Through the lens of AI
Online reviews from passengers are invaluable for determining if Austrian Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Austrian Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Austrian.
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Is Austrian Airlines
a low-cost (budget) airline?
No, Austrian Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Austria, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Austrian provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Austrian Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Food and beverages: Passengers generally enjoy the food and beverages offered by Austrian Airlines, especially the signature coffee and the Viennese specialties. Some also praised the quantity and quality of the meals and snacks.
- Cabin crew service: Passengers appreciate the cabin crew service and find them friendly, professional, and attentive. Some also compliment their efficiency and helpfulness.
- Network and destinations: Passengers like the network and destinations of Austrian Airlines, which flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa, and North America. Some also appreciate the easy transit through Vienna International Airport, which is the airline’s hub.
Weaknesses
- Seat comfort: Passengers complain about seat comfort, which varies depending on the aircraft type and cabin class and can be cramped and narrow. Some passengers also find the seats hard and uncomfortable.
- Inflight entertainment system: Passengers are disappointed with the inflight entertainment system, which is limited and outdated, and some passengers lack personal screens. Passengers also reported that the headphones were of poor quality or not working.
- Customer support: Passengers have negative experiences with the customer support of Austrian Airlines, especially when dealing with flight cancellations, delays, or changes. Some passengers also report poor communication, rude behavior, or lack of compensation.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Austrian Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Austrian?
You can expect decent service but not a very comfortable or enjoyable flight experience. You can enjoy the food and beverages, especially the signature coffee and the Viennese specialties, and the cabin crew service, which is friendly, professional, and attentive.
However, you may also face issues with seat comfort, which can be cramped and narrow, the inflight entertainment system, which is limited and outdated, and customer support, which is poor and unresponsive.
You may also have problems with your baggage, such as lost, delayed, or damaged luggage or fees for excess baggage.
What are the seating options?
Austrian Airlines has aircraft with various configurations, including wide-body jets with Business and Economy Class cabins and all-Economy Class narrow-body jets. The seat comfort varies depending on the aircraft type and the cabin class.
The Business Class seats are more spacious and comfortable than the Economy Class seats. The Economy Class seats are more cramped and narrow than the Business Class seats. Some aircraft have personal screens for each seat, while others have shared or no screens.
Is Austrian Airlines economy comfortable?
No, Austrian Airlines’ economy is not very comfortable. The seats are cramped and narrow; some passengers find them challenging and uncomfortable. The legroom is also limited and may not be enough for taller passengers.
The inflight entertainment system is also poor and may not have personal screens for each seat. The headphones are also low quality or not working. The only positive aspects of the economy class are the food and beverages, which are tasty and plentiful, and the cabin crew service, which is friendly and attentive.
What is the baggage allowance?
Austrian Airlines baggage allowance depends on the route, the fare type, and the frequent flyer status of the passenger. For most routes, the checked baggage allowance is one piece of up to 23 kg for Economy Light fare, one piece of up to 23 kg for Economy Classic fare, two pieces of up to 23 kg each for Economy Flex fare, two pieces of up to 32 kg each for Business fare, and three pieces of up to 32 kg each for HON Circle Members and Senators.
The carry-on baggage allowance is one piece of up to 8 kg for Economy Class passengers and two pieces of up to 8 kg each for Business Class passengers. Additionally, passengers can bring one personal item such as a handbag or a laptop bag.
Does Austrian Airlines have Wi-Fi?
Yes, Austrian Airlines has Wi-Fi on some of its aircraft. However, the Wi-Fi service is not free, and passengers have to pay for it.
The Wi-Fi service is available on all Boeing 777 aircraft and some Boeing 767 aircraft. The Wi-Fi service is unavailable on Airbus A320 family aircraft or Bombardier Q400 aircraft.
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