By Maksim Koval, 10 June 2024

How to contact Austrian Airlines customer service?

The primary way to contact Austrian Airlines customer service is via their call center: +43 51766 1000. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Austrian Airlines customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Austrian Airlines contacts

Austrian Airlines ServiceContact Phone Number
Primary customer service+43 51766 1000
International customer service+43 1 70148 1000
Reservations
+43 51766 1000
Frequent flyer program (Miles & More)+001 803 852 6562
Refunds+43 51766 1000
Baggage services+43 51766 1000
Lost and found+43 51766 1000
Special assistance+43 51766 1000
Austrian Holidays+43 5 176 676 700
Cargo+43 5 1766 1000
Pet travel+43 5 1766 1000
Customer Relations+43 51766 1000
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Austrian Airlines international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in Austria, jump the line by dialing those in other countries — Australia, Canada, China, Germany, US — for example. Travelers report that the Austrian Airlines support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryAustrian Phone Number
Australia +61 28278 4385
Canada +1 800843 0002
China +86 400881 0770
France +33 157 959 007
Germany +49 695060 0598
Japan +81 35402 5218
Netherland +31 20721 9419
Thailand +66 2056 6868
UK +44 20 76608190
US+1 (516) 738-4422

Austrian Airlines WhatsApp number

Currently, Austrian Airlines does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Austrian Airlines numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Austrian Airlines international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Austrian Airlines number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Austrian Airlines phone numbers by city

Your regional Austrian helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityAustrian Phone Number
Amsterdam +31 20721 9419
Bangkok +66 2056 6868
Beijing +86 400881 0770
Frankfurt+49 695060 0598
London +44 20 76608190
Paris +33 157 959 007
Sydney +61 28278 4385
Tokyo +81 35402 5218
Toronto +1 800843 0002
Washington+1 (516) 738-4422

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Austrian Airlines email address

Reach out to Austrian Airlines at this email address: office@austrian.com. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries. Alternatively, you can send them an email through the online form.

You can also reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of Austrian Airlines regional email addresses below:

Emails addresses by country
CountryAustrian Airlines Email Address
Hungaryaustrianteambrq@dlh.de
Latviaoffice.rix@austrian.com

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Austrian Airlines — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryAustrian Airlines Email Address
Media Pressmedia.relations@austrian.com

If you want to send an email to one of Austrian Airlines’s employees, try the popular email format used by many companies: First.Last@austrian.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@austrian.com.

Austrian Airlines sales and ticketing offices

Austrian Airlines ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Austrian Airlines offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Austrian Office Address / Phone
Austria

Austrian Airlines AG
Office Park 2
P.O. Box 100
A-1300 Vienna Airport, Austria

Austrian Airlines live chat (meet Maria)

Austrian Airlines live chat (“Chat with assistance”) is a fast way to get help from the airline 24/7. It features a simple chatbot Maria that serves as a live agent — it can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, it may not be able to handle more complex issues.

Austrian Airlines Maria bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Maria bot can’t solve all the problems though. If you have a complex issue it may not be able to handle it — you’ll need to contact the actual live agent at Austrian Airlines call center.

To access the Austrian Airlines webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Austrian Airlines directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Austrian Airlines, begin by using the carrier’s designated feedback channels. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Austrian Airlines does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the austrian.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Austrian Airlines will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +43 51766 1000.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


Austrian Airlines AG
Office Park 2
P.O. Box 100
A-1300 Vienna Airport, Austria

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Austrian Airlines CEO.

Premium hotline
for Miles & More members

Miles & More, Austrian Airlines‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Miles & More member with Frequent Traveler, Senator, HON Circle Member status, you can dial +001 803 852 6562 to reach frequent flyer program (FFP) customer service in Austria.

Dedicated customer service for the Miles & More FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

Austrian Airlines doesn’t offer a dedicated email address for Miles & More customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Austrian Airlines lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting Austrian on social media

Getting phone help from Austrian Airlines often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @_austrian in a tweet about your issue. Austrian Airlines team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: ()

FAQ

What is the hotline response time?

