l' Independance Analakely, Antananarivo 101 - Madagascar
MexicoDiscover Momentum LLC
World Trade Center, Montecito 38, 26th floor / piso 26
Mexico City, 03810
NepalCathay Pacific Airways Ltd:
Gairidhara – 2, Kathmandu
Post Box No - 5351
PakistanCathay Pacific Airways Ltd (GSA)
Aviation Services (PVT) Ltd
14 Shahid Plaza, F-6 Nazimuddin Road, Blue Area, Islamabad
PanamaDiscover the World Marketing
San Franscisco Calle 50, entre Calle 76 y 77,
Edificio Los Leones Piso No 1,
Panama City, Panama
PeruDiscover the World
La Paz 1558, Miraflores,
Lima, Peru 18
Philippines20F LKG Tower
6801 Ayala Avenue,
Makati City 1226, Philippines
(no walk-in / local ticketing office)
UkraineTAL Aviation L.L.C.
13 K, Pymonenko Street, Office 1 A, Kyiv, 04050, Ukraine