The average wait time for Austrian Airlines representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Austrian employs a certain number of staff in its hotline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find Austrian Airlines service desk at the airport?

Austrian Airlines houses its main service desk at Vienna International Airport VIE in Vienna, Austria. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Austrian Airlines representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

Not all airports serviced by Austrian maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Austrian flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Austrian carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed Austrian Airlines flight contact number

If you think you're going to miss a flight, call Austrian Airlines immediately at +43 51766 1000. The sooner your airline knows that you'll be late, the more options it has to fix it. Austrian Airlines often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from Austrian Airlines?

Austrian Airlines does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to Austrian Airlines through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is Austrian Airlines Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Austrian Airlines does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Austrian cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

Austrian Airlines’ head office is located in Vienna, Austria:

Austrian Airlines AG,
Office Park 2,
P.O. Box 100,
A-1300 Vienna Airport, Austria
Phone: +43 (0) 5 1766 1000

Austrian Airlines HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Austrian Airlines's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Austrian Airlines from UK?

Passengers in UK can contact Austrian Airlines by dialing this customer service phone number: +44 20 76608190.

How to call Austrian Airlines from US?

If you're in US and need to reach out to Austrian Airlines, call its hotline: +1 (516) 738-4422.

How to call Austrian Airlines from Netherland?

To call Austrian Airlines from Netherland, dial +31 20721 9419. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Austrian Airlines reservations phone number?

The main phone number for Austrian Airlines reservations is +43 51766 1000. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is Austrian Airlines rebooking hotline?

To rebook your flight with Austrian Airlines, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +43 51766 1000.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: Austrian Airlines.

Austrian Airlines phone numbers by country
CountryAustrian Phone Number
Austria+43 51766 1000
Belgium+32 2620 0851
Bulgaria+359 2935 8245
Croatia+385 1626 5900
Cyprus+357 77 788 116
Czech Republic+420 22537 6413
Denmark+45 35 15 9013
Finland+358 20795 9010
Greece+30 211990 2353
Hungary+36 1429 2204
Israel+972 3905 8049
Italy+39 023 859 4284
Latvia+43 1 70148 1000
Moldova+38220405884
North Macedonia+38925517540
Norway+47 235 03 783
Poland+48 22 536 40 88
Portugal+800210579
Romania+40 21655 0730
Russia+7 495705 9104
Serbia+381 11430 0304
Slovakia+421 25011 2325
Slovenia+386 3600 1001
South Africa+27 11209 0430
Spain+0800 000 231
Sweden+46 851 99 23 76
Switzerland+41 43547 9797
Turkey+90 212375 5938
Ukraine+38 032242 4901
[table “XXXX” not found /]
Austrian Airlines phone numbers by cities
CityAustrian Phone Number
Athens+30 211990 2353
Belgrade+381 11430 0304
Bratislava+421 25011 2325
Brussels+32 2620 0851
Bucharest+40 21655 0730
Budapest+36 1429 2204
Chișinău+38220405884
Copenhagen+45 35 15 9013
Helsinki+358 20795 9010
Istanbul+90 212375 5938
Johannesburg+27 11209 0430
Kyiv+38 032242 4901
Larnaca+357 77 788 116
Lisbon+800210579
Ljubljana+386 3600 1001
Madrid+0800 000 231
Moscow+7 495705 9104
Oslo+47 235 03 783
Prague+420 22537 6413
Riga+43 1 70148 1000
Rome+39 023 859 4284
Skopje+38925517540
Sofia+359 2935 8245
Stockholm+46 851 99 23 76
Tel Aviv+972 3905 8049
Vienna+43 51766 1000
Warsaw+48 22 536 40 88
Zagreb+385 1626 5900
Zurich+41 43547 9797
[table “XXXX” not found /]